LocationAcapulco - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2661 reviews
Great weather, clean resort, friendly staff, large rooms, breakfast was delicious (but pricey) and beautiful views. Pool was still not usable (for many months), no English or bilingual speaking employees, too many peddlers on the beach, noisy traffic (we were on the 15&17 floor out of 19 floors), Restaurants were good and bad (use credit card instead of US dollars, wait staff uses different exchange rates).
Beware of abnoying vendors.
Everything was good, except the annoying vendors trying to sell you something every 2 minutes, literally! We were tired of saying NO and they still came back minutes later and try to sell us the same thing again. Beware of time share vendors from the hotel they will use up at least half of your day.
Great , very helpful and friendly employees (especially Luis Smith at Concierge desk), good restaurants. We were in the Presidential Suite (3 bedroom/3 bath) overlooking Acapulco Bay and the pool. Great views! While OK by Mexico standards, we think the units are in need of updating (floors, tile, etc.), especially the furniture. Found Acapulco to be very inexpensive and a fun place to visit.
Sons 50th Birthday
The resort is getting old but it appears to be fully functional, is kept clean(spotless), best possible service, and great tasting foods available in all resturants. Price is reasonable, location on the beach downtown allows one to walk to many stores etc., to explore the tourist areas. and enjoy the beach and bay views. I hope to return one day. It is a party area so the beat goes on until 2 AM, enjoy the action and enjoy life,
Excellent hotel 1 issue this stay
This IMO is still by far the best hotel along the bay area part of town. The staff is 1st rate and so is the management team that runs the property. I am a vacation club member for a number of years and they continuously make efforts to improve the property and the service to their guests. Mauricio is excellent and I know there were many complaints due to the Main pool being closed due to renovations. It was in need of repair and is taking longer then anticipated. So it did put a damper on staying here this trip. Ad a club member of course I will be back and always look forward to the smiling faces of the staff!! Good thing Gloria wasn't here lol!! Charlie R