What We Love
- Enjoy all-inclusive luxury on the sands of Cancun's renowned Maroma Beach.
- Soak in the beauty of Cancun while lounging at one of three glistening pools onsite.
- Take advantage of much-needed alone time at the Naay Spa.
Things to Know
- The resort is only 35 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- This resort is open exclusively for adult guests.
LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6376 reviews
Given the restrictions of COVID10 the staff at El Dorado Maroma did a wonderful job ensuring a wonderful vacation. Beginning the first day we felt extremely appreciated and welcomed by the staff. The entertainment staff (especially Omar, Alex and Juan) made sure we had fun things to do every day and went above and beyond to make our experience excellent. The service staff at all the restaurants was very polite and attentive, and the bar staff was fun and enjoyable.
We loved the resort. The only negative is that we had to leave. Liz and Elle are awesome butlers and they made our birthdays very special. Omar and Alex are amazing as well. The drinks at the pool bar were always great and EVERY bartender made drinks to order. LOVED LOVED LOVED this place. We will be back.
My husband and I recently took a trip to El Dorado Maroma, and it was exquisite! The entertainment team (Alex, Omar & DJ Juan) made the days so much fun, providing great music and games - and teaching me a few new things. The host Augustino was such a sweet man, and very accommodating. Manuel, Rene and Rigoberto at the pool took great care of my husband and I. I highly recommend this resort, not only is it beautiful, it's fun!
Great food, entertainment, and service during covid
Considering we went during peak of covid it was still an enjoyable experience. We booked el dorado casitas and were moved here instead. I think room accommodations are still much nicer and more unique for the same price but maroma is a better beach. Food and service are equivalent. If you are considering booking go for the infinity suite vs a mi hotelito beach front which are tiny and not a great beach view. Although not all restaurants were open there were a couple that rotated me yes to still have a good diversity. The entertainment crew Omar, Alex, and Juan were special and made the trip much better. The host Augustino had a special dessert made for us as well and went above and beyond each night. I would not hesitate to book again at another Karisma property. When we go back it will be a toss up between here and casitas. Since capacity was limited this resort was nice but if it is at capacity I think it would feel a bit crowded. Picture is from room 311
CAN'T WAIT TO GO BACK!!!
All I can say is AMAZING! I live the privacy of the over water bungalows, and the restaurant that's for it's guest is sooo good the chef made me a pasta that I've been craving since then. Soon as this COVID-19 is over or calmed down.