What We Love
- Enjoy all-inclusive luxury on the sands of Cancun's renowned Maroma Beach.
- Soak in the beauty of Cancun while lounging at one of three glistening pools onsite.
- Take advantage of much-needed alone time at the Naay Spa.
Things to Know
- The resort is only 35 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- This resort is open exclusively for adult guests.
LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6344 reviews
Five stars, as usual!
El Dorado Maroma: the most restful, beautiful resort. This was our sixth time to this lovely place and it won't be the last. We enjoy the somewhat older clientele and quiet nature of this resort. There still is volleyball, yoga, tequila tasting, Mexican fiestas, but it does lean more towards relaxing and peaceful. (Please don't come spring breakers-ha!). The beach is perfect, the food is great at all the restaurants, the service is always wonderful. Thank you Eloin, Daisy and Enrique for beach service, Pedro Luis for always being there for us, Alex for his ready smile (though his team was my least favorite this year), Augustin for the wine set up, and all the wonderful staff! Also, forgot his name, but the guy that makes my eggs every morning has been there for years and is so kind. One complaint this year though was because of Coronavirus. While there, two days before our checkout , we rescheduled our flight to leave a day later so we could get back to the US on a direct flight. They still charged us the full amount for a room to stay the extra night and at first even wanting to charge more than a usual night. We paid it and found out the next day other guests were charged only half the usual rate. I did bring up the discrepancy at check out, but they were too busy to look into it. This was a serious time for those of us that were left at the resort, which at this point was very, very empty. I would think they would have been more accommodating about this since it is a pandemic and people had to make travel plan adjustments through no fault of their own.
Amazing Entertainment Staff
We cannot thank the Entertainment Staff for helping make our El Dorado Maroma stay the best it could be. We weren’t expecting to go to Maroma, but given all that is going on, our other resorts closed. Maroma took us in, made our boys feel part of the family and surely gave them a good time. Thank you so much Alex, Omar, Dj Juan, Fernanda, Rafael, and Wendy. We oars so grateful.
Another wonderful vacation
We submitted a review a couple days ago of our recent visit to ED Maroma, but forgot include two of the staff members on ourt list who were so kind to us. Frederico, the breakfast chef at Papito's was excellente! He cooked our breakfast perfectly every day. He is a very personable young man who was always friendly, and he is a very intelligent man who speaks 4 languages, including Mayan! He taught us a few Mayan expressions. Daniel, the spa representative who roams the beach, is always an extremely nice man, always with a big friendly smile and a hearty "Buenos Dias". His shoulder massages on the beach were awesome, too. Our apologies to both Frederico and Daniel for missing them in our initial review.
Our recent trip to Maroma on Mar 14th 2020 was fabulous. Our butlers Lisa and Eli were fabulous. Our bar at the pool with Diego and Renne was so much fun with great service. Our swimup room was amazing, and kept spotless by our maids. We have been twice now, and will return to this paradise. Thankyou to all, Aslo big thankyou to Genie Baby for the fun volleyball games, and Raphael you went out of your way with directing us to all the entertainment.
A shorter visit this year!
I cannot tell you how much we look forward to hearing "Welcome Home" when we return every year to this resort. This was our 7th time there and we are positive it will be our "home" each year for at least one week. We always travel with my sister and her husband and have a fabulous week of relaxation, food, beach time, pool time and did I say food?? I thought last year was great but this year was even better. Unfortunately, we had to leave four days early because of the Covid 19 virus situation and the Canadian government requiring all Canadians to return home, we still enjoyed our few days here this year. I am an early riser and and was on the beach by 6:30am each day to catch the sunrise. Each day, there was a beach butler to say "ola" and set up our beach bed and loungers. Cheers to Manuel, Daisy and Enrique!! Even though there was so much uncertainty with the Covid 19 Virus, they still went above and beyond. Daisy even cleaned our sunglasses for us one time and Manuel brought us some drinks. We had incredible weather and there was NO sea grass this year. The beach was better than ever, especially in front of building 10. Our butlers were Roberto and Elizabeth and we appreciated the attention we received from them. The Animation staff was as always, amazing. Alex, Jesus, Omar, Ruben, Cristina and DJ Juan. My husband played v'ball most days twice a day and had such fun. We tried paddle boarding and kayaking this year as well. I went into the small gift shop a few times and Leidy is wonderful, friendly and helpful. She even remembered me from last year!! The beach/bar staff is fabulous, the #1 Drink team includes: Betsabe, Karen and Rene!! Watching Rene mix drinks is great entertainment. The restaurants.........EXCELLENT, every single one.. The Asian restaurant is awesome. We requested some shrimp tempura and even though it isn't on the menu, they made it for us and it was incredible. We ate breakfast and lunch each day at Lima Limon, expect for one day. Arturo, Juan, Marlen and Oscar were the best. Betsy is the best beach server......such a bright light. Rene mixes some mean drinks, nom, nom. I got the the spa for a massage and Josefina was a very skilled therapist, thanks so much. One guy that seems to be everywhere is Agustin. It was great to see him again. I also want to mention the cleaners, the gardeners, the handymen, the kitchen staff....I wish I knew their names but their efforts are just as important as any other person working here to make each visit so memorable. The young lady that cleaned around building 12 and Lima Limon was sweet.....Angelina (??)!! Well, as you can tell, this is a pretty special resort. Each and visit seems better than the last. I am already looking forward to March 2021!! I am hoping and praying that things will get back to normal as soon as it is safe. Thanks again for a memorable visit.....