What We Love
- Enjoy all-inclusive luxury on the sands of Cancun's renowned Maroma Beach.
- Soak in the beauty of Cancun while lounging at one of three glistening pools onsite.
- Take advantage of much-needed alone time at the Naay Spa.
Things to Know
- The resort is only 35 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- This resort is open exclusively for adult guests.
LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6425 reviews
Palafitos 5 Stars!
We have traveled to MX many times & this was hands down the most amazing resort we have been to!! Everything was over the top...staff, food, room, liquor selection, ocean/beach. Nothing else to say except special thanks to everyone who made our 20th anniversary trip so special: Concierge/Butler: Alex, Fernanda, Ruth & Paola Servers @ Palafitos Restaurant: Jose, Jorge & Amado Bartenders: Felipe & Solame Beach Concierge: Enrique & Eli So many fun memories...hope to see you all again and wish you all the best!!:)
Excellente! July 18 - 25 th, 2020
Our first time to Maroma, many previous times to Casitas. Beautiful property with an amazing beach and amazing hotel staff! Our room was absolutely spectacular and the staff go out of their way to make your stay memorable. When you leave if feels like leaving family behind, the hotel staff exceeds all your expectations. A very special thank you to Liz our room butler, to Daisy, Manuel, Eli, Rene, Enrique, Gustabo, Omar and Alex - thank you for your big smiles every day! You made our week so enjoyable. We will be back.
Heaven on Earth!!
We stayed our 4th time at Maroma the beginning of July (5-10th) for 5 nights and it was heavenly!! It's were we go to celebrate our anniversary!! We initially were scheduled to go in April but thanks to Covid our flights were cancelled. We had excellent customer service rescheduling our vacation. Sadly all resorts in Mexico are only allowed to operate at 30% capacity. Great for guests but I don't know how these resorts will be able to stay open long at that capacity. All employees wore masks at all times - guests did not. There were NUMEROUS safety measures taken to protect the health of guests and staff. There were still entertainment options but only one/sometimes 2 restaurants open each night. Not an issue for us but definitely different that usual. This was our first trip down there without a direct flight but we would STILL reccomend going if you are able to!! On our busiest day down there- I counted 10 other couples!! Special shout out to our butlers Oscar & Liz, Bar 24 Staff- Oscar, Betsabe & Arturo incredible and over the top service!! We can't wait to come back!! If you want somewhere to relax...do stuff in your own time... THIS IS THE PLACE!! Adults only and world class service!
Thank you so much to the marvelous staff of Eldorado Maroma! We came for our honeymoon July 19-28 2020 and we treated so well. We had such wonderful food, service, and were shown great kindness and patience by all staff. The Directors of Fun/Entertainment Te (2 gentlemen that led the activities on property) Omar and Alex were awesome! They were so attentive, positive and made sure my husband and I were aware of all the beach volleyball, trivia, pool volleyball times. We played trivia in the pool and as team sombreros we won 3 times! Again Omar and Alex who lead the resort activities were awesome! They work very hard to make sure guests have a great time! At the main bar the bartender Carlos was very conversational and made perfect, consistent drinks. At Bar 24, and our romantic dinner we had the pleasure of getting to know Areturo the server! Every morning and afternoon Areturo has been there so help us order breakfast and lunch! He’s very kind and even organized a special Shrimp Cocktail for us! It was amazing and so delicious. Our personal concierge Dennys was very kind and did his best to welcome us and check in every day. He assisted also in booking a two for one couples massage on the beach in honor of our honeymoon. Of all the restaurants we tried on property we loved Bar 24, Lima Limon, Carribbean, and Mexican. Overall we had a marvelous time. Thank you so much to the staff of Eldorado Maroma. Despite COVID we felt more than safe and healthy! Thank you again to Alex, Omar, Dennys, Carlos, and Areturo! - The Beckman’s!
Much anticipated badly needed
We just returned from our 13th visit to El Dorado Maroma. We’ve been really pleased with every visit... however this one really exceeded all expectations. The staff at this resort has gone above and beyond in regards to proper Covid procedures. From the face mask by all staff, sanitizing procedures , and the changes made to help with limiting close exposure to other guest. Everything was done properly and effectively. The airport was also following those same guidelines. We had no concerns with how things related to Covid were being handled. This resort sits on sandy white beach with beautiful turquoise Carribean water. The water has abundance of fish and other sea life right at the resort. You can have a fun snorkeling experience right at the resort. The food at the resort is very good no buffets here. Everything is cooked to order with a variety of foods to choose from each night. Our favorite dinner restaurant’s were Palafitos, Carribean Grill, and MIO’s. For breakfast and lunch it was Bar 24. Always leave some room for coconut ice cream for dessert. Our rooms were excellent while there. We stayed in building 3 for four nights. That room had an infinity pool off the deck. We had a good view of the beach thru the palm trees . The pool was a little cooler has it didn’t get a lot of sun. The last three nights we upgraded to a presidential suite right on the beach. These are Excellente and worth the splurge on occasion. I’ll attach some pictures . Finally the staff is really what puts this resort above all others. They go above and beyond to make your stay incredible from the time you step out of the airport transportation to the time you step back in to leave. I’d like to take time to recognize these now. Beach Butler’s Manuel , Daisy, Eli, and Enrique. These are some of the hardest working people you’ll ever meet. They do a little bit of everything from bringing you drinks, setting up your chairs and beach beds on the beach, or even the chairs at your plunge pool in the presidential suites. Great crew of people. Bar 24 crew Rene one of the best bar tenders and resort ambassadors at the resort. Arturo one of the best waiters we’ve seen. He remembers your favorites after one time. Dory the afternoon waiter at 24 did an excellent job as well. Palafitos.. Manuel the manager made our dinner at Palafitos one we will never forget . It truly was one of the best meals and nights we’ve had there. We will always eat there when we come. It’s worth the upcharge if you aren’t staying in the Palafitos. Our waiters there Martino & Ivan were top notch professionals. Mio’s & Carribean Grill ... Augustin the manager of these two restaurants. If Augustin is involved it will be top notch . After 13 visits that’s been proven every time. Make sure to visit his restaurants. His waiters are always very professional and on their A game. Bartenders .. Antonio, Carlos, Felipe’, Betsabe, Diego, Raul, and Karen . Great job as always. Butler’s Oscar , Liz, and Jose’ Oscar has been our Butler many times. He repeatedly exceeds expectations every visit. I highly recommend him during your visit. Liz took care of an issue we had come up in our room when Oscar was on the late shift and Jose’ was enjoying a much deserved day off. She did a great job problem was taken care off promptly. Entertainment Alex and Omar great job as always. Bellman... Ivan ...the first welcoming face you see. I highly recommend this resort go give it a try . You won’t regret going I can say that with confidence. The rates are excellent right now too. Book a trip soon .