What We Love
- There’s 24-hour room service for food and drinks whenever you want.
- Hammocks are set up solely for you to relax on the Xpu-Ha Beach.
- You’re greeted with a welcome cocktail when you arrive!
Things to Know
- The resort is an hour away from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- There's local and international alcoholic drinks available.
General Policies & Fine Print
This Is An Adults-Only Resort - The minimum age for all guests is 18 years old. This is closely monitored, checking identification of all clients upon check-in.
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9897 reviews
It was a Mexcellent Time..❤️🇲🇽🌊🌴
Hmmmmmm I miss you already hmmmmmmmmmmmmmmmmmmmm Was almost everything Fine,friendly stuff,fine foods,clean rooms,great service, beautiful strand, nice weather, only things what we didn’t like was the animators..they were sometimes to loud and not everyone funny ..
We had a great stay at this resort, the staff, the restaurant, the service was above and beyond their services. Every employee did great during these difficult times of COVID regulations. Dulce, Lannis, and Alejandro were Amazing with taking care of us during our reservations and room services. Great Adult only resort to go and relax.
Yari N Ant
Great service, amazing to get away from the new normal, already recommended a few of my friends to go to the resort and they also enjoyed it. Will definitely make another visit to this resort, it was truly a amazing time
First let me say that the resort is beautiful. We were there from July 16-21 . We had a wonderful relaxing time . All the employee were wonderful and helpful. Due to the restrictions not all the restaurants and entertainment were available. That was ok with us since all we wanted was a beautiful pool and beach. We can’t wait to go back again when everything is open. It’s going to be a party😃. Oh one last thing to management please give Daniel and Joel the pool bartender a big thank you .
Worth it! See QuetzaBel and Miguel!
I arrived here with my boyfriend on July 3rd and left today. The resort is very beautiful and most of the staff are very friendly and helpful. The pool is a little small but has a nice bar. The food is just OK — not very flavorful but not terrible. The beach is gorgeous! Apart from some seaweed, it is truly lovely. QuetzaBel (I hope I spelled that right) is an ANGEL! Give this woman a raise or a promotion because she truly deserves it. She went above and beyond to make sure we were happy and has the best personality ever. She truly made our stay so welcoming and fun. We will return to see her because she’s that sweet. Miguel (with curly hair) is also an angel! He also tended to our every need and also had such a beautiful personality. The room was very nice but the AC in the bathroom didn’t seem to work. I also wish they sprayed the restaurant floors because of a lot of ants. Other than that — I really loved it here and we will be back! A million thank you’s to QuetzaBel and Miguel. I will never forget their kindness. Daniel (the gentleman who wears pink shirts) was also very sweet and friendly!