What We Love
- A tropical rainforest surrounds the resort with over a mile of a private, white sandy beach.
- The swim-up bars at the pools will likely be your favorite go-to bars during the day.
- Lively entertainment at night - theatrical shows and live music keep the party going.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You can take a public shuttle to Tulum, Akumal or Playa del Carmen for cheap and fun exploring.
- You have access to sister resorts.
Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11729 reviews
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Nov 10, 2025Relaxing paradise away from my responsibilities
Thankyou for giving us a beautiful getaway. My first time in Mexico and it was truly magical. We will be back
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Nov 08, 2025
Colonial lobby bar- Denaly
Me and my families experience at the Barcelo Maya Colonial lobby bar was fantastic. We returned many times to this lobby bar from the Maya Palace resort. We found this bar much more friendly and accomadating than the Palace bar. The reason for our continuous return to the Colonial lobby bar in the evening was the bartender Denaly! Denaly was very professional, kind, very friendly, amazing with my 8yr old son (even made him special fancy kids drinks) and always remembered our regular orders! She is an round lovely person to know. By the time we left the resort, we felt she was more than a staff member, she became our friend. We were all very sad to say goodbye to her! The Barcelo is very very lucky to have found such an amazing staff member as they have with Denaly. 😊 She is a diamond 💎 and very rare and valuable! We hope when we return we will see her again. I have attached a picture of Denaly and my family. ❤️ From Kelly, June, Mick and little Dominik
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Nov 05, 2025Disappointed by my first experience at Barcelo Hotel.
I was excited to visit this All-inclusive Hotel but I got disappointed. First, the food at the buffets looks good but lacks flavor plus it is the same every day. The desserts, how can even be possible, they were all bad, no flavor whatsoever. Drinks, well, they were water down. Now the service by the room cleaning people needs to improve, I heard so many times the expression 'sorry, we can not do that". Exemple: I needed to exchange cans of soft drinks for mineral water, but no, "sorry, we can not do that". Now, tv was so old, the screen even had lines, the bathroom makeup mirror broken, iron broken, patio door in disrepair, everything old! Oh front desk did not tell us when we checked in that we needed to make reservations for dinning at the different restaurants, when we wanted to do it all was booked and we were not able to enjoy that. I had to ask a second person when I checked in to help me make a change in my reservation because the first person said, you guessed it! "sorry, we can not do that!"
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Nov 05, 2025
Our Home away from Home!
Look no further this resort has everything you need. If you like to stay on the resort you will be extremely happy here. Yes there's a cost for some of this extra amenities but with no travelling how can you go wrong. Service and Food are excellent. Our family has visited this resort 18 times and we have no interest going anywhere else. Tip- but a few dollars on the table when you sit down to eat , they will go above and beyond. Your trip is only as good as you make it.
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Nov 04, 2025Vacation 2025
The only complaint I have is that there is no air vent/fan in the bathroom and you’ll need to shower with a bathroom open to minimize the evaporation from shower and having all your stuff wet this includes the floor and the walls, the walls, floor and the ceiling were covered with water and
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed