What We Love
- The golf course that flaunts Mayan jungle, cenotes and lakes.
- Some of the rooms have outdoor whirlpool tubs.
- Getting pampered with the mind-clearing, rejuvenating Agave treatment at the spa.
Things to Know
- The resort is 70 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You have access to the amenities at the nearby resort.
Location
TulumProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9241 reviews
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Jun 18, 2020Just before lockdown
Only normal visit places once, but this was our second time. just as good as last year, if not better. Staff under real pressure this time due to pandemic hitting many places around world during our stay. But standards remained high until we left two days before hotel closed! Stayed two weeks. Had top floor room in block 15. Nice location near pools with 5 minute stroll to reception. Dined as last time at Alux, Arlequin, Maiko, Dolce Vita and Frutos Del Mar. all very good & also equally enjoyed buffet restaurant. Really enjoyed the aqua Zumba classes in the pool and sea jetty and afternoon tea in the lobby our first week. One of the highlights this time were the evening silent disco’s we got to enjoy three times during our stay. Special mention to the following staff: Florencio at Arlequin restaurant, Joshue who was really helpful on reception, Armando & Victor, Ana and Jarol from the animation team - great Zumba classes!, Karen customer service fantastic. Enjoyed another eco bike ride/walk arranged with reception and trip to Coba via collective. Also visit to Akumal Natura Rescue nearby well worth doing. We will be back!
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Jun 08, 2020
Lovely and relaxing
Had an amazing time- forgot to leave a review until we were reaching a year since we visited. We had a penthouse suite with rooftop jacuzzi- butler always filled the tub daily/ delivered us drinks/ice and lit candles/ aromatherapy candles promptly via an app so when returning to the pool our room was perfect for relaxing in the tub at sunset. The large choice or restaurants were brilliant and booking simple! Would return again! We took trips on the boat as recommended and went to “chicken pizza” along with markets and into the local town we enjoyed xel ha and coco bongo! We love mexico and this hotel was beautiful! Lots of wildlife and regular transport to get around the resort!
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May 26, 2020
The best vacation ever
I've been here four times in 2 years..I love this hotel....The food is amazing .The services AWESOME.....and a good entertainment for adults.But you need people ,good people, special people to have a very good vacation. For that I want to BIG THANK YOU to everybody who's working in Sian Ka an resort. I love guys and I miss you(I supposed to be again in Sian KA An ----two weeks back)
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May 24, 2020
Family holiday
Firstly must say that 99.9% of the staff are so kind, helpful, polite & friendly. The complex is immaculately clean & tidy. Book all your trips through Gerardo who sits on the lobby. He's brilliant. We paid to go to Xavage Xcaret which is fantastic Book all the restaurants straight away otherwise you may not get in. Arlequin was the most amazing we found. Mashua was also v good You can get a golf buggy to any other hotel on the resort (there are 4 including Sian Khan) Secondly there is not a lot of info provided about what is in the hotels. So here are our must sees Go to the infinity pool- that's a must -at akumal Free dolphin show every day at 11- akumal on the beach Free water sports at the beach There is a 24 HR snack bar at Sian Khan, After 6 they make it to order. The sports bar at Akumul serves chicken wings/burgers etc to order after 4.30 There are tequila driving games. Chocolate making , volleyball, Spanish lessons etc also during the day. We saw a excellent rock band at the Akumal pool. Do the Eco-Baria tour booked in reception. Costs €5 is absolutely brilliant & informative & you can see lots of animals & learn about the Eco park. Now for the negatives. Not ground breaking but maybe indicates this is not a 5* hotel. Everything is quite inconsistent ... Sports bar food, first time was brill, second time food arrived at different times even though we were a party of 6, 2 chicken wings & a few chips & no cutlery. Very different experience from 3 days prior. My parents asked the staff to lay a table next to us in the buffet. Was told no! My parents had the turn down service with petals chocolates etc twice during 11 days & the other 2 rooms did not even receive this service once even though we came as a party of 6. The Tepiyanki was disappointing. You had to choose which specific meat you wanted & the menu to purchase wine as a extra was shoved in our face as soon as we sat down rather than asking everyone what they would like to drink first. Then all the coke & lemonade was flat. Have experienced teppanyaki in other AL hotels in Jamaica etc and this was by far the worst. We went to another hotel on the complex & could not get back at 12.15 even though the trains are supposed to run until 12.30am. The train then passed us after we had walked for 30 mins! You have to specifically ask for top shelf spirits when ordering drinks. Cocktails made in Sian Khan can not be made in other hotels? Gardeners start super early, right by the rooms, limiting any sleep in the morning Finally, when you arrive in Mexico They give you a tiny immigration slip of paper keep hold of this as if you loose it you have to pay $50 when you leave the airport to get another one. Although no one tells you that!
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Apr 29, 2020Way better than I thought it would be.
Great resort but i room was not ready until close to 5pm. The food and entertainment was great but please tip the waiters. I ran out of small bills by day four out of five and the buffet staff wouldn't even bring us water. The hostess that's seats you wouldn't seat us but the very next couple was shown their seats with smiles. Runaway bay is still the best we have been to.