What We Love
- The golf course that flaunts Mayan jungle, cenotes and lakes.
- Some of the rooms have outdoor whirlpool tubs.
- Getting pampered with the mind-clearing, rejuvenating Agave treatment at the spa.
Things to Know
- The resort is 70 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You have access to the amenities at the nearby resort.
Location
TulumProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9235 reviews
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Mar 30, 2020Wonderful as usual!
Stayed for our 5th visit March 7 to March 14. Stayed in villa 18 in the Garden Suite. A couple negatives, the mini fridge went out and the garden tub outside had some sharp broken vents that needed repairs. Hopefully these small things can get repaired during the time they are closed for business. Other than that, everything was exceptional. The room was clean. The service was impeccable. We ate at Alux, Maiko, Mashu, and the table show at Coba. For this trip our favorite was Mashu, due to our waiter Roger! It was a wonderful trip and the weather was perfect. March is a great time to visit if you can. We will be back as soon as we can. Love this place!
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Mar 28, 2020
Happy returns
After having a great holiday last year we decided to return this year. It's the first time we have ever gone back to the same hotel. Happily we weren't disappointed, if anything it was even better this year, we knew our way around. The themed restaurants which were plentiful with the exception of one were excellent. Our favourites from last year the Alux and Arlequin were still our favourites but the other restaurants had upped their standard. The staff were all friendly and helpful and couldn't do enough for you. There are four hotels in the complex and transport around the place is by a minicar system that is really easy to navigate, buses are every few minutes. It is a 90 minute transfer from the airport, and is close to a number of local attractions such as Akumel beach, Xel Ha and Tulum. The town of Playa Dr Carmen is about 40 minutes away. You never know I might even make it 3 years on the trot.
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Mar 28, 2020
Relaxung and fun at the same time!
We arrived home on the 24th March after a two week stay. Literally the last hand full of people out receiving a round of applause from a huge amount of staff as the hotel closed. So few of us remained we got to know the staff individually, they remained fun and profetional, never trying to be over personall. We had a room with a roof top tub which we loved. To complain about a few bugs in a jungle shows ignorance to me, we were warned about mozzies at night but never saw a single one. Befrended many of our colonial friends, as always Canadians and Americans always trying to to help people being inclusive and setting an example of how to respect others, particularaly the staff. I was going to name some staff for particular attention but due to the circumstances and getting to know them so well I would be doing an injustice to too many. There were some negatives but 100% due to the hotel winding down, so I understand we were in exceptional circumstanes. We loved our holiday and would love to be the first back. Very Best Wishes to all staff and new friends, and wish to see every single one of you safe and well in the future.
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Mar 27, 2020Better Than We Expected. Great Trip!
We arrived in Cancun on March 14. By joining the Bahia Principe Rewards Program, we received complimentary transportation from the airport to the resort and back again. This saved us a couple of hundred dollars. We located the shuttle operators with no trouble and their were four of us on a luxury coach to the hotel. On the way, the driver stopped and handed out beer! The shuttle took about 75 minutes to get to the hotel and was very pleasant. Upon arrival, we checked in at the front desk and were given an upgrade to a Junior Suite. We were in building 7, which is opposite the Alux restaurant and the Cenote pool. It turned out to be a fabulous location as it was about 100 yards from the lobby, buffet and stage. Also about the same distance to the snack bar and larger swimming pools. Also, about 100 yards to the spa. On our first night we just decided to eat the buffet. The food was okay, but not great. Our server was really nice, friendly and attentive. After dinner, we stopped by the snack bar and got some wine. Our first full day began with the breakfast buffet, which was good. Eggs and omelettes cooked to order and a wide variety of offerings, including an amazing habanero salsa (not for the fainthearted.) The omelette chef Ema, was great and she made our eggs and omelettes every morning. I tipped her everyday, which seemed to surprise her. This was disappointing to me, and throughout our stay at all of the a la carte restaurants and buffets, we rarely saw people tipping the employees. We decided early on to tip more than we usually do. We took a snorkeling with the sea turtles on our first day and it was great. We got back to the hotel around 3:00 and went to the pool. The pool servers were great and kept us plied with drinks. When I booked the trip, I was skeptical about the quality of the all inclusive food and beverage. We were very pleasantly surprised with the quality of both. Some restaurants were better than others, but the drinks were not watered down and the quality of the wine was quite good. You could upgrade the wine to a premium bottle from anywhere from$25-$65. We upgraded on two occasions but felt the regular offering was good. I'm also a Certified Sommelier, so I do appreciate the wine they were pouring as part of the all-inclusive. We ate dinner at Alux on our first night and it was very good. The service and food were exceptional as well as it being a very attractive restaurant. Several of the reviews I read stated that people had difficulty getting reservations at the a la carte restaurants and ended up eating at the buffets every night. I made our dinner reservations about 10 days before we arrived and had all the reservations we requested. The next day, we did the breakfast buffet, which we did every morning. Our server Eric was fabulous and took care of us every morning. We decided to spend the day going to all four resorts we had access to and checking them out. We felt like each resort had its merits and their own style. We liked our resort due to the adults only feature, but we found the Akumal Luxury Resort to be our favorite due to the swimming pools, the beach access and the swim up bar! This night we ate at Portofino, which was an Italian themed menu. The food was okay but not great. By this time, we were starting to get used to the fact that we could ask for food and drink to be brought to us 24/7 and we would get it. We spent the next day at the Akumal Resort, enjoying snorkeling and lying by and in the pools. When we got back to our hotel we stopped by the front desk to see if we could make a change to one of our pre-arranged dinner reservations. We were surprised to be told that we did not have any reservations. My wife makes fun of me because when we go on vacation, I create spreadsheets of our daily itinerary and print out all confirmations. I showed these to the desk agent, who didn't have an answer for me as to why our reservations no longer existed. We were able to book reservations for the rest of the week at various a la carte restaurants with no issue. The next day, we started hearing rumours about our hotel closing in a week due to poor occupancy. It was about this time that we began to figure out what was happening. Due to Covid-19, people must have canceled their reservations. When we left the US on March 14, the situation was not that bad, but obviously quickly escalated. We determined that they were closing a la carte restaurants due to this. The next day we hung out at our pool and took a taxi to Akumal Beach ($12.00) and had lunch there and looked around the shops and mercado. We had a couples massage in the afternoon and it was great. We ate dinner at Mashua, which we did not think was all that. The following day, we did an all day excursion to Tulum ruins and Xel-Ha adventure park. Both were exceptional. We paid an extra fee to swim with Manatees and it was awesome. The whole park was great, the snorkeling was fun, with lots of fish and the food and beverage was good, all inclusive and plentiful. We ate at Maiko that night and found it to be very good. The sushi was amazing and the entire meal was great. We caught several stage shows, including a Queen tribute. The shows were all good and entertaining. After about the second night, I started going to the snack bar and getting wine to take to the room. I befriended a few of the servers, who started handing me whole bottles of wine every night. This is amazing! The next day we heard that Trump was closing the border between Mexico and the US. The clarity of whether or not we were going to be able to fly back into the US put a damper on the day. We learned that we would be okay later that day. We spent the day at the Akumal resort. My wife went early and grabbed a cabana for us for the day. I must note that the shuttle transportation between the four resorts is great. We never waited more than about 10 minutes for a ride, and oftentimes a driver who was not going to our destination said he would take us anyway. When we returned to our room, we found a note to come and talk to the front desk manager. It turned out that our hotel was closing in four days and they gave us the option to relocate to the Akumal resort. We chose to stay where we were. That night we ate at Dolce Vita, another Italian restaurant. The food and service were great. Probably the best experience so far. When we left the hotel, the shuttle experience was seamless and we had the entire vehicle to ourselves. Overall, this was an amazing holiday. The staff were amazingly friendly, the concept of all inclusive was a first for us and it was great. Our experience was so great that we bot agreed that we would go back again in a heartbeat, and probably will once all the coronavirus is behind us. There will be some amazing deals to be had once the travel restrictions are eased.
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Mar 25, 2020Fraud Theft
We stayed at Bahia Principe Sian Kan México in March 2020!! We enjoyed our stay it was a beautiful spot. Although when we got there I tried to activate my safe with my own password. It did not work. I called the front desk and told them my safe would not work. They said they would send a butler to help me fix it. Eventually someone came to the room to help me. He was not the butler so that made me feel automatically strange. So the gentleman went ahead and put his little machine on my safe and told me to change my password. I did not feel good about this and he acted like he wasn’t watching me put my new password in and he turned around. Then he proceeded to stick his little machine back into the safe. He didn’t know it but I looked over his shoulder at his little machine and it showed my pin number on it and he could see it. I told the gentleman I want to change my password again as I knew he seen it and I should be the only one that sees it. He said I don’t know your number and I said yeah you do!!!!! He then proceeded to act like he didn’t understand English. I asked to speak to his manager, he dial the number and passed me the phone! That person hung up on me!!!He left and I never got to change my number. We saw our butler the next day and told him the story and he said that should be OK. Needless to say I did not feel safe knowing that somebody else knew my pin number for my safe in my room. I guess I was correct as yesterday I was on my online banking and a purchase has been made that I did not make.I just called my bank and they told me it was a purchase from Mexico!!!!! Not once did I use my debit card in Mexico I kept it in my saved the whole time. People when you were away and you’re safe doesn’t work when you go in the room, And they send somebody to help fix it believe me these people know your pin number to your safe and will steal your money and your credit card numbers and use them later!!! I did not feel right and I knew this boy was stealing from me!!! I went to the desk and told them my specific suspicions About what happened in my room that day, I told the butler also what had happened!! Nobody help me. I’m so disappointed to think that all these people are in it together, and I wouldn’t doubt it. This has made me rethink what else has these people stole from us that we don’t know about!!! Bahia Principe!! These are your staff !!! Do something about it!!