General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating2551 reviews
Beautiful and relaxing resort
We stayed at the Andaz for 4 nights in December 2019 and loved every second. Our room was booked as part of a vacation package but the property was very generous to honor our Globalist benefits anyways. They put us in a Bay View room with an amazing view and balcony. It had plenty of space for the two of us. We love how Andaz makes most of the minibar free and would go out of our way to try all the different snacks offered. It's a nice touch how they have a black hat and white hat in each room (their beaches are named 'black hat' and 'white hat' in Spanish). Staff was very friendly and always went the extra step to make us comfortable. We did the cocktail making class with Javier Piña and had an amazing time. He is such a talented bartender but an even more talented and driven individual. I hope that Hyatt gives him a role with more impact so other hotel bars can operate like his. Food and beverage was excellent at the resort. We were glad they had several options given how there are no outside restaurants nearby. Breakfast buffet is excellent and if you're lucky you might see some of the capuchins stealing sugar packets from the empty tables! We will definitely return but only after having a chance to visit the eastern part of Costa Rica. It's challenging to visit typical Costa Rican tourist activities such as hot springs, sloths or coffee tours because of the resort's remote location. Thank you for such a great stay!
A wonderful vacation
We stayed at Andaz for a week. This is the nicest resort we have stayed at, from the personal checkin, the way the staff remember your name, the hats, flip flops in the room and sunscreen available at the pools and beach. The beach is smaller and has lots of trees, but this suited me and I loved the natural feel of the beach. It was never crowded and it was easy to get a paddle board or kayak and a shady lounger. This is a far stretch from the crowded Mexican beaches where everyone is roasting in the sun and drinking themselves to a stupor. This is not a spring break crowd hotel, but perfect for families and couples interested in more. The resort, like the country is eco friendly, bamboo straws, 5 stream waste recycling. The staff are amazing, and work hard to make it a great experience. The barista class is excellent, Luis is so passionate about coffee and his country, it was an excellent learning experience and so much fun. The ceviche class was ok, there is a language barrier which made it a bit awkward. This is a hilly resort, lots of stairs which helped me get all my steps in every day! Will be back for sure.
I feel a little mean giving only 3 stars, but... There is a lot right about this hotel. Superb location with panoramic views. Good beaches, one accessed by boat and land shuttle (this beach was our favourite). Extremely helpful cheerful staff. Good, if not spectacular food. Very well maintained and attractive grounds with a range of birds, monkeys, and other animals. Curated wildlife walks; we went on two, led by a biology graduate with an interest in birds, who was brilliant. But then the downside. On arrival we were offered an upgrade. For $80 per night. This was, apparently, his “best” offer. This is crazy. If a better room is free, it costs the hotel absolutely nothing to let us have it. So asking us to pay sucks. Then the snorkelling. We booked to go on 5 snorkelling tours. All were cancelled; “wind”, “jellyfish” “tide too low”. Now jellyfish excepted (I didn’t see any during my forays into the water) much of this was predictable. I could download tide tables, and observe that the morning was usually calm, with wind picking up through the day. So a tour at low tide in the afternoon had minimal chance of taking place. Yet the daily activity schedule has snorkelling at the same times every day; two of which were afternoon. As snorkel enthusiasts, we found this hugely frustrating.
Lovely quiet resort with very friendly helpful staff
If you are looking for a quiet relaxing resort with very good food, friendly staff and a beautiful view the Andaz is certainly a very good candidate. The breakfast buffet is excellent and both of the evening restaurants have some interesting and tasty items on their menus. The Beach House restaurant is surprisingly good, so would certainly recommend it for lunch. It is an easy shuttle over to the Four Seasons for lunch or dinner. To get anywhere else is a bit of a hump. My spouse and I did the tour to the Arenal Volcano and it was a very interesting very full day away. from the resort. It is excellent value for the money. The bus was excellent as was the driver which was much appropriated as the route takes you up over the Continental divide and then along Lake Arenal for about an hour.It was the twistiest stretch of road I have ever been on. Best to take the guide's advice and take a snooze on that stretch of the journey. The guide was excellent. Swiis Travel offers a bunch of other tours out of the resort. Suggest you ask the concierge at the Andaz (all were very helpful) which tour is right for you. Overall a very nice and well run hotel for a quiet vacation.
We always enjoy our mid-winter visit to this Hyatt property. Guaranteed sun and very good food. It’s a very hilly property as others have mentioned, but carts are generally available and the hills are excellent exercise. Speaking of exercise: the fitness center/gym is the weak point here. Four very wobbly outdated treadmills, a few old machines all stuck in a lower floor one-time room with weak air-conditioning. Finally, the WiFi is essentially non-existent. I simply do not understand how Hyatt allows this. It’s not understandable of such a fine property. We visited the neighboring Four Seasons for the day on a purchased day pass. I highly recommend. I digress. Their fitness center was fantastic. Bright cheery space, excellent and comprehensive equipment and attendants handing out cool, fragrant towels DURING a workout. Now, I fully understand that the price points on the two properties are vastly different. But the fitness center dysfunction at the Andaz is unacceptable. Fix it please. The only other issue was that we never received help with our bags at checkout despite three requests. We used Hyatt points for our stay so perhaps that was the reason? Despite both issues the service was generally friendly, the pools uncrowded and the sun warm. We will return. Perhaps the gym will be much improved. Pura Vida.