Search
Deals
Cruises
Get Help
Call Us

Sheraton Puerto Rico Hotel

Puerto Rico

Our Rating

4 Nights with Air from $689 Meals not included
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
3.9
Service
 
4.1
Beaches & Pools
 
3.7
Dining Options
 
3.1
Room Comfort
 
4.3
4 out of 5
"Sheraton Hotel and Casino was amazing! Customer service was great. You feel welcomed from the moment you walk through the doors. Puerto Rico is amazing I was born there and had not been back since 2002..." – BeeNCee
39 out of 48 (81%) customers would recommend this product to a friend.
Pool view
All Customer Reviews
1-4 of 37 reviews. Sort by
October 18, 2019
Not what I expected but still fun

This was my husband and my anniversary trip. This year we brought the kids. They made us get an extra room since we had 5 people including our tiny baby. With the extra room they wanted to hold $700 for "incidentals". I asked for a cheap caribbean representative and she knocked off a few hundred. I am accustomed to the best service via cheap caribbean bookings but this lacked a little. There was no representative that met up with us, perhaps because this wasn't a resort. Room service only cleaned good when we left tips on the bed in each room. We had a rental car and traveled all over the island. We had lots of fun exploring away from the hotel.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
3.0
User Image

From: Virginia
Age: 35-44
Travel: 3-6 trips/year

May 15, 2019
Best BAECATION/TRIP EVER

Ok I was a little nervous about booking one because the price and two it’s a third party but let me tell you I AM A REAL PERSON I WIsh I GOT PAID FOR WHAT IM ABOUT TO SAY the trip was by far the most wonderful trip I ever been on the Sheraton staff are excellent there English is perfect the casino is located right behind the desk and texas de Brazil is also inside the casino I don’t play 21 black jack but I am a best at the penny slots and they have ton almost all of them this was my first time to the island after Maria and let me tell you the island still stand we caught u er everywhere and all of them were less than 5.00 we ate at the local restaurant the front desk staff was amazing I forgot his name but he told us great spots to visit and one of them was old San Juan we went to the fort and bars and beaches than on our way back to the room our Uber driver took us to a private beach and yes sand was everywhere lol we had 24 hour room service and our view was amazing out our balcony the pool was on the same floor as our room also there is a bar right behind the hot tub the spa was on the floor under us I would recommend Sheraton casino and resort to anyone we also had VIP TRANSPORTATION to and from the airport so cute they even had wine in the all black Benz we rode in style in yes yes yes book them best mother’s day ever


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
User Image

From: Washington DC
Age: 19-24
Travel: 7+ trips/year

September 2, 2017
Five-day research trip/vacation

The Puerto Rico Sheraton Hotel & Casino was one of the best hotel experiences of recent vacations. The room they gave us was outstanding and on the Preferred Members floor. It surprised me since my wife and I were not Starwood members at the time. We are now. The fact that we arrived there on a "Cheap Caribbean Vacation" deal, this was totally unexpected. Perhaps it had something to do with it being off-season and the hotel was not terribly busy. In any event, we loved it. The personnel, from the maid service to the front desk to the restaurant and bar, were all so nice and polite. If they were any nicer, we would have to adopt them. The restaurant was a tad overpriced, but that's the case with all hotel restaurants. The location, while not on the beach, was still very convenient to downtown Old San Juan and neighboring residential areas. The only knock I have is the cost of taxi service. It was excessive for such short distances, but as one driver explained, they work on a flat rate basis depending on the city section. When I inquired at the hotel why they didn't offer shuttle service to Old San Juan, the beaches and the airport, I was informed that the taxi union would not stand for it and prevented the hotels from offering this service. Too bad, because it's an inconvenient annoyance and deterrent to tourism. The best restaurant we experienced was the Casita Miramar in the Miramar area. This was five minutes from the hotel and a twelve dollar taxi ride. We look forward to staying at this hotel again if we return to the island.


2 of 4 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
5.0
User Image

From: Naples, FL
Age: Over 65
Travel: 3-6 trips/year

May 11, 2017
Birthday fun

It was my Husband Birthday and he enjoyed every minute of it. Everyone was so friendly the rooms were nice and comfortable. The Hotel was right in the middle of everything. The flight was good. The website send out an extra email when I couldn't find my itinerary they called me to make sure I had everything I needed. One of the best vacation yet!!!!!

Birthday fun
6 of 12 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Miami
Age: 35-44
Travel: 3-6 trips/year

Room Information

Each of the hotel's 503 guest rooms, including 22 superbly appointed suites, feature the Sheraton Signature Sleep Experience for a great night's sleep, as well as contemporary decor and a warm, inviting atmosphere. You'll also find thoughtful touches like flat screen televisions and luxurious bathrobes and IPOD docking station. Dual-line phones, a well lit desk, single cup coffee brewers, an ergonomic chair and high speed internet access make working a pleasure. Microwaves and refrigerators are available on request for an additional fee and are not guaranteed amenities.

Room Details

Traditional Room
Hotel/Studio Unit Details

Superior Room
Hotel/Studio Unit Details

Deluxe Room
Hotel/Studio Unit Details

What's to Love

The infinity swimming pool boasts amazing fourth-floor views over the bay. Cabanas and drink service mean urban serenity is close at hand.

 

What We'd Change

The resort's downtown location means that noise is sometimes louder than it is at resorts in beach locations. Ask for a high floor if you're sensitive to street noise.

 

Why You Should Go

The Sheraton Puerto Rico Hotel is located in the heart of the city with lots of shops, restaurants and things to do in the area.

Available Amenities

  • Business Center ($)
  • Casino ($)
  • Concierge Services
  • Conference Facilities ($)
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Laundry Services ($)
  • 24 Hour Front Desk
  • Parking
  • Safe Deposit Box
  • Medical Services ($)
  • Non-Smoking Rooms (on request)
  • 2 Restaurants
  • 2 Bars/Lounges
  • Multilingual Staff
  • Spa ($)
  • Massage/Spa Treatments ($)
  • Internet Access
  • 24 Hour Room Service
  • Wireless Internet Access ($)
  • Handicap Facilities/Wheelchair Accessible
  • Freshwater Swimming Pool(s)


Nearby Excursions & Attractions

  • ATV Rides
  • Beach
  • Museum(s)
  • Nature Park(s)
  • Scuba Diving
  • Shopping
  • Snorkeling

Map of Local Area

An island with endless amounts of activities, Puerto Rico is as diverse as any island in the Caribbean. From exciting, bustling urban areas to more rural, quiet seaside towns, this island has it all.

Sheraton Puerto Rico Hotel

200 Convention Center Blvd

787-993-3500

Hotel Description

Sheraton Puerto Rico Hotel: Indulge in San Juan Convenience

If you're catching a cruise or exploring beautiful Puerto Rico, then Sheraton Puerto Rico Hotel is the place for you to kick up your heels and live a little. This sophisticated hotel near downtown San Juan has everything necessary for you to claim your best vacation.

Grab your favorite swimsuit, and take the elevator to the Sheraton's infinity pool on the fourth floor, where the huge deck and incredible view takes the meaning of hanging by the pool to new heights. With plenty of deck chairs, a sweet Jacuzzi and a nice bar and grill, the pool area is sure to provide just the right kind of relaxation. For a little more serenity, find inner peace at the full-service spa, Zen, complete with sauna, steam room and a body therapy room with a Vichy shower. We highly recommend the Couple Therap-ease, which includes an On The Rocks Stones Body Massage, pedicures and manicures for both of you and unlimited use of the Relaxation Lounge.

This resort is adjacent to the Convention Center and only a short ride to shopping and other sights. Don't miss a chance to see old San Juan, where cobblestone streets and stone buildings take you back to 16th century Puerto Rico.

And once you have enjoyed your ultimate vacation day, head back to your room, where the famous Sheraton Sweet Sleeper(TM) Bed is waiting to help you drift off to sleep in utter contentment.

This hotel is NOT an all-inclusive. Food and drink must be purchased separately.
Unless otherwise specified, all services are available for an additional charge.



DINING

Urban Bistro
Type: Multiple Cuisines
Hours: Breakfast - daily, 6:30am-2pm; Dinner, Sun-Thu 6pm-10pm, Fri-Sat 6pm-11pm
Description: Dine on refined modern cuisine with global influences in a sophisticated atmosphere.
Dress code:
Smart Casual

The Bay Pool Bar & Grill
Type: Grill
Hours: Daily, noon-5pm
Description: Enjoy a light snack or a refreshing tropical drink on the fourth floor pool deck, or sit down for a burger, sandwich or other delicious lunch item on the grill menu.

The District Lounge and Sushi Bar
Type: Asian
Hours: Sunday-Wednesday 2:00pm-1:00am; Thursday-Saturday 2:00pm-2:00am
Description: Indulge in cocktail service and small bites from the tapas menu while taking in the sophisticated, yet relaxed atmosphere. Live music Thursday-Saturday keeps the atmosphere lively!
Dress code: Smart Casual

Texas De Brazil
Type: Steakhouse
Hours: Monday-Friday 5:00pm-10:00pm; Saturday 4:00pm-11:00pm; Sunday 12:00pm-10:00pm
Description: The rustic ambiance of Texas de Brazil boasts a touch of elegance and first-class service. Treat yourself to the seasonal salad bar that includes 50-60 options, such as appetizers, gourmet vegetables, and soups. For as long as you want, carvers will generously serve various cuts of seasoned beef, lamb, pork, chicken, and Brazilian sausage, all accompanied by traditional side items and house-baked Brazilian cheese bread. As you dine endlessly on Brazilian fare, let one of the in-house wine connoisseurs select the perfect pairing from the extensive, award-winning wine lists, or sip on a freshly-made Caipirinha, the signature cocktail. Complete your dining experience with one of the many decadent dessert selections, then relax with an after-dinner drink, a steaming espresso, or a hand-rolled cigar.
Dress code: Casual Sophistication

The Cafe
Type: Coffee House
Hours: Breakfast, lunch and dinner
Description: Sip delicious Puerto Rican coffee and enjoy light fare in this casual, laid-back atmosphere.
Dress code: Casual Sophistication

Metropol Restaurant
Type: Caribbean
Hours: Lunch and dinner
Description: Embrace the delectable flavors of Puerto Rican and Cuban eats.
Dress code: Smart Casual

All hours are subject to change.



BARS/NIGHTLIFE

The Bay Pool Bar & Grill
Enjoy a snack or tropical drink on the fourth floor pool deck, or lunch from the grill menu. Daily, noon-5pm.

Lobby Lounge Bar
This elegant yet relaxed living room setting is perfect for quick bites or a favorite cocktail. Open, Sun-Wed 2pm-1am and Thu-Sat 2pm-2am.

Casino
Test your luck at the world-class gaming casino.



BEACH

This hotel does not have beach access on-site; however, Condado Beach is located 5 minutes away.

POOLS

The resort's beautiful infinity pool looks out over San Juan Bay all the way to the old city. Bask poolside in one of the resort's cabanas or deck chairs with a cool drink and a light snack from the pool bar. Located on the fourth floor, the pool is surrounded with tropical landscaping, cabanas and an al fresco area. You'll also enjoy the Jacuzzi or the wading pool.

SPORTS/ACTIVITIES

Land

  • Fitness center

Golf
Located at stunning Bahia Beach, this Troon golf course was designed by Robert Trent Jones and is on the grounds of our sister property, entitling our guests to preferred rates that no other guest in Puerto Rico can enjoy at this exclusive course.



INTERNET

Wireless access is available throughout the hotel and in all guest rooms.

SPA SERVICES

Zen Spa Retreat, the resort's full-service spa, covers 6,900 sq ft and includes a variety of treatments and amenities.
  • Massages
  • Facials
  • Body treatments
  • Sauna and steam rooms
  • A tea room
  • Nail care for hands and feet
  • Hair salon and makeup services


WEDDING/HONEYMOON

The resort offers a variety of wedding services and packages, including on-site wedding specialists to take care of all the details. Contact the front desk directly for more information.

ADDITIONAL INFORMATION

Location
Located minutes from the convention center, 10 minutes from Luis Munoz International Airport and just five miles from historic Old San Juan.

Check-In/Check-Out
Check-in: 3pm. Check-out: 12pm.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.
The minimum age to check-in at the resort is 21 years old.

Smoking Policy
Puerto Rico is generally a non-smoking jurisdiction, and many hotels impose strict controls on smoking in guest rooms, public areas, restaurants and by the pools. If you are a smoker, you should contact the hotel directly to get their individual policies.

Cruise Passengers
The Sheraton Puerto Rico Hotel is located across from the Pan American Cruise Terminal. Customers disembarking at the end of a cruise in the morning may store their luggage on a complimentary basis, prior to afternoon return flights to the US mainland.


All hours, fees, amenities, information and services are subject to change without notice.

Close
 

Choose Your Options

Depart:  
Number of Rooms:
 
Room 1 Details:
- or -
Choose a Vacation Package
and Save More!
$150 Air Credit More
5 days, 4 nights
Travel Dates 11/16 - 12/19
Starting at $689 was $1139
Meals not included

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only one day left to book!
$150 Air Credit More
5 days, 4 nights
Travel Dates 1/17 - 4/25
Starting at $719 was $1349
Meals not included

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
$150 Air Credit More
5 days, 4 nights
Travel Dates 4/26 - 5/31
Starting at $679 was $1219
Meals not included

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 2am EST