The advertisement showed that there was a balcony for our room type. There wasn't. That was very disappointing. The window on our oceanfront room had a sign stating it was broken and shouldn't be opened. There was a live cockroach residing in the room. The parking validation didn't work and we had to visit the front desk every day to get it validated so we could leave the resort. Each time they told us, "it should work now." It didn't. The bartender in the lobby was fabulous. The drinks were overpriced but delicious. Cleanliness could be improved. We passed a smashed cherry tomato in the hallway for a few days before it was finally cleaned up. The beach was clean and there were available beach chairs each day by the pool and on the beach.
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IMAFrequenttravelerFrom: Wisconsin
Age: 35-44
Travel: 3-6 trips/year
The hotel is placed at a great location, however the staff were not to friendly. I speak Spanish but my friend did not. It appeared the staff were afraid to answer her questions and did not appear to serve us as needed. We requested double beds and ended up with a room with one bed and one sofa bed. We were told at the hotel it was based on availability. Had we been told this when booking we would have found another hotel with the accommodations needed. The hotel wanted to charge us more if we needed a two bed room during check in. The hotel failed to accommodate our bedding needs.
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Marie912From: Atlanta
Age: 45-54
Travel: 3-6 trips/year
This hotel La Concha is very beautiful and the service is great. I got a room with no balcony but the glass window was from the floor to just about ceiling with a view that is spectacular. Hands down great hotel.
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BeeEzFrom: Hartford, CT
Age: 35-44
Travel: 1-2 trips/year
To be honest, we were a bit apprehensive about staying at LaConcha since we prefer to rough it on our trips. Well so much for roughing it...lol. LA Concha is anything but roughing it. From the moment we arrived, until our departure, the staff was awsome. Everyone from the beach attendants, the bar tenders and restaurant servers and the front desk were super attentive to all of our need. It can get pricey at the hotel, but you get what you pay for.!! Our money was well spent for the service we recieved. We shall return...
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BuddahRasFrom: Las Vegas
Age: 45-54
Travel: 1-2 trips/year