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Reflect Krystal Grand Nuevo Vallarta

Mexico - Riviera Nayarit

Our Rating

3 Nights with Air from $739 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.0
Service
 
3.8
Beaches & Pools
 
4.1
Dining Options
 
3.3
Room Comfort
 
3.8
3.6 out of 5
"Where do I begin! This was by far the best vacation my family and I have ever taken. We try a new destination twice a year and this was by far our favorite. We had a room with an attached private pool ..." – PCvacay
24 out of 37 (65%) customers would recommend this product to a friend.
View from our balcony View from our room Room Sunsets make me happy! beach access
All Customer Reviews
1-4 of 35 reviews. Sort by
August 14, 2019
Meh

My overall thoughts on this resort is meh. Our check in experience was below average. We had to wait in a long line that seemed to be that length because others checking in were having issues with their reservations. Unfortunately, we had a similar experience. Cheap Caribbean promised us a tropical view but we received a resort view. When I asked the clerk about it she said that's not what they had on file. We had also ordered two excursions through CheapCarribean to which we were told there would be a representative there to schedule upon our arrival. When we asked the excursion desk about them they said they didn't have a representative that sat their consistently so it took us three of our six days there to finally receive our tickets so we could attend the excursions. Though the excursions were fun, the overall experience was soured by the poor communication between CheapCarribean and the resort. The room itself was fine. The bed was extremely hard but a good size. Our AC broke for one night and made it extremely uncomfortable for the night. Apparently a fuse blew on the roof so a bunch of people lost AC for the night. No apologies were offered for the inconvenience. As for Dining, while they do have 4 restaurants on site, there is almost always only one open for non-members. The only restaurant open for breakfast/lunch is a buffet style. The food is fine but nothing to write home about. For dinner, the authentic Mexican place is only offered for members so we never got to try it. The Japanese restaurant was closed every night except one. Again the food was fine but overall bland. We found ourselves eating at the Grille because there was no other choice. The Grille offered a rotating menu so you tried different cuisine each night. Unfortunately the food was again bland and boring. Not close to the vibrant flavors you look for when going to Mexico. We often found ourselves Ubering into Pureto Vallarta for lunch to try more authentic foods. The resort does offer a couple of bars, though we were never able to locate the Sports Bar, that are fine but not really lively or a place to meet other resort goers. Drinks themselves are fine though I found myself reaching for a beer/wine as at least then I could stay aware of how much I was drinking. All the mixed drinks were small and seemed lack alcohol. That being said, you can also order shots and a soda and mix your own. The resort offers three pools, a large one located in the center of the resort, an adults only pool (located right next to the children center and large pool) and an infinity pool that overlooks the beach. Overall the pools are nice but there is no real escape from the kids if you are looking for a more tranquil experience. The beach is fine but nothing to compared to the beautiful white sand beaches you hear about. We again had to travel off the resort to find those experiences. Overall, I think we got what we paid for. If I was to do this again, I would pick a resort closer to Puerto Vallarta (skip the All-Inclusive unless previous guests rave about the food), and take more time to explore the the culture. That being said, if all you want is a getaway with a pool and a beach, I think this resort offers a decent value.

Room Meh
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Overall Rating: 2
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: Boston, MA
Age: 19-24
Travel: 3-6 trips/year

August 13, 2019
Great deal

Had a wonderful time for a value. The delux tropical view was a standard clean hotel room that faced the Riu next door. The food wasn't top chef status, but it hit the spot. Overall the staff was kind and the drinks never stopped.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: DC
Age: 25-34
Travel: 3-6 trips/year

August 6, 2019
It’s was ok

Well the resort was beautiful, but that’s pretty much where the positive ends. Asian restaurant food was cold when they served it to you and all the other restaurants and buffet not very good so most the time we would eat off the resort.The drinks were good.I went with a coworker and I requested two beds they gave us one bed and a pull out bed that was so comfortable in the end of the bed and the mattress was held up by a box like thing.They claim they don’t have any other rooms but that one. One of the good things the room was cold and during the day time that was great in the middle of the night not so good but we went with it. Too far out from Puerto Vallarta Site $20 one-way trip. Very disappointing it all the other places I have stayed through cheap Caribbean’s really nice and the food was decent enough to eat . So I guess you win some you lose some. And the adult pool was full of adults and children so I didn’t like the pool set up either. But for $726.00 I guess it wasn’t too bad.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: Fresno, ca
Age: 55-64
Travel: 1-2 trips/year

July 21, 2019
Best Vacation

Krystal Grand was fantastic! We had a Junior suite swim out and it did not disappoint. The place was so clean and people was friendly. After day 2 they knew our names and what we were drinking. Loved the hospitality!! The pools are gorgeous. Wished they stayed open later. But was still great.. we had a swim out so we went to our room and swam.. would liked to have seen more variety in restaurants.. more choices.. the menus changed daily which was nice and they did have a buffet all the time., would like to have seen more authentic quality of food. We ate out a few times while we were out and about sight seeing or shopping. Marie was so so wonderful. She made reservations for us at different restaurant. She is amazing! We told her we wanted to do a fishing charter, she set it up and told us what time to be there.. best day fishing ever!!! so so fun! Would I go back?? In a heart beat! Made some great friends.. ate good food. Swam in beautiful pools, great views of the ocean, and the scenery.. couldn’t ask for more!! It was fantastic!


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Houston,Texas
Age: 45-54
Travel: 1-2 trips/year

Room Information

This stunning beachfront property offers 410 stunning rooms and suites that offer resort, tropical, pool, or ocean views offering the perfect spot to watch the pastel palette of the Pacific sunset each evening. Each and every room offers pampering amenities. 26 Junior Suite Swim Out rooms feature spacious accommodations and the opportunity to step into a sparkling pool right from the terrace. For an extra level of luxury, the Altitude Club offers private check-in and checkout, oceanfront views, a private lounge and more.

Room Details

Deluxe Resort View
Hotel/Studio Unit Details

Deluxe Tropical View
Hotel/Studio Unit Details

Deluxe Ocean View
Hotel/Studio Unit Details

Junior Suite Pool View
Hotel/Studio Unit Details

Junior Suite Ocean View
Hotel/Studio Unit Details

Junior Suite Ocean Front
Hotel/Studio Unit Details

Junior Suite Swim Out
Hotel/Studio Unit Details

Altitude Club Junior Suite Ocean View
Hotel/Studio Unit Details

What's to Love

This resort is only 30 minutes from the historic colonial town of Puerto Vallarta, meaning you're just far enough away for total tranquility, but close enough to experience everything Puerto Vallarta has to offer.

The gorgeously modern lobby is brimming with chic decor, totally Instagram-worthy!

 

What We'd Change

The resort is a little farther away from Puerto Vallarta, but all the more reason to unwind and relax away from it all!
 

Why You Should Go

The golden-sand and mountains lining your view are what dreams are made of!

Three heated pools, need we say more?

The infinity pool is infinitely-fabulous!

Available Amenities

  • Beach
  • Cable/Satellite TV
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Spa ($)
  • Internet Access
  • Wireless Internet
  • Watersports Center ($)
  • Fitness Center
  • Tour and Island Information
  • Swimming Pool


Nearby Excursions & Attractions

Map of Local Area

Rapidly being acknowledged as a destination in its own right, the great choice of hotels and resorts guarantees that Riviera Nayarit can cater to everybody's vacation tastes and styles.

Reflect Krystal Grand Nuevo Vallarta

Blvd. Costero #800, Col. Flamingos

+52 322 226 1050

Hotel Description

Reflect Krystal Grand Nuevo Vallarta

Perfectly situated on a pristine, golden-sand beach with spectacular views of Banderas Bay, Reflect Krystal Grand Nuevo Vallarta, is a beachfront hideaway where unforgettable memories are made. You're instantly greeted by a modernly sleek lobby before you're treated to your Unlimited-Luxury® getaway where everything is included. The resort is roughly a 30-minute drive from the nearby city of Puerto Vallarta, making is just close enough to explore the city, but far enough away for you to experience total tranquility without the hustle and bustle of a big city. At Reflect Krystal Grand Nuevo Vallarta, there is something for everyone!

DINING

Ayami
Type:Asian
Hours: Dinner 6:00pm-10:30pm.
Description: A la carte Asian cuisine & Teppanayaki
Dress code: Casual elegance

The Grill
Type:Grill
Hours: Lunch 1pm-5pm; Dinner 6pm-10:30pm
Description: A la carte grilled specialties served for lunch and dinner
Dress code: Casual for lunch, casual elegance for dinner

Hacienda El Mortero Restaurant
Type: Mexican
Hours: Dinner, 6pm-10:30pm
Description:A la carte Mexican Cuisine
Dress code: Casual elegance

O Restaurant
Type: International buffet
Hours: Breakfast 7am-12pm; Lunch 1pm-5pm; Dinner 6pm-10:30 pm
Description:International offerings serving breakfast, lunch and dinner buffets.
Dress code: Casual

Risotto
Type:Italian
Hours: Dinner 6pm-10:30pm
Description: A la carte Italian cuisine
Dress code: Casual elegance

Coco Cafe
Type: Deli and coffee shop
Hours: 7am-10pm
Description: Coffee and pastries, other items available for additional fees.

Sip, Savor & See

Reflect Grand Nuevo Vallarta offers guests the chance to Sip, Savor & See participating Unlimited-Luxury® sister resorts in the area. This means getting to hop around neighboring sister resorts and sipping on even more complimentary cocktails, savoring even more delicious cuisine at any of their restaurants and the chance to see that evening's entertainment. This experience is not a day-pass, and is only available for dinner. Guests must make arrangements through Reflect Nuevo Vallarta's concierge by 3pm. Transportation to and from the resort must be arranged separately. A maximum of 4 guests are allowed per seating.

Hours are subject to change.



BARS/NIGHTLIFE

Lobby Bar
Open daily, 10am-11 pm.

Surfo's Snack Bar
Outdoor bar and grill, open daily, 10am-7pm; Meal service begins at 11am.

Sky Lounge
Open daily, bar service 10am-10pm.

Time Out Bar
Open daily, 5pm-1am; Located on the second floor of the oceanfront tower.

Oasis Snack Bar
Outdoor bar and grill, open daily, 10am-7pm; Meal service begins at 11am.



BEACHES AND POOLS

Guests can enjoy the three shimmering pools or a pristine beach.

SPORTS/ACTIVITIES

Water

  • Swimming

Land

  • Yoga
  • Beach volleyball
  • Domino Tournaments
  • Trivia
  • Golf ($ nearby)


INTERNET

Wi-Fi is available for all guests.

SPA SERVICES

Spa services are available at Reflect Spa at an additional cost.

WEDDING SERVICES

Wedding services are available at the resort for an additional cost.

CHILD CARE

Child care and a variety of fun activities are available for kids ages 3-12 in the Explorer's Kid's Club. Activities include kids yoga, time at the spa, theme parties, water games and so much more!
Teens ages 13-17 can hang out in the Core Zone with activities including water sports and tournaments, bike tours and more! Core Zone hours are daily, from 11am- 11pm. Activities may vary by day and are subject to change.


ADDITIONAL INFORMATION

Location
Just 20 minutes from Licenciado Gustavo Diaz Ordaz International Airport and 30 minutes from Puerto Vallarta.

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Choose Your Options

Depart:  
Number of Rooms:
 
Room 1 Details:
  • Deluxe Resort View
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Choose a Vacation Package
and Save More!
$200 in Resort Coupons More
4 days, 3 nights
Travel Dates 8/20 - 12/20
Starting at $739 was $1129
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only 2 days left to book!
$200 in Resort Coupons More
5 days, 4 nights
Travel Dates 12/23 - 12/31
Starting at $1439 was $2429
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only 2 days left to book!
$200 in Resort Coupons More
5 days, 4 nights
Travel Dates 1/1 - 4/11
Starting at $969 was $1879
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 9 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 2am EST