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^^^The Grand at Moon Palace Cancun

Mexico - Riviera Maya

Our Rating

Hotel with Air Best Rate Guaranteed
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.4
Service
 
4.5
Beaches & Pools
 
4.1
Dining Options
 
4.5
Room Comfort
 
4.7
4.6 out of 5
"We were coming off of an incredibly busy school year and looking for a vacation that was relaxing but entertaining for the kids. The Grand at Moon Palace did all of that and more. The spa exceeded our ..." – julzink
21 out of 24 (88%) customers would recommend this product to a friend.
All Customer Reviews
1-4 of 19 reviews. Sort by
June 23, 2019
More Pros than Cons

This is a beautiful resort, with exceptional service. As the name states, this resort is Grand. So much so that they have golf carts to take people around. We had no trouble walking around, but if you have difficult walking distances, you might have a hard time. The wait for golf carts can be 15-20 mins at peak hours of the day. We stayed in a water park view room, with two tiny double beds. I requested a room with a king and pull out sofa for the kids, but they didn’t have one available. They did push the beds together and bring in a rollaway bed that one of our kids slept on. The beds weren’t comfortable at all. The minibar was nice, but given the recent trouble with the minibars in The Dominican Republic, we didn’t drink any of the alcohol in it. We would have preferred the typical mini bottles of alcohol. There was a nice bottle of wine in our room, which we did drink. The resort gifts guests with a nice beach bag. That was a wonderful surprise. Restaurants: JC Steakhouse is awesome! You can use resort credits for some of the higher end items, but the already included menu items are delicious. Cuscuis (spelling?) was our favorite because of the wonderful seafood selections. My husband and I ordered many different options because they all sounded so good. Ceviche is outstanding. The breakfast buffets are delicious, no matter which restaurant you select. Water park/Kids Club: Well, we were disappointed that our kids could only use one water slide. The other slides had a height requirement of 5’3”. My kids can ride all of the rides and waterslides in Orlando, Florida, but they can’t ride waterslides in Mexico, at what is marketed as a kid’s water park? That makes no sense at all. Some adults aren’t even 5’3” tall! At least the indoors kids club was pretty awesome, with plenty of kid friendly and family friendly activities. That and the Wired Arcade saved the trip for us. We purposely selected the resort for it’s water park and kid’s activities as we didn’t want to venture out of the resort. The Beach: We are from Florida. We have beautiful beaches here, but my husband and I have been to Secrets The Vine in Cancun multiple times. The beach at The Vine is beautiful, and so much better than the one at The Grand Moon Palace. There was a nasty smell when you get close to the beach, yet not nearly as bad as the smell at the sister property, The Sun. We went there to let our son ride the Flow Rider. He had fun, but then we quickly departed back to the Grand because the stink was repugnant. It was throughout the resort. You could smell it all the way into the lobby. I would have been really angry if I booked to stay there. Luckily the only time we smelled it at The Grand was when we actually went down to check out the beach area. Once they get the new slides built, we might go back. The new slides are supposed to have kid friendly height requirements.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: Florida
Age: 45-54
Travel: 3-6 trips/year

January 6, 2019
Excellent Family Vacation

The service was excellent. The room was huge and clean. Room service was excellent. The water park, pools and kids' club was awesome. The beach was only good for taking a nap. There was a lot of seaweeds and brown water at the beach. Everythingelse was excellent. Definitely will return.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Atlanta
Age: 35-44
Travel: 3-6 trips/year

January 6, 2019
Excellent value

Resort and its services are great. Food, service, spa, premises all outstanding! Water park adds value for kids. Only beds are small for two people. The beach and water is just ok especially if someone is looking for still, clear, turquoise water. Shows also ok but not spectacular. The deal through cheap Caribbean was incredible! Regular resort website charges were more than twice what we paid. For the money it was truly excellent. Special shout out to onsite dr. Franco; excellent and a gentleman. Must go to Brazilian steakhouse! For other travelers: tours and excursions offered by guest services are quite overpriced so look for online offers or even go the local mall to arrange. Even the ones covered by resort credit have added expenses that need to be paid. Onsite money changer pays 1-2 pesos less per dollar than market. Overall, wonderful place, services and staff. Worth it if you are ok staying outside hotel zone in a more quiet setting...


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Sacramento, california
Age: 45-54
Travel: 1-2 trips/year

January 4, 2019
Lived up to the hype!

Family of 4 with kids aged 10 and 4. Everything was at least 1-2 levels above what you'd expect from an all-inclusive. The food was good and both restaurants that we were able to try (Tavola and Jade) were outstanding. The room was huge and nicely-appointed. The entertainment was professional and thoroughly entertaining. We saw the Elements show, Magic and Mayhem, the break-dancers and the Michael Jackson tribute show. All were very good. The service was excellent. Multiple times I had to decline food/drinks as I was either stuffed or hadn't finished my previous drink yet. Every worker we encountered was pleasant and helpful. The kids (and parents) loved the water park and kids playroom. We made many trips around the lazy river. The beach was pretty to look at and the sand was awesome, but the seaweed made the water not-so-inviting. However, I didn't notice any type of objectionable smell that has been mentioned in other reviews. The only complaint we had was with the Interval World sales pitch. Although we enjoyed breakfast with Rosalinda and the pitch wasn't high-pressure by any stretch, it was a bad use of our time, given that we were only there for 3 full days. Upon check-in, we were approached by a staff member offering breakfast and a tour for the following morning. Having not seen anything about this in the reviews I'd read, my defenses were down. The offer of spa credit should have been a red flag, but I'd researched all of the limitations on resort credit, so I didn't value it very much. And I thought a tour of this massive complex would help us get our bearing. However, I quickly realized my mistake when we were given a survey about our travel habits. Breakfast was fine, but the "tour" consisted of a drive to a Presidential Suite and then to the sales office. By the time we got to the "let's make a deal" stage, our kids were going nuts to get to the fun. It really was cruel to subject them to such teasing after a long trip to Mexico. That said, we saw enough identifying bracelets to make us think it probably was a legitimate program. But, given our short stay (and my analytical nature), it just wasn't a good use of our time. Also - we didn't check luggage - the resort offers CHI products for hair including a nice hair dryer and flat iron (from the wife's POV). We never felt unsafe at the resort and the entire complex was very secure.


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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Alabama
Age: 45-54
Travel: 3-6 trips/year

Room Information

1316 rooms that all include balconies, liquor dispenser, mini bar, in-room snacks, Lavazza coffee maker, CHI® Bath amenities, CHI® Hair dryer & flat-iron, bathrobes and slippers, in-room safe, telephone, Smart TV, alarm clock, 24-hour room service, free Wi-Fi, pillow menu, beach bag and nightly turn down service.

Room Details

Grand Deluxe - Resort View
Hotel/Studio Unit Details

Grand Deluxe - Garden View
Hotel/Studio Unit Details

Grand Swim Up Suite
Hotel/Studio Unit Details

What's to Love

This luxury resort lets you vacation in style while enjoying all the amenities - nine pools, ten restaurants and cocktails everywhere.
 

What We'd Change

The resort is large, but it's easy to navigate and find your way to your favorite spots.
 

Why You Should Go

You'll be dipping your toes into some of the prettiest waters and white sandy shores. Plus, the Awe Spa - is one of the largest. Time to chillax.

Available Amenities

  • Cable/Satellite TV
  • Children's Activities
  • Daily Maid Service
  • Kids Club
  • Nightly Entertainment
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Scuba Diving ($)
  • 6 Bars/Lounges
  • 10 Restaurants
  • Massage/Spa Treatments ($)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Watersports Center
  • Wireless Internet
  • Fitness Center
  • Beach Towels
  • Loungers at Beach and Pool
  • Tour and Island Information
  • Butler & Bell Staff
  • Handicap Rooms (on request)
  • Pool/Beach Bar
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Deep-Sea Fishing
  • Eco-Adventure Tour(s)
  • Golf Course(s)
  • Mayan Ruins
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

^^^The Grand at Moon Palace Cancun

Carretera Cancun-Chetumal Km. 36.5

011-52-998-881-6000

Hotel Description

The Grand at Moon Palace Cancun: A Whole New Level of Luxury

This splashy new resort is sunshiny bright and ready for you. Luxurious guest rooms, a variety of cuisines to suit all your taste buds, delicious cocktails and nine pools that you can lounge around all day long. Plus, you'll have your own stretch of beachy, white sands. Beach lovers, I think you've found your vacay oasis.

DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Buffet
Type: International
Hours: Breakfast - daily, 6:45am-11am; Lunch - daily, 12:30pm-4:30pm; Dinner - daily, 6pm-11pm
Description: This restaurant serves International breakfast, lunch and dinner buffets.

Asian
Type: Asian
Hours: Dinner - daily, 5:30pm-11pm.
Description: A la carte dinner. Reservations requested.

French
Type: French
Hours: Dinner - daily, 6pm-11pm.
Description: A la carte dinner. Reservations requested. *Not a part of all-inclusive.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Italian
Type: Italian
Hours: Dinner - daily, 6pm-11pm.
Description: A la carte dinner.

Lebanese
Type: Lebanese
Hours: Breakfast - daily, 7am-11am; Dinner - daily, 6pm-11pm.
Description: Breakfast and dinner buffet.

Steakhouse
Type: Steak
Hours: Dinner - daily, 6pm-11pm.
Description: A la carte dinner.

Peruvian
Type: Peruvian
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4:30pm; Dinner - daily, 6pm-11pm
Description: Breakfast and lunch buffet and a la carte dinner.

Caribbean
Type: Caribbean
Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30pm-4:30pm; Dinner - daily, 6pm-11pm
Description: This open-air spot by the pool serves a buffet for breakfast and lunch, and a la carte Steakhouse for dinner.
Dress code: Casual.

Mexican
Type: Mexican
Hours: Breakfast - daily, 7am-11am; Dinner - daily, 6pm-11pm
Description: Breakfast buffet and dinner a la carte.

Los Tacos
Type: Mexican
Hours: Breakfast (Continental)-Daily, 6am-7am; Breakfast - daily, 7am-11am; Lunch and dinner - daily, 11am-11pm.
Description: Located in the golf club house, offering a buffet breakfast and lunch with an Italian a la carte dinner menu. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Snack Selva
Type: Snacks
Hours: Daily, 11am-5pm.
Description: A la carte snacks.

Tapas & Wine Bar
Type: Tapas
Hours: Daily, 4pm-10pm.
Description: Light bites and wine.

Sweet & Coffee
Type: Coffee
Hours: Open 24-hours.
Description: Variety of coffees, sweet bites and gelato.

All hours are subject to change.



BARS/NIGHTLIFE

Lobby Bar
Daily, 9am-1am.

Sweets & Coffee
Open 24-hours.

Beach Club
Daily, 10am-10pm.

Teens Arcade & Pizzas
Daily, 10am-10pm.

Swim-up Bar Peruvian
Daily, 9am-5pm.

Swim-up Bar Caribbean
Daily, 9am-5pm.

Wet Bar Grand Terrace
Daily, 9am-5pm.

Lounge Bar Caribbean Terrace
Daily, 5pm-11pm.

Disco
Mon, Wed, Fri, & Sat, 10pm-3am.



BEACH

The Grand at Moon Palace Cancun is located on a beautiful stretch of white, sugary beach. Non-motorized water sports and activities are also available at the beach.

POOLS

The resort offers nine outdoor pools, two that are for adults-only.

SPORTS/ACTIVITIES

Water

  • Dive tank
  • Scuba diving demonstration
  • Water volleyball
  • Water aerobics
  • Water polo
  • Non-motorized water sports

Available for an additional charge:

  • FlowRider Double wave simulator

Land

  • Tennis
  • Basketball
  • 2 fitness centers
  • Beach volleyball
  • Soccer
  • Yoga
  • Pilates
  • Arcade

Golf
The Grand at Moon Palace Cancun is home to one of two Jack Nicklaus Signature golf courses in Cancun.



INTERNET

Complimentary Wi-Fi is available throughout the resort. Palace Resorts also offers a custom mobile app to allow guests to keep up to date on the latest specials and promotions.

SPA SERVICES

The Awe Spa has full-service, world-class treatments, including:
  • Massage
  • Bath therapies
  • Facials
  • Body scrubs
  • Contrast lagoon
  • Herbal steam room
  • Dry sauna
  • Pressure showers
  • Hydro-reflexology


WEDDING/HONEYMOON

The Grand at Moon Palace Cancun offers a number of wedding packages to help make your dream wedding a reality. With an on-site wedding planner to take care of the details, you can rest assured that Moon Palace will have all your details covered. Please contact the resort directly for information on the complimentary wedding package and more.

CHILD CARE

  • Ping-pong
  • Billiards
  • Xbox
  • Air hockey
  • Mini-golf

The Teen Club offers kids 12 and up supervised activities and sports.



ADDITIONAL INFORMATION

Location
The Grand at Moon Palace Cancun is located 10 minutes from Cancun International Airport (CUN) and 40 minutes from downtown Cancun.

Check In/Check Out
Check-in: 3:00 pm. Check-out: 12:00 pm
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Palace Resorts Added Value
Palace Resorts are now offering unlimited phone calls to Mexico, USA and Canada to all our guests at all resorts. Some Restrictions apply.

Conditions

  • Calls must be made from your room.
  • Other international calls will be charged at a special rate.
  • If unused, this service cannot be exchanged for cash value.

Excludes:

  • Calls to Hawaii, Virgin Islands, Puerto Rico and other international calls
  • 800 calls
  • Calls through an outside operator
  • Collect calls
  • Calls using other phone companies
  • Calls to cell phones within Mexico


All hours, fees, amenities, information and services are subject to change without notice.
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We're sorry, we're currently making updates to this resort in our system.
Please select another resort or contact one of our Customer Service Representatives at 1-800-915-2322 for assistance.

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