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Sunscape Akumal Beach Resort & Spa

Mexico - Riviera Maya

Our Rating

3 Nights with Air from $759 All-Inclusive
Info Customer Reviews Questions & Answers

Located along a stunning stretch of white sand beach in the heart of Riviera Maya, just minutes from the historic ruins ... More

Customer Rating 3 Reviews
Value
 
3.5
Service
 
3.8
Beaches & Pools
 
4.5
Dining Options
 
3.0
Room Comfort
 
4.2
4 out of 5
"For it opening just two days after I arrived it was awesome! Each employee caters to you and they actually remember your name and room number! Very attentive! The pools/rooms everything was perfect! Gr..." – Jasai
3 out of 4 (75%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.5
Service
 
3.8
Beaches & Pools
 
4.5
Dining Options
 
3.0
Room Comfort
 
4.2
4 out of 5
"For it opening just two days after I arrived it was awesome! Each employee caters to you and they actually remember your name and room number! Very attentive! The pools/rooms everything was perfect! Gr..." – Jasai
3 out of 4 (75%) customers would recommend this product to a friend.
All Customer Reviews
1-3 of 3 reviews. Sort by
October 20, 2019
Problems from day 1

Safe not working 2 times 2 days in a row no fresh towels Phone not working 24 hours it took 2 days to replace phone Not air or electric for 24 hours No hot water for 2 days Food was no variety and very small portion in speciality Restaurants and the buffet place which was the only place open for lunch during the day was as you order to get hamburgers hotdogs steak and chicken same thing every day but you had to wait on the line to order and some days it took 20 minutes to get a hamburger I wasn’t even that good because if you didn’t wait online to get the food from the grill there really wasn’t many options restaurants and the buffet place which was the only place open for lunch during the day was as you order to get hamburgers hotdogs steak and chicken same thing every day but you had to wait on the line to order and some days it took 20 minutes to get a hamburger that wasn’t even that good because if you didn’t wait online to get the food from the grill there really wasn’t many options We were actually happy with comfort of our room it was large and had a hot tub which was iUnexpected and the view was amazing we stepped out of our room onto the beach within 20 feet and A nice pool10 feet away so location was nice but when we had issues with the air-conditioning and stuff they offered to warm room it was about 11 o’clock at night we didn’t get a room till about two hours later and it was not The equivalent to the room we were in we had to complain several times many times having to walk back-and-forth to the front desk because the phone wasn’t working in the end after much going back-and-forth with the manager they agreed to settle on massages free room service and he said we could have a late check out time of course when we order room service we were told we were not eligible for room service and had to make two phone calls later we finally got a room serviceWhen we agreed to settle for the massages as compensation there was a 50 and an 80 minute massage $30 difference Price between the massages we asked for an 80 minute they would only agree to a 50 minute we had to pay the difference also initially he told us we could check out late because we had a flight I told him by 4 o’clock he said no problem the day we were leaving we got two calls from the front does asking us why we were not checked out we explain to the front end manager told us we could have till four that day they told us we would have to come and speak to the manager upfront we explained for them to speak to him or for him to call us and come to our room they said he was busy that we needed to go to the front desk once we got to the front desk he said that unfortunately they had a full house for this week So the best they could do was give us one extra hour to get out instead of the three that they offered the drinks were very water down so you’re always had to make sure you asked for double shot overall it was a very upsetting experience of course we made the best of it because we were away and the beach was beautiful and the pools were nice but the activities during the day were poor and the shows at night were not very good or very professionalI don’t normally write reviews but this place was advertised as a five star that I just opened three weeks prior and this was simply a refurbishing that was not done very well In addition we had no information booklets pamphlets anything in our room telling us about the days events restaurants on the property room service menus we had to go to the front desk every day and get a print out of what was going on we were told there should be a tablet in our room explaining the activities and all the information about the resort when we were told we didn’t have one they apologize I never got us one even though clearly the hotel was not at full capacity so the pictures look beautiful and End it was but the service was not good nor was the management and a lot of the new employees seemed to agree that with the management change things were not up to par definitely would not go back or recommend it to anyone I know Also men make sure you take a long pair of pants because you’re not allowed in any of the specialty restaurants without them meanwhile women can’t wear anything I work cut off shorts and a T-shirt and I was allowed in and my husband had a nice pair of khaki shorts and a button down and they would not allow him in the restaurant they said he could eat outside if you wanted to also one day we left a four dollar tip for the made we had come back to our room to use the bathroom and get some more suntan lotion And our room had not yet been cleaned and made up for the day but the four dollars was gone immediately went to the front desk filed a complaint and no one ever got back to us on what happened to the four hours it wasn’t the point of the four dollars I was appointed someone was in our room and touch something that didn’t belong to them which is why that day we have been carrying the majority of all our cash on us and our passports because once again the safe wasn’t working and we had to wait for someone to come fix it and last but not least as soon as we checked in we were approached about going to visit another one of their hotels It was a sales pitch and they were very pushy about it and not what I wanted to deal with after a four hour flight and a one hour ride to get to the hotel just wanted to get to our room and checked in and not be talk to you about some kind of vacation planned bottom line I’d stay away from this one


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Overall Rating: 2
Value
 
1.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
4.0
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From: staten island, ny
Age: 45-54
Travel: 1-2 trips/year

October 15, 2019
First Week Open

OMG.... Ok so I did so much research before booking this trip with my boyfriend. He was getting us the trip for my birthday. So with that being said i wanted to find the best deal for his money. I made my check list -Best beaches -Nightlife -Drinks and food included with decent food of course -Beautiful scenic, romantic -Activities on resort ect.... To start we arrived at the resort the day of opening! We were greeted with champagne and we noticed right away with how clean the entire resort was. Everyone is super helpful and friendly. I have been to Mexico countless times before this trip and there was always a language barrier that made it super tough to as where breakfast was or whatever... not here. MOSTLY everyone could speak and understand English so well. ROOM- We than made it to our Sunscape pool view room- HIGHLY RECOMMEND !! The room was HUGE beautiful bathroom and a hot tub on our balcony! Not much to say about the room. Clean, big, could have more comfortable pillows and bed, but nothing is like home. There was also a ipad in our room (as well as everyones room) that tells you all the events and dinning for the day and evening. We really utilized on this!! You can set a wakeup call, and order room service- which we did.... room service food made me sick. It could have been my food choice but it was no where near the quality of the dinning food. It was my birthday so they also came into our room to set up cake balloons and decorated our door! SO SWEET. FOOD- breakfast had every option in the world you can think of. The homemade omelets were the best! The fruit was amazing and so fresh. We were so lucky because there was never anyone there the first 3 days, then the last two we had to wait a few minutes to be seated. (no big deal) But it was good. The best dinner restaurant for sure was OLIVE BRANCH- Mediterranean food. I also have a food allergy to dairy and my boyfriend to walnuts, the manager came up to our table every night to review our order and remind us what we can and cannot eat! SUPER IMPRESSIVE. There is also COCO Cafe. They are open 24/7 cute pick on foods small sandwiches, cakes, cookies, coffee, tea ect... LOVED THIS PLACE! Its right across from there "nightclub" *Overall i thought the food could be better in certain restaurant foods, also the portions are really small. And i DON'T eat a lot by any means. NIGHTLIFE- since it was the week of opening my boyfriend and i were the only people in their. It did get busier just as stated with the food places. It started having people in in our last night which was a friday night. But there were children in their, and the music was definitely not the nightlife music my boyfriend and i were into. Mostly oldies. Its pretty small as well. It is attached to a "lounge" area with a pool table and a bar. It could be a really cute night life in resort if some things changed. Which im sure the busier the resort gets the more it will happen. THE GYM- yes my boyfriend and i went to the gym almost every morning. It was HOT sticky and BUGGGYYYYY!!! We were eaten alive. The equipment was dirty, sticky and old. I think a GOOD cleaning on the machines would be all it needed. It had EVERYTHING you needed, which we were happy about. Just less buggy for sure. They had fresh apples and water (i wish it was water bottles) and fresh towels every morning. This side of the resort the rooms weren't open to the public yet. Renvos were still being done so i wonder if the gym will be done around the same time or if it wont be touched at all. *Again all that it needs is Water bottles. LESSSSS BUGGGSS, and a GOOD CLEANING on the equipment. POOLS- AMAZING, BEAUTIFUL, keep walking you'll just keep finding new pools! Family pool has the cutest stuff for little kids. And the infinity pool was just perfect with the swim up bar and looking right out into the ocean. The sun was blocked at an earlier time because the way the resort was facing. Go upstairs and you can have your own personal pool and lounge chairs! BEACH- the cabanas were picture perfect.... my Instagram was blown up with these beautiful things. So many that just aligned the beaches. And water activities everyday. SPA- FELT LIKE A NEW PERSON. It was amazing no need to say more. My boyfriend and I got a couples deep tissue massage on the pier, it was heavenly. ****Highly recommend but definitely a more relaxing environment not too much crazy partying going on here... at least the first week of opening.****


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: New york, NY
Age: 25-34
Travel: 3-6 trips/year

October 10, 2019
Great!

For it opening just two days after I arrived it was awesome! Each employee caters to you and they actually remember your name and room number! Very attentive! The pools/rooms everything was perfect! Great place to vacation and relax!

Great!
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Overall Rating: 5
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: New York
Age: 25-34

Room Information

Sunscape Akumal Beach Resort & Spa boasts 362 spacious rooms and suites, all carefully designed for ultimate comfort and relaxation after long beach and pool days. All rooms are non-smoking and come fully equipped with one king size bed or two doubles, flat screen cable TV, iron and ironing board, coffee maker, daily restocked minibar, in-room safe, Wi-fi ($), and much, much more!

Room Details

Deluxe Tropical View
Hotel/Studio Unit Details

Deluxe Pool View
Hotel/Studio Unit Details

Deluxe Partial Ocean View
Hotel/Studio Unit Details

Sun Club Pool View
Hotel/Studio Unit Details

Deluxe Ocean Front
Hotel/Studio Unit Details

Sun Club Ocean Front
Hotel/Studio Unit Details

What's to Love

Sunscape Akumal is the perfect dose of paradise for families and couples!

No wristbands or additional gratuities required.

Super easy access to nearby historical and ecological sites of Tulum and Coba.

 

What We'd Change

The resort is a little far from the airport, but paradise is always worth the trip!
 

Why You Should Go

This stunning resort is nestled in the heart of the Riviera Maya, where lush jungle meets the sea.

Sunscape Akumal has incredible dining options that you won't get tired of!

All the onsite and nearby activities make it easy for every guest to have an unforgettable beach vacay!

Available Amenities

  • Volleyball
  • Cable/Satellite TV
  • Children's Activities
  • Children's Pool
  • Currency Exchange
  • Daily Maid Service
  • Golf Course ($)
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Snorkeling
  • Scuba Diving ($)
  • Game Room
  • 7 Restaurants
  • 9 Bars/Lounges
  • Theater
  • Massage/Spa Treatments ($)
  • Internet Access
  • Wedding Services ($)
  • Aqua Aerobics
  • Wireless Internet Access ($)
  • Fitness Center
  • Loungers at Beach and Pool
  • Evening Entertainment
  • Gift Shop ($)
  • Non-Smoking


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Dining
  • Fitness Center
  • Golf Course(s)
  • Historical Site(s)
  • Kayaking
  • Mayan Ruins
  • Nature Park(s)
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Spa(s)/ Wellness Center(s)
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Sunscape Akumal Beach Resort & Spa

Carretera Chetumal - Puerto Juarez Km 252

Hotel Description

Sunscape Akumal Beach Resort & Spa

Located along a stunning stretch of white sand beach in the heart of Riviera Maya, just minutes from the historic ruins of Tulum and Coba, Sunscape Akumal boasts endless activities for the whole fam in a secluded tropical setting. Its prime location puts it just 20 minutes from Tulum, 35 minutes from Playa del Carmen, 10 minutes from several nature parks and cenotes and a quick 5 minutes from downtown Akumal.

At Sunscape Akumal Beach Resort, everything's included for an unforgettable, Unlimited-Fun® vacation in paradise! The best part? No wristbands or additional gratuities are required to enjoy this awesome experience. Here's a peek into what you'll get:

  • Cozy, yet luxury suites that are just steps away from the sand.
  • 24-hour access to food and drink options, including something sweet for the kiddos!
  • In-room minibar, fully-stocked with soft drinks, juice, bottled water & beer.
  • A variety of buffet and a la carte restaurants, no reservations required!
  • Bars and lounges with all the international and domestic brand drinks to go around.
  • Endless daily land and water activities for everyone!
  • Daily and nightly live music and local entertainment.
  • All taxes and gratuities are included!
  • Staying at Sunscape Akumal Beach Resort & Spa means getting access to endless activities for the whole fam including five glistening pools (including three for Sun Club guests only), the relaxing Spa by Pevonia, Explorer's Club for Kids (ages 3-12), Core Zone Teens Club (13-17), kayaking, paddle boarding and SO much more!



    DINING

    Barefoot Grill
    Type: Poolside Grill
    Hours: Lunch, 11am- 5pm
    Description: Lounge poolside with some of your grilled favorites.

    Da Mario
    Type: Italian
    Hours: Dinner, 6pm- 11pm
    Description: Indulge in all of your favorite traditional Italian dishes including delicious pizza, salads, pastas and much more!
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    The Olive Branch (Adults-only)
    Type: Mediterranean
    Hours: Dinner, 6:30pm-11pm.
    Description: Expand your palette with a variety of flavorful, a la carte, Mediterranean dishes.
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    Portofino
    Type: Italian
    Hours: Breakfast, 7am- 11am (Sun Club members only); Dinner, 6:30pm- 11pm
    Description: Dine on a variety of authentic Italian favorites.
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    Tiki Taco
    Type: Mexican
    Hours: Dinner, 6pm-11pm
    Description: Delve into some delicious, a la carte Mexican cuisine served in an upscale atmosphere.
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    Windows
    Type: International Buffet
    Hours: Breakfast, 7am- 11:30am; Lunch, 12:30pm- 5pm; Dinner, 6:30pm- 10:30pm
    Description: Enjoy a buffet-style restaurant serving a variety of international specialties and classics.
    Dress code: Casual.

    Coco Cafe
    Type: Coffee & Snacks
    Hours: Daily, 24-hours
    Description: Need an afternoon energy reboot or snack? Coco Cafe offers all the premium coffee, ice cream and snacks in a laid-back atmosphere near the main lobby.
    Dress code: Casual.

    Gluten-Free and Vegetarian Options
    Sunscape Akumal Beach Resort & Spa offers a variety of gluten-free and vegetarian plates at each of its restaurants. Don't hesitate to notify the resort or restaurant managers in advance, and they will be more than happy to meet your needs.

    Hours are subject to change.



    BARS/NIGHTLIFE

    Flip Flopz
    Open daily, 10am-6pm

    The Kids Korner Bar (Family-friendly, non-alcoholic drinks)
    Open daily, 9am-5pm

    Manatees
    Open daily, 10am-6pm

    Sharky's
    Open daily, 10am- 6pm

    Sip & Dip
    Open daily, 10- 6pm

    Starboard
    Open daily, 11am- 11pm

    Starlight
    Open daily, Sports Bar, 6pm -10pm; Nightclub (adults-only), 10pm- 1am

    Starstruck (Theater Bar)
    Open daily, during showtime hours only

    Sun Club Bar (Sun Club guests only)
    Open daily, 7am- 11pm



    BEACHES AND POOLS

    Spend the day lounging by any of the resort's five pools, including an infinity pool and kids pool, or on the beach with stunning views!

    SPORTS/ACTIVITIES

    Water

    • Swimming
    • Aqua aerobics
    • Scuba diving ($)
    • Kayaking
    • Water volleyball
    • Snorkeling
    • Hobie cat
    • Paddleboarding

    Land

    • Ping pong
    • Golf ($)
    • Beach Volleyball
    • Explorer's Club for Kids
    • Core Zone Teen's Club

    INTERNET

    Wi-fi is available for guests.

    SPA SERVICES

    Pamper yourself at the onsite Spa by Pevonia with various facial and massage treatments including facials, manicures, pedicures and much more. All spa treatments are available at an additional cost, daily from 9am- 8pm.

    WEDDING SERVICES

    Sunscape Akumal offers a variety of romantic wedding services, packages and honeymoon packages.

    CHILD CARE

    Kids ages 3 to 12 get to enjoy the onsite Explorer's Club for Kids, featuring supervised activities with Red Cross certified staff. The program offers a variety of fun and even educational activities ranging from arts and crafts, storytelling and music to treasure hunts, video games and sandcastle contests.

    For teens ages 13-17, there's tons for them to do as well! The Core Zone Teens Club offers a variety of activities such as daily social events and social mixers, video game stations, ping pong, billiards, air hockey and much more! And yes, parents can play too!

    ADDITIONAL INFORMATION

    Location
    Sunscape Akumal is a 75-minute drive from Cancun International Aiport, in the heart of the Riviera Maya, just 5 minutes from downtown Akumal and near several historical sites.

    Check In/Check Out
    Check-in: 3. Check-out: noon.
    A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

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    4 days, 3 nights
    Travel Dates 10/23 - 12/23
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    Call one of our U.S. based Beach Experts.

    (800) 915-2322
    7 Days a Week - 5am to 2am EST

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