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Picture this: white boxy, clean architecture that rises before you. Behind you, a purr of waves - pure aqua, crystal cle
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Picture this: white boxy, clean architecture that rises before you. Behind you, a purr of waves - pure aqua, crystal clear water that is hugged by pillowy, perfect sand. The temperature is a perfect 72 degrees. Then, as you turn around to take in this view of heaven, you feel a soft breeze. Time to hit the beach? The bar? The spa? Seems every choice is better than the next. What to do? Nothing. It'll all be here tomorrow.
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"This was our first time at a Secrets resort and we really enjoyed this one. The adults only was very nice. The resort was small enough to not be too big but big enough to offer all of the amenities tha..." – wdjinnc
713 out of 831 (86%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.4
Service
4.6
Beaches & Pools
4.0
Dining Options
4.4
Room Comfort
4.5
"This was our first time at a Secrets resort and we really enjoyed this one. The adults only was very nice. The resort was small enough to not be too big but big enough to offer all of the amenities tha..." – wdjinnc
713 out of 831 (86%) customers would recommend this product to a friend.
All Customer Reviews
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June 7, 2019
Disappointing
My wife and I were at Secrets Silversands May 21-28, 2019.
The service from the staff was wonderful as expected.
The rooms were very nice, but could use updating and maintenance.
The dining options were very nice and all of the food, both in taste and presentation was great.
Now to the bad; within 24 hours after being there we began to develop major stomach/ intestinal issues. We did not drink any of the tap water, nor brush our teeth with the water, but always drank bottled water. But still, we had some bacteria, or virus. These problems persisted the entire 7 days and many days after we returned to the U.S.
The other MAJOR DISAPPOINTMENT was the beach. With all the seaweed, awful smells and disgusting ocean water, we never went into the ocean, or hangout on the beach. We are beach lovers and this resorts beach really shouldn't even be called a beach.
Most days there were two guys with a rake and wheelbarrow trying to cleanup the mess, to no avail!
The last day we were there, after we complained, and I'm sure others, they had more than 20 guys out there cleaning up the seaweed!
We asked to be moved to another Secrets resort to finish our vacation at a better resort and AMStar rep. said he could not accommodate us unless we were willing to pay all the fees associated with the change, not on the house.
We were placed at this resort as part of the "Deal of Fortune" which puts you in 1 of 5 (5 Star Resorts). I can't fathom how Silversands can be classified as 5 star, because it was not!!
I personally feel like I didn't get any of the value I paid for and would love my money back!
Silversands never again!!
Sincerely,
Disappointed
I can only tell you what this resort was like 5 years ago. My wife and I were told at our arrival that due to maintenance issues, we were not allowed to stay at there resort.
Booked Deal of Fortune Riviera Maya Deal #2 Adults Only, Ocean View.
Arrived-May 17th thru May 24th. Secrets Silversands
This resort had to be one of the most HORRIFIC resorts that we have ever been to:
We trusted Cheap Caribbean and they let us all down!
The Beach was the most horrible beach that we have ever seen if you even want to call it a beach. It was dark brown with tons of seaweed that not one person was on or in the ocean. We tried one day to walk on the beach and we all could not take the smell that we got sick and had to go back by the pool area in which at times the wind blew so you could smell it.
One night we ate in our rooms because of the smell from the beach. Oceania Restaurant was right there by the water and the first night we got there that is when the stench hit us right in our faces. We had to get up and leave.
We went to the Caribbean to see BLUE WATER AND IT LOOKED LIKE WE WERE IN THE ATLANTIC, WORSE A STRIPPING HOLE!
The Food was ok taste wise but we ended up doubled over crawling on the floor by the 3rd day of such stomach pains that we really thought we had some sort of food poisoning. After taking tons of pepto bismol and Imodium We were all ready to leave this resort and nightmare after the 3rd day there. We have been to the Caribbean probably around 20 times or more and never experienced such a disaster as this hotel was.
The Rooms well our sink in the bathroom was totally covered by little bugs and our friends room had those little bugs on their nightstand and on their bed. This place is closing so not one single individual cared when we told them about the whole situation. We asked to be moved so we could enjoy a beach because ours was a hazard to ones health and the front desk and concierge just looked and shrugged it off, they did not care one bit. The reason we went to the Caribbean was to go in the ocean take photos to show friends and make memories which was impossible to do there.
We feel Cheap Caribbean let us down sending us to such a nightmare, dangerous to ones health resort.
this resort is fantastic! the service is what stands out. everyone is smiling, helpful, and gracious. Ivan from the entertainment crew is the best of the bunch. the grounds are beautiful, the rooms are spacious and modern, and the food is delicious. no reservations, no wristbands, and no towel cards. these small things make you feel like you are getting personalized service and are not just part of the machine. best meal at ratatouille, although the french place and oceana were nearly as wonderful. the hibachi was a bit disappointing, but who goes to mexico for japanese food? no worries there. the only complaint we legitimately had was the seaweed on the beach. not the resort's fault at all, but it's so bad that the beach and ocean are infested. couldn't swim at all. and our morning walks on the beach were curtailed because of the smell and amount of seaweed. as soon as mother nature let's this phase pass, we would go back to secrets silversands in a heartbeat!
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62 questions, 327 answers.
Can you swim at the beach? Is it rocky?12 answers
8 years, 100 months ago
Sam I am
Yes, you can, although they warn you not to because the waves are rough and big. They can be, but if you're from the beach, they aren't bad at all.
JessN
No, you cannot swim by the beach (unless you have aqua socks). It is far too rocky and has too much coral - very few spots are just sand.
TheHoneymooners
No... this is not a swimming beach......Rocks everywhere and the water really isn't the pretty water we were looking for........
slick1532
The water is shallow. Not good for swimming.
NeedaVaction
You can but the water is dirty and very rocky. I woudn't recommend do so at the resort we stayed at. Texas beaches are better. We did visit resorts closer to Cancun where the beaches were beautiful and perfect.
red10
You can swim at the beach, but I didn't see a lot of people doing that and the beach is rocky.
DonO
The water is very shallow to approximately 100 yards out. It's not rocky, but there's a good deal of seaweed on the floor there. The water is nice and clear too.
Dinks6
really can't swim on the beach, very rocky and painful to step on the coral and lotsa seaweed too.
Nasri
no...you cannot swim at this beach. you must take a walk to the South for about 1/2 a mile past a dog that might bite your head off unless you are willing to sink you body into the disgusting water in front of the house that has this dog...avoid this resort..see my review.
more00sunplease
Rocky, but you can swim if you take your time getting in.
JeffB32
You can definitely swim at the beach, you just need to go out beyond the first 15 feet, because there is some seaweed by the coast and some rocks. But, you can go out for a long way before you reach neck deep.
SilentButDeadly
We didn't go to the beach, really. I don't think it's really a beach for swimming. The pools were great, though. The beach was actually the only common complaint I overheard. (I really didn't hear any other complaints)
MattInRaleigh
What is a swim-out room?11 answers
Literary, step out onto the patio and step off into pool?
8 years, 100 months ago
Mike
Most of these swim-out rooms have a bit of lawn in-between the patio and the actual pool, so you can pull out your chairs and get some sun on the lawn in front of your room...see attached picture
NHMATraveler
I have seen other resorts' swim outs to be the pool water coming up into your staircase out of the patio so you can simply step into the water from your patio. But here at Secrets Siilversands, the swim out rooms are like this - room, patio, then a foot of lawn, then the edge of the pool.
AvidVacationers
there is a small grassy area between the patio and the pool, maybe 5'...but the pools are very close for the bottom floor, swim out rooms
sunnymo
HI MIKE, A SWIM OUR ROOM IS A ROOM WITH A POOL DIRECTLY IN FRONT OF THE SLIDING GLASS DOOR TO YOUR ROOM.T HEY ARE VERY CONVENIENT. STEP ONTO THE PATIO AND THEN RIGHT IN THE POOL. ENJOY....
nursemade
Yes, if you have a room on the first floor. All first floor rooms have a patio that is in front of the pool. Downside, there is no privacy for a first floor patio. All rooms above the ground floor have porches that are private.
tttt
Maybe 2 feet of grass between your patio and the pool
Micah741
It is a ground floor room, you walk out and within a few feet there is a pool. Not very private....
Catherinek25
No, the "swim out" rooms are a total waste of money. There is a lot of grass to walk on before you get to the pool from the room, and to be honest, advertising it as a swim out is just a lie.It's not like the Sandals resorts, those really are made to where you can walk out of your room into the pool. Also, if you stay in building 6, you can see the ocean from the room. Try one of those. Also, if you are interested in scuba/snorkleing, the beach here is the worst I have ever seen. Our main reason for going was to enjoy swimming in the ocean, and we were not able to do that at all becasue of all the rocks.
vjobe413
Yep... you walk out and within 20 seconds... BOOM... you're in a pool.
SukiMySuki
There might be 5-15 ft. of grass in between depending on where your room is.
braveopenseas
A room facing the pool areas. Generally there is a small grassy area in between the room and pool for privacy. Very convenient since most come with beach chairs right in front.
laurenalopez
There is about 6 feet of grass between the patio and the pool.
Caliente
do you need reservations for the restaurants?11 answers
We are planning on going for 4 nights. Just wanted to make sure we would not run into any problems with dining on the resort.
7 years, 90 months ago
melrose
The Secrets Resorts do not require dinner reservations at any of their restaurants.
MeganCC
You do not have to make reservations at any of the restaurants, with the exception of the Hibachi grill at Himitsu Restaurant. They do offer regular dining, though, as well. Just make sure to check out the dress codes as we did see a few couples get turned away for their shorts. (side note: the website said that some restaurants require "formal" attire, but none did while we were there....just "casual elegance"! Just so you aren't too overdressed like we were one night!!)
frostygirl
Dining was incredible. I would call to find out which restaurants are open when you go though. You need reservations for Himachi only if you want to eat Hibachi style otherwise we didn't need any for any restaurants. If you like sushi then you definitely want to go when Himachi is open. The rolls and the sashami was amazing!
The Fench restaurant was also very good along with Rata Touiolle.
We didn't eat at the steak place but heard it was very good. I am very critical when it comes to food and this place did not dissapoint.
zspeed95
You just need a reservation in the Hibachi resturant. All others are first come first serve and normally no wait. We had 85 percent occupation last week while we were there.
MSPHST
The only restaurant you will need to make a reservation for is Himitsu. A reservation is only required if you want to sit at a habachi table. You can just walk in and sit at a regular table without a reservation. Be advised that men must wear collared shirts and pants for dinner.
ispwife
no, they don't take any reservations at the restaurant but the wait usually wasn't long. I found that if i didn't want to wait for one restaurant, i'd go next door and find one that was seating right away. Suggestion, stay indoors for dinner. The restaurants outdoor are better off as lunch options.
JohnD
Oh, you may have already enjoyed your visit!
Then you've found out, only one restaurant needs reservations, the Hibatchi. You've had lots of options each night. Hope you enjoyed!!
jennybuttah
NO! Which is why we picked this resort. If you go and they don't have a table open, they will give you a "buzzer" just like if you went to a nice restaurant in the US. We only had that happen twice. We went to the lobby bar to get a drink and had a table within 10-15mins.
LinnyHoff
You only have to have reservations for the hibatchi.
Supersleeves
No, you do not need reservations. The only thing you have to reserve is habatchi (sp?) the day of in the Japanese restaurant.
ThinkPink
Of all the restaurants you need reservations for only one of them. This is the Japanese restaurant, and you only need reservations if you want to sit at the Benny Hana style table where they do the knife flipping and special food presentation. You have to book this table the same day you want to do it, and it's first come first serve. So if you want to eat at it at a reasonable time make sure to be at concierge the morning of at 7 a.m. right when they open up.
cmccleary44
Anyone know spa prices?9 answers
Just looking to get a general idea. If you got any service, it would be great to hear how much you paid and for what. Thanks.
7 years, 89 months ago
NYC
Upon reviewing the resort's website for their spa, https://www.secretsresorts.com/silversands/spa.asp, it does not appear that they list the pricing for the services offered.
MariaCC
Spa is very expensive as most of them at resorts are. This spa does have free amenities for all guests though. There is a calming pool and a hot therapy pool along with a cold therapy pool.. all free for all guests.
zspeed95
Spa prices are kind of high. $300 for a couples, $140 for a single person.
MSPHST
Spa massages are not worth the money....however spa atmosphere is very nice.
birthdaygirl
My husband and I got a couples massage. My therapist was a little to rough for my liking, but other than that it was nice. I also got a green coffee wrap. I would not recommend this particular service. I didn't see any results for the money. We had $200 in spa credits, and still spent about $300 for these two visits. I also jumped at the chance to recieve two different 5 minute complimentary massages out by the pool.
ispwife
There are different specials each day in the spa (e.g., facials, massage, etc). One day the special was 40% off any 55 minute deep tissue or swedish massage. They start at $149. Or they give you resort coupons for $40 off any spa service. It still adds up.
ThinkPink
The spa prices at the resort were very expensive! I recommend going to the Jungle Spa in Puerto Morelos instead. The money benefits the Mayan women, and the prices were much more affordable. It also is a unique way to learn more about their culture. My husband and I had an hour long massage (only $40 U.S. a piece), and we thoroughly enjoyed the experience! The concierge can help you arrange the services. It does require a $25 cab ride, but then you can also shop in Puerto Morelos too and make a day of it. We then walked the beach all the way back to the resort and enjoyed the lovely day (took about 1 hr. 15 minutes to walk back).
LovingTheTropics
It was $119/person for 55min june 2013
jtripper
Spa was small but beatiful - There is a private pool that is available all day for your use with any service purchase - I got the fish pedicure and paid $60 - My feet were so smooth after! It wasn't my greatest pedicure but it was worth the experience - I talked with others who were thrilled with their massages - ranged from 100-220
traceface
Expensive... Around $170 for 80 min massage but they were running a promo for $119 for 80 min deep tissue.
Sonny33
Did anyone go on the excursions? Were the costs reasonable? Favorites?7 answers
7 years, 86 months ago
JBtravel
The excursions are a great way to spend the day and take a little break from the beach. The cost of the excursions offered on our website are typically 10% cheaper than what's offered at the resort. If you like history, the Chichen Itza Mayan ruin excursion is fascinating. I loved Xel Ha (pronounced Shell Ha) for a full day of swimming, snorkeling and sunning.
ccsusan1
We did the Tulum extreme excursion and highly recommend it! The zip-lining and repelling was really fun. The freshwater cave snorkling and ruins at Tulum were amazing! About $220 for two people.
ispwife
We took an excursion to Chichin Itza (one of the seven wonders of the world), the Mayan city with the largest existing Mayan pyramid. If you like historical stuff, this is the place for you! We booked through Apple while on the resort for this excursion. We were bussed about two hours away and got to tour the ruins with an incredible guide for about two hours. This was followed by an awesome lunch at a resort on the site. After lunch were able to go to a "cenote", a giant fresh water sinkhole, and swim for an hour! We were finally bussed back. This was about $110 a person, but worth every cent.
cmccleary44
Yes, we did Chichen Itza and Playa del Carmen. The Chichen trip was an incredible value (Tours R Fun via Olympus) and our guide Ave was absolutely incredible. It was a LONG day (12-13 hours) but definitely something you should see once in your life.
The Playa shopping trip was nice, but would probably just take a cab next time to avoid having to make 10 stops at other hotels on the way there. We got it for free from Olympus though so can't really complain.
Bowser
We went on the Dolphin discovery excursion where we did the royal swim with the dolphins, It was amazing and very reasonable price wise. However, be aware you are off the resort for 6 to 7 hours but the rep says it is only a 3 hour trip.
Kimmi1215
Golfing - deff reasonable price and included transportation, rental clubs, buckey of balls, and cart - $100
traceface
Xplor was great since we got to zip line, offroad, swim in underground rivers and generally be adventurous. We toured the ruins at Tulum and visited Xelha which we got as a package deal and it was pretty fun. From what we hear the other tourists telling us though, is that Xcaret was just like xelha but better. Definitely recommend the parks to anyone going down there--we had a blast! Worth the $$$
TravelBaby
Is there free WiFi in the lobby?10 answers
6 years, 82 months ago
Laurie
NO-which was a bummer. You have to be in one of the "preferred rooms/areas" to have access to internet or wifi.
LinnyHoff
Internet access is available at an additional charge. If you are booked in the Preferred Club, internet access is complimentary in your suite as well as in the Preferred Club lounge.
KateHCC
There is no free wi-fi at this resort. You can pay to have wi-fi or they allow you 15 minutes of internet on one of their computers each day.
Supersleeves
Yes, 15 minutes per day in the computer room next to the concierge desk. You need to ask for a different 15 minute code per day.
ThinkPink
There is not free wifi on the premise. You have to pay per day ($7), or you can use a lobby computer for free for 15 minutes a day. Just talk to concierge and they will give you a pass.
cmccleary44
yes you can get it your room for $15 per day or if you get the preferd room its included
14214
Everywhere
jtripper
There is free WiFi through the entire resort
traceface
Free WiFi in entire resort but goes in and out
Sonny33
Yes...there is a separate SSID for the lobby as opposed to rooms. Connectivity all around was so-so.
RyanR
If we get to the hotel before check in time can we use the amenities?10 answers
6 years, 82 months ago
Cammie
Yes
Garem
If you arrive before check in and your room is not ready, the hotel will allow you to use the amenities until your room becomes available.
KateHCC
Yes, you can. They encourage you to actually.
MrsWitherspoon
Yes, we were able to.
Bowser
Yes, although we arrived 2 hours before check in, and our room was already prepared and ready to go. But if not, you can check in, and have lunch or hang by the pools until your room is ready.
Kimmi1215
Yes you can. They will hold your luggage and they have a room in the upper lobby to change from travel to beach clothes
JDTN
Yes, you can. They will secure any baggage or belongings and let you know that you can dine/drink/swim and then check back at the front desk around 3pm. I suggest you start checking with a smile around 1:30....
jetsgolfer
Yup they have a hospitality suite to get changed so you can hit the pools/beach right away. They check ur luggage and bring it to your room when its ready.
jtripper
Yes - I arrived early and was able to check in then!
traceface
They actually let us check in early... So I would say yes
Sonny33
What exactly does the "preferred" option get you?5 answers
6 years, 80 months ago
Denver
Preferred Club benefits include:
•Private Preferred Lounge
•Preferred Status and Amenities
•Concierge service
•Daily continental breakfast service in the lounge
•Afternoon hot and cold hors d'oeuvres
•Exquisite desserts & fine liquors in the lounge
•Complimentary newspaper in room every day (English or Spanish)
•Free internet access in suite
•Free computer access in Preferred Lounge
•Upgraded mini bar service
•Upgraded bath amenities
•iPod docking stations
KellyCC
Your own Privet bar own concierge free internet in your room and the privet bar opens at 7 am. All the other places are still closed. Also you can have beeakfast their.
14214
You get an ocean view room, free snacks and little bottles of booze. They also have their own club where the bar is open 7am to 3pm everyday with a continental breakfast and variuos types of food all day. Private check in and out and more personalized service.
drdano7
Not quite sure but I don't think its needed
traceface
It's all about personal preference, but given the service oriented nature of this resort, personally, I did not see the value. The preferred lounge always seemed dead when we walked by with the fun being more in the common areas.
Better to use that extra money to upgrade the room itself.
AICrazy
There is a sunny area to the right walking out to the beach that is for preferred guests only. And a private lounge. Though it didn't seem worth it
Adorahbaby
Does this resort have a club or a sports bar with pool tables?6 answers
6 years, 79 months ago
New Hampshire
This resort does have Billiards. This resort does not have a Disco but a couple of the bars are open until 1am.
KellyCC
They are pool tables near the outside bar. There is also a separate room with large TVs where you can watch sports games, but the bar times vary. The pool tables are located away from the sports bar with TVs.
LovingTheTropics
Yes to both
Starbucksbarista
They have a sports bar, did not noticed a pool table in it. There is a place where there is one pool table and one ping pong table
jtripper
Small club
Small sports aera that had pool table and ping pong
traceface
There is a sports bar (1 big projector screen; 2 small screens), but it doesn't have a pool table. There is a pool table, however, out in the entertainment area.
RyanR
How much does the complimentary round of golf cost in the end?2 answers
I noticed that through April 30th each guest is offered a free round of golf per day. But there are fee's. How much are these fee's?
6 years, 79 months ago
Kyle
Pricing from December 1, 2012 to April 30, 2013:
•Premium Tee Time Supplement: $35 per person
•Cart fee: $50 per person in a shared cart
•Junior (under 18 years old): $40 per junior riding with an adult
•Rider fee: $35 (includes access to the club areas)
•Re-round fee: $50 per re-round (9 or 18 holes)
Please use the following link for any updated information from the resort as pricing is alway subject to change with or with out notice.
https://www.secretsresorts.com/terms/2011/grand-coral-terms.html
KellyCC
For the Complimentary Golf, terms and conditions do apply. ----
From January 1, 2013 until April 30, 2013, guests age 18 or older will be offered one complimentary round of golf per person, per day at Grand Coral Riviera Maya golf course. There are additional fees that guests are responsible for at the golf course. Pricing is according to the season as follows (subject to change without notice) December 1, 2012 - April 30, 2013:
Mandatory Cart Fee: $50 per person in a shared cart,
Junior (under 18 years old): $40 per junior riding with an adult,
Non-Golfing Riders Fee: $35 per person (includes access to the club areas),
Re-Round Fee: $50 Per re-round (9 or 18 holes),
Premium Tee Time Fee: $35 per person,
Premium Tee Time: 6:00 am to 1:00 pm -----
VALID FOR SECRETS SILVERSANDS, SECRETS CAPRI & ZOETRY PARAISO DE LA BONITA ONLY: From May 1, 2013 until April 30, 2014, guests age 18 or older will be offered one complimentary round of golf per person, per day at Grand Coral Riviera Maya golf course. There are additional fees that guests are responsible for at the golf course. Pricing is according to the season as follows (subject to change without notice) May 1, 2013 - November 30, 2013:
Mandatory Cart Fee: $40 per person in a shared cart,
Junior (under 18 years old): $40 per junior riding with an adult,
Non-Golfing Riders Fee: $35 (includes access to the club areas),
Re-Round Fee: $40 per re-round (9 or 18 holes),
Premium Tee Time Fee : $35 per person,
Premium Tee Time : 6:00 am to 2:00 pm ----
December 1, 2013 - April 30, 2014:
Mandatory Cart Fee: $50 per person in a shared cart,
Junior (under 18 years old): $40 per junior riding with an adult,
Non-Golfing Riders Fee: $35 (includes access to the club areas),
Re-Round Fee: $50 per re-round (9 or 18 holes),
Premium Tee Time Fee : $35 per person,
Premium Tee Time : 6:00 am to 1:00 pm
MariaCC
I didn't play at this resort, but spoke to a gentleman that was playing four times last week and had played when he visited the year prior. He said that you might as well figure $100 for your "complimentary" round. He still felt it worth the money as he returned in consecutive years...
jetsgolfer
$100 per person which includes round, transportation, rental clubs, cart, and a bucket of balls.
It was about 20min ride from hotel.
Great course - bad clubhouse
traceface
what is the food like?7 answers
6 years, 79 months ago
PA
The food is awesome!
KellyCC
the restaurants were all amazing. there is a french, mexican, seafood, italian, asian restaurant, as well as a grille by the pool. they accommodate vegetarians and non seafood eaters. the food was great!
mrod
The food was great, they have an outside grill with burgers and chicken. They also have a buffet for breakfst and lunch and two outdoor restaurants. There are five indoor restaurants serving, chinese, mexican, french, italian and mediteranean.
drdano7
Its good, not great, the French restaurant was the best. Breakfast buffet was good. Most the of time the seem be missing something, everything was edible, just wasnt fanastic. Dessert was below average. The barefoot grill had good hamburger and hot dogs for lunch. The food at the Mexican Fiesta was great don't miss it.
jtripper
Enjoyed all the restaruants except the Italian - worst meal ever!!
The Asain was the greatest by far - also enjoyed the Mexican
Breakfast is average and lunch varies - everyday lunch is different - sometimes great and sometimes disappointing - but there's always a constant room service menu!
traceface
Food is amazing, you will have so many options: French, Italian, Mediterranean, Asian, Mexican, sea food etc and the service is impeccable.
Blanx03
Excellente!
Sonny33
How much does it cost to rent golf clubs at the nearby golf course?3 answers
6 years, 78 months ago
Kyle
It is best to contact the golf course directly. Although Secrets works to offer our clients discounted golfing rates, we do not have the club rental rates.
LaurenCC
you get free "green fees" but you must rent a cart: $75 per person, and club rental is $40. That's the peak morning rates, I think it's cheaper after 2pm
BrianW
It cost me $100 for a round, transportation to and from hotel, rental clubs, cart, and bucket of balls. Great course.
traceface
do you have umbrella or tiki huts on beach for shade?9 answers
do you have umbellas or tiki huts on beach for shade?
6 years, 76 months ago
sc
Yes, this resort provides both complimentary lounge chairs and palapas for their guests.
LaurenCC
YES - SSS has palapas on the beach for shade. The have arbor like wood structures around the pool.
JeffB32
Yes...there are several tiki huts and we were always able to get one. Very nice!
Vacalovers
They have large permanent umbrellas in the sand
jtripper
yes they do.
Jewelsmdw
Yes and chairs - beach at this resort is very disappointing - pools are wonderful
traceface
They had umbrellas and lots of palm trees for shade.
ncsun
They do.
AICrazy
Yes both but chairs not very comfortable!
Sonny33
Walking distance to town?6 answers
Close to 5th street playa del Carmen
6 years, 75 months ago
Beachbum
The Secrets Silversands is located on the coast of the Yucatan Peninsula, 15 miles south of Cancun and about 20 minutes from the Cancun International Airport.
CaitlinCC
Your not walking anywhere from this resort
jtripper
your not where you can wqalk to anything and not that you would want to. All resorts have high secertity with major gates to go through
Jewelsmdw
No - 15-20min cab ride
traceface
About 15-20 min away
AICrazy
At least 30 min drive to carmen
Sonny33
silversands7 answers
can we go to the other sister resorts during the day ??
6 years, 75 months ago
yo
I don't see any mention of being able to go to the sister resorts on our website or theirs. If you would like to contact the resort directly to see if this is a possibility, please use the following link.
info.sesrc@secretsresorts.com
Thank you!
RobinCC
no dont know that i would try..Mexico is pretty tight on secerity trying to keep tourist safe.
Jewelsmdw
Yes but it will cost you $100 plus transportation
traceface
No that is not included but, everything you need is at this resort so there is really no need!
BeastCRD
No...only after 5PM
Sonny33
Yes
JimandDi
Yes, you can. But you are responsible for your own transportation
KRAtotheZ
what is the average age of couples,10 answers
6 years, 75 months ago
jim
Please contact the hotel directly for the most up-to-date information. You may reach them via email at: info.sesrc@secretsresorts.com
BILLCC
This resort is popular with couples of all ages. Please see the guest testimonial video on the resort's website. For your convenience, you may find it here: https://www.secretsresorts.com/silversands-riviera-cancun/photos-videos
BILLCC
30
MrsJA
I would say around early 30s
jtripper
There was quite a range but I would say most couples were in their late 20's to mid 40's. The evening crowd definately skewed towards to the 20's and 30's.
artsonggirl
Middle age; 35-55
T2lawrence
i would say 25-45
Jewelsmdw
I would say mostly 30-40s - lots of people celebrating anniversarys.
traceface
30's-50's during our stay
ncsun
30-40's
Sonny33
There was a wide range of ages in couples and everyone got along well! I would say the majority were in their mid-to-late twenties up to their fifties.
DallasDiva
How far is Playa del carmen by cab? or any other off the property nightlife spots.10 answers
6 years, 74 months ago
new york
Secrets Silversands is located 15 miles south of Cancun. How close the off property nightlife is a question that would be best answered by the resort themselves. You can reach the directly via email at:
info.sesrc@secretsresorts.com
Thank you.
RobinCC
Not far 20 -30 mins at most
jtripper
You are about 15-20min from Playa del carmen and Canun. Hotel is located in between these two cities.
traceface
15-20min to Playa del carmen or Canun
traceface
Playa Del Carmen is about 30 minutes away from the resort which would cost you around $45.00 one way in a taxi...
BeastCRD
Anywhere from 30-45 minutes depending on where you are going in Playa del Carmen.
meggernorth
Around 30 min
Sonny33
We did not travel to Playa, but we did go to Puerto Morelos. It was about 10 min. by taxi. Cantina Habanero has the coldest beer I've ever had. If youre looking for something larger, with more people, Bar Unico is the place to be. A thing to note: we asked how much the taxi to town would be and were told $15 each way. 24hrs later, when we actually wanted to take the trip, we were told $25.
safetydance
40-50
sandstorm
We looked into this and were told $90 usd round trip. We did not make it, but we drove by it on the way back from our excursion and it was not a long drive at all.
DianeF
Free calling to US and Canada. Is this true?7 answers
5 years, 72 months ago
box of Rox
To our knowledge, no, the resort does not offer free calls to the US and Canada. However, Secrets Silversands offers Wi-Fi in all guestrooms and some public areas. It also offers a free mobile app for smartphones that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges.
CoryCC
Yes. They have an app that is supposed to allow free calling. Another perk is the free wifi that allowed us to use FaceTime to call our families back home!
AICrazy
We were told by concierge that calls to US land lines are free from our room phone. I just returned so I haven't received my bill yet but they emphasized that it was free.
diva82
Yes!
Sonny33
yes. we made several calls to the US while there with no charges
safetydance
yes
sandstorm
Yes and no. The calls to the US were free but our family could not hear us so no.
DenverCityGirl
how is the workout facility? Is equipment plentiful and up to date?6 answers
5 years, 71 months ago
Peter
The workout room and equipment was actually better than I expected. Free weights and cardio with plenty of room. The treadmills and bikes were in working order. I think they were the Lifefitness brand.
diva82
The fitness center is up to date
AlixCC
4 ellipticals and treadmills, a few regular exercise and recumbent bikes and steppers. Total body gym, pull up bars, and plenty of weight/resistance machines for major leg and arm muscle groups.
Sonny33
The workout facility is actually pretty decent (I'm an amateur bodybuilder). It had enough equipment to get in a good workout. It included a rack of dumbells; about 15 machines; a couple free weight bars/benches; and a handful of steppers/treadmills. And as you can imagine, it doesn't get very crowded--I was the only one in there for a majority of the time.
RyanR
Great workout facility. Pleanty of equipment
JimandDi
It is okay. The gym is clean, with 3 bikes, 3 ellipticals, 3 treadmills, and various weights.
edcollie
Is there a SCUBA Diving service on the Secret's property or nearby?5 answers
5 years, 70 months ago
Wilmington, NC
They offer scuba certification and classes and there are also scuba excursions available to book both through CheapCaribbean.com as well as the resort for an additional charge.
LizCC
They had lessons and you could go somewhere nearby to scuba
molly101
Yes!
edcollie
Yep they do. They actually teach complete newbies in the main pool! They had courses every day.
promethius
YES! They have it there. You can get the license and certification on the resort.
MessiJessie
Is this resort appropriate for a girlfriends getaway?6 answers
5 years, 69 months ago
travelpals
Yes, it is an adults only all-inclusive resort.
LizCC
Yes
sandstorm
Yes. Though it is set up for couples, the restaurants are setup great for a girls group, and there are lots of informal bars to hang out at. The spa would be great for a girls group. Beach and pools are awesome.
Diane
DianeF
It is mainly couples, but you could definitely use it for a girlfriends' getaway. There were families and friend groups too.
edcollie
Yes! Lots to do with your girlfriends, especially relaxing by one of the many pools or on the beach! The spa is a great day to spend together too!
BlessedandLucky
Yes, we saw a lot of girls/guys/groups of friends there. Lots of fun nightlife kind of things and very fine dining.
promethius
What kind of excursions can you do here? Is swimming with the dolphins an option?4 answers
5 years, 68 months ago
Iowa
Excursions can be viewed/booked during the booking process of your vacation package.
MariaCC
There are day trips available to swim with dolphins.
edcollie
Hmm, I don't think I saw any offerings for dolphins. Just Snorkeling and Kayaking, and visits out to the ruins and the jungle etc.
promethius
I believe they have a few places to swim with Dolphins up and down that area. We did whale shark diving which is may 15 to sept 15 and was amazing and in the open water north of Cancun, though beware of sea sickness if your prone to that. The snorkeling just off of Pueto Morelos is great the reef is really close and abundant we saw a sea turtle and lobsters. Id beware booking though the resort they're definitely charging extra for everything taxis to excursions. Isla Murejes is my personal favorite that Island is so beautiful the water is gorgeous! I believe you can swim with dolphins there too but there may be a closer place in Cancun.
Adorahbaby
WHAT IS THE PRICE WITHOUT AIR FARE?2 answers
5 years, 66 months ago
CHIEF
For more information on pricing, please contact our Beach Experts at 800-915-2322.
SueCC
look on online and pick your opts will give you a price w/o air
debo1
pick opts
debo1
Are the tennis courts available most times without reserving and are they nice?2 answers
5 years, 66 months ago
South Dakota
It is not necessary to reserve tennis courts while staying at this resort.
BethCC
We did not play but I never saw anyone playing either
BobNash
no and no
johnjames
Can you take off and run 2-3 miles on the beach or any trails?4 answers
5 years, 66 months ago
South Dakota
The resort sits on a beautiful stretch of beach on Mexico's Yucatan Peninsula. While you may certainly go your own path and run along the beachside, it gets narrow at times and can cut off shortly after going beyond the resort border. We suggest whenever going out to bring a friend along so you are not alone! While Silversands's beach isn't as large as Secrets's other properties, it is exceptional in its quality.
If you have any further questions or concerns, please call us at 1.800.915.2322.
SamCC
you can run toward Cancun on the beach but not the other way as there is no beach that way
there are no trailes
BobNash
You might be able to.... but this isn't the best place for that. The resort is nice, but the surrounding area isn't very pretty; and there aren't trails to my knowledge. From my experience, it's more like they created a relaxing central area for you to sit in a pool all day, drink, and eat. Other than that, the activity-side is lacking grossly.
Chris1543
No, the beach is very short and small. Less than a mile. There aren't any trails that I know of but I did see people runing around the resort in the early AM.
AliciaC
Is a 14 year old too young? The cost is the same as an adult.5 answers
5 years, 65 months ago
Maggie
This resort is adults only and they do not allow anyone under the age of 18 to stay at the property.
CaitlinCC
This resort is more of a 30-60 age group. We did not see any children at the resort.
TravelGal123
This is adults only. No one under 18 should be there.
MessiJessie
I didn't see anyone under the age of 25.
Chris1543
I would think so.
TurkishTraveler
Do you have to pay extra for lobster or any other food choices?5 answers
5 years, 64 months ago
Mme. O
There are some dining restrictions to the all-inclusive. For more specific information as to what they are and if there is an extra cost for lobster or other food choices please contact the resort directly, their email address is: For information on shuttles and transportation into Playa del Carmen from the resort please contact them directly as they will have the most up to date information. Their email address is: info.sesrc@secretsresorts.com. Thank you!
LizCC
If we wanted higher quality wine, there was a charge per bottle.
MRAwiz
Yes on lobster only, is what we noticed; and add'l cost if you want to private dining experience on the beach ($200). Other than that, just the good wine cost additional money. House wine is free.
Chris1543
no lobster unless you eat off site and you pay
debo1
do not know
jim10bo
There are no extra charges for any foods, however they did not serve any lobster. I had a filet mignon with 1 meal. Maybe I missed out as the outdoor Oceana cafe changed their menu daily. Overall the food was pretty good.
Dickie22
Is there a free shuttle into Playa del Carmen from the resort?5 answers
5 years, 64 months ago
Mme. O
For information on shuttles and transportation into Playa del Carmen from the resort please contact them directly as they will have the most up to date information. Their email address is: info.sesrc@secretsresorts.com. Thank you!
LizCC
No. Book the group shuttle. taxis are EXPENSIVE
TravelGal123
No. It is $25 p/p for the shopping tour to Playa Del Carmen. I think it is a 4-6 hour trip. You can also get your own taxi. It will run $90 for the entire trip for a taxi.
MessiJessie
no
johnjames
No...taxi rides are not too expensive thought
travelmexicoquiteabit
Is there a military discount for this resort?1 answer
5 years, 62 months ago
long
At this time, this resort does not offer a military discount when booking.
BethCC
Any areas where I can go rent a jet ski.3 answers
5 years, 62 months ago
Russ
The resort allows you to partake in motorized water-sports for an additional cost. For further details, please call us at 1.800.915.2322.
SamCC
I did not see any excursions for jet ski's. However, there were excursions where you got your own JET BOAT to use!
MessiJessie
yes amstar
johnjames
How do I add airport transporation to my already purchased trip package?2 answers
5 years, 62 months ago
ATL
Simply call one of our Reservations Services agents and we will be happy to add that service for you! You can reach us at 1.800.915.2322 and our offices are open from 5:00 AM to 3:00 AM EST daily for your convenience.
SamCC
When we booked through CheapCarribean, and it was already included. Check with customer service.
MrsSpaulding
Is there a blow dryer in the rooms or do I need to bring one8 answers
5 years, 61 months ago
Darlene
Hair Dryers are included in all room types we offer at this resort.
If you have any further questions, please call us at 1.800.915.2322.
SamCC
yes there is everything you need. They even supply the beach towels
love2213
They have hair dryers, but I would bring my own if I went again, which I will. The first went dead on me and the second did not get hot enough to dry my hair. In the grand scheme of things, that is about the only complaint I actually had!
MessiJessie
One is provided in the rooms!
MrsSpaulding
There wasn't one in our room. I used my own.
AliciaC
Yes, we had a blow dryer in our room
Deltablade
There was a blow dryer in my room when I was there in February 2017.
Yummers27
They have a standard blowdryer in the rooms but if you need one with a nozzle that controls the direction of air bring your own!
lisabella
Do we need to purchase airport transportation to Secrets Silversands or is it included with the booking?5 answers
Is airport transportation included with the Secrets Silversands all-inclusive package?
5 years, 61 months ago
NJ
Airport transportation is not included in the all-inclusive package however it is available when booking with cheapcaribbean.com for an additional fee. For more information please contact our beach experts at 1-800-915-2322. Thank you!
LizCC
If you booked through Cheap Caribbean, it should be included. That was a big reason why we booked with Cheap Caribbean. Other sites like Apple made up pay separately for them. If you are asking is Secrets Silversands itself has included transfers, the answer is no.
MessiJessie
I would purchase the AMSTAR transportation. I did not see any type of Secrets Silversands transportation vehicles.
Court712
Ours was included in our all inclusive trip. It's best to call and book with a representative over the phone.
MrsSpaulding
no not incl
debo1
Do the rooms have a jacuzzi tub as well as a shower?5 answers
5 years, 61 months ago
eriberry
Both and they are so awesome!
Mcgurk
Some of these rooms include a jacuzzi. For further details, please call one of our Beach Experts at 1.800.915.2322.
SamCC
YES. Huge walk in shower AND Large Jetted Tub!
MessiJessie
Ours did, and we stayed in a junior swim out room.
MrsSpaulding
yes
MDTerp
is any of the pools heated in febuary4 answers
is any of the pools heated in febuary
4 years, 57 months ago
usa
We aren't aware of any non-jacuzzi pools being heated, however, the weather remains warm to hot throughout the US winter season.
CCGreg
We were told yes, but the water was a little chilly on the overcast days.
MrsSpaulding
We just returned from Silversands. The big main pool is heated and was quite comfortable to wander around in. Some of the other pools were a little cooler, but still usable.
LMGPRG
Yes, the main pool was heated when I was there February 2-6, 2017.
Yummers27
Which building has the most sun? We got a swim out suite in July.4 answers
4 years, 55 months ago
Kprezy
For a hands-on expertise regarding all the ins and outs of each resort, we recommend contacting one of our Beach Experts at 1.800.915.2322. Our agents have visited the properties we have available and can answer all of your questions from their first-hand experiences with each resort.
SamCC
The sun is very strong everywhere on the resort. The rooms by the main pool is the bet, but if you like a quitter pool with less people, you can pick others.
TurkishTraveler
all sides of bldg facing beach and then othesr as day goes on
johnjames
Honestly I think they all had a ton of sun. But for Swim out I recommend the back buildings so you don't have people lounging across the pool facing your room. Building 5000 had sun all day and the swim out were nice n private
Adorahbaby
photo's5 answers
We will be vacationing in April 25th-May 2nd we have lots of family together was wondering if you have a on staff photographer to take good family photo;s.
4 years, 55 months ago
usa
Majority of resorts do have on site photographer's. For more information please contact the resort directly.
CaitlinCC
There is a photography department at the facility. They took our weeding pictures and did a fantastic job at a very great price. I strongly recommend them.
mroberts5568
They do have staff photographers. They told me packages start I believe at least around $200-300.
Chris1543
yes they do not cheap
debo1
yes they do
steph100
tours3 answers
Does the resort offer any tours? If so what and how much are they?
4 years, 54 months ago
jax
Yes, we offer several different types excursions. For more information and pricing, please contact our office at 800-915-2322.
KristenCC
There are multiple tours offered through other companies at the resort. They all vary in price, depending on where you are going and what you are wanting to do. The staff at the resort was very helpful in planning our half day trip to Playa del Carmen and we had a great time. The resort also has a free bike tour. I did not go on it, but our room was right by the bikes. It was about 3 hours long.
akumo
They offer many tours, but they are expensive. Most are over $150. The best thing to do is go on a timeshare seminar they give you $150 coupon that you can use on anything. We got that and used it on a trip to the Mayan ruins,we did the Chechenitza package $79 per person including lunch and a 30 minutes swim in one of their many beautiful sink holes.
sailaway
Cenotes3 answers
Is there a tour going to Cenotes from the resort?
4 years, 54 months ago
jax
Yes, we offer several different types excursions. For more information and pricing, please contact our office at 800-915-2322.
KristenCC
check with Amstar tours
johnjames
There definitely is though we did not do that one I heard there are multiple places for the cenotes
Adorahbaby
Would you recommend purchasing the add-on for transportation to/from the airport?5 answers
4 years, 53 months ago
Washington, DC
For convenience, we always recommend taking care of transportation in advance. Our partners are fully licensed, bonded and insured, as well as very knowledgeable about the destinations.
SalCC
No, it is included, unless you want a private ride.
Indianbeachlovers
yes amstar
johnjames
Absolutely
TammT
Yes, it made it very easy!
AlisonFord
Can you go topless by the pools and beach at secrets silver sands?5 answers
4 years, 53 months ago
Twoyonnie
Based on the type of clientele and environment at this property, it is not recommended and more than likely wouldn't be allowed.
CCGreg
no, there is a nude beach down from the resort.
Indianbeachlovers
might theres no kids but theres nude beach down the way
johnjames
No.
ak47
Beach, yes. Pools, no.
Knudsen
Do men have to wear slacks at dinner in all the restaurants5 answers
4 years, 53 months ago
Cher
It is requested that all men wear long pants in the a la carte restaurants as a matter of formality.
CCGreg
Yes, plan to pack some long pants (can be jeans) and collared shirts.
Indianbeachlovers
some yes most unless you go to buffet
debo1
Men don't have to wear slacks, but they do have to wear long pants at most of them for dinner. The outdoor restaurants do not require long pants in the evening. Collared shirts are required as well when long pants are required.
Wildcats4Life
Hello Cher,
There are a couple of options where pants are not needed, but limited to outdoor, all the indoor restaurants do required pants.
Thanks.
JRRJr
Is there a shuttle from airport to hotel?5 answers
4 years, 52 months ago
USA - KS
Yes---easy to get shuttle. About a 10 minute drive from airport
Lime
Yes there is! You can add to your package during or after you have made your reservation. For further details, please call us at 1.800.915.2322.
SamCC
I would set up your own transfer to the hotel or through the company you book your trip with
PhiGam1848
Had to Pay for shuttle.
Jannylu
there are many options for transportation. You can catch a cab at the airport or you can set it up in advance through cheap caribean or other inline vendors. We used FerAltar. It was much cheaper, and it was a flat rate, you didnt have to pay per person.
KatiehWest
Yes, there is a shuttle both to and from the hotel.
Sissy47
How do I plan a beach wedding3 answers
How do I go about planing a beach wedding
4 years, 52 months ago
Massachusets
You'll want to reach out to the resort directly. Usually resorts will have a wedding coordinator or similar department which can handle those needs.
CCGreg
They have a planner on site.
RCNFAMILY
thru agent or set up thur resort
debo1
How does it compare to Valentin Imperial Maya?4 answers
I have stayed at the Valentin 4 times and am looking for something a little different this time. How does it compare to the Valetin in both food and room quality?
4 years, 51 months ago
Phoenix, AZ
Food and room quality are very subjective topics, but based on our customer reviews, the food seems to be rated about the same at either resort. Some guests seem to find the restaurants at Secrets Silversands have a slightly nicer ambiance to them. Room quality is also rated about the same at either property, but seems to slightly favor Secrets Silversands.
BILLCC
Valentin Imperial Maya is excellent we stayed there also. We like the Silversands! Both are top hotels! Adults Only The food service to us is better at the Silversands I also like the choice of pools at the Silversands. Closer to airport Silversands is about 15 min from Airport. Service is above average at Silversands, Free wifi
We had swimout suites at both Hotels and they are very nice at both hotels very clean and well maintained . Beach nicer at Silversands
bmcel
Valentin destroys silversands in terms of food and beach.
onebadapple
I think you will be very disappointed
steph100
What beers do they serve?5 answers
4 years, 50 months ago
Susan
Mainly corona. No Budweiser or miller.
RCNFAMILY
Corona extra and Negra Modelo
DrJimmyD
Alcohol brands can change depending on availability and vendor costs. For full information, please call us at 1.800.915.2322.
SamCC
Corona, Budweiser n light, don't drink beer but that's what my family members were drinking
TammT
Only draft beer they provide is Corona and Corona Light. I saw many other US domestic can beers
MikeBrady6
are there elevators at this resort5 answers
4 years, 49 months ago
Joe
Yes.
BILLCC
Yes, they have elevators. We rarely used them. The resort is large with steps and ramps. Saw people with walkers and few with wheelchairs.
Educators411
Yes. All the areas had elevators.
Chris1543
Yes. They are smaller than average elevators and you may need to ask where it may be located by your room, but there are two located in the lobby area.
MrsSmith2884
Yes. Working elevators in all buildings plus the resort is small enough and well layed out for people who cannot walk long distances
LouisL
is this resort kid friendly5 answers
4 years, 49 months ago
ajida
No, this is an adults only resort.
CaitlinCC
No. This is an adults only resort.
akumo
Adults only resort
travelmexicoquiteabit
No, this is a 21+ resort because it serves alcohol openly.
SunnyDayAwaits
No, this resort is 18 and over only.
Yummers27
IS this price for 1 or 2 people?2 answers
3 years, 48 months ago
Los angeles
Pricing is set as double occupancy, you may select one adult in one room to see the single occupancy price. If you have any questions or need help booking, please speak to one of our Beachologists at 1-800-915-2322.
TimCC
Per person
TherealBill
is there nude sunbathing allowed or a nude beach to go to close by5 answers
is there nude sunbathing allowed or a nude beach to go to close by
3 years, 43 months ago
jim
There is no nude sunbathing allowed and there is no nude beach close by.
SalCC
Topless is allowed on the beach, but if you walk two resorts over it is fully nude
Jkuhn
no and nude beach not far
debo1
Yes sort of, the beach allows topless sunbathing, but not the pools.
BillyBobSunbather
Hello Jim,
topless on the beach but not nude, if you walk towards Cancun for about a mile there is the beach for Desires resort, full nude, not sure if they will allow you there if you are not a resort guest.
Enjoy your VKK.
JRRJr
are there smoking suites, any casinos5 answers
3 years, 43 months ago
usa
We can certainly send a request to the resort, please be advised requests are not guaranteed and they are based on availability at time of check in.
TimCC
Plenty of smoking areas, no smoking suites I'm aware of, no casinos
Senora
no and no not on resort
johnjames
They have gambling activities everyday at regular times, Blackjack at 5 I believe.
Adorahbaby
all rooms are smoke free, however many people were smoking around the resort grounds. There are no casinos on this resort.
KatiehWest
What scotch do you offer for regular and preferred?2 answers
3 years, 40 months ago
Ray
Please check with the resort directly for the most up to date information regarding drink selection. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Preferred club had Red Label, Black Label, and a blended scotch called Inverhouse. The main bar also sometimes had Black label but always had red label as well as a local scotch called Passport which my husband ended up drinking all week long. We didn’t feel like the preferred club offered better liquor and the lounge left much to be desired, but we loved our room.
BeachyLady
Beer5 answers
What type of beers do you have?
3 years, 40 months ago
Beersnob
Call one of our U.S. based Beach Experts.
(800) 915-2322
7 Days a Week - 5am to 3am EST
bthornton
coors bud corona xxx etc
johnjames
all reg and some imports
debo1
Pacifico, Modelo especial and Modelo Neg, Corona, and Bud light.
KatiehWest
Modelo, Corona, Budweiser, bud light. They have a much bigger selection of hard alcohol
PalmTreeHaven454
What is the single Supplement?3 answers
3 years, 37 months ago
Houston
If traveling alone to this resort, they do charge differently for a single occupant as opposed to per person for double occupancy. Pricing varies based upon dates of travel, how many nights, pricing at the time of booking, etc. For more information on pricing, please call in to 800-915-2322 to discuss with our next available agent.
JeannieCC
I observed plenty of single gals 30 to mid fortys
BSW52
The listed price is usually based on 2 people staying in one room. If you are single the the price is usually more than the price listed per person because they are collecting the full amount for 2 people
steph100
Does this Include a Shuttle from Airport?5 answers
Does the price include a shuttle from the airport to the hotel?
If not, how much is that?
3 years, 37 months ago
Jaclyn
No, that will cost you about $45 per person
Kingfish69
no about 30.00 or about ,,,,,, Amstar me and wife around trip
johnjames
no I used Amstar
debo1
No, this does not include a shuttle. However, we do offer this for purchase with your package. As for pricing, this is dependent upon number of people, type of transfers, etc. For more information, please call in to 800-915-2322.
JeannieCC
Hello Jaclyn,
We just returned from Mexico last week, we utilize Cancun Transfer for 40 dollars each way, nice private SUV ride and friendly driver, this was our second time with them.
JRRJr
how close are any villages / towns for shopping / walking around?5 answers
3 years, 37 months ago
Nuñi
The closest area would be Puerto Morelos. Secrets Silversands is a bit further away from places like this for a uniquely quiet beach vacation.
JeannieCC
not walking dist.
johnjames
When we visited they suggest the best shopping between 30-45 mins away. There is not much located in walking distance to the resort.
Beachlover93
Most people take a taxi to Playa del Carmen for shopping/walking
KRAtotheZ
The closest town in Puerto Morelos. It is a short 10 min drive. The resort will help you with transportation. I believe a cab (round trip) is around $50. The round trip part is nice bc the same driver that takes you to town will wait for you and take you back when you are ready. It is a small village you can walk around and see everything in about an hour. Its a big fishing village so they offer excursions there as well. The resort also offers a biking tour which actually takes you into Puerto Morelos. I believe it leaves the resort between 9 and 10 in the morning.
KatiehWest
Can I stay 2 extra nights and if so how much more would it cost?1 answer
Can I stay an extra 2 nights with this deal and if so how much more would it cost?
3 years, 37 months ago
Nina
As long as the resort has the availability, absolutely! However, pricing varies depending on dates of travel, room category, etc. Please call in to 800-915-2322 and select the prompt for existing reservations to speak to our next available agent.
JeannieCC
Excurtions?5 answers
Should you pay ahead for excursions or once you get to the resort? Can I add them on after I purchase my room and tickets?
2 years, 35 months ago
Jesse
In most cases it's cheaper to get before you travel, but you can add them after you purchase the reservation depending on the excursion and availability. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
All the Riviera Maya has a streamlined workflow for this. Mexico's tourism flourishes here so basically every single resort has in-house tourist agencies which help customers book day-tours of any sort with as little as one-day-advance notice. You basically check at their counter, discuss options and interests, pay with your credit card and then they'll pick you up and drop you off at your hotel. This is the case with most if not all resorts in the area, on account of a polished workflow driven by Mexico's intent to promote tourism in the area. We were staying just 4 days at Puerto Morelos (20-30 min from the airport) and were able to book a 1-day certified scuba dive trip to Cosumel when whe got there.
inglenoir
You should wait til you get to the resort. They usually run specials and have more to choose from once you get there as well.
KatiehWest
It would be easier to pay for them ahead of your trip, although you can at the resort.
PalmTreeHaven454
You can book excursions as soon as you arrive. They take cash and card. I recommend snorkeling. It was amazing!
Dianant
I there a safe in the room?5 answers
Also if there is a safe, does it cost extra to gain access it?
2 years, 25 months ago
Brandon
Please check with the resort directly as the resort would have those rates. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
There's a safe in the room. No cost. You put in a 4 digit code and you're all set.
TropicalLover21
Yes there is a safe in the room and it comes with the room, no extra charge
Kenniisha
Yes there is a digital safe in the room that is provided at no additional cost.
TTaylor
yes. Easy to use
MikeBrady6
How old do I have to be to rent a room?3 answers
2 years, 25 months ago
Brandon
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation, so one must be at least 18. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I asked the concierge before in order to bring my sister who just turned into 16years old but they told me adult only resort in Mexico is available for at least 18 year old. By the law, they said 18years old can drink alcohol in the Mexico.
Dorami0123
It’s adults only, so 21 and older
Lilia19
Are the restaurants including in the all inclusive? And does the premium alcohol include cognac?5 answers
1 year, 24 months ago
USA
Yes, the restaurants are included in the all-inclusive, however dining restrictions may apply, please speak with the concierge for details. As for what alcohols are included, this can vary, please contact the resort directly for a list of included alcohols.
JeannieCC
yes and yes
but they shut down the bars at 11:00pm and conac is very limited :( we only drink conac as well :)
TyBond
All five, fine dining, restaurants are right there in the hotel. You must wear long pants and collared shirt for the guys girls can wear open toed shoes and dresses or skirts. Food selections are Mediterranean. Japanese hibachi. Mexican. Italian. And French. And yes all free. Very good. Not sure about the cognac
MikeBrady6
The restaurants are included and they are wonderful with the nicest waitstaff. The Japanese hibachi-style restaurant is the only one that requires you to put if for a same-day reservation. All the others are walk-in.
As for the cognac, I have no idea. Don't really drink it so I wasn't paying attention. I can say, though, that they do not have sake.
Mayvin
All food and beverages are included-restaurants, mini bar, bars, buffet, and room service. Not sure about the cognac.
BeachyLady
Is the ice safe to drink?5 answers
No Montezuma wanted
1 year, 22 months ago
Raymundo
Yes! We had no problems with the water. It's all filtered and the hotel uses the filtered water for the ice.
JuanMooreGroupOklahoma
Yes- They use bottled water for the cocktails.
MC917
Yes. The resort water is purified
McWife
Yes!
tab82781
Many people were sick at this resort and not sure why...we were fine but they did take all ice machines out of the hallways mid trip so you had to order ice from room service. Ridiculous.
JEMM
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Room Information
Secrets Silversands Riviera Cancun features 433 beautifully appointed suites with sophisticated furnishings and lavish amenities. Each suite offers one king or two double beds, Jacuzzi for two, 32" flat screen television, and so much more.
As of June 2018 you can bring your furry friend along!
Uber posh architecture. Sophisticated, ultra modern buildings with sleek lines. It's LA on the beach.
The ahh-some suites with private terraces or balconies - some with killer views of the hypnotic turquoise water. (Will be hard not to stare 24/7).
Epic, romantic moments like dining on the beach under the twinkling stars, the purring waves just inches away.
Sweet Junior swim-out suites - instant gratification for cooling off.
Secrets box for private room service delivery - you don't ever have to see a human if you don't want to.
Foodie Alert: there are featured chefs nearly every night who can whip up some wildly creative cuisine.
Losing all track of time at the spa with Purifying hydrotherapy and Swedish massage.
The Staff who makes you feel like family - everyone knows your name. (Better than "Cheers" - the liquor is top-shelf).
Breakfast in bed with mimosas. Nothing more need be said.
For birthdays, the champagne, cake and everyone at the resort singing "Happy Birthday" to you. Woot!
There's usually a waiter hovering & ready to take your drink order. Serious service goin' on here.
What We'd Change
While the beach is a little on the small side, it's so beautiful you can't help but be thankful for this little slice of heaven.
Why You Should Go
Just 20 minutes away from the airport so you'll be at the resort before you can say "margarita."
Upgrade to Preferred Club, get better rooms, a private pool, and exquisite desserts/fine liquors and more.
Go reef snorkeling at the world's second largest barrier reef. Boom.
You can play tennis, bocce ball or go on a scuba diving tour.
For something a little different, there's Euro-bungee. (You're like a human slingshot. It's a blast).
Get to pool by 9 a.m. to snag the floating chairs and mats in the pool.
You can swim out pretty far into the ocean before you are neck deep. But be careful!
Enjoy a complimentary round of golf at Grand Riviera Maya. Schwing.
It's Rainforest Alliance Certified so it's environmentally-friendly. Big kudos.
Snorkeling or kayaking out to the aahh-mazing coral reefs.
There are Hobie cats and sailing, too. Whatever floats your beach boat.
There's a special hospitality suite for changing into beach gear if you arrive and your room is not ready yet. They know you luv your beach.
Available Amenities
Tour Assistance
Car Rental Available
Beach
Conference Facilities ($)
Currency Exchange
Daily Maid Service
Dive Shop
Fitness/Exercise Room
Gift Shop
Jacuzzi
Kayaks
Scuba Certification ($)
Snorkeling
Swim-Up Bar(s)
Swimming Pool(s)
Tennis Court(s)
Sailing
Fishing
Ping Pong
Game Room
9 Bars/Lounges
Darts
Bocce Ball
Porter/Bellhop
Shopping
Theater
10 Restaurants
Elevators
Yoga
Spa Services ($)
Handicap Room Available
Wedding Services ($)
Dry Cleaning Services ($)
Business Services ($)
Beach Volleyball
Wireless Internet
Watersports Center ($)
Beach Towels
Loungers at Beach and Pool
Beauty Salon ($)
Euro-bungee
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Dive Shop(s)
Golf Course(s)
Medical Facilities
Parasailing
Sailing
Scuba Diving
Snorkeling
Water-Skiing
Windsurfing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Picture this: white boxy, clean architecture that rises before you. Behind you, a purr of waves - pure aqua, crystal clear water that is hugged by pillowy, perfect sand. The temperature is a perfect 72 degrees. Then, as you turn around to take in this view of heaven, you feel a soft breeze. Time to hit the beach? The bar? The spa? Seems every choice is better than the next. What to do? Nothing. It'll all be here tomorrow.
This Beach Bliss was designed with you in mind.
Secrets Silversands Riviera Cancun has everything you have ever wanted in an all-inclusive getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:
Unlimited gourmet a la carte dining - nine gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
24-hour room service - if you wake at 4:13 am and want something, you can get it.
Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
Daily refreshed, complimentary mini-bar. You'll never be parched.
Nightly entertainment at the open-air theater - a live show every night. Get ready!
Pool and beach wait service. (Chilled beverages at your beck and call).
No wristbands. (You're not at a sleepaway camp).
No gratuities, unless you are so moved.
The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
Free Wi-Fi and Free International Calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.
DINING
Might want to flip a coin with all the nosh spots here. All nine are gourmand rock stars - International, Mexican, Pan-Asian, Seafood (two, but not surprising, you're near the ocean), Italian, French. Mediterranean and a fun snack bar. Let's not forget the adorable Coco Cafe for your morning Joe. At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can grub day and night.
World Cafe
Type: International Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-3pm Description: Dedicated to international cuisine with a variety of
specialty items and classics. Dress code: Casual
El Patio
Type: Mexican Hours: Daily, 6pm-11pm Description: Savor Mexican a la carte cuisine in a traditional and
authentic setting. Dress code: Elegant casual. For men, long pants and collar
shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress
shoes.
Himitsu Type: Pan-Asian Hours: Daily, 6pm-11pm Description: Specializing in a fusion of Pan-Asian and Oriental a la
carte specialties with two teppanyaki tables and a sushi bar. Dress code: Elegant casual. For men, long pants and collar
shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress
shoes.
Seaside Grill Type: Seafood Hours: Lunch - daily, noon-5pm; Dinner - daily, 6pm-11pm Description: Located in the pool area with a stunning ocean view,
serving a la carte grill specialties.
Dress code: Casual for lunch. Elegant casual for dinner. Gentlemen are
requested to wear long pants and a collared shirt.
Oceana Type: Seafood Hours: Lunch - daily, noon-5pm; Dinner - daily, 6pm-11pm Description: Serves a la carte seafood specialties in a quiet, romantic
and seaside setting. Dress code: Casual at lunch. Casual elegance for dinner.
Sneakers, tennis shoes or sandals; dress shirts with short sleeves and long
pants required for men. No shorts, sleeveless shirts, t-shirts or flip-flops.
Portofino Type: Italian Hours: Daily, 6pm-11pm Description: Italian a la carte cuisine. Open for dinner only. Dress code: Elegant casual. For men, long pants and collar
shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress
shoes.
Bordeaux Type: French Hours: Daily, 6pm-11pm Description: A la carte restaurant serving traditional French cuisine.
Dress code: Elegant casual. For men, long pants and collar shirts;
dress shoes. For women, blouses, skirts, slacks or dresses; dress shoes.
Ratatouille Type: Mediterranean Hours: Daily, 6pm-11pm Description: A la carte Mediterranean cuisine in an elegant setting. Dress code: Elegant casual. For men, long pants and collar
shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress
shoes.
Coco Cafe Type: Coffee Shop Hours: Daily, 7am-11pm Description: Great coffee shop serving gourmet drinks and pastries. Dress code: Casual
Barefoot Grill
Type: Snack bar Hours: Daily, 11am-5pm Description: A poolside snack bar serving a light lunch and drinks. Dress code: Casual
All hours are subject to change.
BARS/NIGHTLIFE
Drinks on the beach. Life doesn't get much better than this. That's why there are eight rockin' places to imbibe: beachside, music lounge & sports bar, swim-up, lobby, theatre bar, pool bar, and outdoor lounge. Boom.
Rendezvous
Lobby bar. Daily, 10am-11pm.
Manatees
Swim-up bar. Daily, 10am-5pm.
Sugar Reef
Pool bar. Daily, 10am-5pm.
Barracuda
Beach bar. Daily 10am-11pm.
Veranda Bar
Serving cocktails and light refreshments complete with a large open-air sitting area. Daily, 10am-1am.
Showtime
Theater bar, open during the nightly live shows.
Desires
Contemporary music lounge and sports bar open. Daily, 6pm-1am.
Revive
Spa bar. Daily, 9am-8pm.
Bacanal
Wine cellar and pairing room.
Nightlife
The open-air theater features a different live show every night and offers bar
service. Silversands also features Cinema under the stars.
BEACHES AND POOLS
Do you want to relax on a beautiful stretch of beach under a palapa with your favorite drink in hand? Dip into one of the eight pools that total an outrageous 43,000 square feet? (FYI: There's an infinity pool for Preferred members). Or check out to the 16-person outdoor Jacuzzi? Oh, you don't do groups? There's a smaller, more private one by the beach. Yes, anything you choose will be aahh-some.
SPORTS/ACTIVITIES
Water
Kayaks
Snorkeling
Hobie Cats
Pool Volleyball
For an additional charge:
Scuba classes
Motorized water sports
Fishing excursions
Land
Tennis
Euro-Bungee
Billiards
Volleyball
Ping-pong
Yoga
Golf
Secrets Silversands Riviera Cancun guests can enjoy a complimentary round of golf at Grand
Coral Riviera Maya and El Tinto Golf Course at Cancun Country Club.
November 1, 2016 through April 30, 2017 and November 1 - April 30, 2018:
Premium Tee Time Supplement: $30 per person
Cart fee: $55 per person in a shared cart
Junior (under 18 years old): $40 per junior riding with an adult
Rider fee: $35 (includes access to the club areas)
Pricing from May 1 through October 31, 2016 and May 1 - October 31, 2017:
Premium Tee Time Supplement: $30 per person
Cart fee: $45 per person in a shared cart
Junior (under 18 years old): $40 per junior riding with an adult
Rider fee: $35 (includes access to the club areas)
INTERNET
Secrets Silversands offers Wi-Fi in all guestrooms and some public areas. It
also offers a free mobile app that allows guests to stay connected to family
and friends at the resort as well as the United States and Canada, without any cell
phone roaming charges. The app offers access to social media, free app-to-app
calling, resort info, local info and discounts, and even weather.
SPA SERVICES
The Secrets Spa by Pevonia consists 12,000 square feet of pure indulgence for
an additional charge. Services include:
Massages
Couples massage
Body therapy room
Facials
Sauna
Hydrotherapy
WEDDING/HONEYMOON
Secrets Silversands Riviera Cancun offers a variety of wedding and honeymoon packages and
services. Please contact the resort directly for more information.
CHILD CARE
This is an adult-only resort. No child care is available.
SMALL DOGS WELCOME
For a $65 fee at all Secrets Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!
Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!
Additional dog amenities available for a fee.
Additional restrictions apply.
ADDITIONAL INFORMATION
Location
Secrets Silversands Riviera Cancun is located on the coast of the Yucatan
Peninsula, 15 miles south of Cancun and about 20 minutes from the Cancun
International Airport (CUN).
Check In/Check Out
Check-in: 3pm. check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Minimum Stay
A 3-night minimum stay is required for arrivals Mar 2-4, Mar 17-19, 2017 and May 4-7, 2017
A 5-night minimum stay is required for arrivals July 12-13, 2017.
A 6-night minimum stay is required for arrivals Dec 7-8, 2017.
Holy Week Policy
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
Resort Awards
2009-2013 AAA Five Diamond Award
2014 AAA Four Diamond Award
Rainforest Alliance Verified
Complimentary Green Fees Policy
From now until December 31, 2015, guests are able to enjoy one complimentary green
fee per person, per day, at Grand Coral Riviera Maya golf course. The use of a
golf cart is mandatory and there will be a charge per person in a shared cart.
Guests choosing to play during premium tee times will also incur an additional
fee. Tee times are subject to availability and additional restrictions apply.
This offer is not valid when booking in any Deal of the Day, Super Saver, ROH
or other promotional room category.
Deal of the Day Terms and Conditions By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.
All hours, fees, amenities, information and services are subject to change
without notice.
Note: The use of drones or artifacts that fly or float in or on the premises of AMResorts hotels is strictly forbidden, except for those that have written authorization from the General Management of the hotel
