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Secrets Silversands Riviera Cancun

Mexico - Riviera Maya

Our Rating
3 Nights with Air from $799 All-Inclusive
Info Customer Reviews Questions & Answers

Picture this: white boxy, clean architecture that rises before you. Behind you, a purr of waves - pure aqua, crystal cle ... More

Customer Rating 599 Reviews
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.0
Dining Options
 
4.4
Room Comfort
 
4.6
4.5 out of 5
"Ok, just got back from a 5night stay. It was amazing! Here’s my breakdown Rooms- Amazing! Large, modern, and very comfortable beds. Balcony has a day bed, great idea. I fell asleep listening to the oc..." – Chella
608 out of 697 (87%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.0
Dining Options
 
4.4
Room Comfort
 
4.6
4.5 out of 5
"Ok, just got back from a 5night stay. It was amazing! Here’s my breakdown Rooms- Amazing! Large, modern, and very comfortable beds. Balcony has a day bed, great idea. I fell asleep listening to the oc..." – Chella
608 out of 697 (87%) customers would recommend this product to a friend.
The resort Fine Dining at Portofino - Appetizer Salad View from eating lunch at outdoor restaurant Beach We got engaged here View from my room (junior suite ocean view) Silver Sands beach Its A Blast birthday gift Infinity pool at night Infinity Pool at night At the pool restaurant This is on the My kids and cool staff members Looking cute in Cancun Ocean view room LOVE View from our room of the resort Our swim-out room Best Cream brulee ever swim up bar A room with a view HIGH DOLLAR ANTS ! Rose petals on our bed! View from the restaurant by the pool Es muy Bueno!! Jr suite swimout Francisco-The Best of the Best ! BEAUTIFUL GROUNDS! Beach at Sunset food was the best Oceana Restaurant View from our room View from room The beach volleyball area one morning! Room Best room Sunrise on the beach JAMMING Beach A walk on the beach View from my beach chair View from our private balcony (which all rooms have!) Enjoying View from our front door of our room. A quiet morning walk Drink of the Day Can only choose 1 photo?!! overlooking beach from jacuzzi pool Turtle grass. They clean it daily - it is kinda awkward to see a tractor rolling by. At the pool with a beautiful view
All Customer Reviews
1-4 of 599 reviews. Sort by
January 11, 2018
Quantity Over Quality

Upon arrival after check-in the sale pitches started. Spent 20 minutes getting talked to about all the deals that could be made available to me. I thought I made it quite clear that I wasn’t signing up for anything but the pitch just kept on coming. When asked who I booked through I told the woman that worked at the hotel I booked with Cheap Caribbean, she told me “you know who owns the Caribbean? Us.”. It was very uncomfortable and at the end I was asked to sign a document that I understood how all the coupons worked. Clearly it didn’t matter how uninterested we were there is no way to get out of the sails pitch. We were also asked if we wanted to pay $250 to attend the New Year’s Eve party by the pool. When we said no she looked shocked and asked if we were sure. I was shocked. We then went to our room on the 4th floor and there was a giant Happy Birthday sign and the room was filled with balloons. Which would have been great if it was actually my birthday. I went back down to the front desk to explain I thought we got the wrong room. I was told that someone switched so I should just keep the room. It all seemed weird. While waiting for our bags, which took about 40 minutes we went out on the balcony. It was a beautiful view of the pool and trees, but there was something missing…..the full ocean view I paid for. After talking to my travel agency and the front desk there was clearly nothing that was going to be done about it. A few other issues were that we noticed employees painting columns on a well traveled hallway but they never put out a wet paint sign. All the elevators had signs essentially denoting that due to deals with the energy companies and energy conservation they were not in service. I am young and like to take the stairs but there were older individuals that would comment about having bad knees and they were sorry they had to go so slow. I really do think elevators need to be provided, but it would be ok to post a sign asking people to make efforts to take the stairs. All the sales pitches were exhausting! At three a day we were asked about getting our pitchers taken or getting a spa treatment. Finally the food, for sure quantity over quality. I had a few okay meals but nothing I would choose to repeat. One evening when guests at the bar asked where we were going to dinner we told them Hitmitsu. After hearing how horrible they thought it was and we noticed how few people were in there we tried the Italian place again. It was better the second time. The first time we went was on New Year’s Eve and we were told that just the set menu was available. First was the “scallops” it was very clear that they were not scallops just circles of white fish, so disappointed. Then the steak that could not be cut with a knife. The lobster was overcooked and rubbery. Looking around you could tell others were displeased. Later that evening at the bar I spoke to some people that paid for the pool side tables. They had the same meal as we did and the same comments about the quality. I would not return to this resort. Pros: Beach is beautiful and the pool area very nice. Rooms are in good condition but for sure there is wear and tear. Staff was all very nice and appears to be doing their best to be accommodating. There were signs discouraging against the use of straws to help the environment. Loved that.


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Overall Rating: 2
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Raleigh, NC
Age: 25-34

January 9, 2018
Beautiful place with wonderful people/staff

Secrets Silversands was the perfect location for our relaxing honeymoon. The STAFF!! The staff was incredible. So nice, so courteous, and so gracious. They were easily the best part. The resort, the pool, the beach, the food/drinks, the entertainment, the spa was all fantastic too. But you can't have a top notch resort without a top notch staff, and Secrets has it. Thank you!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Atlanta, GA
Age: 25-34
Travel: 1-2 trips/year

January 7, 2018
Secrets Silversands - Great Variety & Service

- Great, spacious rooms with wonderful view of the ocean (VIP Club) - Excellent and very friendly service - Multiple good choices of restaurants with great food and service - Very good layout with multiple pools to chose from, extra bonus: some are saltwater pools with no/low chloride - Very good entertainment, including Yoga, Zumba, evening shows, etc. - Good ocean front and plenty of possibilities to walk the beach - Sufficient space and plenty of beach/pool chairs and towels All in all an excellent resort that should have a top or "excellent" rating, with only one exception: there is a sewer problem that causes bad outhouse smell, not regularly, but more often than not in the toilet and also in the room. Running the air-condition helps but does not solve the problem. Hopefully they can address this soon. Then it is perfect.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Chicago
Age: 45-54
Travel: 3-6 trips/year

January 7, 2018
Excellent Vacation

TL; DR If you want a laid back adults only all inclusive resort vacation, look no further, STAY HERE! This resort is excellent overall. I wouldn’t hesitate to return or recommend to a friend. The food, service, accommodations, and pools were great. My only criticism is the beach, which is not a dealbreaker for me. As I had read in other reviews, the sea floor is rocky (there is a large reef nearby) and there is a significant amount of some kind of seaweed in many spots but not everywhere. The beach was still a pleasant and beautiful place overall. Transportation to and from the airport was super quick and easy. The following should not dissuade you from staying at this resort, just a word of warning You will likely be offered some kind of resort credit or discounted services for attending an information session that’s basically the same kind of drill as a time share sales pitch. You may be offered this by multiple people who you will need to interact with to get from the airport to the resort and check in at the resort. In my opinion it’ll be easier to just decline any and all offers and go about your day. We accepted and spent 3 hours with a salesman (who was a perfectly nice person) instead of cooling our heals next to the pool as we had planned.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Charlottesville, VA
Age: 25-34
Travel: 1-2 trips/year

Room Information

Secrets Silversands Riviera Cancun features 433 beautifully appointed suites with sophisticated furnishings and lavish amenities. Each suite offers one king or two double beds, Jacuzzi for two, 32" flat screen television, and so much more.

Room Details

Junior Suite Tropical View
Hotel/Studio Unit Details

Junior Suite Pool View
Hotel/Studio Unit Details

Junior Suite Partial Ocean View
Hotel/Studio Unit Details

Junior Suite Swim Up
Hotel/Studio Unit Details

Junior Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Pool View
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean Front
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean Front Swim up
Hotel/Studio Unit Details

Preferred Club Rooftop Jacuzzi Ocean View
Hotel/Studio Unit Details

Preferred Club Honeymoon Suite
Hotel/Studio Unit Details

Preferred Club Master Suite
Hotel/Studio Unit Details

Over the pool Cabana Honeymoon
Hotel/Studio Unit Details

Junior Suite - Deal of the Day (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

Uber posh architecture. Sophisticated, ultra modern buildings with sleek lines. It's LA on the beach.

The ahh-some suites with private terraces or balconies - some with killer views of the hypnotic turquoise water. (Will be hard not to stare 24/7).

Epic, romantic moments like dining on the beach under the twinkling stars, the purring waves just inches away.

Sweet Junior swim-out suites - instant gratification for cooling off.

Secrets box for private room service delivery - you don't ever have to see a human if you don't want to.

Foodie Alert: there are featured chefs nearly every night who can whip up some wildly creative cuisine.

Losing all track of time at the spa with Purifying hydrotherapy and Swedish massage.

The Staff who makes you feel like family - everyone knows your name. (Better than "Cheers" - the liquor is top-shelf).

Breakfast in bed with mimosas. Nothing more need be said.

For birthdays, the champagne, cake and everyone at the resort singing "Happy Birthday" to you. Woot!

There's usually a waiter hovering & ready to take your drink order. Serious service goin' on here.

 

What We'd Change

While the beach is a little on the small side, it's so beautiful you can't help but be thankful for this little slice of heaven.

 

Why You Should Go

Just 20 minutes away from the airport so you'll be at the resort before you can say "margarita."

Upgrade to Preferred Club, get better rooms, a private pool, and exquisite desserts/fine liquors and more.

Go reef snorkeling at the world's second largest barrier reef. Boom.

You can play tennis, bocce ball or go on a scuba diving tour.

For something a little different, there's Euro-bungee. (You're like a human slingshot. It's a blast).

Get to pool by 9 a.m. to snag the floating chairs and mats in the pool.

You can swim out pretty far into the ocean before you are neck deep. But be careful!

Enjoy a complimentary round of golf at Grand Riviera Maya. Schwing.

It's Rainforest Alliance Certified so it's environmentally-friendly. Big kudos.

Snorkeling or kayaking out to the aahh-mazing coral reefs.

There are Hobie cats and sailing, too. Whatever floats your beach boat.

There's a special hospitality suite for changing into beach gear if you arrive and your room is not ready yet. They know you luv your beach.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Sailing
  • Fishing
  • Ping Pong
  • Game Room
  • 9 Bars/Lounges
  • Darts
  • Bocce Ball
  • Porter/Bellhop
  • Shopping
  • Theater
  • 10 Restaurants
  • Elevators
  • Yoga
  • Spa Services ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Business Services ($)
  • Beach Volleyball
  • Wireless Internet
  • Watersports Center ($)
  • Beach Towels
  • Loungers at Beach and Pool
  • Beauty Salon ($)
  • Euro-bungee
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dive Shop(s)
  • Golf Course(s)
  • Medical Facilities
  • Parasailing
  • Sailing
  • Scuba Diving
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Secrets Silversands Riviera Cancun

Bahia de Petempich SM 12 MZ 31 Lote14-02

+52 99 81 93 1800

Hotel Description

Secrets Silversands Riviera Cancun: Simply Beachaliscious

Picture this: white boxy, clean architecture that rises before you. Behind you, a purr of waves - pure aqua, crystal clear water that is hugged by pillowy, perfect sand. The temperature is a perfect 72 degrees. Then, as you turn around to take in this view of heaven, you feel a soft breeze. Time to hit the beach? The bar? The spa? Seems every choice is better than the next. What to do? Nothing. It'll all be here tomorrow.

This Beach Bliss was designed with you in mind.

Secrets Silversands Riviera Cancun has everything you have ever wanted in an all-inclusive getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - nine gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if you wake at 4:13 am and want something, you can get it.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Nightly entertainment at the open-air theater - a live show every night. Get ready!
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
  • Free Wi-Fi and Free International Calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

Might want to flip a coin with all the nosh spots here. All nine are gourmand rock stars - International, Mexican, Pan-Asian, Seafood (two, but not surprising, you're near the ocean), Italian, French. Mediterranean and a fun snack bar. Let's not forget the adorable Coco Cafe for your morning Joe. At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can grub day and night.

World Cafe
Type:
International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-3pm
Description: Dedicated to international cuisine with a variety of specialty items and classics.
Dress code: Casual

El Patio
Type:
Mexican
Hours: Daily, 6pm-11pm
Description: Savor Mexican a la carte cuisine in a traditional and authentic setting.
Dress code: Elegant casual. For men, long pants and collar shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress shoes.

Himitsu
Type: Pan-Asian
Hours: Daily, 6pm-11pm
Description: Specializing in a fusion of Pan-Asian and Oriental a la carte specialties with two teppanyaki tables and a sushi bar.
Dress code: Elegant casual. For men, long pants and collar shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress shoes.

Seaside Grill
Type: Seafood
Hours: Lunch - daily, noon-5pm; Dinner - daily, 6pm-11pm
Description: Located in the pool area with a stunning ocean view, serving a la carte grill specialties.
Dress code:
Casual for lunch. Elegant casual for dinner. Gentlemen are requested to wear long pants and a collared shirt.

Oceana
Type: Seafood
Hours: Lunch - daily, noon-5pm; Dinner - daily, 6pm-11pm
Description: Serves a la carte seafood specialties in a quiet, romantic and seaside setting.
Dress code: Casual at lunch. Casual elegance for dinner. Sneakers, tennis shoes or sandals; dress shirts with short sleeves and long pants required for men. No shorts, sleeveless shirts, t-shirts or flip-flops.

Portofino
Type: Italian
Hours: Daily, 6pm-11pm
Description: Italian a la carte cuisine. Open for dinner only.
Dress code: Elegant casual. For men, long pants and collar shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress shoes.

Bordeaux
Type: French
Hours: Daily, 6pm-11pm
Description: A la carte restaurant serving traditional French cuisine.
Dress code:
Elegant casual. For men, long pants and collar shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress shoes.

Ratatouille
Type: Mediterranean
Hours: Daily, 6pm-11pm
Description: A la carte Mediterranean cuisine in an elegant setting.
Dress code: Elegant casual. For men, long pants and collar shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress shoes.

Coco Cafe
Type:
Coffee Shop
Hours: Daily, 7am-11pm
Description: Great coffee shop serving gourmet drinks and pastries.
Dress code: Casual

Barefoot Grill
Type:
Snack bar
Hours: Daily, 11am-5pm
Description: A poolside snack bar serving a light lunch and drinks.
Dress code: Casual

All hours are subject to change.



BARS/NIGHTLIFE

Drinks on the beach. Life doesn't get much better than this. That's why there are eight rockin' places to imbibe: beachside, music lounge & sports bar, swim-up, lobby, theatre bar, pool bar, and outdoor lounge. Boom.

Rendezvous
Lobby bar. Daily, 10am-11pm.

Manatees
Swim-up bar. Daily, 10am-5pm.

Sugar Reef
Pool bar. Daily, 10am-5pm.

Barracuda
Beach bar. Daily 10am-11pm.

Veranda Bar
Serving cocktails and light refreshments complete with a large open-air sitting area. Daily, 10am-1am.

Showtime
Theater bar, open during the nightly live shows.

Desires
Contemporary music lounge and sports bar open. Daily, 6pm-1am.

Revive
Spa bar. Daily, 9am-8pm.

Bacanal
Wine cellar and pairing room.

Nightlife
The open-air theater features a different live show every night and offers bar service. Silversands also features Cinema under the stars.



BEACHES AND POOLS

Do you want to relax on a beautiful stretch of beach under a palapa with your favorite drink in hand? Dip into one of the eight pools that total an outrageous 43,000 square feet? (FYI: There's an infinity pool for Preferred members). Or check out to the 16-person outdoor Jacuzzi? Oh, you don't do groups? There's a smaller, more private one by the beach. Yes, anything you choose will be aahh-some.



SPORTS/ACTIVITIES

Water

  • Kayaks
  • Snorkeling
  • Hobie Cats
  • Pool Volleyball

For an additional charge:

  • Scuba classes
  • Motorized water sports
  • Fishing excursions

Land

  • Tennis
  • Euro-Bungee
  • Billiards
  • Volleyball
  • Ping-pong
  • Yoga

Golf
Secrets Silversands Riviera Cancun guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya and El Tinto Golf Course at Cancun Country Club.

November 1, 2016 through April 30, 2017 and November 1 - April 30, 2018:

  • Premium Tee Time Supplement: $30 per person
  • Cart fee: $55 per person in a shared cart
  • Junior (under 18 years old): $40 per junior riding with an adult
  • Rider fee: $35 (includes access to the club areas)

Pricing from May 1 through October 31, 2016 and May 1 - October 31, 2017:

  • Premium Tee Time Supplement: $30 per person
  • Cart fee: $45 per person in a shared cart
  • Junior (under 18 years old): $40 per junior riding with an adult
  • Rider fee: $35 (includes access to the club areas)



INTERNET

Secrets Silversands offers Wi-Fi in all guestrooms and some public areas. It also offers a free mobile app that allows guests to stay connected to family and friends at the resort as well as the United States and Canada, without any cell phone roaming charges. The app offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather.

SPA SERVICES

The Secrets Spa by Pevonia consists 12,000 square feet of pure indulgence for an additional charge. Services include:
  • Massages
  • Couples massage
  • Body therapy room
  • Facials
  • Sauna
  • Hydrotherapy


WEDDING/HONEYMOON

Secrets Silversands Riviera Cancun offers a variety of wedding and honeymoon packages and services. Please contact the resort directly for more information.

CHILD CARE

This is an adult-only resort. No child care is available.

ADDITIONAL INFORMATION

Location
Secrets Silversands Riviera Cancun is located on the coast of the Yucatan Peninsula, 15 miles south of Cancun and about 20 minutes from the Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required for arrivals Mar 2-4, Mar 17-19, 2017 and May 4-7, 2017
A 5-night minimum stay is required for arrivals July 12-13, 2017.
A 6-night minimum stay is required for arrivals Dec 7-8, 2017.

Holy Week Policy
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Resort Awards
2009-2013 AAA Five Diamond Award
2014 AAA Four Diamond Award
Rainforest Alliance Verified

Complimentary Green Fees Policy
From now until December 31, 2015, guests are able to enjoy one complimentary green fee per person, per day, at Grand Coral Riviera Maya golf course. The use of a golf cart is mandatory and there will be a charge per person in a shared cart. Guests choosing to play during premium tee times will also incur an additional fee. Tee times are subject to availability and additional restrictions apply. This offer is not valid when booking in any Deal of the Day, Super Saver, ROH or other promotional room category.



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.


All hours, fees, amenities, information and services are subject to change without notice.
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