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Secrets Silversands Riviera Cancun

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $849 All-Inclusive
Info Customer Reviews Questions & Answers

Picture this: white boxy, clean architecture that rises before you. Behind you, a purr of waves - pure aqua, crystal cle ... More

Customer Rating 713 Reviews
Value
 
4.4
Service
 
4.6
Beaches & Pools
 
4.0
Dining Options
 
4.4
Room Comfort
 
4.5
4.4 out of 5
"This was our first time at a Secrets resort and we really enjoyed this one. The adults only was very nice. The resort was small enough to not be too big but big enough to offer all of the amenities tha..." – wdjinnc
713 out of 828 (86%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.4
Service
 
4.6
Beaches & Pools
 
4.0
Dining Options
 
4.4
Room Comfort
 
4.5
4.4 out of 5
"This was our first time at a Secrets resort and we really enjoyed this one. The adults only was very nice. The resort was small enough to not be too big but big enough to offer all of the amenities tha..." – wdjinnc
713 out of 828 (86%) customers would recommend this product to a friend.
Best room Rose petals on our bed! food was the best Room Drink of the Day Tiki bar view Jr suite swimout A room with a view swim up bar Gorgeous JAMMING LOVE Oceana Restaurant Es muy Bueno!! A quiet morning walk View from my beach chair Dinner View from our front door of our room. Huge seaweed problem Infinity pool at night Looking cute in Cancun Elvis show Francisco-The Best of the Best ! Enjoying Turtle grass. They clean it daily - it is kinda awkward to see a tractor rolling by. View from the restaurant by the pool Beach at Sunset not a swim up birthday gift Ocean view room A walk on the beach overlooking beach from jacuzzi pool The resort View from our room of the resort Beach View from my room (junior suite ocean view) This is on the Fine Dining at Portofino - Appetizer Salad Sunrise on the beach The beach volleyball area one morning! At the pool restaurant View from room Great weekend! Best Cream brulee ever Silver Sands beach Seaweed pile and tractor Sunrise Beach View from eating lunch at outdoor restaurant View from our room Our swim-out room The view from our room HIGH DOLLAR ANTS ! Can only choose 1 photo?!! View from our private balcony (which all rooms have!) My kids and cool staff members Infinity Pool at night BEAUTIFUL GROUNDS! At the pool with a beautiful view We got engaged here Its A Blast
All Customer Reviews
1-4 of 713 reviews. Sort by
May 22, 2019
outstanding service

this resort is fantastic! the service is what stands out. everyone is smiling, helpful, and gracious. Ivan from the entertainment crew is the best of the bunch. the grounds are beautiful, the rooms are spacious and modern, and the food is delicious. no reservations, no wristbands, and no towel cards. these small things make you feel like you are getting personalized service and are not just part of the machine. best meal at ratatouille, although the french place and oceana were nearly as wonderful. the hibachi was a bit disappointing, but who goes to mexico for japanese food? no worries there. the only complaint we legitimately had was the seaweed on the beach. not the resort's fault at all, but it's so bad that the beach and ocean are infested. couldn't swim at all. and our morning walks on the beach were curtailed because of the smell and amount of seaweed. as soon as mother nature let's this phase pass, we would go back to secrets silversands in a heartbeat!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: cleveland
Age: 35-44
Travel: 1-2 trips/year

May 20, 2019
Terrible vacation

Room: Jacuzzi was not working, they fixed in next day, but it was still working bad. the door to the restroom is transparency and the door doesn't close well and there is no lock on the door. If you seat in the toilet, everyone can see, hear you and open the door( Humidity is more than 80%, all my clothes were always wet. Gym The door to restroom without lock too. All towels were smelling so bad and it was not possible to use you them. Restaurant: Buffet works only morning and lunch, the food is not bad, but evening there is no buffet, only restaurant and you have to always charge your clothes, because there is a dress code. And it's not possible to eat some days just food without seating in the restaurant. Evening food is bad, especially an asian restaurant. if you want to order private dining, please see my photo first. You will pay $260 and you will seat on the beach with seaweed, smell is bad. Also you will seat close to another couple, you will be separated by a sheet( Also people will walk next to you. Resort: It’s not dependent of resort, but it’s a big minus, the ocean is smell bad and looks bad, seaweed is everywhere the daily program is mostly the same every day it says it's the luxury resort, but it's not. Only one plus in this resort, most of resort employees are very nice, but not all. Healthcare services: my husband hurt his leg when playing volleyball. we were asking for hydrogen peroxide. To our room came the nurses, he asked my husband to sign the document and he can help him. My husband felt bad, he said I cannot read it now, I'll not sign it now, I need just hydrogen peroxide and nurses didn't help him at all, bc my husband din't sign this document SPA they offer massages for $260, really?! Taxi: In our last day we asked them to order a taxi, they did and the taxi has arrived us to wrong terminal (when we told to drive twice which airline we need) and we had to order one more taxi. Also they charge you money once you seat to the car and they ask you if you want to left the tip. Really?! I really disappointed that I spent my time in this resort at Mexico

Terrible vacation Terrible vacation
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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: CA
Age: 35-44
Travel: 3-6 trips/year

May 14, 2019
amazing service

secrets silversands is consistently excellent, and that is why we keep coming back. the grounds are immaculate, the rooms are spacious and clean, and the service is seriously top-notch. from the food servers to the bartenders to the cleaning staff to the entertainment crew, these folks cannot do enough for you and they do it all with a smile. honestly, it puts the service back home to shame. our dinners at the outdoor restaurant Oceana and the Mediterranean restaurant Ratatouille stood out as being amazing, although all the dinners were very good. we noticed that the portion size for meals was smaller than past trips. not that big of a deal, because it's all included, but my boyfriend had two (and once even three!) entrees for dinner before he was full. the only other con was the beach. not anyone's fault, but the seaweed, called sargassum, has infested the coastline and rendered the water unswimable. we couldn't even take a walk down the beach it was so bad. first beach vacation i have ever been on where I did not dip one toe into the ocean. I hope this issue is solved somehow, because otherwise, this resort is one of my favorites!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: cleveland
Age: 35-44
Travel: 1-2 trips/year

May 4, 2019
Overrated

First the good: 1. Service was excellent by all employees in the restaurants and bars concierge section could use some work. 2. Breakfast and Lunch buffet was excellent. I wish it was open for dinner. 3. Live bands were good, but it was only for an hour every other day. The bad: Room was old but nice, until the toilet started to leak the following morning, and flooded the bathroom. They moved us to another room, but we were stuck in the room for two hours smelling sewage fwhile they were they were getting their act together. If you are looking to swim in the clear caribbean, go someplace else. Not their fault, but never the less. Buffet was good, but dinners not so much. The food was just gross in french, seafood, and mexican restaurants. Italian was good. Mediterranean one meal was good, and the other not so much. The romantic dinner was enjoyable, but my wife threw up afterwards. Don't do tours of other resorts. It is a timeshare hard sell for a worthless package.


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Overall Rating: 2
Value
 
2.0
Service
 
4.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
4.0
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From: Washington DC
Age: 45-54
Travel: 1-2 trips/year

Room Information

Secrets Silversands Riviera Cancun features 433 beautifully appointed suites with sophisticated furnishings and lavish amenities. Each suite offers one king or two double beds, Jacuzzi for two, 32" flat screen television, and so much more.

Room Details

Junior Suite Tropical View
Hotel/Studio Unit Details

Junior Suite Pool View
Hotel/Studio Unit Details

Junior Suite Partial Ocean View
Hotel/Studio Unit Details

Junior Suite Swim Up
Hotel/Studio Unit Details

Junior Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Pool View
Hotel/Studio Unit Details

Preferred Club Rooftop Jacuzzi Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean Front
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean Front Swim up
Hotel/Studio Unit Details

Preferred Club Honeymoon Suite
Hotel/Studio Unit Details

Preferred Club Master Suite
Hotel/Studio Unit Details

What's to Love

As of June 2018 you can bring your furry friend along!

Uber posh architecture. Sophisticated, ultra modern buildings with sleek lines. It's LA on the beach.

The ahh-some suites with private terraces or balconies - some with killer views of the hypnotic turquoise water. (Will be hard not to stare 24/7).

Epic, romantic moments like dining on the beach under the twinkling stars, the purring waves just inches away.

Sweet Junior swim-out suites - instant gratification for cooling off.

Secrets box for private room service delivery - you don't ever have to see a human if you don't want to.

Foodie Alert: there are featured chefs nearly every night who can whip up some wildly creative cuisine.

Losing all track of time at the spa with Purifying hydrotherapy and Swedish massage.

The Staff who makes you feel like family - everyone knows your name. (Better than "Cheers" - the liquor is top-shelf).

Breakfast in bed with mimosas. Nothing more need be said.

For birthdays, the champagne, cake and everyone at the resort singing "Happy Birthday" to you. Woot!

There's usually a waiter hovering & ready to take your drink order. Serious service goin' on here.

 

What We'd Change

While the beach is a little on the small side, it's so beautiful you can't help but be thankful for this little slice of heaven.

 

Why You Should Go

Just 20 minutes away from the airport so you'll be at the resort before you can say "margarita."

Upgrade to Preferred Club, get better rooms, a private pool, and exquisite desserts/fine liquors and more.

Go reef snorkeling at the world's second largest barrier reef. Boom.

You can play tennis, bocce ball or go on a scuba diving tour.

For something a little different, there's Euro-bungee. (You're like a human slingshot. It's a blast).

Get to pool by 9 a.m. to snag the floating chairs and mats in the pool.

You can swim out pretty far into the ocean before you are neck deep. But be careful!

Enjoy a complimentary round of golf at Grand Riviera Maya. Schwing.

It's Rainforest Alliance Certified so it's environmentally-friendly. Big kudos.

Snorkeling or kayaking out to the aahh-mazing coral reefs.

There are Hobie cats and sailing, too. Whatever floats your beach boat.

There's a special hospitality suite for changing into beach gear if you arrive and your room is not ready yet. They know you luv your beach.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Sailing
  • Fishing
  • Ping Pong
  • Game Room
  • 9 Bars/Lounges
  • Darts
  • Bocce Ball
  • Porter/Bellhop
  • Shopping
  • Theater
  • 10 Restaurants
  • Elevators
  • Yoga
  • Spa Services ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Business Services ($)
  • Beach Volleyball
  • Wireless Internet
  • Watersports Center ($)
  • Beach Towels
  • Loungers at Beach and Pool
  • Beauty Salon ($)
  • Euro-bungee
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dive Shop(s)
  • Golf Course(s)
  • Medical Facilities
  • Parasailing
  • Sailing
  • Scuba Diving
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Secrets Silversands Riviera Cancun

Bahia de Petempich SM 12 MZ 31 Lote14-02

+52 99 81 93 1800

Hotel Description

Secrets Silversands Riviera Cancun: Simply Beachaliscious

Picture this: white boxy, clean architecture that rises before you. Behind you, a purr of waves - pure aqua, crystal clear water that is hugged by pillowy, perfect sand. The temperature is a perfect 72 degrees. Then, as you turn around to take in this view of heaven, you feel a soft breeze. Time to hit the beach? The bar? The spa? Seems every choice is better than the next. What to do? Nothing. It'll all be here tomorrow.

This Beach Bliss was designed with you in mind.

Secrets Silversands Riviera Cancun has everything you have ever wanted in an all-inclusive getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - nine gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if you wake at 4:13 am and want something, you can get it.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Nightly entertainment at the open-air theater - a live show every night. Get ready!
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
  • Free Wi-Fi and Free International Calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

Might want to flip a coin with all the nosh spots here. All nine are gourmand rock stars - International, Mexican, Pan-Asian, Seafood (two, but not surprising, you're near the ocean), Italian, French. Mediterranean and a fun snack bar. Let's not forget the adorable Coco Cafe for your morning Joe. At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can grub day and night.

World Cafe
Type:
International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-3pm
Description: Dedicated to international cuisine with a variety of specialty items and classics.
Dress code: Casual

El Patio
Type:
Mexican
Hours: Daily, 6pm-11pm
Description: Savor Mexican a la carte cuisine in a traditional and authentic setting.
Dress code: Elegant casual. For men, long pants and collar shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress shoes.

Himitsu
Type: Pan-Asian
Hours: Daily, 6pm-11pm
Description: Specializing in a fusion of Pan-Asian and Oriental a la carte specialties with two teppanyaki tables and a sushi bar.
Dress code: Elegant casual. For men, long pants and collar shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress shoes.

Seaside Grill
Type: Seafood
Hours: Lunch - daily, noon-5pm; Dinner - daily, 6pm-11pm
Description: Located in the pool area with a stunning ocean view, serving a la carte grill specialties.
Dress code:
Casual for lunch. Elegant casual for dinner. Gentlemen are requested to wear long pants and a collared shirt.

Oceana
Type: Seafood
Hours: Lunch - daily, noon-5pm; Dinner - daily, 6pm-11pm
Description: Serves a la carte seafood specialties in a quiet, romantic and seaside setting.
Dress code: Casual at lunch. Casual elegance for dinner. Sneakers, tennis shoes or sandals; dress shirts with short sleeves and long pants required for men. No shorts, sleeveless shirts, t-shirts or flip-flops.

Portofino
Type: Italian
Hours: Daily, 6pm-11pm
Description: Italian a la carte cuisine. Open for dinner only.
Dress code: Elegant casual. For men, long pants and collar shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress shoes.

Bordeaux
Type: French
Hours: Daily, 6pm-11pm
Description: A la carte restaurant serving traditional French cuisine.
Dress code:
Elegant casual. For men, long pants and collar shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress shoes.

Ratatouille
Type: Mediterranean
Hours: Daily, 6pm-11pm
Description: A la carte Mediterranean cuisine in an elegant setting.
Dress code: Elegant casual. For men, long pants and collar shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress shoes.

Coco Cafe
Type:
Coffee Shop
Hours: Daily, 7am-11pm
Description: Great coffee shop serving gourmet drinks and pastries.
Dress code: Casual

Barefoot Grill
Type:
Snack bar
Hours: Daily, 11am-5pm
Description: A poolside snack bar serving a light lunch and drinks.
Dress code: Casual

All hours are subject to change.



BARS/NIGHTLIFE

Drinks on the beach. Life doesn't get much better than this. That's why there are eight rockin' places to imbibe: beachside, music lounge & sports bar, swim-up, lobby, theatre bar, pool bar, and outdoor lounge. Boom.

Rendezvous
Lobby bar. Daily, 10am-11pm.

Manatees
Swim-up bar. Daily, 10am-5pm.

Sugar Reef
Pool bar. Daily, 10am-5pm.

Barracuda
Beach bar. Daily 10am-11pm.

Veranda Bar
Serving cocktails and light refreshments complete with a large open-air sitting area. Daily, 10am-1am.

Showtime
Theater bar, open during the nightly live shows.

Desires
Contemporary music lounge and sports bar open. Daily, 6pm-1am.

Revive
Spa bar. Daily, 9am-8pm.

Bacanal
Wine cellar and pairing room.

Nightlife
The open-air theater features a different live show every night and offers bar service. Silversands also features Cinema under the stars.



BEACHES AND POOLS

Do you want to relax on a beautiful stretch of beach under a palapa with your favorite drink in hand? Dip into one of the eight pools that total an outrageous 43,000 square feet? (FYI: There's an infinity pool for Preferred members). Or check out to the 16-person outdoor Jacuzzi? Oh, you don't do groups? There's a smaller, more private one by the beach. Yes, anything you choose will be aahh-some.



SPORTS/ACTIVITIES

Water

  • Kayaks
  • Snorkeling
  • Hobie Cats
  • Pool Volleyball

For an additional charge:

  • Scuba classes
  • Motorized water sports
  • Fishing excursions

Land

  • Tennis
  • Euro-Bungee
  • Billiards
  • Volleyball
  • Ping-pong
  • Yoga

Golf
Secrets Silversands Riviera Cancun guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya and El Tinto Golf Course at Cancun Country Club.

November 1, 2016 through April 30, 2017 and November 1 - April 30, 2018:

  • Premium Tee Time Supplement: $30 per person
  • Cart fee: $55 per person in a shared cart
  • Junior (under 18 years old): $40 per junior riding with an adult
  • Rider fee: $35 (includes access to the club areas)

Pricing from May 1 through October 31, 2016 and May 1 - October 31, 2017:

  • Premium Tee Time Supplement: $30 per person
  • Cart fee: $45 per person in a shared cart
  • Junior (under 18 years old): $40 per junior riding with an adult
  • Rider fee: $35 (includes access to the club areas)



INTERNET

Secrets Silversands offers Wi-Fi in all guestrooms and some public areas. It also offers a free mobile app that allows guests to stay connected to family and friends at the resort as well as the United States and Canada, without any cell phone roaming charges. The app offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather.

SPA SERVICES

The Secrets Spa by Pevonia consists 12,000 square feet of pure indulgence for an additional charge. Services include:
  • Massages
  • Couples massage
  • Body therapy room
  • Facials
  • Sauna
  • Hydrotherapy


WEDDING/HONEYMOON

Secrets Silversands Riviera Cancun offers a variety of wedding and honeymoon packages and services. Please contact the resort directly for more information.

CHILD CARE

This is an adult-only resort. No child care is available.

SMALL DOGS WELCOME

For a $65 fee at all Secrets Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.



ADDITIONAL INFORMATION

Location
Secrets Silversands Riviera Cancun is located on the coast of the Yucatan Peninsula, 15 miles south of Cancun and about 20 minutes from the Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required for arrivals Mar 2-4, Mar 17-19, 2017 and May 4-7, 2017
A 5-night minimum stay is required for arrivals July 12-13, 2017.
A 6-night minimum stay is required for arrivals Dec 7-8, 2017.

Holy Week Policy
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Resort Awards
2009-2013 AAA Five Diamond Award
2014 AAA Four Diamond Award
Rainforest Alliance Verified

Complimentary Green Fees Policy
From now until December 31, 2015, guests are able to enjoy one complimentary green fee per person, per day, at Grand Coral Riviera Maya golf course. The use of a golf cart is mandatory and there will be a charge per person in a shared cart. Guests choosing to play during premium tee times will also incur an additional fee. Tee times are subject to availability and additional restrictions apply. This offer is not valid when booking in any Deal of the Day, Super Saver, ROH or other promotional room category.



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.


All hours, fees, amenities, information and services are subject to change without notice.
Note: The use of drones or artifacts that fly or float in or on the premises of AMResorts hotels is strictly forbidden, except for those that have written authorization from the General Management of the hotel
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