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Secrets Capri Riviera Cancun

Mexico - Riviera Maya

Our Rating
1-833-497-2368
4 Nights with Air from $689 All-Inclusive
Info Customer Reviews Questions & Answers

Close your eyes. Envision a Mexican hacienda. Now overlay it with cool Mediterranean textures, colors (warm woods, yello ... More

Customer Rating 483 Reviews
Value
 
4.3
Service
 
4.6
Beaches & Pools
 
4.0
Dining Options
 
4.1
Room Comfort
 
4.3
4.4 out of 5
"If you are reading this, you're like me and do your homework before you book a vacation destination. Let me tell you what my family experienced during our stay the first week of March 2013 at Secrets C..." – 17oh
485 out of 575 (84%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.6
Beaches & Pools
 
4.0
Dining Options
 
4.1
Room Comfort
 
4.3
4.4 out of 5
"If you are reading this, you're like me and do your homework before you book a vacation destination. Let me tell you what my family experienced during our stay the first week of March 2013 at Secrets C..." – 17oh
485 out of 575 (84%) customers would recommend this product to a friend.
Coatimundi's Beach Read The view from our room Walk to the Beach View from Seaside Grill Birthday room!!! Raccoons On the beach Good times at the pool swim up bar! Coconut ice cream by the ocean! 5th floor common area View from Balcony View from breakfast / most of the rooms pure beauty View from our room Beach near Secrets Capri View from my balcony Chilling by the Pool View from the grill Beach at Secrets Capri View of sunrise from room Serenity Now.. Paradise View from room My little buddy that I met in downtown Playa Del Carmen Our View eating at Seaside Restaurant view from room view from dinner on Oceana balcony view from our room!! amazing Wonderful view from our balcony of the ocean & pool delicious Catamaran Snorkel Trip From room 526 Quiet beach Beautiful resort towel art July 4 celebration HANGIN OUT @ THE POOL second cut foot Tulum Ruins Drinks on the beach Sunrise from room Restaurant Paradise at your doorstep View from room VIEW FROM OUR ROOM Ocean Front Balcony Early morning on the beach Early morning going to the pool Romantic Dinner on Beach Sunrise by the pool
All Customer Reviews
1-4 of 483 reviews. Sort by
August 13, 2018
What are you waiting for?

Secrets Capri was wonderful. We did 7 nights and the experience was great. The services was top notch and they worked 24/7 to make you comfortable and happy. The restaurants were good, we especially liked the Japanese and Italian restaurants. Room service was also high on our list. The rooms were kept very clean and comfortable. The pool and pool bars were fun also, not overcrowd at all. Drinks were very easy to get and they was always someone to help you. The beach was beautiful, love the white sand. Algae unfortunately was a problem but that seem to be a problem everywhere from Florida and Mexico beaches. We did not let that stop us. Take the opportunity and get a taxi into Playa de Carma for some shopping and dining out. Taxi is $18.00 US. This was our second trip in Mexico within the last year and loved the experience both times.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Maryland
Age: 45-54
Travel: 1-2 trips/year

August 9, 2018
Don't go

Upon arrival we was not even greeted. We went inside and had to wait over an hour before we was even seen by anyone. No one offered us a drink or anything. After finally getting called to check in, we find out we are not getting the room that we were suppose to get. Ocean view with a hot tub/whirlpool with a king bed. They said that's not what I had ordered. I showed him my conformation and he still said that's not what they had. I was put in a room looking at a dumpster and a tub I couldn't fit into. I'm not a big person either. I called Cheap Caribbean and they said they would take care of it and call me back. Never got a call back and was stuck in the room for the week. Never again will I go to this resort or use Cheap Caribbean again,


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Alabama
Age: 55-64
Travel: 3-6 trips/year

August 7, 2018
Great Smaller Resort for Couples

Had a wonderful long weekend at Secrets Capri. Beautiful view overlooking the pool/beach. It's a smaller resort but we had a fantastic time. We stayed for 4 days which was perfect- could have definitely enjoyed an extra day but a week might have been too long as there is only a handful of restaurants and it might get repetitive. Love the pool with the swim up bar. There are a few places you can tell the resort could use a little updating (i.e. the lobby and pool are a little dated) but overall great value and it didn't bother us. The reason I gave the beach 3 stars was because there was smelly seaweed all over and it got pretty offensive especially in the afternoon after sitting out all day. I heard it was a reigon wide problem at the time though and isn't usually that bad. The rooms are nice. I love the Secrets/Dreams hotel chain overall. It's the only group of resorts that I've found all the food to be great and consistent. And they have top shelf liquor included. Highly recommend for a romantic getaway!

View from breakfast / most of the rooms
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: New York, NY
Age: 25-34
Travel: 3-6 trips/year

August 6, 2018
disappointed

Let me start with the positives: Staff was friendly and they all spoke English Revolution show- although a very short show, amazing entertainment 24:7 coffee shop No smoking Toiletries Now for the disappointments: When we arrived, we were not greeted with champagne or a beverage We arrived at 3pm. Our reservation was not in their system, therefore a room was not ready for another hour, was told they were at full capacity and that we were lucky someone left early, otherwise, they wouldnt have had a room at all ready for us. There was a huge lack of evening entertainment There was no day time pool music or entertainment I didn't meet any singles, I went with mom, there was not a single, single man at the resort Pool tiles missing, only one pool, dated, old, needs updating desperately Oldest, dated and smallest resort I have ever been to, and I have been to several Could never make a reservation for Hibachi dinner. Always booked. All restaurants had 45 min to an hour wait unless you go at 6 Sat through a sales presentation to be able to go to Morama for the day to experience another Secrets resort. Forgot license at other resort when we left because they took them when we arrived. VIP service Told us we were on our own with taxi, getting them back. Finally, front desk helped us and got them back but we wouldn't have known that if we didn't ask. Also, when we told the people we were not interested in purchasing, they became rude, abrupt, nasty to us. Pillows were hard and uncomfortable. Asked for soft ones and they forgot about us. Had to ask a couple of times. Rained everyday / every hour, except the day we left Program said surf and turf in la Rivera one night, it wasn’t, was Italian instead. Disappointed Rain= closed restaurants, 3 of them. so MUCH less options for dinner one night. Only one pool at the entire resort In order to have sit down dinner at show, had to buy a bottle of wine, false advertisement. If show was outside as originally planned, that wouldn't be the case No soft serve ice cream machine or any ice cream in general No liquor or snacks in room for 2 days, had to ask No ceiling fans anywhere on resort. Can get hot, sticky, still Tiny beach, seaweed everywhere, not really beach friendly or accessible to go into water Airport 3 hours early, asked to be on earlier flight that wasn’t full, airline couldn’t/wouldn’t, said I had to call travel agency


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Overall Rating: 2
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
4.0
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From: New York
Age: 25-34
Travel: 3-6 trips/year

Room Information

291 guest rooms with A/C, marble bathrooms, coffee/tea maker, daily refreshed mini bar, hair dryer, flat screen TV, CD/DVD player, alarm clock with iPod docking station, in-room safe, Wi-Fi, and private balcony or patio.

Room Details

Preferred Club Deluxe Tropical View
Hotel/Studio Unit Details

Preferred Club Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Deluxe Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean Front
Hotel/Studio Unit Details

Preferred Club Deluxe - Deal of the Day (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

As of June 2018 you can bring your furry friend along!

Being greeted with a chilly cocktail and cool towel, your reward for surviving airport security.

Chic, happenin' suites with balconies or terraces that overlook delicious, endless turquoise.

Mediterranean charm meets Mexican hacienda vibe. Heaven.

Rooms have romantic four-poster beds with fine linens, tropical hardwoods and Italian marble baths.

Health-conscious grub - gluten-free, sugar-free and vegetarian. (High-maintenance guests welcome).

Stress-smashing spa includes a Seaweed Wrap, and the Luminous "C" and Sea facial. Swoon.

You can dive into oceanside spin and yoga to keep your rockin' bod in shape.

Secrets box for private room service delivery - you don't ever have to see a human if you don't want to.

Vanishing edge dual-temperature pool, heated during the winter season. Epic. (You'll see).

 

What We'd Change

Spa services aren't included in the basic packages at Secrets Capri Riviera Cancun's Unlimited-Luxury®, but the pampering they provide in this stunning personal oasis is worth the expense.

 

Why You Should Go

Private concierge on call 24/7 and turn down service. Like being in Buckingham Palace, only warmer.

Majestic Mayan ruins are near. Lots of stairs so bring some sturdy, grippy shoes to secure your climb.

Scooter/moped rentals for exploring and feeling like an Italian school boy.

Complimentary green fees at the nearby championship course, Grand Coral Riviera Maya. Sa-weet.

You can upgrade to the Preferred Club and get upgraded rooms with a pillow menu and much more.

Coolio eco-adventures include mountain biking, deep-sea fishing, trekking, windsurfing and parasailing.

There are tequila tastings and wine pairings. Heart-healthy cooking class and dance lessons.

And tennis. And Bocce ball. Lotsa aahh-some stuff.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Cable/Satellite TV
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Golf Course ($)
  • Kayaks
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Scuba Diving ($)
  • Shuttle Service
  • Safe Deposit Box
  • Spanish Lessons
  • Billiards
  • Bicycle Rental
  • 7 Restaurants
  • 4 Bars/Lounges
  • Bocce Ball
  • Porter/Bellhop
  • Shopping
  • Elevators
  • Library
  • Fax Machine ($)
  • Yoga
  • Beach Towels
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Sauna ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Wireless Internet
  • Tennis Courts
  • Free Parking
  • Beauty Salon ($)
  • Swimming Pool
  • Jogging Trail
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dive Shop(s)
  • Jet Ski Rentals
  • Mayan Ruins
  • Nature Park(s)
  • Parasailing
  • Scuba Diving

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Secrets Capri Riviera Cancun

Carretera Federal 387, KM 299

+52 98 48 73 4880

Hotel Description

Secrets Capri Riviera Cancun: Mexican Hacienda Meets Mediterranean Villa

Close your eyes. Envision a Mexican hacienda. Now overlay it with cool Mediterranean textures, colors (warm woods, yellows) and architecture. Now step on a powdery beach and open your eyes: in front of you are endless teal waves that kiss the shore and linger around your ankles. Heaven?

Close - it's a Beach Eden like you've never experienced before. And it can be yours.

Secrets Capri Riviera Cancun has everything you have ever wanted in an all-inclusive getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - six gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if you wake at 4:13 am and want something, you can get it.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Nightly entertainment - weekly theme parties by the pool. Get ready!
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
  • Free WiFi, Free International Calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

Divide your palate into countries so you'll be ready for this explosion of international cuisine - Mexican, Pan Asian, Japanese and more. Visit the coffee bar any time for stellar Joe. At one epic restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Cactus Club Ceviche and Taco Bar
Type: Seafood
Hours: Daily, 11am-5pm
Description: Located beachside, the Cactus Club Taco & Ceviche Bar offers up various types of Ceviche and famous shrimp and fish tacos.
Dress Code: Casual.

Himitsu
Type: Asian fusion
Hours: Nights vary, 6pm-11pm
Description: Himitsu offers guests a fusion of Pan-Asian and hibachi a la carte delicacies.
Dress code: Casual elegance. Long pants are required for men. No sleeveless shirts or flip flops.

La Riviera
Type: Mexican
Hours: Breakfast- daily, 7am-11am; Lunch- daily, 12:30pm-3pm; Dinner- daily, 6pm-11pm
Description: Mexican cuisine with a variety of international specialty items and classics for breakfast and lunch. Offers a variety of theme nights for dinner.
Dress Code: Casual.

Oceana
Type: Seafood
Hours: Nights vary, 6:30pm-11pm
Description: Enjoy fresh a la carte seafood presented in a quiet and romantic seaside setting.
Dress Code: Casual.

Portofino
Type: Mediterranean
Hours: Nights vary, 6pm-11pm
Description: Explore the flavors of the Mediterranean with delicious Italian favorites served each evening.
Dress code: Casual elegance. Long pants are required for men. No sleeveless shirts or flip flops.

Seaside Grill
Type: Grill
Hours: Breakfast - daily, 8am-10am; Lunch - daily, 11am-5pm; Dinner - daily, 6:30pm-11pm
Description: Located directly on the beach, Seaside Grill offers a variety of light snacks, full meals and a la carte Caribbean steaks during the evening.
Dress Code: Casual.

Coco Cafe
Type:
Coffee and Snacks
Hours: Daily, 7am-10pm
Description: Serving premium coffee and snacks to get you going in the morning.
Dress Code:
Casual.

Sip, Savor & See
The Sip, Savor & See package is now available at Secrets Capri Riviera Cancun and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Secrets Maroma Beach Riviera Cancun, Secret Silversands Riviera Cancun and Secrets the Vine Cancun, as well as all Dreams Resorts & Spas and Now Resorts & Spas in the Cancun/Riviera area for a total of 25 dining options. Guests must arrange the evening in advance with the resort concierge. Round-trip taxi fare and gratuities not included.

All hours are subject to change.



BARS/NIGHTLIFE

Four spots to get your drink on. Swim-up, lobby and pool bar, plus a music lounge that has a pool table. (Just think of the clacking balls as an extra layer of instrumental).

Rendezvous
Daily, 10am-1am.

Manatees Bar
Daily, 10am-5pm.

Sugar Reef Bar
Daily, 9am-11pm.

Desire
Daily, 4pm-1am.



BEACHES AND POOLS

You'll find palapas on the beach, where you can indulge in hours of sand and water therapy for your toes. If you want to dive a little deeper, you can explore one of the world's longest barrier reefs. Should you tire of this, there's a 16,000 square foot pool with a vanishing edge dual-temperature pool, heated during winter months with a swim-up bar. You can also venture out and hit the epic Mayan ruins. There's no shortage of beachy, outdoorsy things to do.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Snorkeling
  • Kayaking
  • Sailing
  • Water aerobics
Available for an additional charge:
  • Scuba diving
  • Deep-sea fishing
  • Water Activities Center

Land

  • Fitness center
  • Crossfit class
  • Archery
  • Beach volleyball
  • Bocce ball
  • Latin American dance lessons
  • Billiards
  • Tennis
  • Yoga/pilates classes
  • Healthy Cooking Classes

Golf
Secrets Capri guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya Golf Course.



INTERNET

Secrets Capri Riviera Cancun offers complimentary Internet access in the business center and lobby area. It also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather.

SPA SERVICES

Secrets Spa by Pevonia offers an intimate atmosphere of pure indulgence combining hydrotherapy and luxury treatments to create a refreshing, invigorating and peaceful experience for an additional charge.
  • Private Swiss showers
  • Jacuzzi baths
  • A relaxation lounge
  • Sauna
  • Steam room
  • Private showers
  • Multi-functional spa suites
  • Couple's massage suites
  • Hydrotherapy suites
  • Bridal cabin


WEDDING/HONEYMOON

Secrets Capri Riviera Cancun offers a variety of wedding and honeymoon packages and services. Please contact the resort directly for more information.

CHILD CARE

Secrets Capri Riviera Cancun is an adult-only resort, therefore child care is not available.

SMALL DOGS WELCOME

For a $65 fee at all Secrets Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.



ADDITIONAL INFORMATION

Location
Secrets Capri Riviera Cancun is located 35-minutes south of Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required at this resort.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Awards
2013 AAA Five Diamond Award - 7 consecutive years
2014 AAA Four Diamond Award
Rainforest Alliance Verified



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
Note: The use of drones or artifacts that fly or float in or on the premises of AMResorts hotels is strictly forbidden, except for those that have written authorization from the General Management of the hotel
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