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Secrets Akumal Riviera Maya

Mexico - Riviera Maya

Our Rating

3 Nights with Air from $759 All-Inclusive
Info Customer Reviews Questions & Answers

This'll blow you out of the water: Secrets Akumal Riviera Maya, one of 11 CheapCaribbean Noble Beach Prize Winners (2015 ... More

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Customer Rating 211 Reviews
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.8
Dining Options
 
4.4
Room Comfort
 
4.7
4.7 out of 5
"This resort is def. 5 diamonds. It's got everything. Perfect beach - totally swimmable. You just walk right in. No drop, no fighting big waves. Beautiful white powder sand that won't burn your feet lik..." – Reelovestovaca
208 out of 234 (89%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.8
Dining Options
 
4.4
Room Comfort
 
4.7
4.7 out of 5
"This resort is def. 5 diamonds. It's got everything. Perfect beach - totally swimmable. You just walk right in. No drop, no fighting big waves. Beautiful white powder sand that won't burn your feet lik..." – Reelovestovaca
208 out of 234 (89%) customers would recommend this product to a friend.
Seaweed beach Infinity pool snorkel with the turtles right off the resort beach This little guy loved our camera The view of the beach from the infinity pool Night time bliss Main pool Lobby Best Staff Above tub, dripped all night! Lunch at Seaside Grill One of the 3 pools Snorkeling tours everywhere Not too shabby! Pedro.. the best pool waiter anywhere around! Boats anchored at swimming area, causing crowding at our beach! Fire show in the theatre Amazing sunrise every day! Beach Time Beach in front of resort Dinner on beach Arrival
All Customer Reviews
1-4 of 211 reviews. Sort by
March 5, 2019
Disappointed but...

Upon arrival we were bombarded with a sales pitch. This is unprofessional and cerianly not inviting, but rather a plea for more of my money before I have even begun to experience your hotel (within the first 5 minutes of walking in). We were also handed “coupons” for services which are already clearly overpriced. After arriving to a sales pitch which was purposefully disguised as a “breakfast” we were escorted straight to the ONLY restaurant open for lunch (if you are not a preferred member), which is akin to a cafeteria. Other restaurants were satisfactory, however, there were still buffet style courses in what was supposed to be a service restaraunt. The fitness center was extremely smelly (maybe from the towels or the sweat) but it was clearly not aired out or cleaned properly. Our bed sheets were clearly stained on the outside. There was no clear schedule until the night of for restaraunt closings (even though they have 5, some of them close without warning on any given night). Also, the hotel is pictured much different than it is actually in person (without crowded areas, with day beds available for all (without extra payment), clear view from the pool to the beach). Overall, my very high expectations were not met. Our beach was also littered with so much seaweed that we had to leap over it. This was not the hotels fault and they did continue to clean it up daily! Here’s my BUT.... (the good stuff) Staff treated us very well; friendly, quick, attentive, and kind. Always trying to get us involved in activities, which I liked. The entertainment varied quite a bit and some of it was just incredible! Acrobats, breakdancers... amazing! Also the design of the hotel, every single inch of it, is beautiful! The spa area is zen, the bar with open air collapsable doors, the swings at the beach bar, the color of the pool and how it mimics the beautiful blue of the ocean and the creamy sand color is just magnificent, the rooms are spacious with beautiful balcony and hot tub.

Seaweed beach Main pool
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Overall Rating: 2
Value
 
2.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
5.0
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From: New York, NY
Age: 25-34
Travel: 1-2 trips/year

January 9, 2019
Highly Recommend!

I will definitely be returning to Secrets Akumal Riviera Maya! I still remember how blown away I was when I first got there. The staff is so incredibly friendly and will help you with anything you need. They really help make the experience just wonderful. There are 3 different pools that are all different, yet great - whether you want quiet and relaxing or a swim up bar with music. The beach is also great - umbrellas everywhere! I highly recommend the snorkling (which is included). The food is also great! Some retaurants are better than others, but the pool side places are so easy and comfortable. Our room was huge and very comfortable. I only really have great things to say about this place!


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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Nashville, TN
Age: 25-34
Travel: 1-2 trips/year

December 27, 2018
Confused

Did not like being grabbed immediately for a club membership, check in took a very long time due to sales pitch. This was built into the checkin system. Grounds were really beautiful, nice to be a nature setting. Food was very creative but dinners usually took 2-3 hours and often came cold. Lack of seafood was surprising ie. no cold shrimp or lobster etc., had mussels but not really shellfish. Felt there was a continuous upsell. Included wines were two reds and two whites, same brand and quite a cheap one. Christmas Eve dinner at the pool was only available if you purchased a wine package with the least expensive being $209.00 for one white and one red. Christmas Day buffet dinner at the pool was available to anyone, apparently, but they did not inform you so we were surprised to hear about it after the fact. Tipping was rampant and certainly expected. Have not experienced this at other 5 star inclusive resorts. We were 5 people and felt we had paid enough but often felt obligated to tip. The beds were so comfortable and certainly maybe the best we have experienced. The oceanview was about two inches of ocean because it was at the front of the resort and our rooms were at the very back. We did pay extra for ocean view and were shocked as to the location of our rooms. closer was yet again another uncharge and substantial. Beach is public and had convenient public access so we had lots of people with children set up camp right in front of us so our access to the ocean was through their set ups. Upon my reading my review I realized not much positive content. We did have a nice time but that should be a given at a 5 star. They need to work on certain areas. Having experienced other 5 star resorts on the Mayan Riviera, we would not go back to this one or this brand.


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Overall Rating: 4
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: West palm beach in winter, Toronto in summer
Age: 55-64
Travel: 3-6 trips/year

December 9, 2018
Honeymoon

We had a fantastic week at Secrets Akumal. From the time we entered the resort there was a different feel than other resorts we have stayed. The check in was the easiest and quickest we have ever had. The staff was exceptional and are quick to do everything they can to make your stay unbelievable. As with all AM Resorts the fact that you do not have to make reservations makes it another reason to pick. There are many options for dinner and all were very good. There were a few nights that they set up dinner at the quiet pool, We ate at the Brazilian night and watched the Fire Show during dinner, great food and show. The pools were great and you have three to choose from. The activities pool always has something going on like stationary biking, aerobics and volleyball. The intermediate is right beside the activities pool but not so much going on inside the pool. The quiet pool is just that a nice laid back pool if you need some relaxation. Plenty of bars at all of the pools a swim up bar at the activity pool and a close walk to the bars from the other two pools. Of course the wait staff is at all of the pools and will take you order for food. The beach and ocean are beautiful. I don't normally spend much time in the ocean but when you have a chance to see so much sea life that close you take advantage, I swam out to the coral and saw so many beautiful fish and several stingray's. The thing the area is most known for is the sea turtle. If you put the time in you will see at least one and I did as well. Hint, wait for everyone to get very excited and they will motion for everyone to see then swim over. The rooms were nice with a Jacuzzi in the room. There is a lack of privacy if you have a problem with that such thing as there is only a glass door to the toilet and sheer curtain between to Jacuzzi and that area. The only other issue I saw which seems to go along with every Caribbean resort is room temperature. This room could be turned down to 65 but will never reach that because the thermostat is motion activated and it can get hot at night. Overall this resort is the nicest I have ever been too and I hope that I have the opportunity to return someday. It is first class all the way.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Kentucky
Age: 45-54
Travel: 3-6 trips/year

Room Information

Secrets Akumal features 434 elegantly appointed suites that include a private, furnished balcony or terrace, daily refreshed mini bar, a jacuzzi fit for two, BeyondTV smart system, 24-hour room service, complimentary Wi-Fi access and so much more.

Room Details

Junior Suite Tropical View
Hotel/Studio Unit Details

Junior Suite Partial Ocean View
Hotel/Studio Unit Details

Junior Suite Ocean View
Hotel/Studio Unit Details

Junior Suite Swim Out
Hotel/Studio Unit Details

Preferred Club - Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club - Junior Suite Swim Out
Hotel/Studio Unit Details

Preferred Club - Junior Suite Ocean View
Hotel/Studio Unit Details

Romance Master Suite Ocean View
Hotel/Studio Unit Details

Deal of the Day - Junior Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

After a flight with germ-ridden humans, the cool towel and welcome cocktail refresh body and soul.

Elegant, hip suites in warm woods and bright pinks & reds that include a private balcony or terrace.

Many fantabulous suites have in-suite Jacuzzis for two and heart-stopping ocean views. (For realz).

Akumal means "Place of the Turtles" so you can swim, snorkel, and even talk to these magic creatures.

Secrets box for private room service delivery - you don't ever have to see a human if you don't want to.

Descending into Relaxation Central (the spa) with the hydrotherapy circuit and a Swedish massage.

Snorkeling at the second largest barrier reef in the world and enjoying hours of coral-gazing and fish-ogling.

 

What We'd Change

The drive from the airport is a little lengthy at an hour long, but the seclusion on top of the fact you're only 20 minutes away from famous Playa del Carmen more than makes up for it.

 

Why You Should Go

As of June 2018 you can bring your furry friend along!

You're an hour away from the airport, but remember that you'll be totally secluded.

The other cherry is that you're only 20 minutes away from beautiful Playa del Carmen.

This heavenly haven is rated as one of the Top 10 Beaches in Mexico by TripAdvisor®. Love this.

You can take a cocktail class (channel Tom Cruise in "Cocktail"), or shake a leg in dance classes.

You can upgrade to Preferred Club which means better rooms, private swimming pool, and much more.

For a break from beachy stuff, you can hang out and be awed by Mayan ruins nearby.

Break out your inner fish with deep-sea fishing, water polo, Hobie cats, and kayaking.

Available Amenities

  • Beach
  • Volleyball
  • Cable/Satellite TV
  • Concierge Services
  • Currency Exchange
  • Daily Maid Service
  • Jacuzzi
  • Kayaks
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Pool Bar
  • Swimming Pool(s)
  • Scuba Diving ($)
  • 24 Hour All-Inclusive
  • Archery
  • Basketball
  • Dance Classes
  • Medical Services ($)
  • Water Polo
  • Ping Pong
  • 7 Restaurants
  • 6 Bars/Lounges
  • Spa Services ($)
  • ATM/Banking
  • Fax Machine ($)
  • Conference Facilities ($)
  • Yoga
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Volleyball
  • High Speed Internet Access
  • Fitness Center
  • Beach Towels
  • Beauty Salon ($)
  • Swim-Up Bar
  • Fishing ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Deep-Sea Fishing
  • Eco-Adventure Tour(s)
  • Jet Ski Rentals
  • Kayaking
  • Mayan Ruins
  • Nature Park(s)
  • Sailing
  • Scuba Diving
  • Theme Park

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Secrets Akumal Riviera Maya

Carretera Federal 307, km 254+600 Pueblo de Akumal

011-52-984-875-7600

Hotel Description

Secrets Akumal Riviera Maya: Noble Beach Prize Winner - The Bath DE Luxe

For just a moment, picture this: you are sitting on the beach digging your toes into snow-white sand that's hugged by an aqua tealy ocean. Not far away you see some smiling faces walking towards you. You ask why the happiness and they (in unison) say one word, "Turtles." Turns out you can swim with these sweet shelled creatures. It's just the next in a series of Awesome that you're reveling in on Akumal Beach.

Want to join this bliss? You can.

Secrets Akulmal Riviera Maya has everything you have ever wanted in an all-inclusive getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - eight gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if you wake at 4:13 am and want something, you can get it.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Nightly entertainment at the open-air theater - a live show every night. Get ready!
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams Riviera Cancun, Now Jade and Now Sapphire.
  • Free Wi-Fi, Free International Calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

Two words: Epicurean Extravaganza. So prep your palate for everything from pasta and tacos, to Thai chicken and Confit Pork Loin - plus a fresh seafood spot and two grills. Afterwards (or any time in between) grab an espresso at Coco Cafe. You've got eight restaurants to devour. At one stellar spot, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night. Hungry yet?

Market Cafe
Type: International Buffet
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12pm-3pm; Dinner - daily, 6pm-11pm
Description: Lively, casual space explores flavors from all around the world, featuring a buffet and private seating.
Dress code: Casual.

El Patio
Type: Mexican
Hours: Daily, 6pm-11pm
Description: A la carte dining with traditional Mexican ambiance.
Dress code:
Elegant Casual. Gentlemen are required to wear long trousers and collared shirts.

Barefoot Grill
Type: Grill
Hours: Daily, 11am-5pm
Description: Enjoy a variety of light lunch specialties with an ocean view each day.
Dress code: Casual

Oceana
Type: Seafood
Hours: Daily, 6pm-11pm
Description: Scrumptious seafood favorites served a la carte in an outdoor setting, perfect for a romantic evening with your loved one.
Dress code: Casual elegance

Bordeaux
Type: French
Hours: 6pm-11pm
Description: Savor the taste of French cuisine each evening at Bordeaux, serving delectable fare in a romantic, elegant setting.
Dress code: Casual elegance

Coco Cafe
Type:
Cafe
Hours: 24 hours a day, 7 days a week.
Description: Enjoy premium coffee and snacks in a casual and relaxed atmosphere at the Coco Cafe.
Dress code: Casual

Himitsu
Type: Asian fusion
Hours: Nights vary, 6pm-11pm
Description: Himitsu offers guests a fusion of Pan-Asian and hibachi a la carte delicacies.
Dress code: Casual elegance. Long pants are required for men. No sleeveless shirts or flip flops.

Portofino
Type: Mediterranean
Hours: Nights vary, 6pm-11pm
Description: Explore the flavors of the Mediterranean with delicious Italian favorites served each evening.
Dress code: Casual elegance. Long pants are required for men. No sleeveless shirts or flip flops.

Seaside Grill
Type: Grill
Hours: Breakfast - daily, 8am-10am; Lunch - daily, 11am-5pm; Dinner - daily, 6:30pm-11pm
Description: Located directly on the beach, Seaside Grill offers a variety of light snacks, full meals and a la carte Caribbean steaks during the evening.
Dress Code: Casual.

Dining Program
The Sip, Savor & See package is available at Secrets Akumal and allows guests a chance to enjoy dinner and an evening of entertainment at all sister Secrets, Dreams, Now and Sunscape Resort & Spas in the area. Guests must make arrangements a day in advance by 3pm with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use the dining and bar facilities of the resort they are visiting from 6pm-1am. A maximum of 4 guests are allowed per seating. Special restrictions may apply for Christmas and New Year's Eve dinners and other special events. Round-trip taxi fare and gratuities not included.

All hours are subject to change.



BARS/NIGHTLIFE

Adult refreshment abounds in this otherworldly lush locale with six rockin' joints: lobby, swim-up, pool, beach (two) plus a theater bar. Cheers.

Manatees
Pool-side bar. Daily, 10am-5pm

Barracuda
Beach bar. Daily, 10am-5pm

Rendezvous
Lobby bar. Daily, 10am-1am.

Showtime Bar
Bar with entertainment. Daily, 9pm- end of show (10:30pm/11pm).

Desire
Music lounge. Daily, 10pm-1am.

Sugar Reef Bar
Wait service is provided at the pool deck for this main bar. Daily, 9am-11pm.



BEACHES AND POOLS

You've hit the beach jackpot. Cited by TripAdvisor® as one of the Top 10 beaches in Mexico, Akumal Beach is beyond dreamy. Oh, and just 150 meters offshore lies the second largest barrier reef in the world. Want more? There are three sparkling pools including a lavish infinity pool with a killer view of the ocean. You're welcome.

SPORTS/ACTIVITIES

Water

  • Swimming
  • Snorkeling
  • Kayaks
  • Water aerobics
  • Pool volleyball
  • Water polo

Available for an additional charge

  • Scuba diving
  • Deep sea fishing
  • Sport fishing
  • Windsurfing

Land

  • Ping-pong
  • Basketball
  • Volleyball
  • Beach volleyball
  • Archery
  • Yoga
  • Cocktail classes
  • Dance lessons
  • Football

Golf
Secrets Akumal offers guests complimentary green fees at the nearby Riviera Maya Golf Club.

November 1, 2016 through April 30, 2017 and November 1, 2017 through December 23, 2017:

  • Premium Tee Time Supplement: $35 per person
  • Cart fee: $90 per person

From May 1 through October 31, 2016 and May 1 through October 31, 2017:

  • Premium Tee Time Supplement: $15 per person
  • Cart fee: $75 per person


INTERNET

The resort's Unlimited Connectivity program offers complimentary Wi-Fi access and calls to the U.S. and Canada in all guestrooms and public areas. Secrets Akumal also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather.

SPA SERVICES

The world-class Secrets Spa by Pevonia is a 13,000 sq ft facility that includes treatment rooms, multi-functional indoor massage spa suites, spa suites for couples, and a full-service beauty salon for an additional charge. Daily, 8am-8pm. First massage at 9am. Reservations recommended.

Amenities and services include the following:

  • Massages
  • Body treatments
  • Hydrotherapy circuit
  • Facials
  • Haircuts and styling
  • Manicures and pedicures
  • Make-up applications


WEDDING/HONEYMOON

Secrets Akumal Riviera Maya offers wedding/honeymoon services and packages. Please contact the hotel directly for more information.

CHILD CARE

Secrets Akumal Riviera Maya is an adults-only resort.

SMALL DOGS WELCOME

For a $65 fee at all Secrets Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.



ADDITIONAL INFORMATION

Location
Secrets Akumal Riviera Maya is located just 20 minutes from Playa del Carmen and 1 hour South of the Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: 12pm.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 4-night minimum stay is required every year for travel Dec 26-31.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.


All hours, fees, amenities, information and services are subject to change without notice.
Note: The use of drones or artifacts that fly or float in or on the premises of AMResorts hotels is strictly forbidden, except for those that have written authorization from the General Management of the hotel
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