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Secrets Akumal Riviera Maya

Mexico - Riviera Maya

Our Rating

3 Nights with Air from $729 All-Inclusive
Info Customer Reviews Questions & Answers

This'll blow you out of the water: Secrets Akumal Riviera Maya, one of 11 CheapCaribbean Noble Beach Prize Winners (2015 ... More

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Customer Rating 244 Reviews
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.7
Dining Options
 
4.4
Room Comfort
 
4.7
4.7 out of 5
"This resort is def. 5 diamonds. It's got everything. Perfect beach - totally swimmable. You just walk right in. No drop, no fighting big waves. Beautiful white powder sand that won't burn your feet lik..." – Reelovestovaca
244 out of 272 (90%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.7
Dining Options
 
4.4
Room Comfort
 
4.7
4.7 out of 5
"This resort is def. 5 diamonds. It's got everything. Perfect beach - totally swimmable. You just walk right in. No drop, no fighting big waves. Beautiful white powder sand that won't burn your feet lik..." – Reelovestovaca
244 out of 272 (90%) customers would recommend this product to a friend.
Seaweed beach Pedro.. the best pool waiter anywhere around! Dinner on beach One of the 3 pools Above tub, dripped all night! The view of the beach from the infinity pool Snorkeling tours everywhere Lunch at Seaside Grill Main pool This little guy loved our camera Fire show in the theatre Boats anchored at swimming area, causing crowding at our beach! Beach in front of resort Arrival Lobby Beach Time Amazing sunrise every day! Best Staff snorkel with the turtles right off the resort beach Not too shabby! Infinity pool Night time bliss
All Customer Reviews
1-4 of 244 reviews. Sort by
October 8, 2019
amazing

we never go on amazing vacations and never write reviews.... but this trip was too good not to share about! we went for our honeymoon, 10 days/9 nights, and it wasn't enough! the beach is unreal, the food was great, the entertainment was perfect, everything was honestly just amazing! it was small and romantic but never boring! the best part by far was the people... every single person, so kind, so friendly, doing everything they can to make your stay amazing. it was honestly the best trip at the best place, we cant wait to get back there!!!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: portland OR
Age: 25-34
Travel: 1-2 trips/year

October 6, 2019
Best purchase ever!

This was my first purchase with this website ever and we were so incredibly pleased. This resort was relaxing comfort from the second we were greeted with ice cold champagne until checkout when we were so sad to leave. The staff was always courteous and helpful, the food was delicious. We didn't participate in the pool activities so I cannot comment on those but the resort was impeccable, we always saw staff members cleaning. There were no hidden fees or staff trying to upsell items not included which was a pleasant surprise. My only complaint was the distance from the airport, we like to explore and unfortunately didnt rent a car. I would definitely recomend renting a car if you are planning on doing any activity off site. My husband and I loved this resort and would 100% recommend


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Naples, Florida
Age: 25-34
Travel: 1-2 trips/year

September 30, 2019
An incredibly relaxing getaway!

I just returned from a week away at Secrets Akumal, and it was one of the most relaxing and fun weeks of my life! For starters, this resort is absolutely gorgeous. The landscaping is like nothing I've ever seen at a hotel, and you constantly see groundskeepers and maintenance staff working to keep it in tip-top shape. The mosquitoes are out in full force, but that's not the resort's fault, and they provide bug spray upon request. It's easy to get a little lost because the paths take you all over the property and they intersect in a lot of places. The check-in process was smooth. When we arrived, we were greeted with glasses of champagne and chilled hand towels. We were given all of the necessary information and a bellman brought us and our luggage to our room. The room we stayed in was a tropical view junior suite. It had two double beds and a sitting area, as well as a very large and well appointed bathroom, complete with an enormous whirlpool tub. The balcony overlooked the swim-up pool for the rooms on the first floor (we were on the 2nd). Throughout our stay, we occasionally saw naked drunk guests in the pool, and we were even invited down to join them (we politely declined). They were more entertaining than they were bothersome. The entire hotel was immaculate, although we had a couple of minor hiccups with housekeeping. A couple of times, they forgot to make up our room, and the coffee and minibar didn't get restocked until our final day. We did call to ask for more towels on the days the room wasn't made up, and someone came within an hour each time. The food is good at best. We're not foodies and it definitely worked fine for us, but if you're looking for super fancy gourmet meals, you may be disappointed. Our final dinner was on the beach (more about that later), and that meal was more higher end. The breakfast at the Market Cafe is expansive and has lots of choices for everyone, and for quick bites, we occasionally grabbed something from the 24-hour Coco Cafe, which has pastries and sandwiches. We had dinner at Bordeaux, which was good, and the Tepanyaki restaurant, which was so-so. We had room service a few times, and we ordered snacks and lunch to our loungers at the pool, which was great. Francisco is a server at the pool and he was fantastic! He made it a point to constantly check on us, refresh our drinks, and bring us water as he felt we needed it. There are 3 pools at the resort. One is a quiet pool (where we spent most of our time), one is a middle-ground pool, and one is a party pool. You can essentially have 2 different vacations in one stay if you spend part of your time at the quiet pool and part of it at the main pool. The main pool is where all the activities and parties take place. It's a little spring break-ish at times, but for adults, and it can be difficult to find seats there, but depending on what you like to do on vacation, there are options for everyone. The only negative I feel is worth mentioning is their timeshare program presentation. I wouldn't deduct any starts for it because my friend and I did voluntarily agree to sit through the presentation; however, we were asked by Erika at the concierge desk to please sit through it so she can earn credits and we can get a free gift of a dinner for 2 on the beach. We showed up at 10am as requested, and the room was bustling with people sitting at small tables, drinking mimosas, and talking with sales representatives. It reminded me of The Wolf of Wall Street. We were taken to the buffet breakfast with a rep, Ximena, and a rep-in-training, Daniel. We knew we were going to be pitched to purchase a vacation/timeshare package, but we were prepared to say no, and that seemed to be the understanding between all of us. Ximena told us that there was no pressure whatsoever. We chatted throughout breakfast and she wrote down our "bucket list" trips and what we liked to do on vacation, and then when we were finished, we went back to the presentation room. She scribbled out some numbers and asked what we thought, and we said we weren't going to commit. Her demeanor completely changed and she even barked at us, "What did you even come here for?". Four more people came over to try to pressure us, one at a time, and the last woman who came over said, "So you have these dream trips you want to take and you won't commit to this? You'll probably never get to do them. And that's just sad." We laughed it off but it was really quite rude. I understand that their goal is to get you to buy, but we did make it clear from the start that we would not be doing so, so to be treated obnoxiously at the end wasn't the nicest. Overall, this was a wonderful trip, and I would certainly return (although I'll skip the timeshare presentation!). I would recommend this to anyone wanting to take a trip with friends, who wants a romantic getaway, or just wants to enjoy some time in paradise.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New York (USA)
Age: 35-44

September 25, 2019
Second Time returning

Second time returning, Great beach, fantastic service, food was hit or miss, but lots of options, overall, great relaxation pools, and one of the most beautiful resorts and people we've been too!


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Chicago
Age: 35-44
Travel: 1-2 trips/year

Room Information

Secrets Akumal features 434 elegantly appointed suites that include a private, furnished balcony or terrace, daily refreshed mini bar, a jacuzzi fit for two, BeyondTV smart system, 24-hour room service, complimentary Wi-Fi access and so much more.

Room Details

Junior Suite Tropical View
Hotel/Studio Unit Details

Junior Suite Partial Ocean View
Hotel/Studio Unit Details

Junior Suite Ocean View
Hotel/Studio Unit Details

Junior Suite Swim Out
Hotel/Studio Unit Details

Preferred Club - Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club - Junior Suite Swim Out
Hotel/Studio Unit Details

Preferred Club - Junior Suite Ocean View
Hotel/Studio Unit Details

Romance Master Suite Ocean View (Available until 12/22/19)
Hotel/Studio Unit Details

What's to Love

After a flight with germ-ridden humans, the cool towel and welcome cocktail refresh body and soul.

Elegant, hip suites in warm woods and bright pinks & reds that include a private balcony or terrace.

Many fantabulous suites have in-suite Jacuzzis for two and heart-stopping ocean views. (For realz).

Akumal means "Place of the Turtles" so you can swim, snorkel, and even talk to these magic creatures.

Secrets box for private room service delivery - you don't ever have to see a human if you don't want to.

Descending into Relaxation Central (the spa) with the hydrotherapy circuit and a Swedish massage.

Snorkeling at the second largest barrier reef in the world and enjoying hours of coral-gazing and fish-ogling.

 

What We'd Change

The drive from the airport is a little lengthy at an hour long, but the seclusion on top of the fact you're only 20 minutes away from famous Playa del Carmen more than makes up for it.

 

Why You Should Go

As of June 2018 you can bring your furry friend along!

You're an hour away from the airport, but remember that you'll be totally secluded.

The other cherry is that you're only 20 minutes away from beautiful Playa del Carmen.

This heavenly haven is rated as one of the Top 10 Beaches in Mexico by TripAdvisor®. Love this.

You can take a cocktail class (channel Tom Cruise in "Cocktail"), or shake a leg in dance classes.

You can upgrade to Preferred Club which means better rooms, private swimming pool, and much more.

For a break from beachy stuff, you can hang out and be awed by Mayan ruins nearby.

Break out your inner fish with deep-sea fishing, water polo, Hobie cats, and kayaking.

Available Amenities

  • Beach
  • Volleyball
  • Cable/Satellite TV
  • Concierge Services
  • Currency Exchange
  • Daily Maid Service
  • Jacuzzi
  • Kayaks
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Pool Bar
  • Swimming Pool(s)
  • Scuba Diving ($)
  • 24 Hour All-Inclusive
  • Archery
  • Basketball
  • Dance Classes
  • Medical Services ($)
  • Water Polo
  • Ping Pong
  • 7 Restaurants
  • 6 Bars/Lounges
  • Spa Services ($)
  • ATM/Banking
  • Fax Machine ($)
  • Conference Facilities ($)
  • Yoga
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Volleyball
  • High Speed Internet Access
  • Fitness Center
  • Beach Towels
  • Beauty Salon ($)
  • Swim-Up Bar
  • Fishing ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Deep-Sea Fishing
  • Eco-Adventure Tour(s)
  • Jet Ski Rentals
  • Kayaking
  • Mayan Ruins
  • Nature Park(s)
  • Sailing
  • Scuba Diving
  • Theme Park

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Secrets Akumal Riviera Maya

Carretera Federal 307, km 254+600 Pueblo de Akumal

011-52-984-875-7600

Hotel Description

Secrets Akumal Riviera Maya: Noble Beach Prize Winner - The Bath DE Luxe

For just a moment, picture this: you are sitting on the beach digging your toes into snow-white sand that's hugged by an aqua tealy ocean. Not far away you see some smiling faces walking towards you. You ask why the happiness and they (in unison) say one word, "Turtles." Turns out you can swim with these sweet shelled creatures. It's just the next in a series of Awesome that you're reveling in on Akumal Beach.

Want to join this bliss? You can.

Secrets Akulmal Riviera Maya has everything you have ever wanted in an all-inclusive getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - eight gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if you wake at 4:13 am and want something, you can get it.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Nightly entertainment at the open-air theater - a live show every night. Get ready!
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams Riviera Cancun, Now Jade and Now Sapphire.
  • Free Wi-Fi, Free International Calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

Two words: Epicurean Extravaganza. So prep your palate for everything from pasta and tacos, to Thai chicken and Confit Pork Loin - plus a fresh seafood spot and two grills. Afterwards (or any time in between) grab an espresso at Coco Cafe. You've got eight restaurants to devour. At one stellar spot, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night. Hungry yet?

Market Cafe
Type: International Buffet
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12pm-3pm; Dinner - daily, 6pm-11pm
Description: Lively, casual space explores flavors from all around the world, featuring a buffet and private seating.
Dress code: Casual.

El Patio
Type: Mexican
Hours: Daily, 6pm-11pm
Description: A la carte dining with traditional Mexican ambiance.
Dress code:
Elegant Casual. Gentlemen are required to wear long trousers and collared shirts.

Barefoot Grill
Type: Grill
Hours: Daily, 11am-5pm
Description: Enjoy a variety of light lunch specialties with an ocean view each day.
Dress code: Casual

Oceana
Type: Seafood
Hours: Daily, 6pm-11pm
Description: Scrumptious seafood favorites served a la carte in an outdoor setting, perfect for a romantic evening with your loved one.
Dress code: Casual elegance

Bordeaux
Type: French
Hours: 6pm-11pm
Description: Savor the taste of French cuisine each evening at Bordeaux, serving delectable fare in a romantic, elegant setting.
Dress code: Casual elegance

Coco Cafe
Type:
Cafe
Hours: 24 hours a day, 7 days a week.
Description: Enjoy premium coffee and snacks in a casual and relaxed atmosphere at the Coco Cafe.
Dress code: Casual

Himitsu
Type: Asian fusion
Hours: Nights vary, 6pm-11pm
Description: Himitsu offers guests a fusion of Pan-Asian and hibachi a la carte delicacies.
Dress code: Casual elegance. Long pants are required for men. No sleeveless shirts or flip flops.

Portofino
Type: Mediterranean
Hours: Nights vary, 6pm-11pm
Description: Explore the flavors of the Mediterranean with delicious Italian favorites served each evening.
Dress code: Casual elegance. Long pants are required for men. No sleeveless shirts or flip flops.

Seaside Grill
Type: Grill
Hours: Breakfast - daily, 8am-10am; Lunch - daily, 11am-5pm; Dinner - daily, 6:30pm-11pm
Description: Located directly on the beach, Seaside Grill offers a variety of light snacks, full meals and a la carte Caribbean steaks during the evening.
Dress Code: Casual.

Dining Program
The Sip, Savor & See package is available at Secrets Akumal and allows guests a chance to enjoy dinner and an evening of entertainment at all sister Secrets, Dreams, Now and Sunscape Resort & Spas in the area. Guests must make arrangements a day in advance by 3pm with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use the dining and bar facilities of the resort they are visiting from 6pm-1am. A maximum of 4 guests are allowed per seating. Special restrictions may apply for Christmas and New Year's Eve dinners and other special events. Round-trip taxi fare and gratuities not included.

All hours are subject to change.



BARS/NIGHTLIFE

Adult refreshment abounds in this otherworldly lush locale with six rockin' joints: lobby, swim-up, pool, beach (two) plus a theater bar. Cheers.

Manatees
Pool-side bar. Daily, 10am-5pm

Barracuda
Beach bar. Daily, 10am-5pm

Rendezvous
Lobby bar. Daily, 10am-1am.

Showtime Bar
Bar with entertainment. Daily, 9pm- end of show (10:30pm/11pm).

Desire
Music lounge. Daily, 10pm-1am.

Sugar Reef Bar
Wait service is provided at the pool deck for this main bar. Daily, 9am-11pm.



BEACHES AND POOLS

You've hit the beach jackpot. Cited by TripAdvisor® as one of the Top 10 beaches in Mexico, Akumal Beach is beyond dreamy. Oh, and just 150 meters offshore lies the second largest barrier reef in the world. Want more? There are three sparkling pools including a lavish infinity pool with a killer view of the ocean. You're welcome.

SPORTS/ACTIVITIES

Water

  • Swimming
  • Snorkeling
  • Kayaks
  • Water aerobics
  • Pool volleyball
  • Water polo

Available for an additional charge

  • Scuba diving
  • Deep sea fishing
  • Sport fishing
  • Windsurfing

Land

  • Ping-pong
  • Basketball
  • Volleyball
  • Beach volleyball
  • Archery
  • Yoga
  • Cocktail classes
  • Dance lessons
  • Football

Golf
Secrets Akumal offers guests complimentary green fees at the nearby Riviera Maya Golf Club.

November 1, 2016 through April 30, 2017 and November 1, 2017 through December 23, 2017:

  • Premium Tee Time Supplement: $35 per person
  • Cart fee: $90 per person

From May 1 through October 31, 2016 and May 1 through October 31, 2017:

  • Premium Tee Time Supplement: $15 per person
  • Cart fee: $75 per person


INTERNET

The resort's Unlimited Connectivity program offers complimentary Wi-Fi access and calls to the U.S. and Canada in all guestrooms and public areas. Secrets Akumal also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather.

SPA SERVICES

The world-class Secrets Spa by Pevonia is a 13,000 sq ft facility that includes treatment rooms, multi-functional indoor massage spa suites, spa suites for couples, and a full-service beauty salon for an additional charge. Daily, 8am-8pm. First massage at 9am. Reservations recommended.

Amenities and services include the following:

  • Massages
  • Body treatments
  • Hydrotherapy circuit
  • Facials
  • Haircuts and styling
  • Manicures and pedicures
  • Make-up applications


WEDDING/HONEYMOON

Secrets Akumal Riviera Maya offers wedding/honeymoon services and packages. Please contact the hotel directly for more information.

CHILD CARE

Secrets Akumal Riviera Maya is an adults-only resort.

SMALL DOGS WELCOME

For a $65 fee at all Secrets Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.



ADDITIONAL INFORMATION

Location
Secrets Akumal Riviera Maya is located just 20 minutes from Playa del Carmen and 1 hour South of the Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: 12pm.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 4-night minimum stay is required every year for travel Dec 26-31.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.


All hours, fees, amenities, information and services are subject to change without notice.
Note: The use of drones or artifacts that fly or float in or on the premises of AMResorts hotels is strictly forbidden, except for those that have written authorization from the General Management of the hotel
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