Search
Deals
Cruises
Get Help
Call Us

Sandos Caracol Eco Resort

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $1,339 All-Inclusive
Info Customer Reviews Questions & Answers

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos ... More

Customer Rating 686 Reviews
Value
 
4.2
Service
 
4.0
Beaches & Pools
 
3.8
Dining Options
 
3.7
Room Comfort
 
3.8
4 out of 5
"A vacation is what you make it and my boyfriend and I loved our time at Sandos! I read a lot of bad reviews on Trip Advisor for Sandos Caracol and after being here I can say that they are uncalled for ..." – AIB23
628 out of 804 (78%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.0
Beaches & Pools
 
3.8
Dining Options
 
3.7
Room Comfort
 
3.8
4 out of 5
"A vacation is what you make it and my boyfriend and I loved our time at Sandos! I read a lot of bad reviews on Trip Advisor for Sandos Caracol and after being here I can say that they are uncalled for ..." – AIB23
628 out of 804 (78%) customers would recommend this product to a friend.
Furniture was falling apart Doves kissing.& candles Our welcome committee monkey MisTer Crab the beach club Cenote at the resort 24 hour buffet beach view from boardwalk Peeling paint and dirty Fruit Basket/ w wine & glasses. Main Cenote Picture Perfect Views Awe, another day in paradise! fun in the sun Everyday was something new ! Riviera Restaurant tables on terrace overlooking beach Beach Sandos Caracol Mayan Ruin cenote outside our room A monkey right on our balcony Room broken shelves, example of the room bad shapes. The water park was a blast The beach MAP OF RESORT Beach at sunset The beach we snorkeled from! a view of the beach HOTEL SANDOS Moldy Walls Jungle Pool Monkeys outside out room great beds, cleaning service was great!!!!!! Cenote Ohh la la The beach was as relaxing as our stay. There was some seaweed but I don't think my kiddos cared one bit! No caption needed sand never gets hot! Shrimp cocktail on the beach. The resorts cenote Tequila tasting. Yum! Just one of many delighful drinks!! Free!! Sandos Caracol Beach Area Beach Monkeys Pretty pool from suspension bridge Old Coffee Grinds/Dirty Machine the rooms Nice view & relaxing HOTEL SANDOS The view from the beach! jaquzzi tubs in the room!!!!! My kids got to hold a tucan on the beach Beautiful beach and water! Splashpad Never know who you’ll run into on vacation! Kayaking off the beach Peacock swim-up bar steak included Ahhh The Romantic Boat Trip includes sparkling wine and chocolate covered strawberries. Dinner at dusk snorkling with turtles
All Customer Reviews
1-4 of 686 reviews. Sort by
September 9, 2019
Amazing Trip!!

I can not thank Sandos enough for such an amazing trip. This was my first big vacation with my kids (all by myself). They had such a wonderful time and there is SO MUCH to do! We made sure to do it all! They loved the water park, wild animals, the beach everything! Everyone that worked there was so incredibly nice! I couldn't have asked for a better trip with my kiddos. A few things to note, please bring tips. Even though the resort is all inclusive, those workers deserve it! Also service will be better and drinks stronger! Also, be prepared because the restaurants are not air conditioned, that was why the Mediterranean restaurant on the beach was the best! It has the best breezes off the ocean. One last thing, be sure to take socks if your kid wants to go to the Kid Club. We didn't take any and they don't sell them there. So sadly my younger girls missed out on that. But other than those few things, it was absolutely worth it and I can't wait to go back!

The water park was a blast There was some seaweed but I don't think my kiddos cared one bit!
0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
User Image

From: Fort Worth, Texas
Age: 25-34
Travel: 1-2 trips/year

September 7, 2019
2nd time around and dissappointed

This is my second time in 2 years staying at Sandos Caracol. This time i wanted to bring my daughter so she could enjoy the wildlife and water park. The restaurants have good food but the service was lacking. We were often sat in the corners since their was only the 2 of us and were forgotten about, along with other tables of 2. The beach was worse then last time. The water was brown because of all the seaweed and barely anyone went in it. We found out from other guests that we could go the the other Sandos location and enjoy the amenities and beach there which was crystal clear and beautiful. The room was horrible, the smell was musty and we realized when we got home that all of our clothes and belongings smelled like it. It took 2 washings to get the smell out of our clothes. The air conditioner dripped water constantly from the ceiling soaking 4 shower towels daily. It took 4 days out of our 6 before it was fixed. Housekeeping just kept putting more towels on the floor. The water in the shower would go from cold to super hot on its own and their was no hot water at all for over 24 hours. We spoke with the front desk and was given no information, along with the rooms around us that called as well. I found out talking from other guests that almost the entire resort did not have hot water. No compensation was offered for any of these issues The water park and wildlife were great for my daughter who loved it. Overall compared to my first stay at Sandos as a paying adult customer I was very disappointed, but as a mom on vacation I was extremely happy that my daughter enjoyed our trip.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 3
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
2.0
Dining Options
 
4.0
Room Comfort
 
1.0
User Image

From: Chicago, IL
Age: 35-44
Travel: 1-2 trips/year

September 4, 2019
Truly Tropical

I am so glad that I found a deal on this resort because it was amazing. You are in the jungle with the beach next door, and tons of wildlife roaming the grounds. The service was great, everyone is very friendly and want to make sure you are having a good time. There was so much to do, I will have to go back for another trip! The only problem I had was the restaurants. Some were really good, but some were not. The wait time can also be long, by the all-inclusive drinks help with that situation. All in all, one of the best trips I have taken.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
User Image

From: New Jersey
Age: 35-44
Travel: 3-6 trips/year

September 3, 2019
Beautiful resort.. excellent service!

Its a really beautiful and a pretty big resort!! We had a great time staying there wish their food was better though! everyone working there was very nice and friendly. Haven’t met a single rude person there at the resort loved their positive and happy vibe! If I have to say one thing that I would want them to change is the quality of the food and drinks..I would still highly recommend this resort!!

Beautiful resort.. excellent service! Beautiful resort.. excellent service!
0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
User Image

From: New York City
Age: 25-34
Travel: 1-2 trips/year

Room Information

Ever seen a spider monkey on your balcony? Or a bushy-tailed coati just outside your door? The 956 guestrooms and junior suites at Sandos Caracol Eco Resort are situated in 3-story buildings among the property's lush jungle. Each room has amenities that include cable TV, mini bar, a private balcony or terrace, and many other comforts.

Room Details

Standard Room
Hotel/Studio Unit Details

Select Club Superior Room (Adults-Only 18+)
Hotel/Studio Unit Details

Eco Family Superior
Hotel/Studio Unit Details

Select Club Deluxe Room (Adults-Only 18+)
Hotel/Studio Unit Details

Eco Family Junior Suite
Hotel/Studio Unit Details

Royal Elite Superior
Hotel/Studio Unit Details

Select Club Penthouse (Adults-Only 18+)
Hotel/Studio Unit Details

Eco Family Penthouse
Hotel/Studio Unit Details

Royal Elite One Bedroom Suite
Hotel/Studio Unit Details

Royal Elite Penthouse
Hotel/Studio Unit Details

What's to Love

The All-Nature Experience includes 40 eco activities and Mayan traditions with wild animals roaming the resort, while the water park has 29 waterslides for kids and adults alike.
 

What We'd Change

The grounds are pretty big, so there's a lot of walking involved. But that means you have a better chance of spotting the wildlife in the surrounding ecosystem!

 

Why You Should Go

Sandos Caracol Eco Resort has something for every vacationer: nature activities, a water park, a white sand beach and an adults only section with its own pool and beach club.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Safe Deposit Box
  • Water Polo
  • Bicycles
  • Billiards
  • Darts
  • 8 Restaurants
  • Porter/Bellhop
  • Nightclub
  • Catering
  • Massage ($)
  • Theater
  • 10 Bars/Lounges
  • Spa ($)
  • Beach Towels
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Boogie Boarding
  • Wireless Internet
  • Tour Desk
  • Watersports Center ($)
  • Handicap Rooms (on request)
  • Honeymoon Packages
  • Car Rental Available ($)
  • Dive Shop ($)
  • Gift Shop ($)
  • Fishing ($)
  • Non-Smoking


Nearby Excursions & Attractions

  • Beach
  • Fishing
  • Golf Course(s)
  • Hiking/Biking Trails
  • Horseback Riding
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Sandos Caracol Eco Resort

Carretera Cancun, Chetumal, Km 295

+98 48 73 4444

Hotel Description

Sandos Caracol Eco Resort: All Inclusive Fun for Families and Adults

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos Caracol Eco Resort in Playa del Carmen. Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Kids love it! Children are a definite priority at Sandos Caracol, which offers a Kids Club for games and crafts, and an exciting program for teens. Topping it off, everyone is sure to love the water park with 29 water slides and wet-and-wild fun for kids, teens and grown-ups.

Set on the warm white sands of Playa del Carmen, the resort is home to crystal clear cenotes, mangrove forests and lush jungle. The hotel's All-Nature Experience includes a daily program of thrilling eco activities like floating along a river through the mangrove, swimming in the central cenote, Mayan cooking lessons, jungle survival skills and more, in addition to nighttime Mayan shows in stunning outdoor locations.

The All Inclusive plan at Sandos Caracol lets you indulge in an extensive list of restaurants and bars scattered throughout the resort. Grab a margarita at the swim-up bar, indulge in midnight cravings at the 24-hour snack bar, feast on mouthwatering surf and turf options at Los Lirios Steak and Fish Club, and try delicious eco cuisine at the beachfront Salvia restaurant. During the day, choose between the secluded chill-out pool and the exciting main pool with kids area, and visit the theater in the evenings for nighttime shows.

Couples just love the Select Club Adults Only section (ages 18 and up) set in a secluded part of the resort, featuring a beautiful pool and jacuzzi area as well as an exclusive beach area and beach club with extra amenities. Take the luxury to the next level with a visit to Spa Sandos, featuring a hydrotherapy area for adults and a fitness center, both part of the All Inclusive plan, as well as soothing massages, rejuvenating body treatments and a traditional Mayan temazcal ceremony.

This hotel is All-Inclusive.
Features include:

  • All meals, snacks and dinner
  • Unlimited domestic beer, soft drinks, house wine and domestic and international cocktails
  • Daily activities program
  • Taxes and service charges

Sandos Caracol also offers fantastic exchange privileges with Sandos Playacar Beach Resort, subject to availability. Guests should book their day passes (available for use from 11am-11pm) at the concierge desk of Sandos Caracol. Privileges include access to Sandos Playacar's buffet restaurants and several other facilities and amenities!



DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

La Laguna
Type:
International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm
Description:
Main Restaurant, serving an international buffet.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

Las Mascaras
Type: Mexican
Hours: Daily, Snacks: 4pm - 6pm; Dinner: 6pm-11pm
Description: Mexican buffet, open for dinner only.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

La Riviera
Type: Mediterranean
Hours: Daily, 5:30pm-11pm
Description: A la carte restaurant serving Mediterranean specialties.
Dress code: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

Fogo do Brazil
Type:
Brazilian Rodizio
Hours: Daily, 5:30pm-11pm
Description: Brazilian a la carte restaurant.

El Templo
Type: Japanese Teppanyaki
Hours: Daily, 5:30pm-11pm
Description: Japanese Teppanyaki tables, with show cooking. Reservations are required.

Los Lirios
Type: Steak and Seafood
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with surf and turf specialties.

La Toscana
Type: Italian
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm Snacks - 11pm-5am
Description: A la carte service featuring Italian specialties for dinner.

Salvia
Type: Vegan
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with vegetable specialties.

Lobby
Type: Snacks
Hours: Daily, 5am-7am

Dress code for the restuarants: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

All hours are subject to change.



BARS/NIGHTLIFE

L'Elefant
Daily, 7am-midnight.

El Mangler
Daily, 10am-midnight.

El Mapache
Daily, 6pm-midnight.

Beach Bar
Daily, 10:30am-6pm.

La Tortuga
Daily, 10:30am-6pm.

Sirena
Daily, 10:30am-6pm.

Iguana
Daily, 10:30am-6pm.

Theatre Bar
Daily, 6pm-11pm

Los Lirios
Disco bar (18+). Daily, 11pm-2am.



BEACH

Sandos Caracol Eco Resort is located on a beautiful stretch of white-sand beach in Riviera Maya. Lounge chairs and palapas are provided on the beach, and there are two beach bars, one for all guests and one in the exclusive Select Club adult-only area of the beach.

POOLS

Find your spot in the sun at one of the resort's glistening blue pools - one for Select Club Adults only, one chill out pool, one activities pool (with a separate children's area) and a splashing water park for children and adults with 29 fun water slides and water games. The Jacuzzi is only for adults (18+).

SPORTS/ACTIVITIES

Water

  • Introductory diving lessons (once per stay)
  • Snorkeling (one hour per day)
  • Kayaking
  • Hobie Cats
  • Boogie Boarding

For an additional charge:

  • Scuba diving
  • Snorkeling tours
  • Fishing trips
  • Jet skis
  • Parasailing
Land
  • Fitness Center (18+)
  • Darts
  • Billiards
  • Football
  • Beach volleyball
  • Tennis
  • Bicycles

Golf
Golf is available at the nearby Grand Coral Golf Club, Nick Price's most golfer-friendly creation, featuring 18 holes, a par 71 and 7,043 yds. It offers a modern Club House and exclusive Beach Club. Grand Coral's cutting-edge Playa del Carmen golf course preserves the environment of the area.



INTERNET

Sandos Caracol Eco-Resort offers complimentary Wi-Fi access in common areas of the resort.

SPA SERVICES

The 6,561-sq-ft Playa del Carmen Spa offers sixteen luxury treatment rooms that feature saunas, a steam bath and hydrotherapy facilities that are ready to leave you relaxed and recharged. The following treatments are available for an additional cost:
  • Massages
  • Facials
  • Beauty salon
  • Sauna & Jacuzzi (18+)


WEDDING SERVICES

Sandos Caracol offers wedding services. Please contact the front desk directly.

CHILD CARE

Eco Activities for Kids: We focus on teaching our children to live in harmony with nature, and to take care of the environment. We offer a variety of activities designed to help children interact with our native animals and plants.
Kids Club fully equipped with video games, jungle gym, trampoline, and a mini movie theatre, with fully supervised activities program such as: children's pool, games and arts & crafts and mini disco. For children 4-12 years old. Open 10am-10pm.
Baby Club for the ages 2-3 years is open 10am-1pm and 3pm-6pm.
Teens Activities for 13-17 years old with assistance of our animation and sports team. Music, pool tables, table tennis, foosball, beach soccer, volleyball, seven brand new water slides, among others. Schedule times may vary according to weekly program.



ADDITIONAL INFORMATION

Location
Sandos Caracol Eco-Resort is located on the Mayan Riviera, 45 minutes from Cancun International Airport (CUN) and just 15 minutes from Playa del Carmen.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation. Minimum check-in age is 18.

Rainforest Alliance
Sandos Caracol Eco Resort is a Rainforest Alliance CERTIFIED hotel.
Green Initiatives include: "Pack for a Purpose" (donations to local schools) and "Animal Keepers", where guests can helo the onsite Vet take care of local wildlife and rescue animals.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
Close
 

Choose Your Options

Depart:  
Number of Rooms:
 
Room 1 Details:
- or -
Choose a Vacation Package
and Save More!
$100 Instant Savings More
5 days, 4 nights
Travel Dates 1/3 - 4/4
Starting at $1339 was $1819
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only 2 days left to book!
$100 Instant Savings More
5 days, 4 nights
Travel Dates 9/22 - 12/20
Starting at $1099 was $1559
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only one day left to book!
6 days, 5 nights
Travel Dates 12/21 - 1/2
Starting at $1909 was $3219
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 2am EST

All Mexico - Riviera Maya Resorts