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Royal Hideaway Playacar - Adults-Only All-Inclusive

Mexico - Riviera Maya

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Sunshine for days, cocktails on point and a whole lot of chillin' time are on your vacation docket at this idyllic, pris ... More

Customer Rating 118 Reviews
Value
 
4.5
Service
 
4.5
Beaches & Pools
 
4.5
Dining Options
 
4.4
Room Comfort
 
4.5
4.5 out of 5
"This was a perfect vacation to unwind from the day to day hectic life that we all lead. From the moment you arrive you are completely spoiled and catered to; a fresh towel, glass of champagne and the s..." – JenByler
113 out of 128 (88%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.5
Beaches & Pools
 
4.5
Dining Options
 
4.4
Room Comfort
 
4.5
4.5 out of 5
"This was a perfect vacation to unwind from the day to day hectic life that we all lead. From the moment you arrive you are completely spoiled and catered to; a fresh towel, glass of champagne and the s..." – JenByler
113 out of 128 (88%) customers would recommend this product to a friend.
fab beach From My Balcony Poolside Beautiful beach! View from the Pool Deck Our private dinner on the beach - what a lovely memory View from Main Pool Sunrise from the Beach view from breakfast View standing in the infinity pool Walking up to the pool zone White sand beach and lovely palms. Beautiful sunrise on our last day
All Customer Reviews
1-4 of 118 reviews. Sort by
September 16, 2019
Great staff, food and facility- We’ll be back

This was our fifth Riviera Maya resort and the best. We liked that it’s smaller than others we’ve stayed at because we like the personal service - felt like friends or family each time we talked to staff. The room was very nice and the bed and linens luxurious. The food quality, presentation and service in the restaurants is the main thing that set this resort apart from others we’ve stayed at. It’s not easy to assemble and keep such a warm and professional staff but they’ve found the magic. We’ll be back!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Chandler, Arizona
Age: Over 65
Travel: 1-2 trips/year

September 14, 2019
5 star hidden hideaway

We stood at the Royal hideaway in playa de carmen. Resort was clean and food was amazing. Adults only ..very quiet and cozy for 2 people that want to get away from the stress in life or to love so more in this beautiful resort. We saw top notch shows and performers too. Everyone here is so nice from the moment you arrive and during your stay. Quality is understatement here . Its excellent in every . Highly recommend this resort. The rooms were amazing too always cleaned. They clean rooms twice a day which was nice. Every building had it's own concierge so dealing with as front desk is none existing. Real happy ! We will be back.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Metuchen, nj
Age: 45-54
Travel: 1-2 trips/year

August 14, 2019

Very nice resort, excellent service, could have been more restaurant options and availability, some were closed, disappointed that the dinner theater restaurant was closed. Also need some more daytime entertainment at the pool. More music! Refrigerator in room could have been a lot more cold. just basically room temperature. Also ice machines should be available on each floor or somewhere, had to get buckets of ice everyday from room service, even though room service was very good too! The service everywhere though was great! everyone that worked there so friendly. Just need a few tweeks, also could use a dinner buffet, only available for breakfast, And really don't think the men in slacks requirement is necessary, it is a tropical atmosphere, nice shorts and shirts should be acceptable. thankyou!


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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Channahon , IL
Age: 55-64
Travel: 1-2 trips/year

August 13, 2019
Buyer Beware!

We were supposed to go to another resort in Punta Cana but with everything that has been happening there, our families were concerned about us going and we decided to go back to Cancun. The representative of Cheap Caribbean steered me to this resort with the knowledge that it was comparable to what I was going to get in Punta Cana for the same price. The resort itself is older and even though we were told it had updated in 2017, it still showed it's age. Our room smelled musty and moldy and for the first 4 days, we had no hot water. One day the toilet did not flush. After one night's turn down, we had to request towels as they did not restock the room. The mini fridge barely kept the drinks cool. Our phone did not work to get an outside line or any concierge, housekeeping or anything but room service. Our concierge came in to try to get the phone to work and get someone from maintenance to fix our water issues but he never came back and no one showed to fix the matters. Wi-fi was terrible and could not call out. Lazy river was green, had things floating in it with a scum layer on top and half the time was not working. The pools tiles were green with mold and who knows when they were last cleaned out. Three of the smaller pools were very green, had things on the bottom and floating on top and scum layer on the top of water. Would not get in these. Jacuzz's by the pool had things floating in them. Vendors were aloud to come up right to the pools and try to sell you items. No security on the beach, much less on the property. Very limited on types of drinks. We had a tour meet in the front of the facility at 5:45am one morning. No lights were working on any of the buildings or the walkways. Had to use our cell phone lights to guide us up to the front of the property. After reporting our issues for the forth time and asking to speak with the manager, they finally moved us to a special room called the spa suite. Was an extremely nice suite that was very comfortable. We only wanted a room that had hot running water and toilet working. Couple of days they made the beds and cleaned up used towels but never finished putting pillows on beds and cleaning supplies and bag of extra supplies were left on the couch. Snacks and drinks were never replaced in our bar area. Hot water was still iffy at times.....I guess you had to know the right times to try to take a hot shower. The one good thing about this resort was the dining rooms were excellent. All the different restaurant managers came up to us at different times of the day and had their chefs speak to us about making special meals for us. This was an awesome experience but made us uncomfortable as we were not asking for anything special but just to have main items work in rooms. Manager of facility and dining room staff were excellent. Felt very alone here as we could not contact Cheap Caribbean even when we went to the manager and the Amstar representative. The two numbers they gave us did not work and the one time they tried to call me, my phone did not ring and did not get the message that they called until a day later (wifi terrible). I have traveled a lot using Cheap Caribbean and others but will not be using them again to help with travel plans. Definitely will never go back to this resort!!

Buyer Beware!
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Overall Rating: 1
Value
 
1.0
Service
 
3.0
Beaches & Pools
 
1.0
Dining Options
 
4.0
Room Comfort
 
1.0
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From: NC
Age: 55-64
Travel: 3-6 trips/year

Room Information

The exclusive Royal Hideaway Playacar - Adults-Only, All-Inclusive offers 200 elegantly-appointed guest accommodations with 24-hour room service. Mexican colonial style architecture adorns two-or three floor villas giving guests sheer privacy and exceptional intimacy throughout their stay.

Room Details

Luxury (LUX)
Hotel/Studio Unit Details

Luxury Royal View
Hotel/Studio Unit Details

Luxury Relax Pool
Hotel/Studio Unit Details

Luxury Sunrise
Hotel/Studio Unit Details

Sea View Suite
Hotel/Studio Unit Details

What's to Love

All-inclusive paradise that caters to adults-only. Prepare to be spoiled rotten.

Lounging on one of the prettiest beaches in Playa del Carmen - it's more than dreamy.

Six glorious pools where you get to work on your tan, sip fruity cocktails & chill.

The gorgeous tropical gardens, it's not overly crowded and service that's unbelievably good.

The Royal Hideaway Butler. Swoon.

 

What We'd Change

Families with kids under the age of 18 aren't stoked about the age policy, but the adult-only tranquility is part of the appeal for honeymooners.

 

Why You Should Go

A cool towel, glass of bubbly & the scent of fresh flowers take the edge off while you check in.

Activities galore await - cycling, shuffleboard, bocce ball, windsurfing, tennis, aerobics & more.

Ten minute massages by the pool (tips only) are totally worth it.

Stroll down La Quinta Avenida for awesome shopping and entertainment.

It's a member of The Leading Hotels of the World.

Available Amenities

  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Nightly Entertainment
  • Swimming Pool(s)
  • Tennis Court(s)
  • Sailing
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Parking
  • Safe Deposit Box
  • Basketball
  • Medical Services ($)
  • Ping Pong
  • Horseshoes
  • Bicycles
  • Scuba Lessons
  • Non-Smoking Rooms (on request)
  • 6 Restaurants
  • 3 Bars/Lounges
  • Bocce Ball
  • Multilingual Staff
  • Catering
  • Snack Bar
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Spa Services ($)
  • Wedding Services ($)
  • Room Service
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Bell Staff Service
  • Business Services ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Flat Screen Television
  • Alarm Clock/Radio
  • Afternoon Tea
  • Watersports Center ($)
  • Beach Towels
  • Pool Towels (complimentary)
  • Loungers at Beach and Pool
  • Tour and Island Information
  • Beauty Salon ($)
  • Evening Entertainment
  • Handicap Rooms (on request)
  • Car Rental Available ($)
  • Dive Shop ($)
  • Gift Shop ($)


Nearby Excursions & Attractions

  • Beach
  • Deep-Sea Fishing
  • Dining
  • Dive Shop(s)
  • Fishing
  • Parasailing
  • Spa(s)/ Wellness Center(s)
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Royal Hideaway Playacar - Adults-Only All-Inclusive

Lote Hotelero #6 Fracc

+52 984 873 4500

Hotel Description

Royal Hideaway Playacar - Adults-Only, All-Inclusive: Relaxing On Point

Sunshine for days, cocktails on point and a whole lot of chillin' time are on your vacation docket at this idyllic, pristine stretch of white sand. Located in beautiful Playa del Carmen, this beachy paradise will instantly brighten your mood not only with luxurious, world-class service, but also with a Royal Hideaway Butler. Six shimmering pools, a fab full-service spa and sumptuous cuisine also await. When you step onto these silky sands, get ready to indulge in a day of whatever your heart desires. It's dreamy, we know. Time to hit the beach, friends.

DINING

Six elegant, a la carte restaurants with sumptuous, signature cuisines like tasty Mexican, Caribbean, Italian, Asian and made-to-order dishes off the grill. If you want to splurge a little, and we think you will, reserve a spot at the "Chef's Table Experience" - you get to nosh on a 12+ course gourmet tasting menu (personally overseen by the Executive Chef himself) paired with the best wines. Delicioso. (Surcharges apply)

Las Ventas
Type:
International
Hours: Daily, 6pm-10pm
Description: A la carte restaurant serving an international menu sure to exceed your culinary expectations. Reservations are required.
Dress code: Elegant casual. Men are required to wear collared shirts, long pants and closed toed shoes for dinner.

Chef's Table at Las Ventas
Type:
Tasting Menu
Hours: One seating, more information on arrival
Description: Unique dining experience, complete with a live video feed from the kitchen, offers guests the opportunity to interact with the resort's executive chef, Raul Vaquerizo and his team. Some of the delicacies are watermelon soup, shrimp tempura mushrooms and lobster gratin with parmesan aioli. Reservations are required and surcharges apply.
Dress code: Elegant casual. Men are required to wear collared shirts, long pants and closed toed shoes for dinner.

Palazzo
Type: Italian
Hours: Daily, 6pm-10pm
Description: Enjoy fine a la carte Italian cuisine and tempting regional delicacies. It boasts an elegant and charming atmosphere. Reservations are required.
Dress code: Elegant casual. Men are required to wear collared shirts, long pants and closed-toe shoes for dinner.

Club Royale
Type:
Dinner Show
Hours: Nights vary, more information on arrival
Description: Four-course dinner and show, 1 or 2 evenings per week. Reservations are required.
Dress code: Elegant casual. Men are required to wear collared shirts, long pants and closed-toe shoes for dinner.

Spices
Type:
Mexican
Hours: Breakfast- daily, 7am-10:30am; Lunch- daily, 12:30pm-2:30pm; Dinner- daily, 6pm-10pm
Description: Majestically overlooking the Caribbean sea, this restaurant combines your favorite island dishes and authentic Mexican cuisine. Fresh fish, seafood and local fare are the specialties from the a la carte menu. Reservations for dinner are required.
Dress code: No flip-flops or beachwear. Casual: Neckless t-shirts, jeans, shorts and casual or sporty footwear, both ladies and gentlemen are permitted.

Azia
Type: Asian
Hours: Daily, 6pm-10pm
Description: AAA Four Diamond restaurant offering gourmet specialties from the Far East with an emphasis on Japanese cuisine. The menu, designed and prepared by a team of culinary masters will amaze you with authentic Oriental favorites including Thai. Reservations are required.
Dress code: Elegant casual. Men are required to wear collared shirts, long pants and closed-toe shoes for dinner.

The Grill
Type:
Grill
Hours: Daily, 6pm-10pm
Description: A la carte restaurant situated on the deck overlooking the water. Romantic al fresco dining with a chef's selection of grilled specialties. Reservations are required.
Dress code: No flip-flops or beachwear. Casual: Neckless T-shirts, jeans, shorts and casual or sporty footwear, both Ladies and Gentlemen, are permitted.

The Deck
Type: Snacks
Hours: Daily, 7am-6pm
Description: Located between the pool and the beach and featuring an array of finger foods, sandwiches, local favorites and cocktails.

Hours are subject to change.

BARS/NIGHTLIFE

You can grab a drink by the pool, at the beach, or when the sun starts to set, find a spot on the patio for live music with your libations. Salud.

Bar Allegria
Casually elegant bar. Daily, 6pm-1am.

Piano Bar
Located in Las Ventanas Restaurant. Daily, 6pm-11pm.

High Tea
Located in the lobby outside Las Ventanas Restaurant, including sparkling wine, international selection of coffee and tea and your choice of canapes, finger sandwiches and pastries. Daily, 4pm-6pm.



BEACHES AND POOLS

If the white, sugary sands and bright blue waves don't give you beach bliss, then dipping your toes into one of the six glistening pools is bound to make your day. Pull up a lounger - you've got some sunning to do.

SPORTS/ACTIVITIES

Water

  • Scuba clinics
  • Kayaking
  • Sailing
  • Aqua aerobics
  • Boogie boards

Land

  • Shuffleboard
  • Basketball
  • Bocce ball
  • Horseshoes
  • Table tennis
  • Bicycles
  • Tennis

Golf
Golf courses are available near Royal Hideaway Playacar Resort. Please contact the hotel directly for more information.



INTERNET

Wireless Internet in public areas of the resort is included in Royal Hideaway's all-inclusive package.

SPA SERVICES

The Royal Hideaway Spa is a full-service spa with highly trained staff (fees apply). Daily, 8am-8pm.
  • Massages
  • Body treatments
  • Wraps
  • Exfoliations
  • Aroma Reflexology
  • Facials

The spa also features a full-service beauty salon offering the following:

  • Manicures and pedicures
  • Hair care
  • Waxings


WEDDING SERVICES

Royal Hideaway Playacar offers wedding and renewal of vows packages, including an on-site wedding coordinator to arrange all the details for an additional charge.

Honeymoon
For an additional charge, a variety of honeymoon packages are also offered. For more information, please contact the resort directly.



CHILD CARE

This is an adult-only resort. Guests must be 18 years of age or older to stay at this resort.

ADDITIONAL INFORMATION

Location
Royal Hideaway Playacar - Adults-Only, All-Inclusive is a 45-minute drive from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Spring Break/Youth Policy
Individual student bookings are accepted. The minimum age requirement for check-in is 18 years of age. No more than the maximum occupancy per room is allowed. A refundable deposit of $200 per person (cash or credit card) is required upon check-in at the resort.
Group student bookings must be requested through the Groups Department. These groups require a chaperone in addition to the refundable deposit.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.

Resort Update
Please note, Royal Hideaway Playacar has advised that they are currently renovating their elevators. The elevator going to the Palazzo Restaurant will be closed for further notice. The Palazzo Restaurant can still be accessed by stairs.



All hours, fees, amenities, information and services are subject to change without notice.
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