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Riu Palace Riviera Maya

Mexico - Riviera Maya

Our Rating
1-833-531-2709
4 Nights with Air from $709 All-Inclusive
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Go ahead and dig your toes into this little slice of Eden - the sand is snow white and the teal waves are stunning. It's ... More

Customer Rating 284 Reviews
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.6
Dining Options
 
4.3
Room Comfort
 
4.2
4.6 out of 5
"I have visited this resort 6 times and will be going this week taking 8 of our friends. This resort has the best food ever...we don't even go to the special resturants because the buffet is excellent. ..." – 1956chick
324 out of 349 (93%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.6
Dining Options
 
4.3
Room Comfort
 
4.2
4.6 out of 5
"I have visited this resort 6 times and will be going this week taking 8 of our friends. This resort has the best food ever...we don't even go to the special resturants because the buffet is excellent. ..." – 1956chick
324 out of 349 (93%) customers would recommend this product to a friend.
Enjoying great food Relaxing by the pool Beach My son playing pool volleyball The Riu lobby beach Beautiful beach Riu Palace Riviera Maya Vacation Paradise Room Water leaking from the roof into the walls equal a moldy smelling loby and rooms. Having dinner at the buffet pool Family Water leaking from the roof into the walls equal a moldy smelling loby and rooms.
All Customer Reviews
1-4 of 284 reviews. Sort by
August 7, 2018
You can get much better

First, I am not one to be negative about every little thing. Before booking this location I literally spent hours reading reviews and was shocked at some of them. Customers blamed the hotel for the seaweed for goodness sake. With that said, when looking at Riu Palace Riviera Maya online it looked absolutely stunning. As for the pool area and the lobby the pictures are very accurate. That is about the extent of positive comments I can make for this property. MOST ridiculous is the quality or I should say lack of quality of their bed linens. The sheets have to be a 200 count max. You literally feel itchy all night they are so course. The pillows are an absolute joke. I felt like I was back in college when saving money traveling staying at a Red Roof Inn or something. I am not exaggerating one bit. Sadly it does not get better. The rooms, or at least ours are very dark even with lights on and although they look classy in photos on close observation you will find broken fixtures, missing pieces to light switches, stained tubs, the list goes on. The last thing, that should have been first... we had shared a van ride with other customers who were staying at different locations. As they were dropped off at their properties there were hotel employees right outside anxiously awaiting their arrival in full-on vacation mode. I was getting more and more excited until we reached ours. Not one person was outside at all. This was made worse by the less than welcoming appearance of the huge entrance to this property. It is vast but not done in a way that is warm and inviting. This was so disappointing after seeing the welcoming at the other properties. When we entered we were greeted by one employee who kept insisting we sit down. He didn’t want us to create a line even though there were only one group with each counter employee. Before I submit this review there was one additional positive thing we experienced and that was my spa time with Lilly. She was excellent and it was a great service for the money. BUT as to the property, overall quality and bang for your buck I have to believe you can find better.


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Overall Rating: 2
Value
 
2.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
1.0
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From: SC
Age: 35-44
Travel: 3-6 trips/year

July 24, 2018
Best Trip Ever!!

It was ALL GOOD the food, the fun and the sun and MUST!!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New Jersey
Age: 45-54
Travel: 7+ trips/year

July 9, 2018
Will visit again! A+

Overall the resort has a rustic Mexican vibe. Don’t get this confused with old.. the resort is modern and has all the amenities you would need and more. Dining options were good however I wish the restaurants themselves had more of a selection in terms of desserts. If you’re looking for a crazy party resort this isn’t for you. Most people here are couples or families. There’s not many young groups here which is great for relaxing. The staff is EXTREMELY welcoming and all of them are very kind. Room service and the cleanup crew were awesome. For night life there’s not much to do other than go to the shows they host unless you wanna go out to 5th ave a few mins down the road. Beach and pools are amazingggg. Only downside is the seasonal seaweed which honestly want that bad! I would definitely recommend this place to anyone!!!

Will visit again! A+ Will visit again! A+
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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: New York
Age: 25-34
Travel: 1-2 trips/year

July 2, 2018
One to revisit!!

Have been to the Riu Riviera Maya Palace several times now. The staff is incredible!! Food was great....something for everyone including my gluten free mom. Activities at the hotel are great and if you have had too much sun but still want to be out on the beach near the ocean, pull up a chair under the palm trees. Again, I can't stress enough how awesome the staff is. Everyone ranging from housekeeping, check in clerks, restaurant staff and especially the guys that wait on you on the beach!! Our representatives that met us at the airport and are at the hotel all day, were great. Very easy to book an excursion or two and they were very knowledgeable about the different excursions! Thanks to everyone who made this such a great trip!! One note about the rooms. They are very nice and housekeeping does an incredible job with them, but, when they say two double beds, it really isn't. They are two double beds, but no space in between them. But there is no problem with that. I had my two adult teenage boys with me and we asked for a cot and the cot was very comfortable. Would recommend this resort to everyone!!


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: Lee's Summit MO
Age: 45-54
Travel: 1-2 trips/year

Room Information

Riu Palace Riviera Maya features 400 guestrooms decorated like an aristocratic Mexican hacienda. Rooms come equipped with a ceiling fan, flat screen satellite TV, laptop size electronic in-room safe, telephone, radio alarm clock, hydro-massage tub, daily-restocked mini-bar, liquor dispenser, an integrated lounge area and a balcony or terrace.

Room Details

Junior Suite (SJSB)
Hotel/Studio Unit Details

Junior Suite Superior (SJEB)
Hotel/Studio Unit Details

What's to Love

No reservations needed at any of the restaurants.

Finding your perch on Cancun's white sandy shores with turquoise waves rolling in and sweet sunshine for days.

Toasting with a fun, fruity cocktail on the terrace. You'll feel like you've arrived, beach lovers.

Hitting the main pool and zeroing in on the main hub of activity - the swim-up bar. It does not disappoint.

RiuFit has all kinds of ways to get your burn on - backfit, aquagym, stretching and bums-legs-tums.

If you are struck by the late-night munchies, 24-hour room service will deliver straight to your room.

Striking up friendly competition with a few rounds of ping pong, volleyball or tennis (lit for night play.)

 

What We'd Change

Guys - pack some long pants for dining at night at the a la carte restaurants.
 

Why You Should Go

You're a short five minutes from the delicious Playa del Carmen - beaches, golf, watersports and shopping.

Dining at Chilis - the resorts steak and lobster restaurant, which is muy bueno.

You can hit all the Riu bars in Playacar. Go ahead - taste test all the tequilas. You're on vacay.

RiuLand is where the kiddos can play & craft the day away while you melt into stress- extraction at the spa.

If you're up exploring, the Mayan ruins and the Sian Ka'an reserve should top your list.

Riu's fab entertainment team is ready to perform - live music in the day and Broadway-esque at night.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Windsurfing
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Safe Deposit Box
  • Billiards
  • Scuba Lessons
  • Non-Smoking Rooms (on request)
  • 6 Restaurants
  • 4 Bars/Lounges
  • Spa Services ($)
  • Porter/Bellhop
  • Shopping
  • Elevators
  • Health Club
  • Beach Towels
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Free Parking
  • Beauty Salon ($)
  • Gift Shop ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Riu Palace Riviera Maya

Av Xaman-Ha Mza 9 y 10 Lote 1 Int. Fracc. Fase II Solidaridad

+52 98 48 77 2280

Hotel Description

Riu Palace Riviera Maya: All-Inclusive Haven On The Shores Of Playacar

Go ahead and dig your toes into this little slice of Eden - the sand is snow white and the teal waves are stunning. It's your beach lovin' dreams coming true, no doubt. And with Riu's commitment to impeccable service, you won't need to worry about a thing - except maybe which bar you're going to grab your next cocktail. You really will find it all here - entertainment day and night, activities to entertain you every minute of the day and plenty of opportunities to melt all that bothersome stress away.

It's Time to Get Your Riu On.



DINING

The delish cuisine selections are varied, with a great mix of all your favs, and of course some locally-made Mexican dishes. In addition to the a la carte restaurants for dinner, you'll also get to savor themed buffets (with live cooking stations), and if dining in is more your style, 24-hour room service will take care of you. Eat up.

Don Manolo
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily 1pm-3pm; Dinner - daily, 6:30pm-10:30pm
Description: Buffet with on-the-spot cooking stations.

Botafoga
Type: Brazilian
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Buffet starters and desserts with table service during the main course.

Agave
Type: Mexican
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Buffet starters and desserts with table service during the main course.

Chilis
Type: Grill
Hours: Daily, 10:30am--6pm. 2 seatings at 7pm and 8:30pm
Description: Casual restaurant located by the pool.

Krystal
Type: Nouvelle
Hours: Daily, 6:30pm-8pm and 8:45pm-10:15pm
Description: Contemporary menu featuring fusion cuisine.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Yashima
Type: Japanese
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Japanese cuisine.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

All restaurant hours subject to change.



BARS/NIGHTLIFE

The libation-savvy bartenders are ready to serve you any crafty concoction you want - they even have a few cocktail ideas of their own. It's 24-hour, all-inclusive so you can drink from dawn till dusk. Cheers.

Daiquiri
Poolside and swim-up bar. Daily, 9am-6pm.

La Habana
Lobby bar. Daily, 10am-midnight.

Lirico
Lounge bar with terrace. Daily, 6pm-midnight.

Sports Bar
24-hour bar.



BEACHES AND POOLS

Jaw-dropping white sands and off-the-charts gorgeous turquoise waters create the most perfect setting. If the pool is more your style, the resort has two where you can spend your sunshiny days (and the ocean views are dazzling). It's Paradise Found.



SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Catamaran
  • Kayak
  • Body board
  • Snorkeling
  • Scuba lesson in pool
Land
  • Fitness
  • Table tennis
  • Volleyball
  • Tennis

For an additional charge:

  • Billiards
  • Golf


INTERNET

Riu Palace Riviera Maya offers complimentary Wi-Fi access in common areas and in guest rooms.



SPA SERVICES

Renova Spa at Riu Palace Riviera Maya offers a variety treatments that will leave you relaxed and recharged for an additional charge.



WEDDING/HONEYMOON

Riu Palace Riviera Maya has the perfect spot to tie the knot. Choose one of their wedding packages to make your day unforgettable and perfect!



CHILD CARE

Along with a children's pool and play area, the hotel also offers daily entertainment at RiuLand for kids ages 4-7 and 8-12.



ADDITIONAL INFORMATION

Location
Riu Palace Riviera Maya is located 34 miles from Cancun International Airport (CUN), 42 miles from downtown Cancun and 2 mi from the town of Playa del Carmen.

Check-In/Check-Out
Check-In: 3pm. Check-Out: 11am.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

MIN CHECK-IN AGE/SPRING BREAK POLICY: Student/Spring Break groups or individuals, regardless of age are not allowed at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.

Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel, except in specifically designated areas.

Currency Policy
Please note that as of Jun 1, 2011, Riu Resorts in Mexico longer accept or exchange U.S. dollars at the front desk. ATMs are available in the lobby of each resort for withdrawals in Mexican currency.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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Travel Dates 8/19 - 10/26
Starting at $709 was $1089
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Only 8 days left to book!
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