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Riu Palace Mexico

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $709 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.4
Service
 
4.8
Beaches & Pools
 
4.6
Dining Options
 
4.3
Room Comfort
 
4.3
4.5 out of 5
"Beautiful grounds and gorgeous beach. The service was very good. Everyone was very friendly and extremely attentive. The room, grounds and the resort in general was kept impeccably clean. The restaraun..." – gailadk
111 out of 122 (91%) customers would recommend this product to a friend.
RIU Palace beach wedding Neat place! My grilled lobster from Riu Palace Buffet Cocktail presentation in courtyard before dinner. taken at Crystals Walk to the beautiful beach Beach at RIU Palace Mexico best service ever! Beautiful, sandy beach. Welcome to Dining! our room 2nd floor
All Customer Reviews
1-4 of 105 reviews. Sort by
June 18, 2019
Awesome

My husband and I just recently stayed for our honeymoon. We were so impressed with the service we received at Riu! The food and drinks were amazing! The beach is clean, the pools are nice, the activities were fun and we leaning some new games we hadn’t played before. The rooms were nice and cool, and cleaned daily! Room service was tasty and prompt. Only takes about 15 min to get your order. The wait staff at restaurants never let your drink get empty and very friendly! This is definitely a the more adult of the Riu resorts in Playacar, but since we stayed here we were able to enjoy shows, drinks and pools at all the resorts. We loved having access to Riu Tequila for the shows, activities and club, but we were happy staying at Riu Palace because it was much quieter at night!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Texas
Age: 25-34
Travel: 1-2 trips/year

April 30, 2019
Underwhelmed but okay

Not a bad resort. I like the security of Playa del Carmen. We’ve been to several resorts in Mexico. Buffet was good. Check out menus before you go to the sit down restaurants. Staff was cordial but we’ve been places with better hospitality. Especially from the bartenders. We tip on EVERY drink but still couldn’t get bars to keep a Sambuca knock off on hand? They do their best with the beach. I’ve lived in the Caribbean but this beach was just too stinky. They did upgrade us to the superior room which I recommend or you’ll be staring at a parking lot. Well maintained grounds. Went with our 3 girls. 17-16-11. Pools were just okay. Water sport staff did engage guests and got them to play various games. You can literally walk 100yards for shopping. Very safe. Again, nothing super bad just wasn’t blown away like some other resorts. If you find a good deal, should be worth it. We’ll probably go elsewhere before we’re back.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Raleigh, NC
Age: 35-44
Travel: 1-2 trips/year

April 28, 2019
No regrets! Great vacation!

I was 100% pleased with my trip to Riu Palace Mexico. Property was well maintained and clean - staff was hardworking, always busy mopping, wiping, and so friendly. We were always greeted with a smile at reception, by wait staff, by maintenance. The property is as beautiful as the online pictures...maybe better! I wanted for nothing while I was at the resort. Shopping within just a few minutes walking. Felt safe and welcome the whole week. I would definitely visit again!


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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Knoxville, TN
Age: 45-54
Travel: 1-2 trips/year

April 10, 2019
An older couples paradise

I recently stayed here during spring break with my teenage son and it was safe and calm. Our room was not the greatest it had a view of a chain link fence with view of the hotel maintenance crew coming and goings. I requested a room with a better view but that was an upgrade change because it was not included in package. So being we would not be in the room much decided to not upgrade but I wish I did now. The bathroom had some tiles fell off the wall the first night and it was never taken care of, the bathroom mirrors were damaged and run down looking, our room safe kept locking us out and we waited for a long period making us wait for dinner so I could get my things I needed. Finally after the third lock out they brought a new safe after multiple calls. I shared this room with my teeage son there was absolutely no privacy in the room except the toilet in a little closet. The food and staff were very good. I spent a lot of my vacation on the beautiful beach and pool side alone because my son was hanging out in the room on his phone. The nightlife ended at 10pm. The guest were older couples. This is not a great hotel for teens kids alone or single adults. I heard the Riu Playscar next door has a younger crowd. The excursion to Tulum Myan Ruins, snorkeling in the Cenote was amazing but a long day in the shuttle bus but I am glad we did this. I wouldn’t stay here again but the hotel grounds, food and staff were great ! We used Amstar for shuttle and I felt safe and the vehicles were clean, on time & the reps were available at the hotel to help you out with any issues.

An older couples paradise An older couples paradise
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
2.0
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From: Woodhaven, Michigan
Age: 35-44
Travel: 1-2 trips/year

Room Information

The Riu Palace Mexico features 434 suites appointed with furnished balconies, antique-style furniture, marble bathrooms and twin-sink granite vanities. Other amenities include turndown service, air conditioning, mini-bar, liquor dispenser, satellite TV, electronic in-room safe (laptop size) and an iron/ironing board.

Room Details

Jr. Suite (DBSB/SJSB)
Hotel/Studio Unit Details

Jr. Suite Superior (SJEB)
Hotel/Studio Unit Details

What's to Love

No reservations needed for any of the restaurants.

This palatial paradise has two shimmering pools, plus a prime beachy location. Sun worshippers, you'll be in love.

Tucked into a gated, upscale community, the swanky decor here is modern and chic.

This Beach Eden is geared for families and adults, so the crowd isn't a rowdy party crew.

Weights. Cardio. Stretching. It's going on every morning and afternoon.

Dipping into a relaxing steam bath and whirlpool after your stress-smashing workout.

Carving out some much needed naptime on the beach. The swaying palms will be your lullaby.

 

What We'd Change

Riu Palace Mexico's huge, lush grounds means there's lots of walking in store for guests. But there's no better way to work off vacation calories like a stroll around this beautiful resort.

 

Why You Should Go

Playa del Carmen offers oceans to do nearby: Mayan ruins, shopping, Xaman-Ha Aviary and golf.

Beach comb your way up and down the shores. Stop by a neighboring Riu for a free drink or two.

The exceptionally friendly staff always greets you with a smile and will pamper you the moment you arrive.

RiuLand keeps the kiddos entertained while you book a stress-smashing day at the spa.

Looking for some friendly competitions - why not, right? Tennis, ping pong and volleyball are favs.

Available Amenities

  • Beach
  • Cable/Satellite TV
  • Children's Activities
  • Children's Pool
  • Conference Facilities ($)
  • Daily Maid Service
  • Fitness/Exercise Room
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Swim-Up Bar(s)
  • Pool Bar
  • Swimming Pool(s)
  • Tennis Court(s)
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • 6 Restaurants
  • 6 Bars/Lounges
  • Nightclub
  • Multilingual Staff
  • Elevators
  • Spa ($)
  • Spa Services ($)
  • Wedding Services ($)
  • Room Service
  • 24 Hour Room Service
  • Wireless Internet
  • Travel Agency
  • Alarm Clock/Radio
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Evening Entertainment
  • Gift Shop ($)
  • ATM/Banking ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Horseback Riding
  • Sailing
  • Scuba Diving
  • Shopping
  • Spa(s)/ Wellness Center(s)

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Riu Palace Mexico

Av. Xaman-Ha Mz 9 y 10 Lt 1, Fracc. Fase II Solidaridad

+52 984 877 2280

Hotel Description

Riu Palace Mexico: Nestle in for an All-Inclusive Dream Vacation

With a modern vibe and laid-back luxury feel, this beach lovin' destination puts you on one of the prettiest stretches of white sands, where you'll find plenty of loungers for lazy days and water activities galore when you're ready to tap into your adventure-seeking side. Riu Palace Mexico caters to whatever your whims may be. They've got it all - sunshiny, sparkling pools, unlimited food and drink and plenty of ways to kick back in this dreamtastic paradise.

It's Time to Get Your Riu On.



DINING

The cuisine selections are varied, with a buffet bonanza of those tried and true foodie favs, plus "live" cooking stations so you can order exactly what you want. The a la carte dining is limitless with a Brazilian Rodizio Steakhouse, Asian-fusion and of course, Mexican. For additional lunches and snacks, head up the beach to the nearby Riu resorts. Beach appetit.

Don Julian
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10:30pm
Description: The restaurant offers a full American breakfast buffet, on-the-spot cooking stations, fruits, juices and Cava or a continental breakfast/snack. Lunch: hot and cold buffet and on-the-spot cooking stations, Italian and Mexican cuisine. Dinner: buffets and on-the-spot cooking stations, special evenings, theme buffets (three times a week).

Krystal
Type: Fusion
Hours: Daily two seatings at 6:45pm and 8:45pm
Description: Dining is a la carte.
Dress code: Elegant casual. Gentlemen are requested to wear trousers and a collared shirt.

Miyagi:
Type: Japanese
Hours: Daily two seatings at 6:45pm and 8:45pm
Description: A la carte Japanese food in an elegant atmosphere.
Dress code: Elegant casual. Gentlemen are requested to wear trousers and a collared shirt.

Guacamole Beach
Type: Steakhouse
Hours: Lunch, Daily 12:30pm-3:30pm; Dinner, Daily two seatings at 6:45pm and 8:45pm
Description: Beach restaurant, main course with table service, buffet for starters and dessert.
Dress code: Elegant casual. Gentlemen are requested to wear trousers and a collared shirt.

La Bodega
Type: Mexican
Hours: Daily, 6:30pm-9:30pm
Description: Dining is a la carte.
Dress code: Elegant casual. Gentlemen are requested to wear trousers and a collared shirt.

La Dolce Vita
Type:
Italian
Hours: Breakfast, Daily 10:30am-noon; Lunch, Daily 12:30pm-3:30pm
Description: A continental breakfast is served; for lunch, enjoy a variety of snacks, pizzas, pasta, fresh fruit and salads, and dessert bar.

All hours are subject to change.

BARS/NIGHTLIFE

Are you ready for a Mai Tai or maybe a margarita with a twist? Riu's gotcha covered. These friendly bartenders are more than ready to craft whatever cocktail you want. Best news of the day - it's all-inclusive and unlimited 24-hours a day. Salud.

Bar Cubano
Lobby bar. Daily, 10am-7pm.

Los Mariachis
Show bar with terrace. Daily, 6pm-midnight.

El Kiosko
Pavilion bar with music. Daily, 6pm-10pm.

El Palmeral
Swim-up bar. Daily, 10am-6pm.

Lounge
Open 24 hours

Beach Bar
Daily, 10am-5pm.



BEACHES AND POOLS

This beachy haven is located on primo beachfront property where white sands and turquoise waters rule. Swaying palms, sunshiny rays and two pools complete this vacation paradise. Find your lounger, beach lover, it's gonna be a good day.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Catamarans
  • Kayaking
  • Body boarding
  • Snorkeling
  • Introductory scuba diving lesson in the pool

Land

  • Tennis
  • Table tennis
  • Volleyball
  • Fitness center

Golf

  • 18-hole golf course available for an additional charge.


INTERNET

Riu Palace Mexico offers free Wi-Fi access in common areas and in guest rooms.

SPA SERVICES

Renova Spa offers a number of services that will leave you relaxed and recharged for an additional charge. Services include:
  • Beauty treatments
  • Beauty salon
  • Massages on the beach


WEDDING SERVICES

Riu Palace Mexico offers four wedding packages and the services of a wedding planner to help you plan the perfect wedding in a tropical paradise. Please contact the resort directly for more information.

CHILD CARE

Riu Palace Mexico offers RiuLand Kid's Club, which provides a daytime entertainment program for children ages 5-11. Daily 10am-1pm, 4pm-6pm. Movies 8:30pm-9:30pm. Hours subject to change.

ADDITIONAL INFORMATION

Location
Riu Palace Mexico is located 34 miles (20 minutes) from Cancun International Airport (CUN) and 2 miles from the scenic town of Playa del Carmen.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Families
The resort principally attracts romance-minded couples and other adults, but children are also welcome.

Exchange Privileges
The fantastic exchange privileges program allows access to all other sister properties in the Riu Resort complex.

MIN CHECK-IN AGE/SPRING BREAK POLICY: Student/Spring Break groups or individuals, regardless of age are not allowed at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.

Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel except in specifically designated areas.

Currency Policy
Please note that Riu Resorts in Mexico no longer accept or exchange U.S. Dollars at the front desk; ATMs are available in the lobby of each resort for withdrawals in Mexican currency.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 8/18 - 10/26
Starting at $709 was $1169
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 7/16 - 8/17
Starting at $959 was $1479
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Final day to book!
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5 days, 4 nights
Travel Dates 10/27 - 12/23
Starting at $789 was $1299
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 2am EST

All Mexico - Riviera Maya Resorts