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InfoCustomer ReviewsQuestions & Answers
The sparkling pools are calling your name, we know. And this little all-inclusive gem caters to all your vacation whims.
...
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The sparkling pools are calling your name, we know. And this little all-inclusive gem caters to all your vacation whims. Cocktails by the pool. Massages in the afternoon. Candlelight dinner at night. It's really all about you for this getaway. As always, Riu offers it all - including a beach shuttle that will take you to those soft, sugary sands.
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"The room was comfortable and clean. The food was plentiful and always changing. If you go to the Mexican restaurant on site, I recommend the skirt steak...it was delicious! We also had several shots of..." – thepaintedguitar
10 out of 16 (62%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.1
Service
4.3
Beaches & Pools
3.3
Dining Options
3.4
Room Comfort
4.0
"The room was comfortable and clean. The food was plentiful and always changing. If you go to the Mexican restaurant on site, I recommend the skirt steak...it was delicious! We also had several shots of..." – thepaintedguitar
10 out of 16 (62%) customers would recommend this product to a friend.
All Customer Reviews
Loading...1-4 of 14 reviews. Sort by
June 10, 2019
hotel riu lupita
:(
-No WiFi in your room
-Bugs in bedroom
-The beach was dirty, it smelled and a distance away (you have to take a shuttle) we went to the beach once when we went shopping and the locals said that it wasn't a good time because of the tides and all the seaweed.
-The food was okay. I was expecting better
:)
-Steak house option has a beautiful view of the beach - you do need to have dinner reservations in order to attend/eat at the steak house and i believe they only serve dinner
-Good drink service
-2 swimming pools (they try to divide the kids from the adult areas but it doesn't work. *Good thought.
- we had an amazing vacation and i would say because of our excursions and the free drinks being served all day from the hotel and from our excursions as well.
Chose this resort because it was a cheap getaway for my boyfriend and I. The resort was clean and the staff was excellent. The food sucked and was always the same. It's not on the beach, which I was aware of, and the pool was okay. There's no swim up bar and you have to go to the one bar they have to get your own drinks. AC in room didn't work well, our room was pretty hot most nights. The coatis were my favorite part. They are so cute. The steak house was my favorite meal. Overall it was a nice 5 day vacation in Mexico for a decent price. Would not stay here again though.
The room was comfortable and clean. The food was plentiful and always changing. If you go to the Mexican restaurant on site, I recommend the skirt steak...it was delicious! We also had several shots of different flavors of Tequila that is only served at that restaurant. Every staff person we met was pleasant and helpful. I think that the only negative I can think of is that the air conditioner was difficult to control...either too cold or not cold enough.
From:Chicago area, IL Age:55-64 Travel:1-2 trips/year
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What's the best excursion? How much should you tip?
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Can you answer these questions?
8 questions, 14 answers.
How long is the shuttle ride to the beach, and how often does the shuttle come/go?2 answers
2 years, 36 months ago
JR in Lancaster, PA
The resort is 2.1 miles from beach and they do offer shuttle service. Please check with the resort for how often transportation is offered. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
every 1/2 an hour from 8 to 6:30
Najib
How far away is 5th Avenue, and is transportation to there offered?2 answers
2 years, 36 months ago
JR in Lancaster, PA
Please check with the resort about transportation off the resort site. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
short trip less then 10 minute ride free shuttle bus from resort or pay a cab 90 pesos which is abut $6usd
StephLuva10
Do kids stay free ?1 answer
2 years, 35 months ago
Muskego Wi
This can vary depending on specials the resort is running, dates of travel, booking date, etc. For pricing information, please call in to 800-915-2322 to speak to our next available agent.
JeannieCC
what other riu resorts can i go into in playa del carmen?1 answer
im staying here in january and just want to know what other riu resort can you go in while i stay in your resort. thank you
2 years, 33 months ago
david
When staying at the Riu Lupita, unfortunately you do not share sister privileges with any other Riu resort. If you would like to look into visiting another one of their properties, a day pass would need to be purchased. Please call the resort directly for pricing and availability on this.
JeannieCC
What is everything included as a part of the all-inconclusive?2 answers
2 years, 29 months ago
New Jersey
All-inclusive means food and drink offered at the resort. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Food, flight, drinks, lodging.
Papo1993
Does the hotel offer a shuttle from the airport?3 answers
2 years, 27 months ago
boston, ma
Transportation is available, however this does come at an additional cost. It can be added at the time of booking or up until 48 hours prior to travel on an existing reservation by calling in to 800-915-2322.
JeannieCC
No.
Papo1993
yes
hotelriulupitaexperience
Is there a staffed, free Rui kid's club at this location where I can drop off my kids?2 answers
2 years, 27 months ago
Kristin
Daytime entertainment program for children ages 4-7 and 8-12 is offered at RiuLand daily. As for whether you can leave your children with them, you would need to discuss this with the resort directly as this often depends on various factors during your dates of travel.
JeannieCC
I did not see one.
hotelriulupitaexperience
Couples1 answer
Can I book 5 days 4 nights July 15 through 19
2 years, 25 months ago
Vance
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I would not
Najib
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Room Information
300 guest rooms with A/C, shower, hair dryer, telephone, ceiling fan, mini-bar, liquor dispenser, cable TV, in-room safe and balcony or terrace.
The full-service spa-some experience at Renova. Massages and facials and a whole lot of you-time.
Delicious Mexican food with lots of chips & guacamole for that necessary afternoon snack.
Basking in the day and night entertainment. Prepare to be wowed.
RiuLand let's the kids burn off energy with other kiddos their age. You get to lounge in peace.
What We'd Change
The resort isn't beachfront, but the resort has a shuttle that will zip you there.
Why You Should Go
You'll be charmed by Playa del Carmen. To get to those sandy shores, the resort offers a beach shuttle.
You're close to the shopping on "5th Avenue" - Playa's retail hub of local treasures and restaurants.
Local sites nearby that are worth exploring: ancient Mayan ruins, Sian Ka'an Reserve or the Crococun Zoo.
Feeling like an adventurist? Head to the bright blue seas for snorkeling, kayaking, windsurfing and more.
Keeping the party rolling at night - letting loose at Pacha nightclub.
Available Amenities
Cable/Satellite TV
Children's Activities
Children's Pool
Daily Maid Service
Kayaks
Kids Club
Lounge Chairs/Umbrellas
Snorkeling
Pool Bar
Windsurfing
24 Hour All-Inclusive
Ping Pong
Nightclub/Disco
4 Restaurants
2 Bars/Lounges
Spa Services ($)
Wedding Services ($)
Fitness Center
Tour and Island Information
Evening Entertainment
ATM/Banking ($)
Wireless Internet in lobby
Nearby Excursions & Attractions
Beach
Eco-Adventure Tour(s)
Golf Course(s)
Historical Site(s)
Scuba Diving
Snorkeling
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Riu Lupita: All-Inclusive Tropical Oasis in Playa del Carmen
The sparkling pools are calling your name, we know. And this little all-inclusive gem caters to all your vacation whims. Cocktails by the pool. Massages in the afternoon. Candlelight dinner at night. It's really all about you for this getaway. As always, Riu offers it all - including a beach shuttle that will take you to those soft, sugary sands.
It's Time to Get Your Riu On.
DINING
Time to dig in at a grill/steakhouse that's poolside and a plentiful buffet with cooking stations. And there's more: Mexican and Italian that are sure to become your fav go-to nosh spots. Plus, it's Mexico so you know you'll feast on someone's Grandma's guac and salsa recipe.
Adelita Type: International Hours: Open for breakfast, lunch and dinner. Description: Full American breakfast buffet, live cooking stations throughout the day, and themed buffets for dinner.
Dante Type: Snacks and Italian Hours: Snacks 24-hours a day and Italian for dinner. Description: A la carte menu with buffet starters and delectable desserts.
Dress code: Men - Long trousers and no sleeveless shirts.
Maria Bonita Type: Mexican Hours: Open for dinner. Description: A la carte Mexican dishes prepared especially for you.
Dress code: Men - Long trousers and no sleeveless shirts.
Cozumel Type: Grill and steakhouse Hours: Open daily. Description: During the day enjoy fresh grilled specialties by the pool and at night, the restaurant becomes a steakhouse. Located on the beach next to Riu Palace Riviera Maya. Reservations required.
Dress code: Casual during the day. Formal attire for the evening (Men - Long trousers and no sleeveless shirts.)
All hours subject to change.
BARS/NIGHTLIFE
You'll find local and imported beverages at the resort's two bars and since you're at an all-inclusive, you can order as many as you want - there's no judging here - just like no one will judge your dancin' skills at the disco.
Tequila
Poolside bar. Open daily.
Lobby Bar
Open daily.
Pacha
Disco. Open six nights a week.
BEACHES AND POOLS
Perch yourself at one of the resort's two shimmering pools, one is for adults and the other pool includes a children's section. Of course, loungers, umbrellas and towels are all available to you. You're not on the beach, but you've got a short shuttle ride to Playa del Carmen's claim to fame - soft sands and sparkling seas.
SPORTS/ACTIVITIES
Water
Catamaran
Kayaking
Snorkeling
Windsurfing
Introductory scuba lesson in pool
Land
Fitness
Ping pong
Volleyball
Basketball
Tennis
INTERNET
Complimentary Wi-Fi available in the public areas of the resort.
SPA SERVICES
Guests can relax and be rejuvenated at the Renova Spa, offering beauty
treatments, massages and spa services. Treat yourself.
WEDDING SERVICES
Wedding packages are available at this resort. Contact the resort directly for
details.
CHILD CARE
Daytime entertainment program for children ages 4-7 and 8-12 is offered at
RiuLand daily. Young guests of the hotel can enjoy the children's playground
and the children's pool.
ADDITIONAL INFORMATION
Location
Located in Playa del Carmen, approximately an hour from Cancun International Airport.
Check-In/Check-Out
Check-in: 3pm. check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
MIN CHECK-IN AGE/SPRING BREAK POLICY: Student/Spring Break groups or individuals, regardless of age are not allowed
at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.
Currency Policy
Riu Resorts in Mexico no longer accept or exchange U.S. dollars at the front
desk; ATMs are available in the lobby of each resort for withdrawals in Mexican
currency.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
