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Paradisus Playa del Carmen La Perla

Mexico - Riviera Maya

Our Rating
1-833-531-2706
4 Nights with Air from $759 All-Inclusive
Info Customer Reviews Questions & Answers

Cocktail-sipping adults will love lounging the day away at this stylish all-inclusive escape-haven. You'll swoon over th ... More

Customer Rating 245 Reviews
Value
 
4.5
Service
 
4.6
Beaches & Pools
 
4.2
Dining Options
 
4.5
Room Comfort
 
4.8
4.6 out of 5
"My partner and I just spent 4 delightful days at La Perla. We had a swim-up suite and it was just wonderful.Decor at the resort is very modern. Check-in was speedy. We had one problem with our TV, it s..." – Spyrogirl2
247 out of 280 (88%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.6
Beaches & Pools
 
4.2
Dining Options
 
4.5
Room Comfort
 
4.8
4.6 out of 5
"My partner and I just spent 4 delightful days at La Perla. We had a swim-up suite and it was just wonderful.Decor at the resort is very modern. Check-in was speedy. We had one problem with our TV, it s..." – Spyrogirl2
247 out of 280 (88%) customers would recommend this product to a friend.
Main pool on La Perla side at night LaPerla Pool Special gift from the Paradisus to celebrate our anniversay!! Bed Izumi Restaurant Poolside at the Paradisus!! Royal Srvice pool April 2017 Hotel View Beach view Me on the beach LA Palpa resturant by the RS pool Swim up to rooms. Newly wed fun in paradisus playa del carmen April 2017 Paradisus Beach One of the lounges at night (La Esmeralda side) View from entry area. Paradisus La Perla 2016 First dinner. Salmon was amazing We loved our Patio and used the Jacuzzi every night! Beach View
All Customer Reviews
1-4 of 245 reviews. Sort by
June 25, 2018
Beautiful Resort, Great Food, + & - Comments

More positives than negatives: This resort is beautiful, clean, and the food is great. I was advised it is a "foodie" resort, and it fits. The setup seemed a bit confusing at first, but once you walk the grounds, it's easy to navigate, the adult side and the family side are on either side of the restaurants, bars, etc. for the most part. The pools are beautiful, swim up bars at the Adult La Perla, as well as the Royal Service pool. There were ample liquor selections, with good brands available, although certain bars had limited selections. There was never a bad option. The service employees were fantastic. Bartenders, pool servers, restaurant servers, all were friendly, remembered you, and worked to make your experience great. We did Butler service and that might have been the best thing about the stay, they were friendly and helpful and made the trip extra special. Melia has an APP you can download and keep track of the activities, entertainment and options for the resort. The Butlers use WhatsAPP and you communicated that way. Very easy and instant contact. Butlers were basically working 9-5. Royal Service provided us access to the Spa, steam room, and spa pool, which was nice. The negatives - specific details: The beach was un-usable. I had read this on Trip Advisor prior, so was aware, but it was a sight to see how much seaweed was really there. There was literally no place to go into the ocean from the resort, the seaweed was so thick, and at least 20-30 feet out into the water, and it stunk! The workers were trying to manage and create big piles, but it looked futile. Alas, the pools were a great alternative, although some were disappointed that you couldn't even swim in the ocean. The front desk service at Royal and La Perla was less accommodating in various encounters. We were advised we needed to check out the evening before we departed (why I do not know) and when we did Samantha was pushing a Trip Advisor sticker in front of each person in our group making us rate the place + or - while she watched. Everyone was obviously marking it + and I refused, and she persisted with me, saying it was not for her it was for her boss! I said no, I'm not doing it, and she was not happy but took the sticker back. I'm not sure the purpose for that, but it seemed like a reward program for them, and it was inappropriate at Royal Service. The transfer with Amstar was a bad experience both ways. We stood in long lines in Cancun to get to the front of the line to get to an assigned van. Then we sat in the van for over 30 minutes before departing, and they loaded more and more people onto a van and made 2 stops on the way to Playa Del Carmen. The arrival was 2.5 hours later. Returning was also a cluster, we were advised by Cheap Caribbean to confirm 2 days after arrival. The hotel was notifying us to confirm the return the 1st day. When some in our group went to confirm, they were turned away and told to return when we were altogether (although we were on different departures). When we finally settled on all of that, they told us a time. We were waiting for our agreed upon pickup time, and they did not arrive. We tried to get someone to call up to the front main entrance, where an Amstar employee is, but Amstar would not answer. I walked up there, and found the Amstar agent ignoring the phone as she was busy promoting excursions to a couple. That was also the purpose of them wanting us to come up as a group, they tried to sell us on a catamaran ride, multiple excursions. Then we learned they changed our time to 50 minutes later, but nobody notified us of this. They said it was our fault for not reconfirming 24 hours prior, but they didn't tell us to do that reconfirmation either. So we left about an hour after we originally thought, and still made 3 more stops to fill the little bus for the return to the airport. We could have had a leisurely breakfast based on our afternoon flight departure time, but this whole departure thing was a mess and changed everything. The driver was using his phone and weaving across the line multiple times. We were happy to arrive safely to the airport, and it was in plenty of time, because Amstar set us up so early in the first place. I would not recommend to do these transfers with Cheap Caribbean in the future. It would be faster to find something at the airport and leave, and then arrange your transportation with the hotel for your return, even a taxi, being more expensive would have been a better option due to the time for all of this. .


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Overall Rating: 4
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: USA
Age: 55-64
Travel: 7+ trips/year

June 25, 2018
Best luxury vacation

Most amazing getaway Me and my boyfriend came here to be able to relax and that’s exactly what we got! The service here was amazing, every person who works here gives you a warm welcome at all times of the day. Everything was super clean and taken well care of. We were really happy with how friendly everyone was and how much they cared about giving you what you wanted/needed. One worker by the pool, constantly went out of her way to get us food and drinks ALL DAY LONG (many of the workers did this as well). I would definitely come back to this resort again.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Boston, MA
Age: 25-34

June 10, 2018

The resort is great ,the service was great the only down was the beach with all the seaweed


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Philadelphia
Age: 45-54
Travel: 1-2 trips/year

June 8, 2018
Great Experience

My overall vacation at Paradisus Playa Del Carmen was great. The staff was out of this world professional, attentive & on point with there service I have no complaints. Far drive from airport but once you arrive you will see the 45 min drive was worth it for such a great place.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New York, NY
Age: 25-34
Travel: 1-2 trips/year

Room Information

Paradisus Playa del Carmen for Adults, features 394 elegantly-appointed suites, including 60 swim-up suites, the most of any resort in Mexico. All rooms include air conditioning, living area with sofa, modern bathroom with sensory tub and two rain showers, cable TV, daily-stocked mini bar and 24-hour room service.

Room Details

Paradisus Junior Suite
Hotel/Studio Unit Details

Paradisus Junior Suite Swim Up
Hotel/Studio Unit Details

One Bedroom Suite
Hotel/Studio Unit Details

Paradisus Junior Suite Royal Service
Hotel/Studio Unit Details

One Bedroom Master Suite
Hotel/Studio Unit Details

One Bedroom Suite Swim Up
Hotel/Studio Unit Details

Paradisus Junior Suite Royal Service Swim Up
Hotel/Studio Unit Details

One Bedroom Suite Royal Service
Hotel/Studio Unit Details

One Bedroom Master Suite Swim up
Hotel/Studio Unit Details

One Bedroom Master Suite Royal Service
Hotel/Studio Unit Details

One Bedroom Suite Swim Up Royal Service
Hotel/Studio Unit Details

One Bedroom Master Suite Swim Up Royal Service
Hotel/Studio Unit Details

What's to Love

Hanging with other beach-loving adults at this all-inclusive luxury resort.

Drinking deliciously yummy martinis at "M Bar." Cheers.

Unwinding from a relaxing day beachside. Dip in the Jacuzzi on your balcony if you want.

Upgrading room to Royal Service - luxury suites, private pool, Bali beds at the beach. So worth it.

Two full-time staff members that are dedicated to guests' experience, i.e., spoiling you rotten.

 

What We'd Change

Rooms are modern and comfortable but can seem dark. With all there is to do, you won't be in the room before dark anyway.

 

Why You Should Go

Once you land, you're just a short 45-minute from beachy bliss.

Lots of party-inspired classes - tequila tastings, wine tastings, tango lessons.

Zen-like activities, too. Pilates, stretching, meditation. Time to disconnect.

Booking time at YHI spa and melting into a massage, facial treatment or the plunge pool.

You can shimmy over to La Esmeralda. You've got access to their amenities.

Available Amenities

  • Tour Assistance
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Laundry Services ($)
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Tennis Court(s)
  • Whirlpool/Hot Tub
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Steam Room
  • Dance Classes
  • Medical Services ($)
  • Non-Smoking Rooms (on request)
  • 9 Bars/Lounges
  • Porter/Bellhop
  • Multilingual Staff
  • Snack Bar
  • Elevators
  • 11 Restaurants
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Spa ($)
  • Spa Services ($)
  • Safe Deposit Box - Front Desk
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet
  • Flat Screen Television
  • Beach Towels
  • Loungers at Beach and Pool
  • Tour and Island Information
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Evening Entertainment
  • Swimming Pool
  • Handicap Rooms (on request)
  • Connecting Rooms Available
  • Swim-Up Bar
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Doctor on call 24 hours
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Dive Shop(s)
  • Fitness Center
  • Kayaking
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Spa(s)/ Wellness Center(s)
  • Tennis Courts
  • Volleyball Court(s)
  • Watersports Rentals
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Paradisus Playa del Carmen La Perla

5a Ave, Equina Calle 112

+52 984 877 3900

Hotel Description

Paradisus Playa del Carmen, La Perla: Adults-only Luxurious All-Inclusive Eden

Cocktail-sipping adults will love lounging the day away at this stylish all-inclusive escape-haven. You'll swoon over the breathtaking setting with swaying palms and warm ocean breezes. The melt-your-stress-away spa with tons of treatments will take you to your Happy Place. Taste bud-slaying gourmet cuisine and oceans of water sports also await your undivided attention. Beach Citizens, this is paradise found.

At Paradisus by Melia, the memories begin when you arrive.



DINING

An epicurean bounty filled with Latin fusion, Mediterranean, classic French, traditional Italian, Mexican favs and enough comfort food to keep your palette satisfied. With 24-hour room service and a bevy of restaurants, you'll be able to nosh on just about anything you want.

Passions by Martin Berasategui
Type: Signature Gourmet
Hours: Daily, 6pm-10pm
Description: Seven Star Michelin Chef Martin Berasategui brings his world-renowned cooking to Playa del Carmen. The restaurant is open to all including non-guests and provides a retro-glamorous atmosphere. Guests will pay an additional charge to dine here. This surcharge applies for the 7 Courses menu tasting and does not include wine pairing. Reservations are required. Reservations are required.

Fuego
Type: Latin Fusion
Hours: Daily, 6pm-11pm
Description: Latin fusion bar treats diners to spicy ceviche and a raw bar in a trinity of dining options.

Dress code:Casual

The Grill
Type: Grill
Hours: Lunch - daily, 12pm-4pm; Dinner - daily, 6pm-11pm; Late-night snack-daily, 11pm-6am
Description: Italian-Argentinean grill with wood-fired pizza oven, and featuring a selection of Paradisus natural salads and a dinner menu.

Hadar
Type: International
Hours: Daily, 12pm-4pm
Description: Serving an international lunch and dinner buffet, featuring show cooking and on-the-spot, fresh-squeezed fruit juice area.

La Palapa
Type: International
Hours: Daily, 7am-11pm
Description: Exclusive Royal Service, a la carte restaurant highlighting romance with an enticing menu for continental breakfast and dinner, as well as an all day selection of snacks.

Bana
Type: Asian
Hours: Daily, 6pm-11pm
Description: Contemporary Asian dining experience features separate entrances for adults and families.
Located at La Perla. Children under 18 are allowed 6pm-8pm.

Naos
Type: International
Hours: Breakfast - daily, 6am-11am; Lunch - daily, 1pm-4pm; Dinner - daily, 6pm-11pm
Description: Serving an international buffet, featuring show cooking and on-the-spot, fresh-squeezed fruit juice area.

Vento
Type: Mediterranean
Hours: Daily, 6pm-11pm
Description: A distinctly Mediterranean dining experience that offers dining variety on a palm-filled outdoor terrace, private party dining room, and air-conditioned restaurant.

Mole
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Mexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style. Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace.

The Market
Type: Grill
Hours: Lunch - daily, 12pm-4pm; Dinner - daily, 6pm-11pm
Description: Mouth-watering selection of Paradisus Natural salads headlines the dinner menu at this Rodizio grill starring a wood-fired pizza oven and lovely outdoor terrace.

Hydro Grill
Type: International
Hours: Daily, 12:30pm-10pm
Description: Exclusive Family Concierge restaurant with private indoor bar and swim-up bar. Serving casual dining plus an all-day snack selection.

All hours are subject to change.



BARS/NIGHTLIFE

Grab a drink at any one of the swank spots at the resort. Wines, martinis, tequilas, Sake, beers, and cocktails flow freely. You've got fourteen bars to visit. Salud, beach lovers.

Red Lounge
Lobby bar and after-dinner lounge located at La Perla. Daily, 6pm-2am.

M Bar Martini & Wine
Located near Fuego and Passion. Robust wine cellar and exclusive themed martini selection. Daily, 6pm-10pm.

South Avenue Bar
Located at La Perla. Covered and open-air venue near restaurants buzzes with energy, events and music. Daily, 9pm-2am.

Sunset Snack Bar & Grill
Located in the pool area at La Perla. Snack bar, grill and wet bar serving refreshing tropical cocktails. Daily, 9am-7pm.

Gabi Club Bar
Located at El Zocalo. Ultimate chill-out club features a bar with casual, chic elegance--serves finger food and cocktails. Evening entertainment. Daily, 11am-2am.

The following bars are open to all guests (families permitted):

Toji
Located at Bana, specializing in sake. Daily, 6pm-10pm.

Blue Agave
Located near Vento and Mole. Pre-dinner tequila and mezcal specialties, fully stocked wine cellar. Daily, 6pm-10pm.

North Avenue Bar
Located at La Esmeralda. Music-filled, outdoor-restaurant-area venue for listening, watching, talking and dancing. Daily, 9pm-2am.

Sunrise Snack Bar and Grill
Located in the pool area at La Esmeralda. Snack bar, grill and wet bar serving refreshing tropical cocktails. Daily, 9am-7pm.



BEACHES AND POOLS

This stunning spot sits on a private bay where you get to lounge on pristine sands with crisp blue water and not a care in the world. For some serious sunning spots, head to the glistening pools. Umbrellas, loungers and a refreshing swim-up bar are exactly what you had in mind. (If you want to book a Bail Bed at the pool, it will be a $50 fee.)

SPORTS/ACTIVITIES

The resort features a water sports concession on-site (fees apply) plus tennis.

INTERNET

Complimentary Internet access is available in the guest rooms.

SPA SERVICES

Yhi Spa offers the ultimate in spa experiences in luxurious surroundings (fees apply). Daily, 8am-8pm.
  • Zen-like spa sanctuaries with indoor and outdoor treatment rooms
  • Gaia signature face and body therapies
  • Hydrotherapy aromatic baths
  • Body and facial treatments
  • Full service beauty salon


WEDDING SERVICES

The Glow Honeymoon Package is now complimentary when booking seven nights in ANY room category. The package includes:

  • In-room bottle of chilled sparkling wine
  • Luscious tropical fruit display
  • Rose petal turndown service one night during stay
  • 10% discount on spa services for the couple


ADDITIONAL INFORMATION

Location
Paradisus Playa del Carmen, La Perla is located on 5th Ave in Playa del Carmen, approximately 45 minutes from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon. A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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