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Ocean Maya Royale

Mexico - Riviera Maya

Our Rating
1-833-531-2703
4 Nights with Air from $609 All-Inclusive
Info Customer Reviews Questions & Answers

It's been a hard-day's night, and you've been working like a dog, so cash it in and escape to Ocean Maya Royale to indu ... More

Customer Rating 235 Reviews
Value
 
4.5
Service
 
4.4
Beaches & Pools
 
3.9
Dining Options
 
4.0
Room Comfort
 
4.2
4.3 out of 5
"We just returned home after spending 7 days at Ocean Maya from March 4-11. This resort was everything we could of dreamed of for our 2 daughter's and their husbands. We spent the majority of our days a..." – Toothpro
222 out of 258 (86%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.4
Beaches & Pools
 
3.9
Dining Options
 
4.0
Room Comfort
 
4.2
4.3 out of 5
"We just returned home after spending 7 days at Ocean Maya from March 4-11. This resort was everything we could of dreamed of for our 2 daughter's and their husbands. We spent the majority of our days a..." – Toothpro
222 out of 258 (86%) customers would recommend this product to a friend.
The main water feature Coati Pier looking back towards beach & Italian restaurant Cabana view Panorama of the beach area Privilege Junior Suite Beach/boardwalk Pool Bar entrance of hotel lemur whisperer fountain to the lobby lobby of the hotel @ Ocean Maya Hotel Lobby view from the boardwalk the first day lemur @ Ocean Maya Pool Area rooms Pool Beach Chair seaweed Double Room Heaven!!!
All Customer Reviews
1-4 of 235 reviews. Sort by
January 13, 2019
My first all-inclusive experience

This was my first time doing an all-inclusive experience and I wasn't sure what to expect. The purpose of this trip was to relax and have a true vacation. When I travel I usually save very little time for relaxation but I've been craving something relaxing and pleasurable and this is exactly what I got here. As a resort Ocean Maya Royale is gorgeous and a lovely respite from the cold. From the second we walked in we were greeted with smiles and EVERYONE who worked there was super nice and friendly. The man at the front desk upgraded us to a honeymoon suite (for free) which I am not sure why but I'll take it - and it was amazing. The room was beautiful with roses on the bed and a bottle of wine ready for our consumption. They definitely try to cultivate the "party"/vacation atmosphere with the pool foam parties and people dancing. If you want something more chill they have another pool area and beach. Was the all-inclusive a good deal? I think it is if you are just planning on staying at the resort most of the time. We stayed at the resort most of the time but took a day trip to Tulum and explored Playa Del Carmen for an afternoon/evening - both of these cities are charming and beautiful so it was worth it. We rented a car for two days and they had a very accessible parking lot. Some people complained about the beach - the beach does smell and there is a lot of seaweed but it's still beautiful and it's part of nature. I still loved it and had a lovely stroll at the beach. They also have nightly entertainment - it was pretty corny and I felt like it appealed to older people (50 and up) but it was still amusing to watch. If you're looking for something cool and exciting - go to Tulum. If you're looking for something relaxing and easy, this is perfect. Pros: - Clean and relaxing room - ours had a hot tub that was magical. - Friendly staff - 24/7 bar - Restaurants had lunch till 4-5pm for us late risers. - Multiple bar options - Fresh guacamole, delicious salsa, fish, and ceviche at every restaurant - The front desk staff spoke great English making it easier if your Spanish is bad and you are an English speaker. - El Charro had decent food - really delicious ceviche - If you need a taxi, they have them on standby there so it's pretty fast to get one (but it will be a bit more expensive) - The fruit flavored water everywhere was sooo refreshing! - Mike's Coffee Shop - great espresso and the barista who worked there was awesome - They accept tips/payments in US dollars which was really nice. - ADULTS only - no noisy kids - Travelers from all over the world were here not just annoying Americans (I am American and was pleased with how much French and Spanish I heard from the guests). - Soy milk options! Cons: - It's about a 25 minute drive from Playa Del Carmen so I wouldn't stay here if you want to go there most nights. - Weak drinks that were too sweet - The food was bland at La Dolce - but their fresh Parmesan cheese/caper dip was phenomenal- the pizza at every buffet I went to looked gross and the sushi was rough. - Limited options if you're a vegetarian for eating but decent options if you're a pescatarian - Thin walls - we could hear our crazy neighbors above us doing random stuff at 5:30am and it was painful. - The housekeeping was wonderful with keeping our room clean but every morning they were pretty noisy outside talking so if you're a light sleeper (and I wear ear plugs) you might want to bring some white noise thing because you will get woken up when they start. - People constantly trying to sell you stuff - the second we walked in - we had to "meet" with a representative of the hotel company - he was not super pushy and overall chill but at the end he tried to push us to go to a breakfast (probably time share stuff) and we had to firmly tell him no a few times. - They will also try to sell you a bunch of vacation tours - I don't like itineraries and would rather do my own thing so just don't go to any of those meetings. - Certain services here are pretty overpriced (massage and car rental) so I would do these in Playa Del Carmen - For some reason the bathroom part didn't have a full door so if you're trying to have a "romantic" vacation, be prepared for your SO to hear you pee or use one of the other bathrooms at the resort for when it's more intense. Getting around: - We used Amstar shuttle to get from the Cancun Airport to the hotel. They have a very good system and they are very easy to spot at the Cancun Airport. The shuttle ride does take about 1-1.5 hours though (the resort is about 40 minutes from the airport) so be prepared to be in the van for awhile. When we arrived at our hotel, they kept saying that we had to have a "welcome meeting" to find out about their packages/validate the return shuttle. We didn't go to the "welcome meeting" because we didn't want to purchase any tours - we just went to the Amstar rep at the very end of our time at the resort to validate the return shuttle and fortunately didn't have to hear about their tours since it was the end of our trip. - We rented a car for 2 days and went to Playa Del Carmen to pick up the car rental because it is much cheaper than doing it at the resort. Just be warned that the police might try to extort you for money. They pull you over, demand about $260 payment or jail time and if you are willing to go to their jail - then they will let you go - just tell them that you have a few days left on your trip so that way they won't take advantage of you rushing to get back to airport. It is completely heinous and terrifying.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Chicago
Age: 25-34
Travel: 1-2 trips/year

November 4, 2018
Good enough

Room was nice, when the A/C was functional...I know things happen and they repaired it as soon as they could. Food was very good, If you have a late flight like we did and arrive at 4, don’t expect to eat till 6:30 when the restaurants open. We were really looking forward to the breakfast buffet bacon, but were not used to the huge clump of over cooked as well as undercooked bacon. I myself had to open 3 champagne bottles for the mimosas since they were always empty. Staff was very friendly and wanted to take whatever time they could to talk to us about becoming future loyalty members. When we weren’t aware of our pick up time for our excursion, a courtesy call to our room would have been appreciated so we wouldn’t have had to pay(and be overcharged) for a cab. Also when I lost my hat the first night of Dining, protocol was not followed and my hat was not turned into lost and found, but was put into the reception table. So guest services had no record of it, luckily we asked more than twice to get it back. Also don’t expect breakfast in bed since room service isnt available until 11:00 am. And don’t leave any food in room or it will be covered in really tiny bugs.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Denver,Colorado
Age: 45-54
Travel: 1-2 trips/year

October 8, 2018
Good experience

Me and my best friend had a good time at this hotel. The food was decent specially the mexican restaurant (called el chamo?) The pool bar was great the bartender (Eber) was very attentive and very friendly. Overall the service was great as everybody was very nice. The only thing that I would change is the nightlife. The lobby bar is 24/7 but is missing some kind of music to set a little bit of a lively scene. I also wish the beach was cleaned of leaves and algae.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Brooklyn, NY
Age: 25-34
Travel: 1-2 trips/year

September 27, 2018
View From Room

I loved everything except the "garden view" room I had. It was way at the back and it wasn't a garden view, it was dead grass and very old trees. Lots of rotten coconuts left on the ground the whole time we were there. Was surprised they don't have a "turn-down" option during the evening and the towels are not exchanged in the evening. This is the only resort that I've stayed out that doesn't do that. Otherwise, staff is fabulous, entertainment is good and pool bar staff can't be outdone. Their staff makes sure everyone is laughing. If you want quiet time, there is a second pool to just relax. Will definitely be going back.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: NY
Age: 55-64
Travel: 1-2 trips/year

Room Information

Ocean Maya Royale features 243 luxurious, modern and stylish guest rooms outfitted with the best of amenities during your stay. Each room comes equipped with a sofa bed, furnished balcony, flat screen TV, air conditioning and much more.

Room Details

Maya Deluxe
Hotel/Studio Unit Details

Privilege Junior Suite
Hotel/Studio Unit Details

What's to Love

While relaxing near one of the pool's hydromassage jets, you have a perfect view of the pristine ocean and beach...Ocean Maya Royale offers paradise no matter where you are!

 

What We'd Change

It can get a little jammed at the swim-up bar when the party is hopping, so use BOTH cup holders in your pool raft and you'll be ready to float through paradise.

 

Why You Should Go

Ocean Maya Royale is a fresh and exciting adults-only resort that is ready to pamper loving couples and sexy singles throughout their stay.

Available Amenities

  • Volleyball
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Wedding Services
  • Parking
  • Medical Services ($)
  • Jet Skis ($)
  • Parasailing ($)
  • 6 Restaurants
  • 3 Bars/Lounges
  • Porter/Bellhop
  • Multilingual Staff
  • Catering
  • ATM/Banking
  • Massage ($)
  • Theater
  • Elevators
  • Audio-Visual Equipment ($)
  • Spa Services ($)
  • Handicap Room Available
  • Room Service
  • Dry Cleaning Services ($)
  • Business Services ($)
  • Mini-Mart
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Wireless Internet
  • Tour Desk
  • Breakfast (complimentary)
  • Watersports Center ($)
  • Beauty Salon ($)
  • Car Rental Available ($)
  • Gift Shop ($)
  • Near the beach
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Ocean Maya Royale

Carretera Federal Chetumal km 299

+98 48 73 47 00

Hotel Description

Ocean Maya Royale: Escape to an All-Inclusive, Adult-Only Wonderland

It's been a hard-day's night, and you've been working like a dog, so cash it in and escape to Ocean Maya Royale to indulge in an all-inclusive, adult-only, beachfront paradise in Riviera Maya. Perfect for destination weddings, honeymoons and romantic getaways, Ocean Maya Royale is well-equipped to ensure the utmost luxury from the resort's deluxe amenities, gourmet food and supreme pampering at the Health Spa.

Grab your swimsuit and toss your sarong in the suitcase! You'll want to look your beach best when you stroll along the velvety sands of Ocean Maya's private beach or dog-paddle throughout the resort's two pristine swimming pools before you snag a frosty daiquiri at the swim-up bar. Get your vitamins for the day by stopping by the Fresco Bar for one of their famous fresh-fruit juice concoctions, or rev up your engines at Mike's coffeehouse with a cup of joe. With your fuel tank full, dive into the Caribbean, by scuba or snorkel, to behold an underwater world teeming with vibrant marine life. Then, shake off the salt water with a trip to the sports club for a tennis match with your sweetie. If all the activity leaves you tired, rejuvenate at the Despacio Spa with an Anti-Stress Massage, and you'll be ready for a wild night.

Ocean Maya Royale's five restaurants offer delicious, first-class international cuisine, like the teppanyaki-style Japanese restaurant, Yookoso, and local seafood specialties available at the Mexican restaurant, El Charro, your taste buds will enjoy vacation dining that's out of this world.

When it's time to head back to your deluxe room, the Privilege Junior Suite offers a bevy of upgraded perks. It's the perfect romantic setting where you can fix a nightcap to be enjoyed under the stars, on a private balcony, before pulling up the sheets of a huge, king-sized bed, and drifting off to dream of paradise.... Oh wait, you're already there!

This hotel is All-Inclusive
Features include:

  • Food, national drinks and snacks
  • Evening entertainment and theme nights
  • Non-motorized water sports
  • All gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

La Hacienda
Type: International cuisine
Hours: Breakfast- daily, 7am-11am; Lunch- daily, 12:30pm-3pm; Dinner- daily, 6:30pm-10pm
Description: A wide variety of international dishes and theme nights especially designed to please all palates.

El Charro
Type: Light Fare
Hours: Lunch - daily, 11am-5:30pm; Dinner - daily, 6:30pm-10pm
Description: Lunch, snacks or dinner: hamburgers and hot dogs, local Mexican, fruits, smoothies and desserts.

Yookoso
Type: Asian
Hours: Daily, 6pm-10pm
Description: A wide variety of Asian cuisine, just a few steps from the beach.

Mike's Coffee
Type: Coffeehouse
Hours: Daily, 4pm-11pm
Description: Coffees and teas.

La Dolce Vita
Type: Italian
Hours: 6pm-10pm
Description: Enjoy a selection of Italian specialties, meats, and seafood. This beachfront location offers spectacular views and an intimate setting.

Blue Moon
Type: International
Hours: 6pm-10pm
Description: Enjoy a romantic dinner, featuring a variety of international cuisine.

All hours are subject to change.



BARS/NIGHTLIFE

Lobby Bar
Daily, 24 hours.

Swim-Up Bar and Aqua Lounge
Daily, 10am-6pm.

Fresco Bar
Daily, 11am-5:30pm.



BEACH

Ocean Maya Royale is located on an exclusive stretch of beach and features Balinese sun beds.

POOLS

Ocean Maya Royale offers 2 swimming pools with hydro-massage jets and individual sun umbrellas.

SPORTS/ACTIVITIES

Water

  • Kayaking

Available for an additional charge:

  • Scuba diving
  • Snorkeling
  • Catamaran
  • Parasailing

Land

  • Tennis
  • Volleyball
  • Fitness center
  • Beach activities
  • Aerobics

Golf
Golf courses are available for play near the resort.



INTERNET

Ocean Maya Royale offers complimentary Wi-Fi access throughout the hotel.

SPA SERVICES

Despacio Spa Centre offers a wide range of services that will leave you feeling relaxed and recharged for an additional charge. Services include:
  • Beauty Salon
  • Massages
  • Skin treatments
  • Bridal spa treatments


WEDDING/HONEYMOON

The white, sandy beaches, magnificent gardens, and sweeping hotel terraces will ensure that your ceremony is both romantic and original. A Complimentary honeymoon package is available. Please contact the hotel directly for more information about services and packages.

CHILD CARE

The Ocean Maya Royale is an adult-only hotel. No guests under 18 years of age are permitted.

ADDITIONAL INFORMATION

Location
Ocean Maya Royale is located 22 miles from Cancun Airport (CUN), 9 miles (10 minutes' drive) from Playa del Carmen and 28 mi from Cancun.

Check In/Check Out
Check-in: 3pm. Check-out: noon.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Adults-Only
Effective May 1, 2011, Ocean Maya Royale became an Adults-Only resort, the perfect retreat for couples and anyone 18 years of age or older.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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