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Now Sapphire Riviera Cancun

Mexico - Riviera Maya

Our Rating
1-833-531-2702
4 Nights with Air from $649 All-Inclusive
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Picture this sunshiny day: sapphire-colored Caribbean waters, soft, white sands and all kinds of warm rays streaming dow ... More

Customer Rating 572 Reviews
Value
 
4.4
Service
 
4.5
Beaches & Pools
 
4.4
Dining Options
 
4.1
Room Comfort
 
4.4
4.4 out of 5
"My husband and I went to now sapphire from Oct. 22 to 31, well let me tell you, from the moment we got there until the last minute, there is nothing we can find to complaint about. The resort is beauti..." – Lilyperu
584 out of 670 (87%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.4
Service
 
4.5
Beaches & Pools
 
4.4
Dining Options
 
4.1
Room Comfort
 
4.4
4.4 out of 5
"My husband and I went to now sapphire from Oct. 22 to 31, well let me tell you, from the moment we got there until the last minute, there is nothing we can find to complaint about. The resort is beauti..." – Lilyperu
584 out of 670 (87%) customers would recommend this product to a friend.
Temazcal Furniture in room - Now Sapphire Main Pool Bar WALKOVER FROM BREAKFAST The sunrise from the beach! Pool on left, beach straight ahead!! View of pool from main lounge area view from beach chair Wahoo Steak view of the beach on a cloudy day going to a show! at the beach The beach Sun rise over pool Boy in paradise! Magazine quality beach Preferred Adult Pool Bed decorated for our birthdays on our last night Lemon Grass Great staff! Spa @ Now Sapphire Sunset view from room Beach BEACH VIEW View from our room! The beach bar is pictured Main Pool Anniversary Sash Beach view Shower/tub. Spacious and very clean Relaxing in the pool Second Wahoo steak Fantastic honeymoon! Enjoying the view of the pool Our Mexican Racoon visitor. Furniture in cafe - Now Sapphire View at lunch one day great built-ins in the pool! you can find peace and quiet at the beach Dylan is amazing Breakfast by the beach Pirate cruise Sunrise Honeymoon turndown service the main pool at the Now Sapphire how we were greeted dressed to impress Beautiful Beach! Sunset our wedding day Quintas everywhere! Main Pool Sunrise over the ocean having lunch @ one of d restaurant Preferred Pool Sunrise Main Pool fountain at the hotel Lobby Bar our favorite bartender... santiago. Beautiful surroundings!
All Customer Reviews
1-4 of 572 reviews. Sort by
July 11, 2018
Disappointed

This was my first time to Riviera Maya. Unfortunately there was a seaweed issue throughout the Caribbean and we could not go in the water. The pool was beautiful but was not refreshing because the water was so warm. The grounds were very pretty & clean. The staff was kind, but nothing out of this world. The entertainment team did a good job - again, nothing special. I was disappointed in the buffets. I am a vegan and although I was able to eat something at every meal, the choices were limited and the food quality was just ok. We hung out at the night club almost every night. The music was good but we heard the same songs each night. I would've liked more games at the club or on the grounds. For the price I paid, I expected better.


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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: New jersey
Age: 35-44
Travel: 1-2 trips/year

July 10, 2018
Great vacation!

My husband and I had an amazing, relaxing time. Now Sapphire is a beautiful resort and the staff are amazing. Every single staff member was friendly and happy to help. The food was great And we loved the entertainment. We plan on coming back again and def. recommend this resort.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Tx
Age: 35-44
Travel: 1-2 trips/year

July 9, 2018
Highly Inconsistent

My family and I stayed at Now Sapphire for 7 days in June/July 2018. We did a lot of research before picking this resort, and read wonderful things. We were highly disappointed. I want to note that we did not pay for the Premier upgrade. Check-in was easy and even though we were several hours late, it wasn't a problem. We had requested rooms near each other, and they were able to accommodate without any issues. One of our rooms was very clean, well put-together, and everything worked flawlessly. Our other room - right next door - was consistently dirty (the bottom of your feet would be black from walking on the floors), didn't have things like soap, towels, or the pretty drapery over the beds, was infested with tiny bugs that got inside our pill bottles, the air conditioner barely made the room livable but never cool, and the refrigerator didn't cool anything at all. When we requested service or cleaning for the second room we were told it would happen, but over and over nothing did, or it took hours to get soap, towels, etc. After complaining 4 times about the refrigerator we were told it wasn't a refrigerator, it was just meant to keep drinks at a certain temperature, but it would not cool drinks if they were put in warm. Yet housekeeping kept restocking with warm drinks that never cooled! The food was also hit-or-miss. One night we ate at Bluewater Grill. It was delicious - the best meal we had the whole time we were there. Two nights later we went back and it was awful. The queso fundido was like lumpy, runny mush, and after waiting nearly 2 hours without receiving our meals, we finally left and ordered room service. We ate mostly room service since it was the most consistent and best food there. I will say the pool was spectacular - the resort was full and there was plenty of room in the pool for everyone. There just weren't plenty of pool chairs. If you showed up after 9am you didn't get a chair. Part of this is because the beach was un-usable. The seagrass is no fault of the resort, but it is worth mentioning since we paid for a beach vacation and didn't get any beach - only pool. The day we arrived the seagrass was piled up at the waterline about 2 feet high. They do their best to clear it with wheelbarrows and even machines, but they just can't keep up. So the beach constantly smells like rotting things. The sand is beautiful and clean, but we couldn't tolerate the smell to be able to stay there. Plus who wants to lie on the beach and look at piles of seaweed and listen to machinery. I know that is a problem for the whole coast, however even without the seagrass the water would not be the typical turquoise waters we were used up around Cancun. It gets deep very quickly, and the staff told me that even without the seagrass it isn't very good for snorkeling. The best things about this vacation were the employees. The entertainment staff works their butts off to keep things going for people to do. We didn't do any of the things offered - we just wanted to relax- but we could see them constantly out there working. Most of the wait staff and bartenders were excellent. I had one bartender that was slightly rude to me once, but it was at the pool swim-up bar at closing time and it had been a long day. Most of the staff goes out of their way to be friendly. Overall, I don't think we will ever stay here again or recommend it to anyone. We wanted to stay out of Cancun to get out of the town a little, but the ocean in Cancun is so much better. On our excursions we talked to several people who were staying in Cancun, and they said once you got past the seagrass, the water was still clear. And the food would have been better anywhere else. I don't know if the inconsistencies we saw are a reason this place got so many good reviews, but I can say I won't be back.


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Overall Rating: 3
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Arkansas
Age: 35-44
Travel: 1-2 trips/year

July 1, 2018
Great value!

Great staff and great values resort. The food options were all included and met all our satisfaction. The pool area was very big and always had plenty of space. The staff was kind- especially if you give them tips.


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: New York, NY
Age: 25-34
Travel: 1-2 trips/year

Room Information

Now Sapphire Riviera Cancun features 496 guest suites in 14 three-story bungalows with private, furnished terraces or balconies with garden, pool, or oceanviews. Each suite offers a separate sitting area with sofa, air-conditioning, cable TV, mini bar, electronic safe, alarm clock with MP3 player docking station, and 24-hour room service. Marble bathrooms include tub/shower combinations.

Room Details

Deluxe Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Jr Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Jr Suite Oceanfront
Hotel/Studio Unit Details

Preferred Club Beach Front
Hotel/Studio Unit Details

Super Saver Preferred Club Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

Super Saver Junior Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

As of June 2018 you can bring your furry friend along!

Bali beds around the pool and ocean front kiosks that give you the ultimate in rock star beach bliss.

The friendliest staff. You'll never want for a thing. (They can read drink requests in your mind).

Photo op at the main pool - the ocean view is drop-dead-gorgeous-good.

Evocative architecture and decor inspired by ancient Mayan Culture. (See? They weren't all ruffians).

Spacious Jr. Suites with cozy bathrobes, slippers, furnished balcony and 24-hour room service.

Activities for the kiddos, tweens and teens, keeping them busy (and away) for hours.

Gluten-free, vegetarian and vegan menu options available at the a la carte restaurants.

 

What We'd Change

The restaurants open on a rotating schedule, so some may be closed on a particular evening. But the rotation means you won't get bored. For specific cravings, 24-hour room service has you covered.

 

Why You Should Go

It's 15 minutes from the airport - paradise is waiting for you with a welcome cocktail.

Upgrade to Preferred Club and enjoy an adults-only pool. (Kids are fun, but pool water in your drinks, not so much).

Rejuvenate with a Myoxy-Caviar Facial - it's ok to spoil yourself. You deserve it.

The world's second largest coral reef is just off the shores - snorkel envy is here & it's real.

Complimentary green fees at Grand Coral Riviera Maya Golf Course. Woot!

Spend a day at Xcaret learning about Mayan history and exploring the lagoons and parks.

Hop on a bicycle tour - a great way to see the resort and the natural beauty around you.

Starting your day with an energizing Zumba class - dance, sweat, hit the beach.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Activities
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Windsurfing
  • Aerobics
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Medical Services ($)
  • Ping Pong
  • Game Room
  • 9 Restaurants
  • 7 Bars/Lounges
  • Porter/Bellhop
  • Nightclub
  • Shopping
  • Multilingual Staff
  • Catering
  • Theater
  • Teen Club
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Golf Packages Available ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet
  • ADA Accessible Rooms Available
  • Free Parking
  • Tour and Island Information
  • Beauty Salon ($)
  • Evening Entertainment
  • Euro-bungee
  • Ocean Trampoline
  • Car Rental Available ($)
  • Hobie Cat with Instructor
  • Internet Access
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dive Shop(s)
  • Golf Course(s)
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Now Sapphire Riviera Cancun

Super Manzana 11 Manzana 9 Lote 10

+52 99 88 72 83 83

Hotel Description

Now Sapphire Riviera Cancun: Laid Back Charm for Family, Friends, You

Picture this sunshiny day: sapphire-colored Caribbean waters, soft, white sands and all kinds of warm rays streaming down, giving you a good dose of much-needed Vitamin D. Your happiness meter has just skyrocketed. You then set out to explore the waters. Next you take on your family and friends in beach volleyball and end the day by burrowing in at the pool - it's this kind of day you've been waiting for. All. Year. Long.

Lucky for you, this is your beach bliss for the next week. When might we expect you?

Unlimited-Luxury® means complete and utter relaxation - it's all taken care of for you. You get to Live in the Now™ with inclusive, ahh-some perks like:

  • Unlimited meals, snacks, water, sodas and juices - bring your thirst.
  • Unlimited domestic and imported alcoholic beverages, including house wine. It's a party.
  • 24-hour room-service food and drink - should you have a hankering for something at 2:14 a.m., you can get it.
  • In-room mini bar with beer, bottled water, soft drinks (restocked daily).
  • Rooms with a private balcony or terrace and a hydro-tub.
  • All kinds of activities - climbing wall, dance lessons, a casino and more.
  • Theme nights and lively outdoor entertainment.
  • Sip, Savor & See with other nearby resorts - Dreams Puerto Aventuras, Dreams Riviera Cancun, Dreams Sands Cancun, Dreams Tulum, Sunscape Sabor Cozumel or Now Jade (you must make your own travel arrangements through the resort concierge by 3 p.m.).
  • Taxes and gratuities - who needs to worry with this on vacay?


DINING

Nosh on mouth watering flavors like Mediterranean, fine cut meats prepared especially for you, grilled seafood, Teppanyaki tables (always fun for the group), sushi and tasty Mexican dishes. And, there is always 24-hour room service - some mornings/nights, you'll want to stay in. It's your vacation right. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Paramour
Type: French
Hours: Daily, 6pm-11pm
Description: Setting the scene for romance, this adult-only restaurant offers French fare and an elegant atmosphere.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Lemongrass
Type: Asian
Hours: Daily, 6pm-11pm
Description: This Asian restaurant boasts teppanyaki tables that can accommodate up to 48 guests, as well as a sushi bar and traditional a la carte dining.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Bluewater Grill
Type: Surf and turf
Hours: Daily, 11am-5:30pm
Description: Offering fresh seafood specialties and fine cuts of meat.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Cibu
Type: Mediterranean
Hours: Breakfast - daily, 7am-10am; Dinner - daily, 6pm-11pm
Description: Serving delicious Mediterranean cuisine in a casual atmosphere. *Breakfast is available for Preferred Club only.
Dress code: Dinner - Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Fresco
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Enjoy delectable Mexican cuisine surrounded by Spanish-inspired architecture and ocean views.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Market Cafe
Type: International
Hours: Daily, 7am-11pm
Description: The Market Cafe buffet specializes in offering international cuisine in a casual atmosphere with an ocean view. Open for breakfast, lunch and dinner.
Dress code: Casual

Coco Cafe
Type: Bistro
Hours: Daily, 6am-11pm
Description: Enjoy coffee and deli snacks while relaxing on the porch.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Private Dining
For special occasions, enjoy a private dinner for two at one of the resort's romantic spots. There is an additional charge for these private dinners and advance reservations are required.

All hours are subject to change.



BARS/NIGHTLIFE

All five bars serve premium brands and international favorites. The fun-loving bartenders are happy to serve you whatever your heart desires. Tip: Coco Cafe opens early for those needing a caffeine boosting kick to your day.

Moments
Located in the lobby for cocktails. Daily, noon-midnight.

Splash
Swim-up bar, located in the main pool. Daily, 10am-5pm.

The Reef
Preferred Club pool bar. Daily, 9am-5pm.

The Sandbar
Preferred Club beach bar. Daily, 9am-5pm.

Eclipse Night Club
Nightclub and bar where guests can dance all day and night. Daily, 10am-2am.



BEACHES AND POOLS

You've got sun soakin' spots - three pools (bonus pool for Preferred guests) with Bali beds for some posh privacy or head to the sparkling ocean and grab a coveted ocean front lounger. Sit back. Pool and beach bar service is happy to bring you as many cocktails as you want.

SPORTS/ACTIVITIES

Water

  • Hobie cats
  • Kayaks
  • Sailing
  • Windsurfing

Available for an additional charge:

  • Scuba diving
  • Deep sea fishing
  • Snorkeling
  • Sport fishing

Land

  • Fitness
  • Tennis
  • Yoga
  • Beach volleyball

Golf
Now Sapphire Riviera Cancun guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya and El Tinto Golf Course at Cancun Country Club.



INTERNET

Now Sapphire Riviera Cancun offers complimentary Internet access and WiFi.

Unlimited Connectivity App
Worried about the inability to keep up with friends and family while in destination? Download the Unlimited Connectivity app and enjoy tons of awesome features to help you while in destination!

Features Include:
  • Free WiFi
  • Free calling to the U.S. and Canada
  • Contact staff directly
  • Book spa appointments
  • Reserve excursions


SPA SERVICES

Now Spa by Pevonia offers 7,000 square feet of luxury wellness services that will take you on a journey of relaxation for an additional charge. Daily, 9am-8pm.
  • Massages
  • Body treatments
  • Facials
  • Sauna and Jacuzzi
  • Temazcal
  • Relaxation area
  • Beauty salon

Traditional Temazcal Spa Ceremony - Included with your stay.
The Temazcal ceremony is led by an Intercessor, or healer, and is one hour long. The ritual will begin with a blessing from the Intercessor, and one by one, guests will enter the Temazcal structure, sitting in a circle for the healing ceremony. The shelter will be filled with hot stones and the Intercessor will guide participants through the spiritual ritual, involving aromas, herbal steams, sounds and sensations.



WEDDING/HONEYMOON

Complimentary "Your Moments" Wedding Package when booking a minimum of seven nights in a Preferred Club Suite Ocean View or higher, or if five rooms are reserved for a minimum of three nights at any room category. Packages and amenities available at a surcharge. Guests must arrange all wedding packages directly with the front desk.
The resort features a Shaadi South Asian Wedding Package which is inclusive of six events over three days, for up to seventy-five guests. Trained and certified South Asian Wedding Specialists further ensure the utmost attention and care is given regarding the cultures and traditions of these wedding parties.

Honeymoon Bonus
With proof of marriage, Now Sapphire Riviera Cancun offers two honeymoon packages.

Honeymoon Bliss Package includes:

  • Fresh fruit basket on arrival
  • Bottle of sparkling wine on arrival
  • Special turndown service one evening during stay
  • Champagne breakfast in bed (reservations required in advance via guest service)
  • Discount on all treatments at the Renova Spa

Do Not Disturb Package (complimentary with seven nights or more in a Preferred Club Ocean Front Suite or higher or for a surcharge) includes:

  • Champagne on arrival
  • Fresh flowers and exotic fruit platter in room on arrival
  • Champagne breakfast in bed (reservations required in advance via guest service)
  • Couples 50-minute massage treatment (one per stay)
  • Romantic beachfront dinner for two including bottle of champagne
  • Special turndown service one evening during stay
  • Private petit fours each evening at turndown
  • Complimentary anniversary nights

Guests need to add "Honeymoon Bonus" to the special request field of booking when purchasing. Proof of marriage is expected upon arrival at the resort.



CHILD CARE

Now Sapphire Riviera Cancun offers options for kids of all ages. The Explorer's Club is available for kids ages 3-12. The Core Zone Teens Club offers activities and games geared towards teenage tastes for teens ages 13-17. Daily, 9am-10pm.

Babysitting services are also available for an additional charge.



SMALL DOGS WELCOME

For a $65 fee at all Now Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.



ADDITIONAL INFORMATION

Location
Now Sapphire Riviera Cancun is located 15 miles from Cancun International Airport (CUN). Approximate driving time is 20 minutes.

Check In/Check Out
Check-in: 3pm, check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Awards
2003-2013 AAA Five Diamond Award
2014 AAA Four Diamond Award
Rainforest Alliance Verified

Dining Program
The Sip, Savor & See package is now available at Now Sapphire Riviera Cancun and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Dreams Cancun, Dreams Riviera Cancun, Dreams Puerto Aventuras, Dreams Tulum and Now Jade Riviera Cancun for a total of 35 dining options. Guests must arrange the evening in advance with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use facilities of the resort they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not included.



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.



All hours, fees, amenities, information and services are subject to change without notice.
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All Mexico - Riviera Maya Resorts