Search
Deals
Cruises
Support
Account

Now Sapphire Riviera Cancun

Mexico - Riviera Maya

Our Rating
1-833-531-2702
4 Nights with Air from $689 All-Inclusive
Info Customer Reviews Questions & Answers

Picture this sunshiny day: sapphire-colored Caribbean waters, soft, white sands and all kinds of warm rays streaming dow ... More

Customer Rating 591 Reviews
Value
 
4.4
Service
 
4.5
Beaches & Pools
 
4.3
Dining Options
 
4.1
Room Comfort
 
4.4
4.3 out of 5
"My husband and I went to now sapphire from Oct. 22 to 31, well let me tell you, from the moment we got there until the last minute, there is nothing we can find to complaint about. The resort is beauti..." – Lilyperu
594 out of 690 (86%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.4
Service
 
4.5
Beaches & Pools
 
4.3
Dining Options
 
4.1
Room Comfort
 
4.4
4.3 out of 5
"My husband and I went to now sapphire from Oct. 22 to 31, well let me tell you, from the moment we got there until the last minute, there is nothing we can find to complaint about. The resort is beauti..." – Lilyperu
594 out of 690 (86%) customers would recommend this product to a friend.
Temazcal Furniture in room - Now Sapphire Main Pool Bar WALKOVER FROM BREAKFAST The sunrise from the beach! Pool on left, beach straight ahead!! View of pool from main lounge area view from beach chair Wahoo Steak view of the beach on a cloudy day going to a show! at the beach The beach Sun rise over pool Boy in paradise! Magazine quality beach Preferred Adult Pool Bed decorated for our birthdays on our last night Lemon Grass Great staff! preferred pool Spa @ Now Sapphire Sunset view from room Beach BEACH VIEW View from our room! The beach bar is pictured Main Pool Anniversary Sash Beach view Shower/tub. Spacious and very clean Relaxing in the pool Second Wahoo steak Fantastic honeymoon! Enjoying the view of the pool Our Mexican Racoon visitor. Furniture in cafe - Now Sapphire View at lunch one day great built-ins in the pool! you can find peace and quiet at the beach Dylan is amazing Breakfast by the beach Pirate cruise Sunrise Honeymoon turndown service the main pool at the Now Sapphire how we were greeted dressed to impress Beautiful Beach! Sunset our wedding day Quintas everywhere! Main Pool Sunrise over the ocean having lunch @ one of d restaurant Preferred Pool Sunrise Main Pool fountain at the hotel Lobby Bar our favorite bartender... santiago. Beautiful surroundings! jr. suite from balcony
All Customer Reviews
1-4 of 591 reviews. Sort by
September 6, 2018
Motel 6 service

Our room thermostat did not work. I called the maintenance, they did come, but still did not work. It would stay the same temperature at all times and I had to wake up few times every night to turn it on and off manually so we would not freeze or sweat, we were told that this was a kid friendly resort. We have a 1 1/2 year old baby. First they gave us a room on the 3rd floor aaaand no elevator, since we could not climb with a baby stroller I asked for a lower room. I was told if I can stay in that room for a few days!!! When I insisted, they gave us a room at the end of the resort, where we had to walk a long ways, few time a day to get food or for any other functions, so we ended up staying in the room and order room service so we didn't have to walk so much. We literally got blisters from walking so much with the sandals. The beach was full of seaweed and was unusable. They said that this time of the year it is always full of seaweed. Oh yeah, they mentioned free snorkel ....... NO, I asked the front desk about the snorkeling, they shook their head and said , pier 6. I asked where it is, they said ask the crew outside. I asked the pool personnel and few others, no one seemed to know. One person pitched me to go on a paying Snorkel tour!! NO Free Snorkel. I did not even ask about the other free..This felt like the Motel 6 really!! To be fair, the food was not bad. The Mexican restaurant and the steak house were good. We have been to the Cancun area before and did have a great time, but not at this place.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 2
Value
 
3.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
4.0
Room Comfort
 
1.0
User Image

From: washington dc
Age: 45-54

September 5, 2018
Excellent resort, with some caveats

Overall the resort was great and I had a good time. I got the ocean view room, which was so worth it for the whirlpool tub on the balcony and the ocean views. I got to watch a wedding from my balcony! On the downside, there was mold growing in the grout at the top of the shower, and I was never given hair conditioner, just shampoo and body lotion. I found the bed to be a bit hard on my back, but I admit I have an extremely comfortable mattress at home so others might not have the same experience. The pools were beautiful and it was so nice to have servers come around for drink orders. Towels were abundant and there was always somewhere to sit (I went in September). The beach was also nice but had a ton of seaweed, which of course isn't the resort's fault. They had a couple people cleaning it up but they would have needed a small army to keep the beach clear. Food overall was good. I had some things that were absolutely fantastic and some that were bland, but overall the food was good. The drinks were also good, I just didn't realize that there wasn't much of a choice for alcohol. For instance, it was red or white wine by the glass, no real choice of what type. The spa was pretty good. It was nicely designed and furnished, and everyone was very kind. My masseuse was a bit difficult to understand but we got along great. I took advantage of my hour of hydrotherapy per day twice while I was there, but both times no staff member actually instructed me on what I should do. So that was a bit disappointing, but I googled and figured it out. Also, don't go by the spa menu prices - visit the spa concierge and see what they can do for you. They run a number of specials that aren't on the spa menu and might be able to reduce the price further. I liked that everything in the resort is an easy walk. From one end to the other can't be more than five minutes, so if you forget something in your room it's easy to head back for it. The nightly entertainments were good, nothing that I'd suggest in particular but all fun. All in all, I wish I had stayed for longer! My only real complaint is that a couple of the servers were too friendly, if you know what I mean. I'm a young woman who traveled there alone, and a couple male servers seemed to take that and my generally friendly nature as an indication that I was open to their flirtation. When I complained, though, management was extremely apologetic and understanding. They reacted exactly as businesses should in this situation, which is to listen, apologize, and promise to ensure the situation doesn't happen again (then follow through on it, which they did). My solo status also got a lot of "Table for just one? Why are you alone?" questions, which was frustrating, so perhaps they can do something about that, but that's not a deal breaker by any means.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
User Image

From: Washington, DC
Age: 25-34

September 2, 2018

Beautiful resort, very clean, food was delicious and the service was excellent!!! The staff was very friendly and helpful. I would definitely return with my family or even a girls trip!! Thanks Paul T ( my favorite beachologist) for putting this together for us!!


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
4.0
User Image

From: Gaithersburg , MD
Age: 45-54
Travel: 1-2 trips/year

August 31, 2018
Now Sapphire

Cheap Caribbean is the way to go for a trip to Mexico. This is the second time I stayed at Now Sapphire. I love this place, you never need a wristband and The restaurant are amazing. Your vacation begins once your off the plane. The men in the colorful shirts are very friendly. Once they drop you off at your destination your in another world. Now Sapphire is the place to be. No hassles, food was good, except for the steak at the Blue Water Grill. It was very tough for me, and my husband didn’t care for it either. Other than that, you an always find something delicious to eat. The buffets are tasty, but the restaurants were better. During the pool hours there is a barefoot grill, and everyday of our stay, something different was cooking. The pool is huge with plenty of places to sit. The water was a little warm. The drinks were good, or so my husband said. (I don’t drink). The ocean on the other hand always had seaweed, it was very hard for the workers to keep up with it. It must have been a season for it. Our room was very comfortable and always clean. They were great. I will definitely go back to Now Sapphire. Please make sure that you tip all the hard working people.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Chicago, Il
Age: 55-64
Travel: 1-2 trips/year

Room Information

Now Sapphire Riviera Cancun features 496 guest suites in 14 three-story bungalows with private, furnished terraces or balconies with garden, pool, or oceanviews. Each suite offers a separate sitting area with sofa, air-conditioning, cable TV, mini bar, electronic safe, alarm clock with MP3 player docking station, and 24-hour room service. Marble bathrooms include tub/shower combinations.

Room Details

Deluxe Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Jr Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Jr Suite Oceanfront
Hotel/Studio Unit Details

Preferred Club Beach Front
Hotel/Studio Unit Details

Super Saver Preferred Club Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

Super Saver Junior Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

As of June 2018 you can bring your furry friend along!

Bali beds around the pool and ocean front kiosks that give you the ultimate in rock star beach bliss.

The friendliest staff. You'll never want for a thing. (They can read drink requests in your mind).

Photo op at the main pool - the ocean view is drop-dead-gorgeous-good.

Evocative architecture and decor inspired by ancient Mayan Culture. (See? They weren't all ruffians).

Spacious Jr. Suites with cozy bathrobes, slippers, furnished balcony and 24-hour room service.

Activities for the kiddos, tweens and teens, keeping them busy (and away) for hours.

Gluten-free, vegetarian and vegan menu options available at the a la carte restaurants.

 

What We'd Change

The restaurants open on a rotating schedule, so some may be closed on a particular evening. But the rotation means you won't get bored. For specific cravings, 24-hour room service has you covered.

 

Why You Should Go

It's 15 minutes from the airport - paradise is waiting for you with a welcome cocktail.

Upgrade to Preferred Club and enjoy an adults-only pool. (Kids are fun, but pool water in your drinks, not so much).

Rejuvenate with a Myoxy-Caviar Facial - it's ok to spoil yourself. You deserve it.

The world's second largest coral reef is just off the shores - snorkel envy is here & it's real.

Complimentary green fees at Grand Coral Riviera Maya Golf Course. Woot!

Spend a day at Xcaret learning about Mayan history and exploring the lagoons and parks.

Hop on a bicycle tour - a great way to see the resort and the natural beauty around you.

Starting your day with an energizing Zumba class - dance, sweat, hit the beach.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Activities
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Windsurfing
  • Aerobics
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Medical Services ($)
  • Ping Pong
  • Game Room
  • 9 Restaurants
  • 7 Bars/Lounges
  • Porter/Bellhop
  • Nightclub
  • Shopping
  • Multilingual Staff
  • Catering
  • Theater
  • Teen Club
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Golf Packages Available ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet
  • ADA Accessible Rooms Available
  • Free Parking
  • Tour and Island Information
  • Beauty Salon ($)
  • Evening Entertainment
  • Euro-bungee
  • Ocean Trampoline
  • Car Rental Available ($)
  • Hobie Cat with Instructor
  • Internet Access
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dive Shop(s)
  • Golf Course(s)
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Now Sapphire Riviera Cancun

Super Manzana 11 Manzana 9 Lote 10

+52 99 88 72 83 83

Hotel Description

Now Sapphire Riviera Cancun: Laid Back Charm for Family, Friends, You

Picture this sunshiny day: sapphire-colored Caribbean waters, soft, white sands and all kinds of warm rays streaming down, giving you a good dose of much-needed Vitamin D. Your happiness meter has just skyrocketed. You then set out to explore the waters. Next you take on your family and friends in beach volleyball and end the day by burrowing in at the pool - it's this kind of day you've been waiting for. All. Year. Long.

Lucky for you, this is your beach bliss for the next week. When might we expect you?

Unlimited-Luxury® means complete and utter relaxation - it's all taken care of for you. You get to Live in the Now™ with inclusive, ahh-some perks like:

  • Unlimited meals, snacks, water, sodas and juices - bring your thirst.
  • Unlimited domestic and imported alcoholic beverages, including house wine. It's a party.
  • 24-hour room-service food and drink - should you have a hankering for something at 2:14 a.m., you can get it.
  • In-room mini bar with beer, bottled water, soft drinks (restocked daily).
  • Rooms with a private balcony or terrace and a hydro-tub.
  • All kinds of activities - climbing wall, dance lessons, a casino and more.
  • Theme nights and lively outdoor entertainment.
  • Sip, Savor & See with other nearby resorts - Dreams Puerto Aventuras, Dreams Riviera Cancun, Dreams Sands Cancun, Dreams Tulum, Sunscape Sabor Cozumel or Now Jade (you must make your own travel arrangements through the resort concierge by 3 p.m.).
  • Taxes and gratuities - who needs to worry with this on vacay?


DINING

Nosh on mouth watering flavors like Mediterranean, fine cut meats prepared especially for you, grilled seafood, Teppanyaki tables (always fun for the group), sushi and tasty Mexican dishes. And, there is always 24-hour room service - some mornings/nights, you'll want to stay in. It's your vacation right. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Paramour
Type: French
Hours: Daily, 6pm-11pm
Description: Setting the scene for romance, this adult-only restaurant offers French fare and an elegant atmosphere.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Lemongrass
Type: Asian
Hours: Daily, 6pm-11pm
Description: This Asian restaurant boasts teppanyaki tables that can accommodate up to 48 guests, as well as a sushi bar and traditional a la carte dining.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Bluewater Grill
Type: Surf and turf
Hours: Daily, 11am-5:30pm
Description: Offering fresh seafood specialties and fine cuts of meat.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Cibu
Type: Mediterranean
Hours: Breakfast - daily, 7am-10am; Dinner - daily, 6pm-11pm
Description: Serving delicious Mediterranean cuisine in a casual atmosphere. *Breakfast is available for Preferred Club only.
Dress code: Dinner - Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Fresco
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Enjoy delectable Mexican cuisine surrounded by Spanish-inspired architecture and ocean views.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Market Cafe
Type: International
Hours: Daily, 7am-11pm
Description: The Market Cafe buffet specializes in offering international cuisine in a casual atmosphere with an ocean view. Open for breakfast, lunch and dinner.
Dress code: Casual

Coco Cafe
Type: Bistro
Hours: Daily, 6am-11pm
Description: Enjoy coffee and deli snacks while relaxing on the porch.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Private Dining
For special occasions, enjoy a private dinner for two at one of the resort's romantic spots. There is an additional charge for these private dinners and advance reservations are required.

All hours are subject to change.



BARS/NIGHTLIFE

All five bars serve premium brands and international favorites. The fun-loving bartenders are happy to serve you whatever your heart desires. Tip: Coco Cafe opens early for those needing a caffeine boosting kick to your day.

Moments
Located in the lobby for cocktails. Daily, noon-midnight.

Splash
Swim-up bar, located in the main pool. Daily, 10am-5pm.

The Reef
Preferred Club pool bar. Daily, 9am-5pm.

The Sandbar
Preferred Club beach bar. Daily, 9am-5pm.

Eclipse Night Club
Nightclub and bar where guests can dance all day and night. Daily, 10am-2am.



BEACHES AND POOLS

You've got sun soakin' spots - three pools (bonus pool for Preferred guests) with Bali beds for some posh privacy or head to the sparkling ocean and grab a coveted ocean front lounger. Sit back. Pool and beach bar service is happy to bring you as many cocktails as you want.

SPORTS/ACTIVITIES

Water

  • Hobie cats
  • Kayaks
  • Sailing
  • Windsurfing

Available for an additional charge:

  • Scuba diving
  • Deep sea fishing
  • Snorkeling
  • Sport fishing

Land

  • Fitness
  • Tennis
  • Yoga
  • Beach volleyball

Golf
Now Sapphire Riviera Cancun guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya and El Tinto Golf Course at Cancun Country Club.



INTERNET

Now Sapphire Riviera Cancun offers complimentary Internet access and WiFi.

Unlimited Connectivity App
Worried about the inability to keep up with friends and family while in destination? Download the Unlimited Connectivity app and enjoy tons of awesome features to help you while in destination!

Features Include:
  • Free WiFi
  • Free calling to the U.S. and Canada
  • Contact staff directly
  • Book spa appointments
  • Reserve excursions


SPA SERVICES

Now Spa by Pevonia offers 7,000 square feet of luxury wellness services that will take you on a journey of relaxation for an additional charge. Daily, 9am-8pm.
  • Massages
  • Body treatments
  • Facials
  • Sauna and Jacuzzi
  • Temazcal
  • Relaxation area
  • Beauty salon

Traditional Temazcal Spa Ceremony - Included with your stay.
The Temazcal ceremony is led by an Intercessor, or healer, and is one hour long. The ritual will begin with a blessing from the Intercessor, and one by one, guests will enter the Temazcal structure, sitting in a circle for the healing ceremony. The shelter will be filled with hot stones and the Intercessor will guide participants through the spiritual ritual, involving aromas, herbal steams, sounds and sensations.



WEDDING/HONEYMOON

Complimentary "Your Moments" Wedding Package when booking a minimum of seven nights in a Preferred Club Suite Ocean View or higher, or if five rooms are reserved for a minimum of three nights at any room category. Packages and amenities available at a surcharge. Guests must arrange all wedding packages directly with the front desk.
The resort features a Shaadi South Asian Wedding Package which is inclusive of six events over three days, for up to seventy-five guests. Trained and certified South Asian Wedding Specialists further ensure the utmost attention and care is given regarding the cultures and traditions of these wedding parties.

Honeymoon Bonus
With proof of marriage, Now Sapphire Riviera Cancun offers two honeymoon packages.

Honeymoon Bliss Package includes:

  • Fresh fruit basket on arrival
  • Bottle of sparkling wine on arrival
  • Special turndown service one evening during stay
  • Champagne breakfast in bed (reservations required in advance via guest service)
  • Discount on all treatments at the Renova Spa

Do Not Disturb Package (complimentary with seven nights or more in a Preferred Club Ocean Front Suite or higher or for a surcharge) includes:

  • Champagne on arrival
  • Fresh flowers and exotic fruit platter in room on arrival
  • Champagne breakfast in bed (reservations required in advance via guest service)
  • Couples 50-minute massage treatment (one per stay)
  • Romantic beachfront dinner for two including bottle of champagne
  • Special turndown service one evening during stay
  • Private petit fours each evening at turndown
  • Complimentary anniversary nights

Guests need to add "Honeymoon Bonus" to the special request field of booking when purchasing. Proof of marriage is expected upon arrival at the resort.



CHILD CARE

Now Sapphire Riviera Cancun offers options for kids of all ages. The Explorer's Club is available for kids ages 3-12. The Core Zone Teens Club offers activities and games geared towards teenage tastes for teens ages 13-17. Daily, 9am-10pm.

Babysitting services are also available for an additional charge.



SMALL DOGS WELCOME

For a $65 fee at all Now Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.



ADDITIONAL INFORMATION

Location
Now Sapphire Riviera Cancun is located 15 miles from Cancun International Airport (CUN). Approximate driving time is 20 minutes.

Check In/Check Out
Check-in: 3pm, check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Awards
2003-2013 AAA Five Diamond Award
2014 AAA Four Diamond Award
Rainforest Alliance Verified

Dining Program
The Sip, Savor & See package is now available at Now Sapphire Riviera Cancun and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Dreams Cancun, Dreams Riviera Cancun, Dreams Puerto Aventuras, Dreams Tulum and Now Jade Riviera Cancun for a total of 35 dining options. Guests must arrange the evening in advance with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use facilities of the resort they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not included.



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.



All hours, fees, amenities, information and services are subject to change without notice.
Close
 

Choose Your Options

Depart:  
Number of Rooms:
 
Room 1 Details:
  • Super Saver Junior Suite ROH
- or -
Choose a Vacation Package
and Save More!
Kids Stay & Eat Free More
5 days, 4 nights
Travel Dates 10/20 - 12/22
Starting at $689 was $1699
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 8 days left to book!
$200 in Resort Coupons More
5 days, 4 nights
Travel Dates 11/21 - 12/22
Starting at $729 was $1319
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
$200 in Resort Coupons More
6 days, 5 nights
Travel Dates 12/23 - 1/5
Starting at $1399 was $2969
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only 2 days left to book!
$200 in Resort Coupons More
5 days, 4 nights
Travel Dates 1/6 - 4/12
Starting at $889 was $1969
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only 2 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST

All Mexico - Riviera Maya Resorts