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Iberostar Paraiso Beach Resort

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $529 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.4
Service
 
4.4
Beaches & Pools
 
4.5
Dining Options
 
3.8
Room Comfort
 
4.2
4.3 out of 5
"Very pretty hotel. Very large complex. Golf carts give you a ride but all is walkable-took a day to get our bearings. The room was nice and clean! The dinners were fantastic. I ate at the Mexican, Medi..." – Thutch
637 out of 742 (86%) customers would recommend this product to a friend.
1st time parasailing Wildlife on property After dinner drinks Beach Buffet staff is awesome. Front staff rude Beautifully kept grounds with lots of animals to admire. Parasail Mexico, Iberostar Landscaping pool unit (33) close to beach One view of the main pool Beautiful beach view Main Pool Beach.. Coatis abound! Isle de Mujerhes sailing excursion serenity Nice Colonial style buildings Part of the pool at night. The main pool Our Room At the Pool Buffet View Lobby Amazing Gym Fitness Riviera Maya at Iberostar The buffet Lobby Pool View Pool view Kayaking view our group Pink Flamingos near the Lounge area Plenty of chairs and palapas on the beach peacock Entrance at Christmas Mixologist Us in the ocean while on the Catamaran! Daily Surprise View from the Room A True Paradise! Pretty complex it good luck getting a reservation to any restaurant. Had to eat in the heat at the buffet for 4 days. Guest Rooms Room with a view
All Customer Reviews
1-4 of 641 reviews. Sort by
May 18, 2019
Almost good.

This is our last night at the iberostar parasio beach resort, I would say that the overall experience has been good but with definite flaws. Upon check in of the resort we arrived a few hours before the scheduled check in, no problem. We were told to come back at 3 and in the mean time enjoy the amenities. Sounds good, however we were given no information about the property. We waited a few minutes then enjoyed our lunch with no problem. We then went back to the front desk, checked in and were given our room keys. At that point we asked for a resort map. It was explained to us that nothing of that nature was provided to us and every thing was available via an App. OK. We got our room keys and headed to the room where we changed for the pool. At that point we asked the towel hut for 2 towels. It was then explained to us we needed to head to the concierge by our building to get towel cards. Upon seeing the next available by a building, we were directed to a concierge by the pool. Finally, that person directed us back to the main lobby by check to receive our towel cards. Granted this is not a small resort and clocked in walking about 8 miles a day walking. Despite a lot of walking we happily went to the concierge on the 3rd day to make dinner reservations. We were told there was not anything suitable available, which we were fine with, but the woman was gracious enough to provide us with a much-needed resort map and a wonderful explanation of the complex/amenities. All the staff was amazing and resort was great until the last night when we visited the Italian restaurant. Upon arriving we were seated without issue. I ordered the meat lovers pizza and the fiancé ordered the margherita pizza. This ordered was repeated back to us and confirmed by our gracious waiter. Upon the order arriving and being served by a different staff member there was one pepperoni pizza and one meat lover’s pizza. I immediately alerted them that this was incorrect and explained the peperino should be a margherita. They apologized and quickly attempted to the fix the order. Soon there was a well-done margherita pizza on the table. Upon taking a bite of the margherita the fiancée reported that there was peperoni under the toppings. Upon observing the pizza it was obvious the kitchen attempted to scrape the pepperoni off (leaving remains) and replacing it with vegetarian toppings. Pepperoni imprints were observed still to be in the cheese. This may not have been a huge deal if this did not impede 14 years of a strict vegetarian diet. The waiter was more than apologetic but at that point the damage was already done. Iberostar you have a great resort and majority of your staff is wonderful but one shifty act can ruin that. I have been to a number of wonderful all-inclusive resorts (Grand Palladium- Mexico/Jamaica, Grand Bahia- Jamaica). Iberostar you have some work to do.


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Overall Rating: 3
Value
 
4.0
Service
 
2.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Philadelphia, PA
Age: 25-34
Travel: 1-2 trips/year

April 29, 2019
Very good resort

We had a great time at the Resort . kids enjoyed the wave pool and the kids camp (star camp). Food was very good, rooms were clean and staff at the Resort were great! Would highly recommend this place, especially if you go there with kids!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Woodbridge, NJ
Age: 35-44
Travel: 1-2 trips/year

April 14, 2019
overall OK

The overall stay at the hotel was OK. We have been to other Iberostar in DR and evrything was awesome this was just ok. From the wait staff to the food, it was just missing that little extra something. The servers didn't really engage with the tourist and the food at the buffet was the same with only Friday night having seafood. We wouldn't stay at this Iberostar again but if you want a cheap vacation try this hotel but don't expect too much.


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Overall Rating: 4
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: PA
Age: 45-54

April 12, 2019
Best Vaca/Awesome Resort!

This is a great resort chain and would definitely recommend it! Our trip was in April from Sunday 7th through Thursday 11th. It was a great few days to get away from the busy/touristy city of Orlando,Fl. The weather was beautiful, the food was good. Lunch buffets need an upgraded options, breakfast buffets were good/yummy options. As for dinner, highly recommend the Japanese restaurant, Colonial, Mexican. Don’t dine at the Italian or the Mediterranean (unfortunately). The beach was beautiful, make sure you get there early to save a spot(bring extra beach towels to do so). The pool was fun and the swim up bar was great(again make sure to save a spot before going to breakfast). Room service was a great perk, the cleanliness was perfect, great housekeeping service. Overall, it was an amazing trip. Don’t forget to tip the service ppl, dinning and room. They’ll hook you up if you do! Have Fun and Be Safe!!!


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Was this helpful? Yes No
Overall Rating: 5
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Orlando, Florida
Age: 35-44
Travel: 1-2 trips/year

Room Information

Iberostar Paraiso Beach features 424 air-conditioned rooms located in 3-story buildings surrounded by lush tropical gardens. All rooms feature one king or two double beds, terrace or balcony, cable television, mini bar, coffee maker, iron and ironing board, and an in-room safe.

Room Details

Double Room (DBL)
Hotel/Studio Unit Details

Double Garden View (DBGV)
Hotel/Studio Unit Details

Superior Room (DBS)
Hotel/Studio Unit Details

Junior Suite (JS)
Hotel/Studio Unit Details

What's to Love

It's all-inclusive, dreamy retreat on the stunning Playa Paraiso shores.

The breathtakingly spacious pool is one of the largest in the Mayan Riviera (over 3,280 in length.)

Service is impeccable. It's the reason this resort continues to welcome repeat customers.

They make it super easy to dine in your room - service is available 11am-11pm.

 

What We'd Change

The Iberostar Paraiso Beach is pretty popular and very active. The noise can be a bit loud for some, but the size and layout creates many a quiet corner if you need some 'me' time.

 

Why You Should Go

You're a short 30 minutes from the airport. Cocktails with dazzling beach views await you.

Pool area is furnished with Bali beds and palm-thatched gazebos for relaxing in style.

You can start off your day with golf, tennis lessons, or a stroll down the beach.

The resort's shuttle makes it easy for you to travel throughout the resort.

Available Amenities

  • Car Rental Available
  • Beach
  • Business Center ($)
  • Children's Pool
  • Conference Facilities ($)
  • Fitness/Exercise Room
  • Gift Shop
  • Golf Course ($)
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Tennis Court(s)
  • Sailing
  • Aerobics
  • 24 Hour All-Inclusive
  • Wedding Services
  • Basketball
  • Dance Classes
  • Medical Services ($)
  • Ping Pong
  • Billiards
  • 7 Bars/Lounges
  • Bocce Ball
  • Nightclub
  • Shopping
  • Theater
  • Spa ($)
  • Beach Towels
  • Catamarans
  • 12 Restaurants
  • Handicap Room Available
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Wireless Internet Access ($)
  • Free Parking
  • Tour and Island Information
  • Beauty Salon ($)
  • Lounge Chairs
  • Dive Shop ($)
  • Doctor on call 24 hours
  • Babysitting Services ($)
  • Shuttle Service ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Iberostar Paraiso Beach Resort

Carretera Chetumal - Puerto Juarez, km.309 309

+52 98 48 77 2800

Hotel Description

Iberostar Paraiso Beach: All-inclusive Beachy Bliss

Picture yourself poolside, where lush vegetation and cool, blue waters create the dreamiest of vacations. You know the one where fruity cocktails are on point, the beach is mesmerizingly gorgeous and the atmosphere around the resort makes you happy. This slice of beach life includes it all - activities galore, tasty cuisine, live entertainment, and some of the best service you'll ever experience. Grab your flip flops. It's time to hit the beach.

DINING

Mexican dishes prepared with authentic seasonings and flavors make this the signature cuisine. Pretty sure you've never tasted guac so good. Also nosh on grilled steaks, sushi and carefully selected gourmet dishes at the a la carte restaurants, not to mention an ice cream bar for dessert. Special perk: your concierge will help you make dinner reservations.

La Plaza Main Buffet
Type: International
Hours: Breakfast - daily, 7am-10am; Lunch - daily, 1pm-3pm; Dinner - daily, 6:30pm-10pm
Description: International cuisine in a buffet restaurant, serving breakfast, lunch, dinner and snacks.

La Hacienda
Type: Mexican
Hours: Daily, 6:30pm-10pm
Description: La Hacienda features Mexican cuisine, a la carte. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Dorada
Type: Mediterranean
Hours: Daily, 6:30pm-10pm
Description: La Dorada is an a la carte restaurant specializing in Mediterranean seafood. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

El Rodizio
Type: Brazilian
Hours: Daily, 6:30pm-10pm
Description: El Rodizio offers a la carte Brazilian dining. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Hashiru
Type: Japanese
Hours: Daily, 6:30pm-10pm
Description: Japanese dishes in an Asian-style a la carte restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

El Puerto Steak House
Type: Steakhouse
Hours: Daily, 6:30pm-10pm
Description: Open-air, a la carte restaurant serving steaks and meat specialties from the grill. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

El Kiosko Beach Snack Bar
Type: Fast food
Hours: Daily, 10am-6pm
Description: This snack bar serves light lunch and fast food items on the beach.

El Puente Ice Cream Saloon
Type: Snacks
Hours: Daily, 11am-6pm
Description: Snack and ice-cream bar.

Don Alfredo
Type: Italian and Mediterranean
Hours: Daily, 7pm-10pm
Description: Don Alfredo offers Italian specialties, a la carte, for dinner. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Grill and Snack Bar
Type:
Grill
Hours: Daily, 11am-6:30pm
Description: This casual poolside restaurant serves lunch, snacks and grilled items throughout the day. This snack bar is located at the Paraiso Lindo Resort.
Dress code: A swimsuit cover up or t-shirt and proper foot wear is required.

Dining Policy
A la carte restaurants require reservations, which may be made from 9am-11am and from 4pm-5:30pm daily with public relations at the hotel. A la carte dining guarantees are based on number of nights booked as follows:

  • Guests staying 3 nights will receive 1 guaranteed reservation
  • Every three nights adds 1 more reservation

Guests at the Paraiso Beach Resort all have access to the restaurants and bars at the Paraiso Resort, excluding Paraiso Lindo and Paraiso Maya. (Some restrictions may apply.) All hours, information and services are subject to change.



BARS/NIGHTLIFE

You'll find six bars and snack bars throughout the resort, including lobby bars, swim-up bars and pool bars. Our favorite - cocktails with views.

La Corona Fumoir Cigar Bar
Offering cigars and area for smoking. Daily, 5pm-1am.

La Fuente Lobby Bar
La Fuente Lobby Bar is located in the lobby of the Paraiso Beach Resort. Daily, 9am-1am.

La Cupula Lobby Bar
La Cupula Lobby Bar is located in the lobby of the Paraiso Del Mar Resort. Daily, 9am-1am.

La Perla Pool Bar/Swim-up Bar
Offering poolside and swim-up beverage service, La Perla is located at the Paraiso Beach Resort pool. Daily, 11am-5pm.

Las Olas Pool Bar/Swim-up Bar
Offering poolside and swim-up beverage service, Las Olas is located at the Paraiso Del Mar Resort pool. Daily, 11am-5pm.

Star Rock Cafe Disco
On-site disco. Daily, 8pm-1am.

Bar Theatre Fumoir (At Paraiso Beach/Del Mar Resort)
Live nightly shows and entertainment for the whole family. Features domestic-brand and premium-brand liquors and cocktails. Daily, 5pm-midnight.



BEACHES AND POOLS

This mega-sized pool - the largest in the Mayan Riviera - stretches throughout the resort. Lots of little nooks for lounging or nestling in with your favorite beach read. And, just a few steps away, you'll find yourself sundrenched with silky soft sands and bright blue water. Beach lovers, be prepared for bliss.

ACTIVITIES

Water

  • Swimming
  • Windsurfing
  • Catamarans
  • Kayaking
  • Snorkeling
  • Aqua gym
  • Aqua aerobics

Activities available at an additional cost:

  • Scuba Diving:
    No visitor should leave Mexico without exploring its world famous coral reefs. Our hotel facilities include a CDC, PADI, Gold Palm Resort diving center, run by Dressel Divers International. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons and a host of other water sports and activities. Its boats are specially designed to enable divers to set off directly from the hotel's private beach. The Dressel Divers International diving centers are members of PADI, although they also cater for divers belonging to any other organization or federation.

Land

  • Aerobics
  • Shooting
  • Archery
  • Tennis
  • Beach volleyball
  • Billiards
  • Bocce ball
  • Football
  • On-site fitness center
  • Gymnastics.
Golf
Guests may golf at the Iberostar Playa Paraiso Golf Club located on the resort property. Meals and beverages enjoyed at the golf course are included in the all-inclusive plan.


INTERNET

Wi-Fi is available in the lobby and in the business center for an additional charge.

SPA SERVICES

The hotel spa offers a variety of treatments that will leave you feeling relaxed and recharged for an additional charge. Services include:
  • Jacuzzis
  • Turkish Baths
  • Beauty Salon
  • Massages



CHILD CARE

Kids Club, for children ages 4 to 12, offers supervised games and activities, including drawing, reading, playing, watching films and making friends with other children from all over the world. The resort also offers live, family-friendly, evening entertainment. For teenagers between 13-17, the Teens Club also offers a wide range of activities.


WEDDING/ HONEYMOON

A wedding planner will take care of everything, from the bride's bouquet to the groom's buttonhole, the cake and even the reservations for dinner in an a la carte restaurant. For specific wedding packages and services, please contact the resort directly.

ADDITIONAL DETAILS

Location
Iberostar Paraiso Beach Resort is located less than 30 minutes from Cancun International Airport (CUN) and approximately 20 minutes from Playa del Carmen. The two sister resorts, Iberostar Paraiso Del Mar and Iberostar Paraiso Beach, form one larger resort. A small train runs every 15 minutes, transporting guests around the facilities to the restaurants, lobby, rooms and even the shopping mall and modern spa that are part of the Paraiso.

Check In/Check Out
Check-in: 3pm. Check-out: noon. A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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