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Hideaway at Royalton Riviera Cancun

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $759 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
3.9
Service
 
4.0
Beaches & Pools
 
4.2
Dining Options
 
4.0
Room Comfort
 
4.2
3.9 out of 5
"The place is beautiful clean and modern. Great variety of food and drink. Love the multiple restaurant choices. The only negative thing is the constant push to upgrade or buy excursions, this gets real..." – jpre
21 out of 27 (78%) customers would recommend this product to a friend.
Many pool areas throughout the resort Outside our beautiful room
All Customer Reviews
1-4 of 22 reviews. Sort by
February 18, 2019
Friends and family vacation

Resort was beautiful, loved our room only disappointing thing about our room it faced the swamp. Food was very good, buffet was fabulous... Didn’t want to leave


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Connecticut
Age: 45-54
Travel: 1-2 trips/year

January 30, 2019
Bad experience

I contacted both cheap carribean and the resort but no flow up. I'm disappointed in this experience. They lied to us on an upgrade and to the swimout pool that the heater never worked. When we complained 3x times. They told us they were going to fix it but in fact they never did. They actually never documented it. They said they can’t refund us or help us. It’s out of their hands. We said well you can give us the spa for free. They did said no if you don’t pay you can’t leave here. So what you are going to hold us hostage here at your resort. This is just a small touch of how rude your services employees are. I feel as if we should be refunded the upgrade. This Hideaway resort was supposed to be 5 stars it falls very short of that. The workers are rude and disgruntle. The spa is falling apart as well as tiles on the pools. The entire place is not as clean as it should be and the food is barely edible. Very disappointing. I’ve been to many all inclusive resorts some much cheaper and lower rated that were much much better than this.


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Overall Rating: 2
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: Arkansas
Age: 35-44
Travel: 3-6 trips/year

June 23, 2018
2 out of 5 stars

We frequent all-inclusives in Mexico every year. This resort I would rate a 2. The negatives first. The service is awful. Service at the bars and restaurants when trying to get a drink is what I’m referring to. Not only did we sit and wait to be served for far too long when the drinks came 50% of the time they were wrong. Henry and Filamon at the Hideaway pool bar were the exception. The set up at the bars is very strange. The stools are too short for the bars so it’s veey uncomfortable and that’s IF you can find stools. It’s like their missing half of the potential stools that could be there. The furniture is misplaced all around the resort. Want seating at the beach bar. Good luck. There are a couple tables on this huge deck. The grounds and maintenance of the building are poor. Paint chipping away on the balconies and mirrors in the bedroom are mildewed and the room stunk of mold everyday. I did love the rain shower. Great shower and tub. The view from the back of the building from the balcony was terrible. It was where the workers walked to and from. A busted old fence view. Yuck. Not relaxing in the least. If you want to swim in the ocean. Forget it. The seaweed is so thick it wasn’t even an option. We frequent the Barcelo chain and would rate it a 5 our of 5 in comparison. The food here is great I will say that! Wil not be coming back. Very disappointed in our trip overall.

2 out of 5 stars 2 out of 5 stars
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Overall Rating: 1
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
4.0
Room Comfort
 
2.0
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From: Tennessee
Age: 35-44
Travel: 1-2 trips/year

February 23, 2018
Looking Now for a refund or CREDIT! HONEST TRUTH

THE 100% HONEST TRUTH!!!!! I first like to say the Resort minus the beach was beautiful. The front Lobby staff was welcoming and friendly upon arrival. From there it went down hill. I'm going to say that the restaurants ran out of food and what they did have was never warm always cold or hardly warm. The buffet was the only HOT food. They never brought breakfast to our room. Our room was flood for several days . We never got towels or blankets. The beach was so dirty with sea weed and garbage. The staff seemed like they were bothered by any request unless you had money in your hands to tip right away which we always did. And CC never picked us up to go to the airport. We had to pay for a taxi. Jennifer didn't seem concerned in the office . Orlando was the only one that tried to make it right. I've already contacted customer service about these issues and they have yet to feel concerned ! Worst Experience ever!


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Overall Rating: 2
Value
 
3.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: Chicago, IL
Age: 25-34
Travel: 3-6 trips/year

Room Information

343 luxurious rooms and suites with DreamBed™, 250 thread count sheets, 24-hour concierge service, USB recharge and Bluetooth audio stations, Wi-Fi, in-room safe, rain showers, satellite TV, stocked mini-bar, 24-hour room service, iron/ironing board, coffee/tea maker, hair dryer and a balcony/patio.

Room Details

Luxury Junior Suite
Hotel/Studio Unit Details

Luxury Junior Suite Ocean View
Hotel/Studio Unit Details

Luxury Junior Suite Diamond Club
Hotel/Studio Unit Details

Luxury Junior Suite Ocean View Diamond Club
Hotel/Studio Unit Details

What's to Love

Adults-only All-In Luxury™ resort with beachy bliss like water spritzers, lens cleaning service and fresh cold towels.

The resorts DreamBed™ is crazy comfy. Catch up on your Zzzzs here.

Dine in the comforts of your room with 24-hour room service - order early morning breakfast in bed or late night treats.

Sports Bar offers a "Sports Event Guarantee" - you won't miss "game day" - popular North American sporting events are always on.

Yummy gelato at Scoops. Always a tasty afternoon treat.

 

What We'd Change

Kids and families will be vacationing at the sister resort, Royalton Riviera Cancun, but you've got adults-only pools and bars at the Hideaway.
 

Why You Should Go

Super close to the airport. You'll be sitting poolside with your cocktail in a flash.

Save some space in your suitcase and use the custom beach bag that's in your room.

If you want to explore the area,take a day trip to see the Mayan Ruins or head down to Tulum to Xel-ha Nature Park.

The full-service fitness center has lots of classes, including LIVE Fitness that will get your day started at the beach and the pool every morning.

Available Amenities

  • Beach
  • Cable/Satellite TV
  • Casino ($)
  • Golf Course ($)
  • Kayaks
  • Lounge Chairs/Umbrellas
  • Snorkeling
  • Scuba Diving ($)
  • Sailing
  • 10 Restaurants
  • Yoga
  • Massage/Spa Treatments ($)
  • Wedding Services ($)
  • 24 Hour Room Service
  • Wireless Internet
  • Tennis Courts
  • Fitness Center
  • Beach Towels
  • Evening Entertainment
  • Pool/Beach Bar
  • 18 Bars/Lounges


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Casino(s)
  • Deep-Sea Fishing
  • Golf Course(s)
  • Grocery Store(s)
  • Nature Park(s)
  • Scuba Diving
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Hideaway at Royalton Riviera Cancun

Carretera Federal 307 Tulum-Cancun KM 332,15 SM31, MZ 03

52-998-283-3900

Hotel Description

Hideaway at Royalton Riviera Cancun: Hide Away in Adults-Only All-In Luxury™

We know you've got vacation goals. Catch up on sleep. Veg out on the beach. Read a book or two by the pool. You get it, and we get it. That's why we've got a bonus goal for you - enjoy a vacation sans the kiddos. The adults-only niche at the Hideaway is an All-In Luxury™ experience at its best. It's a hotel within a hotel. Ready to chillax and be spoiled? We thought so.

DINING

Savor all the tasty flavors created with the freshest ingredients - from Italian favorites to a steaks made to your liking, to a buffet featuring delectable delights from around the world. Here, you'll find it all. Unlimited, reservation-free dining also includes Teppanyaki tables (fun for groups) and a sushi bar.

Dorado
Type: Seafood
Hours:Lunch - daily, noon-4pm; Dinner - daily, 6pm-10pm
Description: Exclusive for Hideaway guests, this beachfront restaurant specializes in fresh smoothies, light ceviche and garden salads along with grilled seafood.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Hideaway guests also have access to all restaurants in the Royalton Riviera Cancun:

Gourmet Marche
Type: Buffet
Hours: Breakfast - daily, 7:30am-11am; Lunch - daily, 12pm-3:30pm; Dinner -daily, 6:00pm-9:30pm
Description: International and local buffet complete with a special childrens buffet and healthy options.
Dress code: Resort casual - shorts or jeans, t-shirts or polo shirts. Swimwear must be covered. Shirt and footwear required. Resort evening attire for dinner - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Zen
Type: Japanese
Hours: Dinner - daily, 6pm-9:30pm
Description: Offering delicious Japanese cuisine served a la carte. Reservations required.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Hunter Steak House
Type: Steakhouse
Hours: Dinner - daily, 6pm-9:30pm
Description: Enjoy fine dining in a stylish setting. Offers private wine cellar dining for an additional cost.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Dorado
Type: Seafood
Hours: Breakfast, lunch and dinner
Description: Exclusive for Hideaway guests, this beachfront restaurant specializes in fresh smoothies, light ceviche and garden salads along with grilled seafood.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

OPA!
Type: Mediterranean
Hours: Dinner - daily, 6pm-9:30pm
Description: Offering a selection of Mediterranean dishes from both land and sea.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Armadillo
Type:
Tex-Mex
Hours: Dinner - daily, 6pm-9:30pm
Description: Enjoy a selection of Tex-Mex favorites served a la carte.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

The Beach Club Grill
Type: Caribbean
Hours: Lunch - daily 12pm-3:30pm; Dinner - daily, 6pm-9:30pm
Description: Serving up traditional Caribbean favorites by the beach.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Agave
Type: Fusion
Hours: Dinner - daily, 6pm-9:30pm
Description: Enjoy a fusion of indigenous Mesoamerican cooking combing Spanish cuisine with a mix of European cuisine.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Score Sports Bar and Lounge
Type: Sports Bar
Hours: Late night snacks - daily, 11pm-6am
Description: Enjoy a selection of grilled specialties while watching your team play back at home.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

All hours are subject to change.

BARS/NIGHTLIFE

You've got bars galore to find that perfect drink for you. You can try a different bar every hour - if you wanted. Specialty cocktails, international and local brand liquors, beer and house wines are all unlimited. Cheers to vacay!

Hideaway Bar
Adults-only, swim-up bar. Open daily, 10am-5pm.

Hideaway Diamond Club
Adults-only. Open daily, 10am-5pm.

Hideaway Beach Bar
Adults-only. Open daily, 10am-5pm.

Pisces
Swim-up Bar. Open daily, 10am-5pm.

Aquarius
Swim-up Bar. Open daily, 10am-5pm.

Caffe Lounge
Bakes breads, pastries, cakes, ice cream, cappuccino and espresso.

Scoops Gelato
Open daily.

Hideaway guests also have access to all bars in the Royalton Riviera Cancun:

Score Sports Bar and Lounge
Open daily, 12pm-11pm.

Lobby Bar
Open daily, 9am-midnight.

Martini Mix
Open daily, 6pm-10pm.

Tides Beach Bar
Open daily, 10am-5pm.

Diamond Club Lounge
Open daily, 10am-5pm.

Diamond Club Beach Bar
Open daily, 10am-5pm.

Sands Beach Bar
Open daily, 10am-11pm.

Nautica Beach Bar
Open daily, 10am-4pm.

XS Disco Bar
Open daily, 11pm-2am.

Dips Swim-up Bar
Open daily, 10am-5pm.

Chill Swim-up Bar
Open daily, 10am-5pm.

Encore Swim-up Bar
Open daily, 10am-5pm.



BEACHES AND POOLS

This beachy vacay-haven sits on glorious white sands. You know with swaying palms, blue ocean waters, and plenty of loungers for perching throughout the day. You also have three adults-only pools, and with the Hideaway perks - afternoon hors d'oeuvres poolside, exclusive pool and beach menu, fresh cool towels, lens cleaning service, exclusive service and more.

SPORTS/ACTIVITIES

Water

  • Kayaking
  • Snorkeling
  • Sailing
  • Introductory scuba diving lesson

Land

  • Movie screen
  • Ping pong
  • Aerobics slasses
  • Beach volleyball
  • Board games
  • Fitness center

Golf
El Camaleon Golf Course at Mayakoba is near the resort.



INTERNET

Hideaway at Royalton Riviera Cancun offers complimentary Wi-Fi throughout the resort.



SPA SERVICES

The Royal Spa offers a wide variety of treatments sure to soothe.
Treaments include:

  • Massages
  • Facial treatments
  • Beauty salon
  • Hydrotherapy circuit
  • Saunas
  • Steam rooms
  • Manicures & Pedicures


WEDDING SERVICES

Hideaway at Royalton Rivera Cancun offers wedding and honeymoon services for an additional charge. Please contact the front desk for details.

ADDITIONAL INFORMATION

Location
Hideaway at Royalton Riviera Cancun is located just 15 minutes from the Cancun International Airport (CUN).

Check-In/Check-Out
Check in: 3pm Check out: 11am
A valid credit card or cash deposit will be required upon check-in for possible incidentals not included in your hotel reservation.

Sanitation Tax
Effective March 1, 2019, guests are required to pay a sanitation tax of $25.35 Mexican pesos per room, per night (approx. $1.33 USD), designated for environmental purposes. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.



All hours, fees, amenities, information and services are subject to change without notice.
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$150 Resort Credit More
5 days, 4 nights
Travel Dates 8/19 - 10/31
Starting at $759 was $2339
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Travel Dates 3/26 - 4/30
Starting at $939 was $2999
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Travel Dates 5/1 - 8/18
Starting at $799 was $2589
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