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Grand Riviera Princess All Suites Resort & Spa

Mexico - Riviera Maya

Our Rating
1-877-333-9401
4 Nights with Air from $689 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.1
Service
 
4.2
Beaches & Pools
 
4.1
Dining Options
 
3.5
Room Comfort
 
4.1
4 out of 5
"We can always count on Cheap Caribbean for ensuring that the properties they work with each offer great experiences and Caribbean Jim's CSR's work magic making sure arrangements like staggard airport p..." – mayancaribe
563 out of 729 (77%) customers would recommend this product to a friend.
Sinkhole for swimming on Chichen Itza Trip Ceiling at front entrance The swim up pool entertainment in the palaza View of Laguna Villa/Platinum beach area The beach was beautiful! View from my balcony Met nice people!! Platinum Beach area Towel Animal; nice touch excursion our daily view from our beach chairs besties on vacation main pathway The beach Here I come fish! Villa's outdoor shower View from 2nd floor Laguna Villa Suite The shower in our suite Shower in the Villa rooms Beachside Main Lobby View from our Balcony one of the many pools Does it get any better?! Private pool entrance Beautiful Beach beach View of the party pool from room 2244 View from Lobby Entrance Chill Out Restaurant View from our patio! Villa's private pool top left picture advertised on Cheap Carribean the other three are what the Platinum rooms really look out into. Platinum pool area A/C intake BEACH Room with a View Pool and grounds The 1 of 7 POOLS VIP Villa Pool Me, my daughter and husband beach our private cabanas at the adult pool our serene view from our room Monkey business in the trees Gross brown algea View from our room Dinner at chill out Another view from the room, trying to clean up the globs of algae Beautiful scenery View looking out from lobby The pool side cabanas view of our room My daughter and son in law Pool and lighting at night View from our room our room room that have pools right outside their rooms
All Customer Reviews
1-4 of 645 reviews. Sort by
December 14, 2018
I cant wait to go back

We just came back from our trip.This place is absolutely beautiful. I recommend this hotel to everyone and the transportation. Do not pay attention to the reviews from here you must go and experience yourself.

I cant wait to go back I cant wait to go back
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Orlando, Fl
Age: 25-34
Travel: 1-2 trips/year

December 11, 2018
Pretty good but could have been better

The good: Resort was clean and nice. It is so beautiful there with all the pools, bars and natural tropical gardens throughout. People were friendly. Beach was nice and buffet above average. Drinks were great. Room was nice. This place has so much potential if almost everything did not shut down after 7p like most bars, pools and beach. If they brought in some much better entertainment it would really help when everything else was closed. The Bad: Half the resort was closed due to it being the "slow time". We did not know this going there. This impacted major reasons we decided on this resort. We chose this due to the childcare club and times they were supposed to be open as well as the restaurant that served brunch. Instead, the childcare club was closed and we had to use the other childcare that had very minimal hours. Also, the brunch restaurant was closed so we could not eat after 10a until lunch at 1130a and then the lunch times were more limited with the 2nd buffet not being open. Entertainment was awful. The nightly shows were horrible and boring. All the pools and beach closed at 7p. There was nothing to do at all after this that was fun. We did go to all of the shows but left very shortly after they started as they were just annoying. They had a discotek but it had very limited hours on the 2 days a week it was even open. Restaurants were ok. Buffet was nice and above average for a buffet. The a la carte restaurants were free and the food was good but their portions were so small that all of were still hungry and went to buffet after. Which was fine since we had nothing else to do except walk around aimlessly, go to the room or watch locals perform 80's music. Platinum Club Room - We paid extra to have the amenities of the platinum club. The private pool was too small and always had kids in it. The private area on the beach never had a server there so we would have to walk extra far to get to the bar so wasnt even worth sitting there just to have comfier chairs. Also, they advertised a premium bar in the room being stocked daily. This was not and they refused to restock it. It only started out with the very small bottles and nothing was premium Especially the Bartons vodka. For the extra money and no amenities there was no reason to upgrade. They also advertised an all day snack bar but this only had fruit, nuts and cookies. Transportation: This place is absolutely huge. I am in the Army, very fit and used to walking. Everything is so far spread out and far apart that even I needed to use the golf carts they had. However, they only had one running and was never on time and would have to wait 30+ min for. Sales People: They were every where and very pushy! They kept bugging us to go to a timeshare presentation trying to offer us stuff. They posed as "workers" offering help and then would lure you in. The photographers would go around all day taking pic and try to get you to buy them at outrageous prices. Day Spa: Both steam rooms were broke so was not worth the money to use. Summary: The place is absolutely beautiful. The employees are all so friendly and helpful and they make your drinks exactly how you want without issue. We would consider going back if the night time was not a total bore. If they had better entertainment and the pools and beach were open past 7p it would really be a great place. We probably would not upgrade to platinum again. The extra benefits were not really worth the money and nothing like they "advertised".


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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Dallas, TX
Age: 35-44
Travel: 3-6 trips/year

December 9, 2018
Just ok

The beach was nice and the staff was very friendly. The food and drinks left a lot to be desired and the whole place was very crowded making it hard to relax anywhere but the rooms.


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Overall Rating: 3
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: Kalamazoo, MI
Age: 25-34
Travel: 3-6 trips/year

December 7, 2018
Not the best

This was second time staying at this particular resort. All I have to say is I won’t be returning. The resort reservations were very misleading when it came to getting information about booking dinner reservations and arranging transportation for us to shop at our leisure. Chill Out restaurant was awful with awful wait staff.


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Overall Rating: 5
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Georgia
Age: 25-34
Travel: 3-6 trips/year

Room Information

Grand Riviera Princess features 676 guestrooms including an exclusive Family Club section that's reserved only for families who book these rooms. All rooms come readily equipped with air conditioning, bathroom with shower, hair dryer, safety deposit box, coffee maker, satellite plasma TV, mini bar (stocked daily), telephone in room and bathroom, and a private balcony or terrace.

Room Details

Junior Suite Jacuzzi Deluxe
Hotel/Studio Unit Details

Junior Suite Deluxe Pool
Hotel/Studio Unit Details

Platinum Suite
Hotel/Studio Unit Details

Laguna Villa Suite (Adults-Only)
Hotel/Studio Unit Details

What's to Love

The Laguna Villa Suite is amazing! It gives adults access to an exclusive lounge, private pool and reserved beach area, so you can kick back in peace.

 

What We'd Change

The resort complex is enormous, which makes for lots of walking, but the resort offers a free shuttle, so you don't have to sweat it!

 

Why You Should Go

The Grand Princess in the Riviera Maya treats guests like royalty: 13 pools, 13 dining options, 13 bars, kid-friendly activities and the incredible Spa Princess.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Shuttle Service
  • Sailing
  • Basketball
  • Porter/Bellhop
  • Multilingual Staff
  • Elevators
  • Teen Club
  • Spa Services ($)
  • Wedding Services ($)
  • 13 Bars/Lounges
  • 13 Restaurants
  • Honeymoon Packages ($)
  • Wireless Internet Access ($)
  • Introductory Scuba Lesson
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Evening Entertainment
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Deep-Sea Fishing
  • Dining
  • Golf Course(s)
  • Horseback Riding
  • Mayan Ruins
  • Nightlife
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Grand Riviera Princess All Suites Resort & Spa

Punta Bete, Km 296, Carretera Chetumal, Puerto Jaruez,

+52 98 48 77 3500

Hotel Description

Grand Riviera Princess: All Suites Resort & Spa for Family-Friendly Fun

Give your family a break and head for Grand Riviera Princess All Suites Resort & Spa where 13 is your lucky number. Among other perks, 13 dining options feature chefs who take care of the work while you take care of yourself. Located on a palm-lined beach in the Mayan Riviera, the resort belongs to the Grand Riviera Princess complex and treats couples and families to 12 swimming pools and 13 bars.

Spend the day lounging under a palapa or Riviera Maya sunshine, or find your favorite spot at one of the 13 pools. When it's time to eat, let your cravings guide you through 13 dining options: kids love the teppanyaki show at Miso, and the fresh shrimp fajitas at La Hacienda are sizzling! Grab cones from the ice-cream parlor and check out the nightly entertainment at Princess Theatre. Want to catch the game at 5th Avenue Sports Bar or show off your moves at Areito Disco? Drop the kids off at the evening Mini Club, where video games and a kids' disco offer them fun, while you're free to have yours.

The fun keeps coming with all inclusive water sports: kayaking, windsurfing or snorkeling. With a Mini Club for children and Funtastic Teen's Club for older kids, you're free to take advantage of the Spa Princess. This full-service spa is home to an incredible water circuit divided into five zones: Asia for Roman baths, Europe for Finnish baths, Africa for Turkish baths, Oceania with an underwater massage pool, and the unbelievable America "polysensorial" room, where guests indulge in stimulations of smell, sight and sound.

The royal treatment continues at Grand Princess on the Riviera Maya; each suite offers elegant decor in spacious settings and fully stocked mini bars. We recommend the Jr. Suite Deluxe for families: it's big enough for everyone and the bathroom has a Jacuzzi. Couples love the adults-only Laguna Villa Suite which includes upgrades like a one-day free spa package, access to the Platinum Lounge, a private pool and reserved beach area!

This hotel is all-inclusive.
Features include:

  • Accommodations as selected
  • All meals and snacks
  • Unlimited local alcoholic beverages, juices and soft drinks
  • Internal transportation
  • Free WiFi in rooms and the lobby (only)


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Verde
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 7pm-11pm
Description: International buffet, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request.
Dress code: Casual

Riviera
Type: International
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 7pm-11pm
Description: International buffet, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request.
Dress code: Casual

Negresco
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily 12:30pm-3pm; Dinner - daily 6pm-10pm
Description: Located by the beach, this smoke-free, air-conditioned restaurant offers an International buffet, special diet and vegetarian-diet menus on request.
Dress code: Casual

La Tortuga
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6pm-10pm
Description: Located by the beach, this smoke-free, air-conditioned restaurant offers an International buffet, special diet and vegetarian-diet menus on request.
Dress code: Casual

La Vaqueria
Type: Grill
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned and smoke-free restaurant that offers special diet, vegetarian-diet menus available on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Le Fleur
Type: Gourmet
Hours: Daily, 6pm-11pm
Description: A la carte air-conditioned, smoke-free restaurant serving International gourmet specialties, as well as special diet, vegetarian menus on request. Not available to guests booked in a Jr. Suite room category. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Mama Mia
Type: Italian
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned restaurant. Located in front of the central court, this smoke-free restaurant offers special diet, vegetarian-diet menus on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned, smoke-free restaurant located in front of the central court. Special diet, vegetarian-diet menus available on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Fondue
Type: Swiss
Hours: Daily, 7pm-11pm
Description: A la carte, air-conditioned restaurant located in front of the pool. This smoke-free venue offers special diet and vegetarian menus on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Las Olas
Type: Seafood
Hours: Daily, 6pm-11pm
Description: A la carte air-conditioned, smoke-free restaurant located in front of the pool and serving seafood specialties. Special diet, vegetarian-diet menus available on request. Not available to clients booked in a Jr. Suite room category. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Tapas Lounge
Type: Spanish
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Miso
Type: Asian
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request. Not available to clients booked in a Jr. Suite room category. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Chill Out Bar
Type: Thai
Hours: Breakfast, Lunch - daily, 9am-5pm; Dinner - daily, 6pm-11pm
Description: A la carte, smoke-free, air-conditioned restaurant located at the beach. This restaurant is available at an additional cost. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

All hours are subject to change



BARS/NIGHTLIFE

5th Avenue Sports Bar
Near the Sunset lobby; Daily, 24 hours.

Areito Bar
Inside the Areito Disco. Daily, 10:30pm-2am.

Relax Pool Bar
In the pool (Lagunas Villas). Daily, 10am-6pm.

Fantasy Pool Bar
Daily, 10am-6pm.

Maya
In the Riviera pool. Daily, 7am-6pm.

Tequila
Located in the Sunset pool. Daily, 7am-6pm.

Lobby Bar
In Riviera & Sunset lobbies. Daily, 8am-midnight.

Platinum
Riviera and Sunset. Daily, 7am-11pm.

Theater Bar
In the theater. Daily, 9pm-10:30pm.

Poquito
Beach bar. Daily, 10am-6pm.

Punta Bete
Daily, 6pm-11pm.

Chactemal
Daily, 6pm-11pm.

Chill-Out Bar
Located on the beach. Daily, 6pm-11pm.



BEACH

The 300 palm trees that line the coast of Grand Riviera Princess enhance the natural spectacular beach. The resort takes advantage of all the natural beauty of the area, as the gentle sloping beach and abundant white sand creates a privileged setting. The hotel is located three miles from Playa del Carmen beach.

POOLS

Catch some rays at one of the resorts 12 swimming pools. With 9 main pools and 4 children's pools, the whole family is bound to have fun.

SPORTS/ACTIVITIES

Water

  • Scuba lesson
  • Snorkeling
  • Kayaking
  • Windsurfing

Land

  • Archery (18+)
  • Tennis
  • Paddle courts
  • Multi-use court
  • Fitness center
  • Aerobics

Golf
Golf packages are available and special rates are offered to Princess clients.



INTERNET

Grand Riviera Princess offers a Wi-Fi service in the rooms and some areas of the hotel for an additional charge.

SPA SERVICES

Spa Princess is divided in five zones representing the continents. Daily, 8am-6:45pm.
  • America, Polysensorial room
  • Asia, Roman baths
  • Europe, Finnish spa
  • Africa, Turkish baths
  • Oceania, Underwater massage pool

In addition:

  • Vitality spa
  • The Garden of the senses
  • Temazcal, Mayan steam baths

Treatment zone:

  • Beauty
  • Hairdressing
  • Individual massage cabins
  • Double massage cabins


WEDDING/HONEYMOON

Personalized programs are available for couples who choose Grand Riviera Princess for their wedding. Honeymoon packages and amenities are offered, as well. Please contact the hotel directly for more information.

CHILD CARE

Children enjoy the mini club with a full range of daily activities and nightly entertainment (ages 4-12) while teens revel in the Funtastic Teen's Club (ages 13-17).Daily, 10am-5pm.
  • Outside area with games
  • Club house
  • Swimming pool

Mini club, Evening (ages 12-17) Daily 7pm-11pm.

  • Mini Disco
  • Mini Theater
  • Room with video games


ADDITIONAL INFORMATION

Location
One hour south of Cancun International Airport.

Check-In/Check-Out
Check-in: 3pm. Check-out: noon.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 1/2 - 3/31
Starting at $689 was $1989
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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