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Ignite a new flame or rekindle your romance along the sugary shores of Playa
del Carmen at El Dorado Royale a Gourmet I
...
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Ignite a new flame or rekindle your romance along the sugary shores of Playa
del Carmen at El Dorado Royale a Gourmet Inclusive Resort, by Karisma. Voted one of Conde
Nast Traveler Readers' "Top 100 Hotels in the World," this adult-only retreat
offers a gourmet all-inclusive plan that pampers your palate while you swim in
AAA Four Diamond luxury.
Less
"We have been to a lot of all inclusive resorts before, but this is resort blows them all away. The food is totally amazing, you won't find a buffet here: 3 meals a day, gourmet, 3-4 courses, on top of ..." – Emerenda
201 out of 223 (90%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.5
Service
4.6
Beaches & Pools
4.2
Dining Options
4.5
Room Comfort
4.6
"We have been to a lot of all inclusive resorts before, but this is resort blows them all away. The food is totally amazing, you won't find a buffet here: 3 meals a day, gourmet, 3-4 courses, on top of ..." – Emerenda
201 out of 223 (90%) customers would recommend this product to a friend.
All Customer Reviews
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November 24, 2019
Great Escape!
We had a relaxing and pampered week of fun in the sun! Many options for food, fun and relaxing. Highly recommend the hydrospa.
Overall this was a great romantic and relaxing getaway! The grounds and pools were fabulous with lots of shade from multiple cabana beds, palm trees, and those straw umbrella huts to avoid the direct sun throughout the day. There were frequent golf cart stops to transport you around the resort. The room was very nice with a jacuzzi and balcony with a hammock. I found the bed to be very comfortable and slept well. The downside for me was the food. I expected a gourmet food experience with exceptional quality and was disappointed. The food was average to slightly above average although there were many restaurants on the property for options. I didn't like the constant attempts to upsell at additional costs things like wine, steak and lobster. The personal concierge was a nice touch but only if you'll be purchasing the dinner experiences and off resort activities. If you're not, then they can't be bothered to help you. Overall, I would still return to the resort, but with lowered expectations.
Took a short trip to Eldorado Royale this time. Have been to resort a few times and love it. Everything is truly 5 star. From the beginning to the end. They go out of their way to make sure you have anything you want. Great restaurant and food selection with a bonus “Mexican night”. Which was awesome. Authentic food, mariachi band, culture. Drinks never got low, from day 1 to day 4. The bars can make you anything, even though they have a menu of drinks. Also, not just any liquor. Top shelf choices. Plenty of activities to do to keep you busy. Would probably try to go back between March- September. Went in October and it rained most of the days. This resort blows others we have been to away. They do cater to VIP members, but we are not members and have a blast every time. The staff is personable and likes to get to know you. Very respectful and well mannered. Ready to book another trip already. I didn’t like the Amstar transfer process. They sold our phone number the first day and we were getting calls all week from different numbers in Mexico. Not nice Amstar.
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54 questions, 146 answers.
Wine selection of El Dorado Royale3 answers
Other website reviewers comment that the house wine selection is terrible - even though the food is gourmet. To get decent wine, they "upsell" you and you have to pay terribly inflated prices. Any thoughts?
We are trying to decide between El Dorado Royale and one of the Palace resorts (with their $1500 credits). It is just my husband and I - and we are looking for clean rooms/resort (perhaps adult only), good food and wine selection, great pools/beach - really enjoy snorkeling.
We stayed Moon Palace years ago.
Any recommendations or recent visit comments would be greatly appreciated.
8 years, 106 months ago
Dena
The El Dorado Royale does offer a seletcion of wines that are included in the all-inclusive package. There is also an "Exquisite wine list" that is not included in the all-inclusive, and would be an additional cost. The pricing would be based upon your individual wine selections.
KristinCC
My husband and I stayed at the El Dorado Royale for our honeymoon October 2008 and it was amazing! We aren't big wine drinkers however we did order a bottle one night and it was good but pretty expensive-but with the resort being all-inclusive we didn't really mind paying for one thing! We snorkeled just around the beach area and there were a lot of colorful fish! Alot of the reviews we had read before we went warned about the sand bags in the water and that they were ugly-but we didn't think one thing about them being there, it actually helped with the water being calm and also housed a bunch of different fish! Our room was amazing with a huge private jet bath and the bed was very comfortable. The food was excellent everywhere-even the pizza at the little outside restaurant by the pool was amazing! The room service was also great! If you get up early enough you can save a beach chair under one of the covered areas (if you want shade) becuase the beach was a little busy but it was very beautiful. We also took a tour to the ruins and it was pretty neat- also to the natural waterpark where we got to snorkel and inner-tube and swim to some caves that you can snorkel in! I highly recommend the El Dorado Royale- it was amazing! hope this helps!!
manda10884
It is true that the wines have incredibly inflated prices. The first night we spent $44 for a bottle of pretty awful Mexican wine. We didn't make that mistake again.
I would not recommend El Dorado if you want a great beach. The beach was pretty disappointing. Very rocky and lots of sandbags.
BCHLVR
Even though we didn't have any wine, we did see an enormous wine rack in the Italian style restaurant, those around us having wine seem to be enjoying their selections. I kinda do wish I was more of a wine knowledgeable person, but only have drank the sweeter, white wines. I am not much on the Merlots, etc. red wines.
Stan Reeves
Lik2race
Is there a night entertaiment daily?2 answers
7 years, 92 months ago
la
Yes, this resort does provide nightly entertainment.
ccsusan1
Yes they have some form of nightly entertainment, We stayed a week, and enjoyed all the entertainment provided by the resort and staff.
JohnnyNewt
i want to know is this the casitas royale or royale?3 answers
is this the casitias royale or the royale
7 years, 92 months ago
shannon
This resort is the El Dorado Royale Spa Resort.
KristinCC
Casitas is part of the El Dorado Royale. It is a section of suites on the property.
JohnnyNewt
Its el dorado karisma, Casitas and generations all together in this large resort. I stayed at the karisma side wonderful, but I think i would stay same or in the Casitas next time. All beautiful. Generations are for families/ kids so we stayed away from that one.
Jillerkitty
Do they serve US beer there?2 answers
7 years, 92 months ago
Megan
The resort offers local and selection of international premium brands, however, these amenities can be subject to change.
MariaCC
No U.S. beer, unless you stay in a presidental suite.
JohnnyNewt
Are there plenty of beach lounge chairs?2 answers
At previous resorts, we had problems with too few chairs on the beach. Guests would reserve chairs with towels all day and this tainted our vacations significantly. Can we expect beach loungers available at all times?
7 years, 89 months ago
Ny
The El Dorado Royale Spa Resort does provide beach chairs or loungers for guests in addition to beach butler services. The resorts do their best to ensure that beach chairs are available for all guests, however during peak travel season this may be more difficult.
MellissaCC
We went mid-October and totally had our choice of chairs and cabanas... Amazing. The only exception might be the activities and main pools which seemed to be a little crowded, but we liked the beach and the smaller more quiet pools.
Emerenda
Is the beach quiet and free of music?4 answers
We are searching for a truly quiet beach. I want to hear the ocean without any extra noise. At other so-called quiet resorts, music was audible on the beach. Even distant music when you can only hear a little is too much. I need a completely music free beach.
7 years, 89 months ago
Ny
The El Dorado Royale Spa Resort does offer activities during the day from water aerobics to beach volleyball that may result in music being played on or near the beach. The resort offers 1 mile of private Punta Brava beach property so there may be quieter parts but it is not guaranteed that there is a portion that will be completely silent.
MellissaCC
most of the time we were there there was no music that I could hear. It is a very long beach area, so lots of places to be alone. There would be times, though, that there would be music. Mostly at night when the club areas were open.
audiodog
The part of the Casitas is perfect. You can allways find a secluded place either in the hotel or in the beach.
TampaBayGirl
It is a music free beach
agniezkkaS
me and my wife are over going halloween do they do anything as far as costume party?1 answer
7 years, 87 months ago
rainman
The resort may work Halloween festivities into their entertainment schedule. For specifics, we reccommend that you contact the resort directly
KateHCC
what are the dining restrictions2 answers
6 years, 84 months ago
kay
According to the information on file, it is advised to check with the front desk for details on the dining restrictions. The link from the resort's website to contact them directly is https://www.eldoradosparesorts.com/contact.php.
MariaCC
At every meal and every restaurant you are asked if you have any allergies or food restrictions. This leads me to believe the restaurants will accommodate food needs.
Teach53
Is the power supply 110 AC?2 answers
6 years, 83 months ago
SJ
Most resorts are compatible to most US electronics. Please contact the resort directly for further assistance.
CaitlinCC
Yes
GoodTime25878
What's the condition of beach?2 answers
Is the beach clean and the water blue and clear? Is the water motionless or are there some waves? Is there seaweed?
6 years, 82 months ago
USA
This resort is located in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean, El Dorado Royale has more than one mile of unspoiled Punta Brava Beach to offer guests. Majority of the time the water is clear blue, however depending on the current weather, the clarity of the water as well as the amount of seaweed can vary. This resort offers beach butlers offering guests everything they need from drinks to magazines to picnic baskets.
CaitlinCC
Nice clean beach, clear blue water, waves blocked by sandbags intended to protect the reef. Only gentle waves to the shoreline, even in high winds because of this. Little seaweed reaches the beach. I love the sand and clear water of Mexico and El Dorado did not disappoint.
Ouangel14
Pool & Beach Seating3 answers
Are there palapas set up to the point where finding an UNshaded area is difficult? Looking at the photos, the palapas and cabanas located on the beach are wall-to-wall.
6 years, 82 months ago
USA
This resort does offer a good amount of pool and beach seating. However the amount of seating can vary depending on the occupancy at the resort during your travel dates. For more information please contact the resort directly.
CaitlinCC
Not at all. Depending on the time of day, several are not shaded much. The casitas area has palapas on the beach with lounges in front of them so you can move between the shade and the sun. I didn't feel like they were wall to wall.
Ouangel14
Finding sun is no issue here. There is plenty of open sandy beach, unless you come during peak times.
JamesDean
Is this hotel in Puerto Morelos ?? or Tulum or Akumal area of Riviera Maya ?3 answers
what hotels are nearby this one ?
6 years, 81 months ago
Gayle Travels
Riviera Maya is the area south of Cancun and this resort is located in Playa del Carmen; a town in the Riviera Maya, south of Puerto Morelos. Resort maps can be found online by Googling Riviera Maya Resort Map.
LaurenCC
The resort is in Playa Paraiso and it is about 20-25 minutes north of Tulum.
mshaw03
Riveria Maya, its 1hr to Tulum, 30 minutes from Excaret, Playa de Carmen, 20 min from Cancun, 10 min from Maroma Beach. Hope this helps
Jillerkitty
Swimwear on beach?4 answers
Is topless tanning allowed on this beach? Can men wear speedo or swim bikini and if so is it common?
6 years, 81 months ago
cancunvisitor
El Dorado Royale is an Adults Only property, the resort may allow topless sunbathing on their beach. We do suggest contacting the resort directly as they would be best to assist you. The email address found on their website to contact them directly is infodoradoroyale@eldorado-resorts.com.mx.
MariaCC
Men should not wear speedo's they are gross. I did not see one topless women there.
GoodTime25878
There were several people who tanned topless. They weren't up running around, advertising it, but laying in their chairs. It was a pretty laid back beach.
NLM012
While everyone wasn't tanning topless, plenty were so if it's your thing, go for it! Also several men wearing speedos, and again, I don't think anyone thought anything of it.
megmoss
It's not illegal to go topless, I saw a couple of topless woman. Men can wear speedos. I only saw a few while I was there.
Melbee24
How do they make their specialty drinks? Do they use bottled or boiled water?2 answers
6 years, 74 months ago
Torgirl
While the resorts make sure their water is safe to drink the systems they use may vary, please contact the resort for specific details. Here is their contact page: https://www.eldoradosparesorts.com/contact.php
LizCC
We were told that all water on resort is 'filtered', thru what process is unknown to me.
JamesDean
Spa2 answers
Sauna dry and steam are they coed? Male and female alowed together?
6 years, 73 months ago
Charo
For specific questions regarding the resort's spa amenities, we do suggest contacting the resort directly as they would be best to assist you. The link to the resort's website to contact them directly is https://www.eldoradosparesorts.com/contact.php.
MariaCC
No, these services are separated by gender in locker rooms.
MaggieS
What is the best location/building to stay in for beachfront view and access?2 answers
5 years, 72 months ago
Guy
For the location of different buildings on the property please contact the resort directly, their email address is: infodoradoroyale@eldoradoroyale.com.mx. Thank you!
LizCC
We stayed at The Casitas and we had beach view and walked one minute to get there!
Kalliopi
How long is the drive from the airport to the resort?2 answers
5 years, 72 months ago
Michele
The El Dorado Royale is approximately 45 minutes away from the Cancun airport.
BethCC
30-35 minutes
AinOK
What exactly are the "local alcoholic beverages" available at the resort?3 answers
5 years, 71 months ago
Tennessee
The resort will be serving Mexican domestic beers, however, for the most up to date list on beers served at this resort, please contact them directly at infodoradoseaside@eldoradoseasidesuites.com.mx.
BethCC
it depends. Some bartenders will make anything you want. If you ask they will give you suggestions. There make drinks that included flavors of mango pineapple coconut.
Adrianne1
Local beers in Mexico to choose from
Jillerkitty
Do you Offer Katamuran's from the resort2 answers
We would like to take a Katamuran around and have lunch/drinks out on the water. Is this offered here at this resort, or close by to book?
5 years, 70 months ago
NJ
This resort does not have catamarans on site, however, when booking through CheapCaribbean.com we can help you set up an excursion outside the resort that is on a catamaran.
Below is the full description of the Riviera Maya Sailing excursion.
The price per adult is $100.00 and the price per child is $60.00.
Our experienced crew will set anchor at the world's second largest barrier reef, where you'll explore the underwater world of the Caribbean Sea with professional snorkel guides. Spot corals and exotic fish or stretch out on deck and work on your tan. We serve you a buffet lunch with a delicious grilled lobster or steak as the main dish and tropical drinks from our full open bar. Good music, dancing, animation and our friendly crew will make your sailing dreams come true!
BethCC
We took an excursion through one of the tour companies that are available on site at the resort (we used AmStar because they provided our transfer from the airport and were very pleased). The excursion was a sailing trip on a Catamaran to a state park area just south of Cozumel. We set anchor there and snorkeled, had lunch, and then sailed back to the port. Lunch, all alcoholic drinks as well as regular beverages were included.
The trip was from 8 am until around 3:30 pm and we had a wonderful time.
serpentineshel
American Dollars okay to bring5 answers
In reading reviews, we see conflicting information if El Dorado takes pesos or US dollar? We realize it's an all inclusive, however, tipping the staff periodically is something we like to do for their hard work, and buying small items throughout the local area.
5 years, 70 months ago
Wisconsin
Almost all resorts in the Cancun/Riviera Maya will accept US dollars if you were to use that towards gratuities. Be advised All Inclusive resorts do not require tips as it is included in your package price.
If you have any further questions or concerns, please call us at 1.800.915.2322.
SamCC
Yes, we tipped in USD. The SPA won't take money, you have to charge everything to room, but the rest of the staff is happy to accept tips in USD. Also, the gift shop accepts USD too.
AinOK
We only took US dollar and did all of our tipping with dollars. We also went into Playa del Carmen and used US dollars.
TXmom
We brought nothing but US dollars and never did exchange for pesos. The waiters and service staff accepted dollars happily and the everywhere we went to spend money accepted dollars as well. Credit cards (major ones especially Visa) were accepted all over the resort and locally too.
serpentineshel
Just got back 10/25/14 and all we tipped in was US dollars and they were completely happy with that. I would say 95% of the ppl did. They will convert to pasos at front desk, however be ware that they will not convert back for you.
Couplesanniversary
Swim Up Jr. Suite vs. Non swim up Jr. Suite4 answers
Seriously considering this resort for an upcoming vacation, although I have noticed that Cheap Caribbean does not offer the option of the Swim Up Jr Suite, I was wondering if there is an option to upgrade? Also, if you have stayed at this resort before do you recommend the swim up over the regular jr suite?
5 years, 68 months ago
Gigilaf
If the resort has availability during your time of check in, they would be more than happy to assist you with a room upgrade for an additional charge.
BethCC
You can email the resort or call a cheapcaribbean agent to make changes in your room or an upgrade
Adrianne1
We did not see any value in swim up suites and were very happy with the regular. Seemed like a querky novelty because there are so many other pool venues to choose from, and several with swim up bars.
JamesDean
I just got back from our trip 10/25 and although I did not have a swim up we wanted one and was booked. Cheap Caribbean didn't have option and was unfort booked when we got there. Saying that I would def recommend it bc the pool is packed everyday and you pretty much have to get there by 8am to get a seat. If you have a swim up you would not have to worry with this. And if you stay in the pool near the Mexican restaurant, the main pool is actually linked to your swim up so you could go strength from your room! Can't say the price difference since we couldn't do but would have loved too.
Couplesanniversary
The ocean looks full of rocks...is ocean swimming or snorkeling possible?3 answers
5 years, 66 months ago
USA
The water may be considered lively by some, however, the water is definitely swimmable and you can use your snorkel gear if you wish!
If you have any further questions or concerns, please call us at 1.800.915.2322.
SamCC
Yes, there are rocky areas near the Casitas. However, there are open areas closer to El Dorado where you can snorkel. Although, it not really necessary. You can see the fish swim up to you in schools as soon as you go into the water.
kennyzbabydoll
There is actually a large section to swim and people snorkel there. The beach is pretty big. They have man made (huge) "rocks" they made to break up the waves. Near the main pool and bar is actually nice beach
Couplesanniversary
Is 24 hour room service included at no additional charge?3 answers
Thinking of coming her for my BF's 40th this year. Is 24 hour room service included and is the food good?
4 years, 59 months ago
Nashville,TN
24 hour room service is included. The resort is at a 5 out of 5 star rating, which takes into consideration a number of factors including food quality.
CCGreg
24 hour room service was included and the food was good.
Jga5
Yes its included and we did it once getting back late from an excursion its up to you if you want to tip as we did just a few bucks here and there. But no extra fees at all. they will tell you at the restaurants if you want higher priced wine etc its extra
Jillerkitty
Has the resort been updated and when?2 answers
I read that the resort needed a facelift, is this true. I'm looking at July of 2015 and want the best updated room available?
4 years, 59 months ago
ohio
For more information on recent resort upgrades please call our beach experts at 1-800-915-2322.
CaitlinCC
If this resort needs uplifting, I have NO idea where! It's absolutely beautiful. We just traveled there Nov 12 - Nov 19, 2015. The only thing that wasn't perfect was the weather and no one can do much about that! We had a fantastic time in spite of the several showers. We just made the best of it! The restaurants, rooms, even the public lavatories are spotless and the grounds are just awesome! It is a wonderful resort!
welovetraveling
where is smoking allowed2 answers
4 years, 59 months ago
west virginia
Typically smoking is allowed in the outside areas including the balconies.
CaitlinCC
Everywhere except most rooms and restaurants (I believe)
Blynch
what is the weather like in June2 answers
4 years, 58 months ago
stagsbob
June tends to be month they receive the most rain. The average temperature is between 82-85 degrees.
KristenCC
Very hot in high 90’s with high humidity. Sometimes a pop up shower because of the humidity.
Corgigirl
Mayan attractions2 answers
We really want to go see some mayan ruins while we are staying here and would like to know how far away they are before we decide to book here. Just want to explore a little bit on one day.......
would like to know how many miles away/how long it takes to get to these areas.
4 years, 58 months ago
laceface03
To answer your question, please contact one of our Beach Experts at 1.800.915.2322. Our agents have first-hand experience with each of our properties and can address your concerns thoroughly. Our offices are open from 5:00 AM to 3:00 AM EST daily for your convenience.
SamCC
We took a few day trips: 1) Chichen Itza (favorite) 2) Tulum 3) jungle zip line/Cenote swim. Bus rides took a couple of hours, but worth it.
Bosley
What is the climate like in June?2 answers
We are booked to come there in June for a destination wedding.
There are a lot of us coming to this special event. Please let me know what is expected during this time of year. Also, What type of attire do women n men need to bring to have a wonderful experience to enjoy our visit?
Thank you
Janet
4 years, 57 months ago
Wyoming
The average weather in June is mid to high 80's. We suggest you bring light clothing and lots of bathing suits.
CaitlinCC
Janet- it will be very warm. Floppy hat, sunscreen. Sundress' s for evening as dinners are gourmet. It should be wonderful especially as after the sun goes down. Light clothing is the key. Cotton not polyester. Drink lots of water.... bottles provided in room and mini-bar for free.
jshvt
What is the weather like in mid September?2 answers
We are coming for our honeymoon Sept 20 for a week. What is the weather like around that time?
4 years, 55 months ago
Joplin705
Information on weather for Playa Del Carmen can be found here: https://www.holiday-weather.com/playa_del_carmen/averages/september
BILLCC
We've been there twice, once in late August, once in late September. Both times the weather was magnificent. However, know that this window is storm/hurricane season, so rain is a possibility.
Bosley
What kind of beer is served and is all taxes and gratuities included in the package?3 answers
4 years, 54 months ago
Amanda
All taxes and gratuities are already included in the total price. For the most up-to-date info on beer brands the resort carries, please contact the resort directly. You may reach them here: https://www.eldoradosparesorts.com/contact-us.html
BILLCC
The only beer at the resort, and for that matter anywhere on the island that we saw, was Red Stripe. I, myself, am a beer snob and like craft beers and was a little disappointed. There are plenty of other complimentary drinks to get, though. Anything else (besides fancy, yummy beers) is there.
We booked our package through CheapCaribbean and didn't have to pay a single cent more after paying for the package online. We brought $20 in ones for tips, but they were definitely not needed or expected at the resort. Only tip the driver to/from the airport if you want. After seeing how everybody treats you and still don't expect a tip, you'll understand: no gratuities at the resort.
HoneyMoonier
There local beer and then coronas, miller lite I think etc..
Its up to you to give any tips if you feel the service is great. I heard some people left tips for lunch/dinners and golf cart rides. Pool bars etc if you want better service tip. We always forgot our money or didnt have small change so felt bad. When we finally got some tipped more, but its up to you. I didnt see alot of people tipping, but then some people told us its rude not too.
Jillerkitty
Is this ressort only for couple can it be for a girls holiday?5 answers
We are just a group of girlfriends who travel together. Do they have individual beds?
4 years, 52 months ago
St Louis Mo
Yes they do, make sure you request it under accommodations! Two beds per room. There are a lot of couples there, but I went with two other girlfriend and our moms.
Sparkhope
There are a couple of room categories that offer double beds. For more information or need help booking, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
They do have rooms with two double beds
Teach53
I went with a friend and had fun. But it seemed like mostly couples were there. They rooms with 2 double beds.
Melbee24
My girlfriend and I just traveled together and I was married just 3 months ago. It was more couples and alot of wedding parties so some might have been single. If you go with single girls/guys the clubs in cancun are only 20 min away
Jillerkitty
Should I bring toiletries/sunscreen?3 answers
My fiancé and I are going for our honeymoon mid September and I'm wondering if we should pack toiletries, sunscreen, bug spray and beach towels? Or if those things are supplied?
4 years, 52 months ago
Baltimore, MD
We just got back from honeymoon and had a wonderful time. You should go!
Answering questions:
- Toiletries: Sure, bring yours, why not. Plenty of shampoo, bath soap, moisturizer are provided. Toothpaste, toothbrush, mouthwash are not provided as standard. There's a gift shop at the resort that has anything you need. Prices are reasonable, but if you like what you normally use, bring it.
- Sunscreen: We brought our own sunscreen but it didn't work (thank you, ### brand....) A bottle of the the SPF50 at the store at the resort worked a lot better. It was $7, so worth it to us. Oh -yeah, it gets sunny and you'll need it.
- Bug Spray: We didn't experience any sand fleas or mosquitoes while at the resort. Going more inland or shopping we did encounter mosquitoes, but nothing like, for instance, Houston or New Orleans or Florida
- Beach Towels: There are plenty of bath towels for showers in the bathroom. The resort also provides two bath towels in each room for the beach or pool. There are also carts at each pool to pick up and/or exchange more towels. So, no, don't bring towels.
HoneyMoonier
The resort will supply basic toiletries (i.e. soap, shampoo) as well as towels. You may also be able to purchase sunscreen at the resort's gift shops. Also, check travel.state.gov about aerosol sprays to see about bringing bug spray. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
The only toiletries supplied were shampoo, conditioner, and body wash. Everything else you must bring
Carcars
Can I guarantee an upper level room with a balcony?2 answers
4 years, 50 months ago
New Jersey
Typically requesting an upper level room is merely a request - there is no way to guarantee that. However, if you call us at 1.800.915.2322. one of our Beach Experts will be happy to assist you in getting the right room and resort to fit your EXACT needs.
SamCC
I believe all of the rooms have a balcony. Everyone who was in our traveling party had balconies. There were 26 rooms total.
welovetraveling
Transportation to and from airport2 answers
how do you get from the airport to the resort? Is there a shuttle?
4 years, 48 months ago
Carolyn
We just had someone call us a cab and paid for private roundtrip, or you can go with others for a cheaper rate. It took 20 minutes to get there. Comfortable ride. Well worth it. If you pay for round trip you get a discount and then its done and you don't have to worry about getting back to the airport.
Gourmetforsure
We offer for an additional amount, airport transportation through a contracted transportation company. If you need any help booking, or already have a reservation, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I've seen a lot of complaints about seaweed on the beach. Is this common in February? And will we be able to swim in the ocean?2 answers
3 years, 47 months ago
Indiana
The seaweed that you were seeing reports of is called sargassum, it was a naturally occurring ecological issue last year and the resorts are doing all they can to make sure that it does not effect the enjoyment of their guests.
LizCC
The water was pretty rough when we were there, there a few people swimming but a lot of rocks/ coral. Not a good swimming beach in my opinion.
Jga5
Are complimentary airport transfers offered at this resort?3 answers
3 years, 46 months ago
Washington, DC
This resort does not offer any complimentary transportation. We do offer airport transportation through a contracted transfer company at an additional cost. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No
Jga5
No, but taxi's are cheaper from hotel to airport or else they charge $100 for a shuttle to and from the airport. I would go with Taxi's I think it was $50 that we split and then going from hotel to airport under $40
Jillerkitty
rooms2 answers
If we arrive at the royale, can we upgrade to the casias? Are they 2 different check in hotels? And if we decide against the swim up room, whats the best location without a long walk to the main pool? which building? And whats a good swim up room, the most privacy? :)
3 years, 45 months ago
new jersey
Hello, If they do allow it, it will be up to the resorts digression as it is two separate resort. For the other questions please contact our Beach Experts directly at 1 800-915-2322
bthornton
I'm not sure about upgrading, but i can tell you that building 44 was pretty close by.
Jbergus
rooms2 answers
can anyone tell me, hat is the best building near the main pool, but not on top of it, and are there any swim up rooms near the main pool? If so, what building are they in? Having trouble understanding the resort map layout. Thanks, trying to book asap
3 years, 45 months ago
new jersey
There are no swim ups by the main pool. they are buildings 14,41,40,39,38,37,36,35.
bthornton
I didn't see any near the main pool.
Jbergus
Do you have outdoor baths and showers with your rooms2 answers
The wife and I are looking for a romantic vacation for adults only and wanted to get a room with outdoor shower and tub. Thanks
3 years, 44 months ago
Kent
None of the rooms at this resort come with outdoor shower and tub.
CCGreg
I believe there are some rooms in the Casita's (high class side) with outdoor baths. But, they come with a hefty price tag.
Blynch
Beer3 answers
What kind of beer does the hotel have
3 years, 43 months ago
Shawna
For information on specific drinks the resort carries please contact El Dorado Royale directly at 52-998-872-8030. Thank you
StevieCC
The royale casitas do have outdoor showers
Mgraham303
I don't drink much beer but had excellent Amber and lager local one, they have German beer also
Oskare
Almost every bar we went to just had Dos xx on tap but they also had cans of Heineken, Coors Light, Sol, and Tecate in the rooms so possibly at some of the bars
BGAC1122
Gluten free3 answers
Does this hotel offer gluten free dining options?
3 years, 43 months ago
Mary
Each of the 9 restaurants at the El Dorado Royale offer gluten free dining options which are provided to you at the time of the meal. Please keep in mind this is subject to change at any time.
StevieCC
Yes- many. A selection of gf breads and pastries even at breakfast.
TRL2
Yes! They asked at every restaurant if we had dietary restrictions and they had a gluten free specific area at the breakfast buffets
BGAC1122
Extra Bed1 answer
I'm traveling with some girlfriends and we have to put 3 in a room. I know one option is two double beds but that can be tight with adults sharing. Can we get an extra rollaway bed in with a king or double room? Sufficient enough for an adult to sleep on.
Thanks
3 years, 43 months ago
Mo
We can certainly request a roll-away bed, however this is on a request basis only and cannot be guaranteed. The resort always does their best to accommodate requests, but this is based upon availability.
JeannieCC
Do they have a cigar bar?2 answers
do they sell or at least let you bring your own cigars?
3 years, 42 months ago
Nate
Most resorts will have small shops that offer tobacco and tobacco based products. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I heard in the martini bar you can smoke cigars
Jillerkitty
how long is the drive from the cancun airport?2 answers
3 years, 41 months ago
sabbatical
El Dorado Royale is located 16 miles or approximately 20 minutes from Cancun International Airport (CUN).
JeannieCC
About 35 minutes.
mshaw03
Are babies allowed?2 answers
We are planning a trip with our 6 month old. Are babies allowed?
3 years, 38 months ago
June L
Unfortunately not, this resort is an Adults-Only property, so no one under the age of 18 is allowed. For assistance with selecting a great, family friendly property, please call in to 800-915-2322 to speak with one of our beach experts.
JeannieCC
This is an adults only resort. There is a section on one end called Generations Riviera Maya that is family friendly, but no one under 18 is allowed in the El Dorado section.
mshaw03
What kind of liquor do they have3 answers
Wanting to know what they have for there liquor selection.. vodka, rum....grey goose, Titus, etc. captain Morgan??
Thanks
2 years, 34 months ago
Holly
Please check with the resort directly for the most up to date information regarding drink selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
They have all brands, including top shelf liquors. You'll have no problem getting grey goose, Captain Morgan, etc.
mshaw03
They have a ton of premium liquors. I'm sure they have Captain Morgan but I know for sure that they had a lot of premium vodkas and rums
BGAC1122
Restaurants with beach attire3 answers
Are there any restaurants or buffets past 5 pm that allow beach attire
2 years, 34 months ago
Indiana
All restaurants require elegant casual attire
StevieCC
No. There is an outside cafe near the pool on the Generations side of the resort that we ate at in beach attire but the buffets and restaurants require clothing and sleeved shirts for men.
RandyandRandi
No. While trousers and collared shirts are recommended for men at dinner, many wear nice shorts. Dry bathing suits with cover ups are fine for breakfast and lunch.
12345CRZRman
Is the beach available at any time any day? Or do you have to sign up for it?2 answers
2 years, 33 months ago
Becky
If you're trying to reserve it for something special, please contact the resort directly. Otherwise the beach is available for guests. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Open all day just have to watch the flags if it is a red flag that means no swimming the conditions are not good
Hpadgett
where are the beach umbrellas?4 answers
Are the umbrellas any where?
2 years, 33 months ago
jack
The resort does have umbrellas available on the property
StevieCC
Everywhere
RandyandRandi
There are permanent "palapas" at the beach. They are a palm tree trunk with a thatch roof about 7 ft square. There is a small table built-in to the post.
12345CRZRman
There are palm beach umbrellas on the beach
Yogini49
What are those pipes in the water?3 answers
I saw there is a ton of pipe looking things in the water at the beach. What is that??
2 years, 31 months ago
Nicole
There are some big rocks just offshore, not sure about pipes...
CCGreg
They help break the waves and help with current
Hpadgett
They have built a natural reef and wave breakers to save their beach. It is an eyesore up close, but makes a nice swimming area where the water will be calm. Lots of tropical fish you can see if you like to snorkel. Still 100% better beaches than some I have been to in the area. Soft white sand, with coral in some areas. I’m ready to go back.
Mexicoma2019
Reservations for the restaurants5 answers
We are staying 5 days and I wondered if there was a limit on how many reservations you can make. I've stayed at similar places and they would only let us book I think 2 reservations at the nicer restaurants with that amount of days that we stayed.
2 years, 30 months ago
JakeS
You only need reservations for two of the restaurants, Santa Fe Grill and Fuentes. The other restaurants are first come, first serve. We only waited one night and that worked out well as we just went upstairs to the Martini Bar for a cocktail prior to dinner.
mshaw03
This resort does not have a specific limit to number of reservations allowed.
JeannieCC
Only 2 restaurants required reservations, but you can make them at all. Just tell your concierge what you want and it will happen.
12345CRZRman
Reservations are only required at the dinner theater. Everywhere else does not have reservations! One of the big reasons we decided to stay at this resort!
courtmatch11
No, but book as soon as you arrive because they fill up! Santa Fe Grill is our favorite!
MaggieS
Are there beds in the pool to relax?5 answers
2 years, 29 months ago
Adam
not in the pool, but all around the edges
Mgraham303
While they do not have beds in the pool, they do have beds outside of the pool in the pool area.
JeannieCC
Only if you have a swimup
BGAC1122
Yes! But they go quick. You have to get up super early and go out there and put a towel on it to mark it as taken. However, you can go out at 6:30, put a towel on it and it is safe until later when you are ready to use it. For example, I set my alarm and went and put towels on one at 6:20 and then came back at 10:00 and my towels were there no problem. But you won’t get one if you don’t get up early and do that. The beds are super comfortable though!
JLongshore
No. But you can bring lounges into the water. There are shallow shelves which would be perfect.
Winegurl
It says requested long pants for men for dining .... does that mean required?5 answers
2 years, 28 months ago
Jeff
We went to every restaurant on the resort and I never had to wear pants. Just pack some nice collared shirts and khaki shorts and you'll be set.
Blynch
You may wish to bring some just in case. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No, my husband wore khaki shorts. Some places require a collared shirt for dinner for the men. But he never had a problem with pants
courtmatch11
No, there are people in shorts. But they will not let you in in flip flops!
MaggieS
We just got back and my guy did not wear long pants to any restaurants just dressy shorts.
Corgigirl
Where is the Premium Jacuzzi Swim up on the hotel map?4 answers
I have a hotel map but where are the Premium Jacuzzi Swim up rooms on the map and any particular one to request for good sun and great oceanview?
2 years, 27 months ago
MidWest
All over the resort, several rivers
Relaxedvacationer
I believe all of the rooms are the same, either standard suite or swim up suites. I recommend the standard unless you know your neighbors and sitting outside your room in a pool with strangers didn't appeal to us.
With the swim up rooms you are on the first floor so no ocean view available. Looked like sun was available equally at all of them.
SteveTy
The premium jacuzzi suites are 1-5 & 40-44 buildings on the map.
MaggieS
We were in building 2 and had beautiful ocean view and sun until late afternoon.
Lisbet
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Room Information
El Dorado Royale, A Spa Resort by Karisma features 681 luxuriously decorated suites. Rooms come equipped with an indoor Jacuzzi, air conditioning, safety deposit box, cable TV, amenity kit, terrace and a minibar with beer, water, soft drinks refilled once a day.
The resorts boasts a 76,000 sq ft state-of-the-art hydroponic greenhouse so most of the dishes are created with fresh, local and sustainable products.
What We'd Change
The grounds of this resort are beautiful but expansive, so pack your comfy shoes or sneakers (you'll need 'em on the tennis court, anyway) for your strolls around this gorgeous property.
Why You Should Go
Riviera Maya is one of the most beautiful spots in Cancun - white sands, bright blue water and lots of sunshine.
Available Amenities
Tour Assistance
Car Rental Available
Beach
Business Center ($)
Concierge Services
Conference Facilities ($)
Currency Exchange
Daily Maid Service
Dive Shop
Fitness/Exercise Room
Lounge Chairs/Umbrellas
Nightly Entertainment
Snorkeling
Swim-Up Bar(s)
Swimming Pool(s)
Tennis Court(s)
Shuttle Service
Fishing
Aerobics
24 Hour Front Desk
24 Hour All-Inclusive
Wedding Services
Sauna
Steam Room
Parking
Archery
Soccer
Dance Classes
Water Polo
Ping Pong
Scuba Lessons
Darts
Bocce Ball
Porter/Bellhop
Shopping
10 Restaurants
Audio-Visual Equipment ($)
Yoga
Beach Towels
Spa Services ($)
Dry Cleaning Services ($)
24 Hour Room Service
15 Bars/Lounges
Business Services ($)
Pillow Menu
Beach Volleyball
Tour Desk
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Dining
Dive Shop(s)
Golf Course(s)
Helicopter/Airplane Rides
Horseback Riding
Jet Ski Rentals
Marina
Mayan Ruins
Medical Facilities
Motor Boat Rentals
Nightlife
Parasailing
Sailing
Scooter/Moped Rental
Scuba Diving
Shopping
Water-Skiing
Windsurfing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
El Dorado Royale a Gourmet Inclusive Resort by Karisma
Carretera Puerto Morelos-Paya del Carmen, Fracc IV Lote 15, Fracc III
+52 998 872 8030
Hotel Description
El Dorado Royale a Gourmet Inclusive Resort, by Karisma: All-Inclusive Heaven
Ignite a new flame or rekindle your romance along the sugary shores of Playa
del Carmen at El Dorado Royale, a Gourmet Inclusive Resort by Karisma. Voted one of Conde
Nast Traveler Readers' "Top 100 Hotels in the World," this adult-only retreat
offers a gourmet all-inclusive plan that pampers your palate while you swim in
AAA Four Diamond luxury.
Stroll hand in hand with your sweetheart along the resort's secluded sands
or get the wedding party together for a swim in the resort's natural, saltwater
pool. Looking to achieve the perfect bronze for your wedding? Surrender to the
sizzling Mexican sun on a lounger or slide into one of the resort's 12
freshwater pools and make your way to a swim-up bar for a cocktail... and since
there are 11 in-pool bars, chances are you won't have to float very far.
Eight gourmet restaurants and snack bars tempt your taste buds with
selections like the lobster lasagna from five-star D'Italia, fondue with a view
from La Fondue and the Pacific Rim cuisine of Kampai. For a unique show with
your meal, head to Fuentes-Culinary Theatre, where flat-screens give guests an
inside view of the work of Michelin-trained chefs. When twilight beckons, grab
your honeymoon-heartthrob and nestle into a swinging chair with a drink for
live music at Las Guacamayas, or sip premium martinis at the stylish Martini
Bar. If you're looking for more, there's always a 20-minute cab ride to the
heart of Cancun's nightlife.
Before tying the knot at the resort's stunning, beachfront wedding chapel,
do away with any pre-vow jitters with a body scrub and a beachfront sky massage
in a palapa overlooking the Caribbean. While you're there, take a lesson from
the pros, who'll teach you how to give your spouse-to-be a massage when you get
back to your Infinity Pool Swim-up Casita Suite. The suite has a private plunge
pool that leads to the lazy river, a jetted tub and exclusive perks; we
wouldn't blame you if you never left your room. But when you do, be assured
paradise is waiting.
This hotel is All-Inclusive
Features include:
All meals and snacks a la carte
Unlimited local alcoholic beverages and soft drinks
24-hour room service food and drink
Taxes and gratuities for all plan inclusions
DINING
This hotel includes unlimited food and drink, but some dining restrictions may
apply. Please check with the front desk for details.
Cocotal Restaurant
Type: International Hours: Continental Breakfast - daily, 6:30am-7am; Breakfast - daily,
7am-11am; Dinner - daily, 5:30pm-10pm Description: Cocotal serves a continental breakfast and an international
a la carte breakfast, as well as a gourmet dinner. Chef's menu is available.
Dress code: Elegant casual. Gentlemen are requested to wear
long pants and collared shirts.
D'Italia
Type: Contemporary Italian Hours: Daily, 6pm-10pm Description: Five-star gourmet service, featuring new takes on some
all-time favorites, like the lobster lasagna.
Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
Kampai Type: Pacific Rim Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-3:30pm;
Dinner - daily, 6pm-10pm Description: Thai-inspired, oceanfront restaurant serving cuisine from
India, Vietnam, China and Japan.
Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
La Isla Type: International Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30pm-3:30pm;
Dinner - daily, 6pm-10pm Description: Open-air palapa serving a la carte, international cuisine
with a focus on Mediterranean cuisine at dinner. .
Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
Jo Jo's Seaside Grill Type: Caribbean Hours: Daily, 11am-10pm Description: Open-air, seaside grill serving Caribbean favorites, from
authentic ceviche to traditional fish and chips. Dress code: Elegant casual. Gentlemen are requested to wear
long pants and collared shirts.
Fuentes - Culinary Theatre Type: Mexican Hours: Breakfast - daily, 7am-11am; Dinner - daily, 6pm-10pm Description: Come and enjoy one of the world's most avant-garde concepts in culinary entertainment. Open kitchen with full cooking show of iron chef level. Our Creative Chef, will take you on a journey filled with exquisite aromas, colors, textures, contrasts and flavors, and the finest selection of ingredients from our greenhouse. The Sommelier, guides you through the magic behind the subtle art of pairing to make this epicurean journey an absolutely memorable Gourmet Inclusive® Experience.
Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
D'Italia Casitas Type: Italian Hours: Daily, 6pm-10pm Description: Serving authentic Italian cuisine in a luxury beachfront
setting.
Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
Rincon Mexicano Type: Mexican Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-3pm; Dinner -
daily, 6pm-10pm Description: Serves delicious and authentic Mexican delicacies in a
relaxed atmosphere overlooking the gardens.
La Cabana Pizzeria Type: Snacks Hours: Daily, noon-5pm Description: Serves pizzas, burgers and gourmet snacks.
Las Olas Type: Snacks Hours: Daily, noon-4pm Description: Serves fresh salads and sandwiches.
All hours are subject to change.
BARS/NIGHTLIFE
Martinis Lobby Bar
Sip martinis at the sophisticated-chic Martini Bar, which offers a variety of
premium vodkas from around the world. Daily, noon-2am.
Las Guacamayas
Relax on one of the swinging chairs while savoring a cold drink. Choose between
a variety of beverages (cold Mexican beers, cheladas, exotic cocktails and aged
tequila and more) while enjoying live music. Daily, 5pm-2am.
Health Bar
Serving fresh fruit, juices, smoothies and sandwiches. Daily, 8am-4pm.
Beach Bar
Daily, 9am-2am.
Bellinis Bar
Daily, 6pm-10pm.
Swim-up Bars
Daily, 9am-5pm
La Isla
Las Fuentes
Pericos
Papagayos
Pelicanos
Colibri
Quetzal
Faisanes
Albatros
Gaviotas Seashore Bar
Tucanes
BEACH
Located in the heart of the Riviera Maya, facing the beautiful Mexican
Caribbean, El Dorado Royale has more than one mile of unspoiled Punta Brava
Beach for guests. Beach butlers offers guests everything they need from drinks
to magazines to picnic baskets.
POOLS
El Dorado Royale, A Spa Resort features 12 pools, one of which is a natural
saltwater pool. A lazy river meanders throughout the resort. The pools include
11 swim-up bars. Pool butlers provide everything from tanning lotion to drinks
to picnic baskets.
SPORTS/ACTIVITIES
Water
Kayaking
Pool volleyball
Snorkeling
Water aerobics
Available for an additional charge:
Wave runners
Parasailing
Scuba diving trips
Deep-sea fishing
Land
Air rifle shooting
Archery
Bike tour
Latin dance lessons
Tennis
Yoga classes
INTERNET
The El Dorado Royale Spa Resort offers Wi-Fi access in both public areas and
guest rooms for an additional charge.
SPA SERVICES
Spa Royale is a full-service spa, which is available to guests for an
additional fee. The spa offers a wide range of options for individuals and
couples. The signature Beachfront Sky Massage is the ultimate for couples. Full
beauty salon services are also available. Daily, 7am-9pm.
WEDDING SERVICES
If you've been dreaming to tie the knot in paradise, Karisma's "Always and Forever" wedding package is a great way to say "I do" in bliss. Package includes ceremony decor, services, reception, personal wedding planner and more. Please contact the resort directly for more information.
Honeymoon
The resort is perfect for a honeymoon, with its beach beds, private open-air
showers, candlelight dinners on the beach, gourmet restaurants and couples'
massages. Contact the resort directly for more information.
ADDITIONAL INFORMATION
Location
El Dorado Royale is located 16 miles or approximately 20 minutes from Cancun
International Airport (CUN).
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change without notice.
