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Dreams Puerto Aventuras Resort & Spa

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $749 All-Inclusive
Info Customer Reviews Questions & Answers

Put yourself here: you are in the Yucatan peninsula on a pristine beach perched under a palapa working on some serious r ... More

Customer Rating 569 Reviews
Value
 
3.9
Service
 
4.3
Beaches & Pools
 
3.5
Dining Options
 
3.6
Room Comfort
 
3.9
3.9 out of 5
"I can not say enough about the Staff. They were so accomodating to us. This hotel met our every expectation. The Fire and water show was amazing. There was always staff walking around to refill a drink..." – TR136
463 out of 663 (70%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.9
Service
 
4.3
Beaches & Pools
 
3.5
Dining Options
 
3.6
Room Comfort
 
3.9
3.9 out of 5
"I can not say enough about the Staff. They were so accomodating to us. This hotel met our every expectation. The Fire and water show was amazing. There was always staff walking around to refill a drink..." – TR136
463 out of 663 (70%) customers would recommend this product to a friend.
natural rock pool Dreams Puerto Aventuras main pool Rusted lamp Pool area Beach right in front of hotel Amazing view View from our hotel room Amazing salmon Sunrise at 6 am Room Tulum Beach Ocean view Our view from room-Dreams sunrise The family pool area Presentation of desserts, yum! Portions of food were small Carlos Riviera Maya drinks by the Ocean Pool part of the beach How can you not love that sunrise? Explorer's Club activities Room curtains. Rappelling Sunrise Cliff Jumping Dolphin Push SO FUN Pool down 4 days Kids having fun on the beach ocean view Constant_Seaweed Our favorite bar SEAWEED view from our cabana bed This was the beach Dreams Puerto Adverturas Resort & Spa -Beach Beach Original price vs adding their own price Blocked view Room with a view! Salt water pool Best trip! view from room SEAWEED view from r room Anniversary Dinner Pool on Adult side Sunrise Original price being crossed off and relabeled View from Balcony Movie on the beach Fun activity on the ocean The view from our balcony Ocean side MORE SEAWEED Daily dolphin show relaxing 11/15 Dreams Puerto Aventura Resort
All Customer Reviews
1-4 of 569 reviews. Sort by
August 16, 2019
Could have been better

Overall the stay was good although there could have been a few improvements, for example, the adult pool could have been cleaner as well as cooler (temperature wise). The sheets and towels had stains on them so they could have been cleaned better. The service from the staff was amazing all very friendly especially David from the manatee bar! The food was good wish it was a little more authentic Mexican food but definitely a lot of choices to pick from. The Dolphin experience is AMAZING definitely recommend


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Overall Rating: 4
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
2.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: New York, NY
Age: 19-24
Travel: 1-2 trips/year

August 15, 2019
Great adventures, not so great hotel.

Our trip has been amazing, but we have learned what we would do differently next time. We planned a trip to visit Chichen Itza and it was hands down one of the best experiences we have ever have. We started the day early and got on both a van that was very co for table and a bus that was even better. The bus had the most comfortable seats and we were greeted with food and beers! It was amazing. We spent a while traveling to the ruins but it was fine because it was so comfortable. The ruins themselves were lead by very informative and helpful tour guides through Passion. We spent time learning, exploring and taking pictures. We absolutely loved it. After we left the ruins we received a lunch buffet that was good (not the most amazing food, but still very good, I would recommend bringing tuna). After we ate we headed to a Cenote which was absolutely stunning. We got to swim in the denote and it was the experience of a lifetime. We got back on the bus and had a comfortable place to sleep on the way back to our hotel. The hotel we stayed at, Dreams Puerto Aventuras has a very nice room with AC and all the comforts you need. One of the biggest issues we had with the room from the start is that the walls are paper thin. The halls echo every badly and you can hear anything and anyone that passes by at all hours of the day. There were a lot of families with children who ran wild and made a lot of noise early in the AM and at night. The hotel is clean and overall very nice, but the food was sub-par. We ate at the buffet mostly because it was simple to access. The buffet food was not terrible, but not what I was expecting from a resort. The beach and pool areas at the resort were clean for the most part, but were very small, often overcrowded and not very romantic. They had a public pool feel to them. The beach area was very rocky and rather small. The bars surrounding the resort were nice and if you took the time to find the less populated bars it was very nice. On our second to last night at the hotel we walked down to the pool area which is basically deserted minus the stalls selling the same trinkets you can buy anywhere. The people working at the stalls were rather persisten and it was not exactly what we wanted. Overall, the resort was fine but in the future i would recommend that anyone who is trying to find a romantic resort do some more research. We did not and found ourselves at a resort that had a lot of families and not the amenities we were hoping for. It was still very nice but not the romantic getaway we were hoping for.


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Overall Rating: 4
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Denver,CO
Age: 25-34
Travel: 1-2 trips/year

August 13, 2019
Amazing Resort!!!

We just returned from our week in Riviera Maya, Mexico and were blessed to get to stay at Dreams Puerto Aventuras Resort & Spa. I am going to try and keep this a decent length, but it is going to be difficult because there are so many AMAZING things to say about this place. From the moment we arrived we were greeted with a "welcome home" and treated like family. The staff is absolutely incredible. Every person that we ran into was amazing and so friendly towards us. From the bellboy, to the concierge, all the way to the beach service, restaurant, and room service staff, we were treated extremely well. That is probably my favorite part about this place. Anytime you pass someone who works there, you will at the very least be greeted with a smile and an "hola." I have to give a special shout out to the event staff as well, because they were unmatched. Erick Hernandez was one of the ones we got to see a lot and he truly made some of the events even more fun, and seemed to genuinely care that everyone had a great time! My husband and I had a lot of fun doing Zumba on the beach with him and Laura. He even helped me find the music we danced to after I was back home and away from the resort, still going out of his way to help. The event staff doesn't just set up activities and leave, they encourage you to join/attend and they even hop in themselves. We were so impressed with their work ethic and friendliness. Some of the activities we attended and partook in while we were there were an acrobatic show, a magic show, Zumba, water Zumba, and water volleyball, and then the dolphin show right next door. There were tons of things to do! As far as the actual resort goes, it was incredibly beautiful. We stayed in an ocean front suite and the panoramic view was truly worth every penny. Getting to see the beach and the pools from our own private balcony was an experience in itself. I really enjoyed getting to watch the sun rise and set from the balcony. Not to mention that when we first arrived, the air conditioner in our room was broken so they upgraded us to their honeymoon suite for a night, which was such a neat experience! The rooms are clean, spacious, and well taken care of. The housekeeping staff cleaned them daily and even did a turn-down service. Additionally, the pools were gorgeous, very large, and the perfect temperature to cool off from the hot Mexico sun. They were kept very clean, as was the surrounding areas. Another amazing thing was the food, which was delicious. There were tons of choices, and the options truly were unlimited. Before we arrived I figured we'd only be allowed to eat two meals per day (or something like that) and be extremely limited on choices but this was not the case. We had amazing food at every single restaurant, and the service was extremely fast and hospitable. We didn't have to make reservations or wait on a table at any point of our stay. The final thing that I will mention is the beach. As is the case in many places right now, it was plagued by seaweed. However, the staff worked tirelessly trying to clean it up. They did the best they could do and we were still able to enjoy the water and swim in it plenty. I commend those guys for how hard they worked at an impossible task. They were out there early in the morning all of the way through the evening.

The view from our balcony The family pool area
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Alabama
Age: 25-34
Travel: 1-2 trips/year

July 30, 2019
You get what you pay for

Great resort for the price!!! The beach was covered in seaweed, but the resort will shuttle you to a clean beach 5 minutes away. The pools were also very hot, but you got used to once you had a few drinks. DO NOT pay for any excursions at the hotel through amstar. This was the biggest waste of money and disappointment. The BEST thing we did was walk of the resort to the little businesses you see when entering the resort! The people were so friendly and the majority of them were american!


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Mississippi
Age: 19-24
Travel: 3-6 trips/year

Room Information

Dreams Puerto Aventuras features 305 luxurious guest rooms and suites offer magnificent views of the turquoise Caribbean Sea or the marina. Each room comes appointed with satellite TV, a balcony or patio, daily restocked mini-bar, full-sized baths with showers, concierge and 24-hour room service.

Room Details

Deluxe Garden View
Hotel/Studio Unit Details

Deluxe Pool View
Hotel/Studio Unit Details

Deluxe Dolphin View
Hotel/Studio Unit Details

Family Deluxe Pool View
Hotel/Studio Unit Details

Family Garden View
Hotel/Studio Unit Details

Deluxe Ocean View
Hotel/Studio Unit Details

Preferred Club Dolphin View
Hotel/Studio Unit Details

Preferred Club Ocean View
Hotel/Studio Unit Details

Deal of the Day Room (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

As of June 2018 you can bring your furry friend along!

The sparkling champagne and icy towels that clear out your travel cobwebs.

Swimming with the darling dolphins at the Dolphinarium. (They kiss & handshake, too).

The suites with swoon-worthy views of teal waves, dolphins or manicured gardens.

The comfy beds and even comfier bathrobes and slippers.

Turndown service each night with chocolates. Sweet dreams.

The private white sand beach with the 30-person Jacuzzi. Woot!

Explorer's club (kids 3-12) with everything from sand castle contests to Plant a Tree & Corn Harvest Project.

Red Cross certified staff supervise the aforementioned club. A relief, right?

Parents get a pager from the Explorer's club, should they be needed for anything.

Treatments like the Post-Sun Exposure Soothing Facial and Chocolate Body Wrap. Delish.

The Stargazing Rock 'n Roll party. Aahh-mazing stuff.

Dining by the ocean with only the stars and candles to light your night. There's a fee, but life is short.

 

What We'd Change

The resort's beach offers shallow waters so, while you won't be wave-surfing here, bring your snorkel gear and splash into the crystal-clear waters and explore the amazing coral reefs.

 

Why You Should Go

It's 60 miles from the airport, but once you get there you'll be glad you're tucked away.

Upgrade to the Preferred Club, get free access to wet areas of the spa, afternoon hot and cold hors d' oeuvres, and more.

To take in some antiquity, the majestic Mayan ruins of Xcaret and Tulum are a fun excursion.

It's only 15 minutes south of the beautiful Playa del Carmen.

You get a complimentary round at the Riviera Maya Golf Club through Dec. 23, 2017. Schwing.

Rent a scooter/moped and do some exploring.

Set sail with Catamarans, windsurfing, snorkeling, sailboats and kayaks.

Channel your inner artiste with painting and ceramics.

Check out the euro-bungee and ocean trampoline, then bounce on over to the mini golf course.

Work on your beach bod with aerobics, water aerobics and yoga.

There's Intro to Scuba in the pool - FREE!

Mix things up with dance, cooking and Spanish lessons. Learning is fun, even on vacay.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Golf Course ($)
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Playground
  • Roll-Away Bed (on request)
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Whirlpool/Hot Tub
  • Windsurfing
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Steam Room
  • Dance Classes
  • Spanish Lessons
  • Medical Services ($)
  • Ping Pong
  • Billiards
  • Non-Smoking Rooms (on request)
  • 6 Restaurants
  • 5 Bars/Lounges
  • Bocce Ball
  • Porter/Bellhop
  • Nightclub
  • Multilingual Staff
  • Spa ($)
  • Yoga
  • Beach Towels
  • Catamarans
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Wireless Internet
  • DVD/CD Player
  • Watersports Center ($)
  • Free Parking
  • Introductory Scuba Lesson
  • Beauty Salon ($)
  • Evening Entertainment
  • Euro-bungee
  • Ocean Trampoline
  • Dive Shop ($)
  • Tennis Court(s) ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Eco-Adventure Tour(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Mayan Ruins
  • Motor Boat Rentals
  • Nature Park(s)
  • Nightlife
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Dreams Puerto Aventuras Resort & Spa

5 Carretera Chetumal

+52 98 48 75 3000

Hotel Description

Dreams Puerto Aventuras Resort & Spa: Dive In and Swim with the Dolphins

Put yourself here: you are in the Yucatan peninsula on a pristine beach perched under a palapa working on some serious relaxing. Your kids are busy as bees building a sand castle. You look out to a teal ocean, no cares in the world, and know you could stare at these blue hues forever. Soon you and your young ones will head over for a meeting with some important friends - the dolphins, at which point the magic will begin.

But here, the magic never stops.

Dreams Puerta Aventuras Resort and Spa has everything you have ever wanted in an all-inclusive family getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - six gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if any of your brood needs anything in the middle of the night, we're here.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily maid service - go ahead, leave your bed unmade.
  • Oodles of daytime activities, theme parties and live nightly entertainment. Par-tay!
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
  • Free Wi-Fi with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

There are six spots to please and tease your taste buds: continental cuisine buffet-style, delectable Mexican, international specialties, grill with steak and other specialties, Italian, fresh gourmet seafood, a grill with a snack bar and brick oven for pizza, and of course, Coco Cafe for those teas, coffees and pastries you must have on vacay. Nom nom nom. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

World Cafe
Type: Buffet
Hours: Breakfast- daily, 7am-11am; Lunch- daily, 12:30pm-3pm; Dinner- daily, 6pm-11pm
Description: Air-conditioned buffet restaurant serving a variety of international dishes. Theme nights.
Dress code: Casual. No sleeveless shirts for men.

Portofino
Type: Italian
Hours: Daily, 6pm-11pm
Description: Air-conditioned a la carte restaurant. Outdoor service available on the terrace.
Dress code: Casual. Long pants for men.

El Patio
Type: Mexican
Hours: Daily, 6pm-11pm
Description:
A la carte restaurant.
Dress code: Casual. No sleeveless shirts for men.

Oceana
Type: Seafood
Hours: Daily 6:30pm-11pm
Description: Adults-only, a la carte restaurant with views of the marina.
Dress code: Casual. Long pants for men.

Seaside Grill
Type: Grill
Hours: Lunch- daily, 11am-5pm; Dinner- daily, 6:30pm-11pm
Description: Beach-side restaurant with terrace serving burgers and hot dogs.
Dress code: Casual. No sleeveless shirts for men.

Gohan
Type: Sushi
Hours: Daily, 6pm-11pm
Description: Stop and grab some sushi at this a la carte sushi lounge.
Dress code: Casual

Barefoot Grill
Type: Light fare
Hours: Daily 11am-6pm
Description: Burgers and hot dogs served beach side on outdoor terrace.
Dress code: Casual

Sip, Savor & See
The Sip, Savor & See package is now available at Dreams Puerto Aventuras Resort & Spa and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Dreams Cancun Resort & Spa, Dreams Riviera Cancun Resort & Spa, Dreams Tulum Resort & Spa, Now Jade Riviera Cancun and Now Sapphire Riviera Cancun for a total of 35 dining options. Guests must arrange the evening in advance with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use facilities of the resort they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not included.

All hours are subject to change.



BARS/NIGHTLIFE

At these five bars, every hour is happy: beachside, swim-up in the adults-only pool and a swim-up by the family pool. Plus there's a sushi bar and a nightclub/music lounge where you can get your drink on.

Manatees
Swim-up bar. Daily, 10am-6pm.

Sugar Reef
Poolside swim-up bar. Daily, 10am-11pm with swim-up service from 10am-5pm.

Barracuda
Beachside bar. Daily, 11am-5pm.

Desires
Sports bar with lounge ambience. Daily, 6pm-1am.



BEACHES AND POOLS

The epic, private beach has a 30-person Jacuzzi and palapas for your chillaxing pleasure. And there are two gorgeous, refreshing pools, one of which is adults-only. Life is good.

SPORTS/ACTIVITIES

Water

  • Kayaking
  • Snorkeling
  • Windsurfing
  • Introductory scuba lesson in the pool
  • Catamaran sailing
  • Ocean trampoline
  • Water aerobics

Available for an additional charge:

  • Dolphin Discovery
  • Swim with Dolphins Experience

Land

  • Euro-bungee
  • Beach volleyball
  • Bocce ball
  • Dancing, cocktail-making, cooking, Spanish and other classes

Available for an additional charge:

  • Tennis nearby
  • Painting and ceramics

Golf
Dreams Puerto Aventuras Resort & Spa guests can enjoy a complimentary round of golf at Riviera Maya Golf Club. Fees apply for premium tee times and cart fees.
Dress Code:
Men: Collared shirts and mid-thigh (non-denim) length shorts.
Women: Appropriate golf attire, no bathing suits.



INTERNET

Dreams Unlimited Connectivity offers free Wi-Fi in all rooms and public areas. It also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app also offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather from your fingertips!

SPA SERVICES

Dreams Puerto Aventuras Resort & Spa offers world-class spa services providing the ultimate in pampering for an additional charge. Services include:
  • Body treatments
  • Relaxation area with fountain and fresh-fruit juice bar
  • Steam bath
  • Sauna
  • Outdoor Jacuzzis
  • Outdoor massage palapas
  • Facial treatments
  • Full-service beauty salon
  • Soothing, indoor massage rooms
  • Teens' and kids' spa treatments


WEDDING/HONEYMOON

The resort offers a variety of wedding services and honeymoon packages. Please contact the resort directly for more information.



CHILD CARE

The Explorer's Club at Dreams Puerto Aventuras offers supervised activities exclusively for children 3-12. Daily, 9am-10pm. Activities include:
  • Sandcastle competitions
  • Arts and crafts
  • Big-screen movies on the beach
  • Ocean trampoline
  • Climbing wall
  • Euro bungee
  • Game room
  • Large playground with tree house
  • Weekly campout adventure


SMALL DOGS WELCOME

For a $65 fee at all Dreams Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.



ADDITIONAL INFORMATION

Location
Dreams Puerto Aventuras is located 15 min south of Playa del Carmen in Puerto Aventuras, on a private beach north of the Mayan ruins of Xcaret and Tulum; 60 min from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required at this resort.

Holy Week Policy
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Awards
Best Hotel Chain in Mexico - Travel Weekly
Rainforest Alliance Verified



Deal of the Day Terms and Conditions
By booking the Deal of the Day room category you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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