Reflect Krystal Grand Los Cabos

My husband and I stayed in this all inclusive hotel for our anniversary and we both had the best time. If you’re looking for total relaxation and a low key vacation this is the place to be. It has great pools and restaurants with the most breathtaking views and excellent customer service. We will definitely go back!

Got a good deal with this property so I took the bad with the good. Overall, rooms nice and good views. Was able to swim in the ocean but it is not advisable. Pools were ok and nice views from them. Restaurant options were good but Buffet was really weak in comparison to other properties I have visited. Good location to surfers beach and San Jose Del Cabo... much more relaxing spot than the downtown party scene. Overall the facilities had really nice decor but many shortcomings in the follow through. Glassware and silver ware were all upgraded items that felt fancy but had to ask for butter with the roles delivered to the table, butter knife offered for the steak dishes small items like that. Overall I give it 2.5-3 stars and have stayed at over 6 other all inclusive properties in Mexico and the Caribbean. If you get a good deal it’s definitely worth it but if you want real luxury from the rooms to the food... be wary of not having heightened expectations.

Overall this resort was good. We specifically lost weight for this trip and with endless drinks and food we definitely gained all the lost weight PLUS more weight :-) Service: Endless food and drinks were great. Just like the other reviews the food needed more seasoning but then again we didn't expect much from that. The drinks were subpar- the "bartenders" did not know how to make mixed drinks (e.g lemon drop martini, long island iced, etc.). After the first day, we just drank wine and liquor neat for the sake of our taste buds lol. Also, the food portions are CRAZY SMALL! First night we ordered a brownie with ice cream dessert and the piece was literally the size of a saltine cracker. The main course food are a decent size. Room Service: EXCELLENT! Food took about 30-45min to arrive and was always warm/ or cold if ordered. Beach & Pools: It was always clean. We had a beach front room and every morning we saw the pools being cleaned. Only thing that lacked was it was boring. Lacked continuous activities to do in the pool. There are scheduled activities but it was like one thing a day and it was around 2pm (hottest time of the day) Car Service with AMSTAR DMC Mexico which came with the all inclusive package through cheap Caribbean is horrible: Getting off the flight, walking towards the car service area we had to wait for about 20mins for the van to come pick us up. It was really hot and irritating but we tried to stay positive and happy since it was our first day there are we were just excited with anticipation of the trip. On the last day, we got a call at 11:49 am in the room informing us that our van was there to pick us up and will be leaving in five minutes. We were highly confused and upset because we were never informed that a van was supposed to be there at that time. We were told that when we check out of the room (which was at noon), to then have the hotel call the car service to pick us up. Long story short- by 12:05pm we were in front of the hotel looking for our van and IT WAS GONE!!!! Worst part about it, is that the van was only going to carry the two of us... so when it left it didn't have any passengers. While waiting in the heat, three AMSTAR rides came and went refusing to take us to the airport saying that we were at fault. We called AMSTAR and complained that when we arrived we had to wait 20 min to get picked up but you all couldn't wait for us... especially when you all did not even inform us of the pick up time. The first lady had horrible customer service and was yelling at us saying that "it is company policy that the driver tells us of the pick up time" I stated, "well our driver didn't. What sense does it make to be irresponsible enough to miss our ride to the airport THAT IS ALREADY PAID FOR and be stranded in a different country" Seriously?!. It wasn't until the fourth lady that was so sincere, apologized and suggested that we take another form of transportation to the airport... which was an additional cost!!! Very disappointed and irritated with that car service! They are horrible with time management, customer service, communication skills and we are still really angry that we had to spend an additional amount of money to go to the airport! I would definitely recommend this resort to others (without the car service).

My sister and I took advantage of the Deal of Fortune and we were pleasantly surprised. Another great trip Cheap Caribbean- Thank you!