Reflect Krystal Grand Los Cabos

This is an amazing beautiful place to relax and enjoy the sun! It’s not a party resort but you can still have a ball in there adults area. I understand this was their slower time and there weren’t a lot of people there so it’s hard to say anything bad about them but I think they do a pretty good job of trying to keep up with their customers needs. I would go back in a heart beat! Domingo “Mingo” was phenomenal! We told him we were moving there and coming to work for him... he says ok! Can’t wait to go back!!!

All the staff were absolutely incredible. The grounds are beautiful and were always clean. Fun pools. Annoying that one day the adult pool was closed for a private function. Great restaurants and good food. The biggest annoyance was check in. The process was excruciatingly slow. Once our turn came the clerk was so friendly but this did not make up for the long wait. As we arrived early we were told the room would be ready at three. We were allowed to start using all the properties facilities. However at three o’clock when we went to get the key we needed to stand in line again at the check in counter and wait once again through the excruciatingly slow process. The property should look into improving the process. We were told that our room was upgraded. The room was really nice with a beautiful ocean view. However we ordered a king bed but received two small double beds. We were told none of the rooms in our building had kings. The AC was not working well. The biggest issue were the three massive fans that operated all day and all night right outside our room. This was our third time in Cabo and the third property. Don’t think I will go back to this one.

The resort is very small. We had a lot of trouble moving from a 2 double room to a king. Apparently, when you check in at this hotel, they assign you a room after you have checked in and you aren't guaranteed to get what you "requested". Were are Unlimited Vacation Club members and the resort is new to the group. They seem to have a hard time accommodating these members. Our VIP concierge booked a dinner reservation for us but upon arrival, they said only we can make the reservation although they confirmed with him. The Japanese restaurant was very good, our favorite. The altitude club isn't worth the extra money at all! There are no bracelets here so no one can regulate the perks those members are to receive. Cabo is a beautiful destination. Very clean and well kept. Next time, we will try Secrets. We went for a tour and it makes this place look like a dump.

When I first got to the resort they tried to give me a double bed with an ocean view. . I told them I requested a King size bed with an ocean view. They said they didn’t have any King rooms available. They advised me that since I went thought cheap Caribbean that they couldn’t help me. I told them no, you need to find a room based on what I requested. They found a King size room, but the remote that controls both the fan & light was missing so they moved me to another room. After moving to the third room it was fine with the exception that the shower head sprayed water everywhere. I didn’t feel like moving again so I didn’t complain. Also keep in mind that the palmilla rooms are dated, the furniture is old looking. Breakfast & lunch is terrible, the buffet style is horrible the food is bland & it looks like food poison waiting to happen. Dinner was pretty good. I’m not much of a drinker, but keep in mind the liquor is bottom shelf quality & the hard plastic cups that they use are old they look dirty & dingy. It’s a nice resort to stay at if you’re on a budget & don’t require much. The family pool may look nice from a far, but there are spots that need to be fixed, the water is very warm & icky feeling. The adult pool is much cooler. If you can get passed all of that & keep in mind that the mall & flea market with lots of food & shops is about a 25 min bus ride you’ll have a great time. Overall it’s a decent place to stay. The staff is friendly & they have awesome attitudes, they treat you great. I’m happy I went in October because there wasn’t a lot of people so no worries of large crowds & long waits