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Occidental Cozumel - All-Inclusive

Mexico - Cozumel

Our Rating

4 Nights with Air from $829 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
3.9
Service
 
3.9
Beaches & Pools
 
4.2
Dining Options
 
3.0
Room Comfort
 
3.8
3.7 out of 5
"Our stay at the Occidental was great. The grounds couldn't be more beautiful, the food was great --better than any cruise that we've been on --and the staff was terrific. Jesus and Daniel should both b..." – Snorkelers2
174 out of 237 (73%) customers would recommend this product to a friend.
Nice view Adult pool None paying guest The style of the resort Our last day in Mexico Evening event! early morning beach and dock Our room Lobby Sunset Walkway thru the mangroves Cafe special view from the beach Sea Turtle stop on Jeep Tour Beach Ahhh the life Beautiful beach Out by beach
All Customer Reviews
1-4 of 213 reviews. Sort by
July 8, 2019
Great value and awesome experience

Resort wa fantasti, well maintained and beautiful. The staff was very friendly and helpful.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Texas
Age: 35-44
Travel: 1-2 trips/year

July 1, 2019
Read before you buy

Price was reasonable. When I arrived in Cozumel I got on the taxi to the resort. The first stop was at a different hotel. One of the passengers who was fluent in Spanish said that this stop was Occidental so I got off. Turns out it was the wrong resort. When they called the taxi driver, he wouldn't come back so I had to pay another taxi to get me to the correct resort. When I got there, I waited in the lobby for what seemed like forever in the heat only to find out that since I had upgraded I had to check in somewhere else. I get down there and the lady checking me in explains to me that there is nowhere to eat since it was so late. I think it was around 7:00. She said I could order room service. Well, the next day I learned there's a buffet that stays open every night until 1:30 a.m. Wasn't happy about that. I ordered a burger and fries from room service that night. The fries were good. The "stocked" refrigerator was stocked with two beers, some soda waters, nuts and water. I thought stocked meant a mini bar. Once I found the buffet and the pool bar and pool restaurant, things were better. The wait staff was great. Buffet was wonderful. The room attendant kept my room very clean. Just wish it hadn't gotten off to such a bad start on the first day.


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Overall Rating: 3
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Waco, TX
Age: 45-54
Travel: 1-2 trips/year

June 30, 2019

Great time with great staff buffet food was not very good though but would come again


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
5.0
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From: Nebraska
Age: 45-54
Travel: 1-2 trips/year

June 28, 2019
Never would I stay here again

We spent 7 days at this resort and this was honestly the worst vacation ever. From check in till check out it was an overall bad experience. We originally purchase the mystery deal and I guess that was our first mistake. Luckily cheap carribean allowed us to change location by paying the vacation package difference. Always prepurchase transportation. Upon reaching the hotel at 9 in the morning we were not allowed to check into our room until 3 pm. Our room was well stocked and clean however our view was of a service rooftop and certainly not the deluxe garden view we were told it would be. The refrigerator did not chill and the ac didn’t work well the entire length of our stay. Make sure you get somewhere in the middle of the resort because it’s a very long walk to the beach or the main lobby and they are on opposite ends of the resort. The staff seems to be overworked or simply they are not fond of Americans because even when spoken to there was seldom a response. There are plenty of dining options however the specialty restaurants stayed booked and in 7 days we only got to eat in 1 restaurant other than the buffets. There was quiet a variety to choose from but the quality was VERY poor. I was very much in shock by the way food is handled and set out for consumption. I saw food being directly handled by servers using no gloves and I saw this at every single meal. Meat and cheeses were set out at every meal not served on ice. The temps inside the buffet areas were worse than a sauna so it was nothing for the cheeses to be nearly melted. Getting a drink before you finished your meal was very difficult. This was simply overhaul the worst vacation I have ever experienced. All that said, it got worse! Everyday we were persistently harassed by the vacation club salesmen. I went to inquire about a snorkeling tour and was offers a trip for 20.00 if I would agree to listen to his pitch the next morning. I agreed but got sick on the trip and tried to call the concierge to explain and offer yo pay the difference but on my way from breakfast before I could make this call the salesman started blowing my room phone up. I decided to go to the gift shop for some meds and 3 salesman had our isle to our room blocked and stalked up for literally 2 hours. Finally I call and ask for this to stop just to find out the salesman that offered the tour ripped me off because I should have never paid if I sat through this presentation. This opened an entire new issue and I was being questioned about who, when and where I paid. Like I really wanna be interrogated on my trip. Needless to say I ended up being cussed and yelled at in the courtyard by a vacation club salesman and an employee of the resort! I feel like I got ripped off all the way around. This trip was so bad I called Cheap carribean to try and catch a flight home 3 days early and they could not help me unless I wanted to buy more own airfare plus pay a 200.00 fee. I had no choice but to suffer 3 more days of this abuse. Instead of vacation I felt like I was in jail. I can’t believe I worked all year to earn a vacation and this is what I paid for. I will never come back to this place.


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Overall Rating: 2
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Mabank Trxas
Age: 45-54
Travel: 1-2 trips/year

Room Information

Occidental Cozumel - All-Inclusive features 243 rooms with Mexican colonial-era furnishings. Rooms have marble floors, Mexican ceramics, stocked mini-bars, and coffee maker. Ceiling fans offer cooling alternatives to rooms' air-conditioning. Each room also comes with cable TV, in-room safe and balcony or terrace.

Room Details

Deluxe
Hotel/Studio Unit Details

Deluxe Concierge
Hotel/Studio Unit Details

Deluxe Romance (available until 12.22.19)
Hotel/Studio Unit Details

Royal Level Luxury
Hotel/Studio Unit Details

What's to Love

Spending sunny days on this postcard-perfect oasis only gets better when you dip into the blue waters.

Palancara scuba epicenter and hailed as one of the top five diving destinations.

Three sunsational, sparkling pools - including one for the kiddos.

Renting a motorbike and zipping around the island.

Upgrading to Royal Club & get extras like exclusive restaurant, concierge, & whirlpool.

 

What We'd Change

Occidental Grand is a little far from town, but cabs are easily found and having someone else drive allows you to enjoy more sightseeing.

 

Why You Should Go

Located in laidback Cozumel, it's just a short 20 minutes from Cozumel International.

Sporty good times await like water volleyball, beach volleyball, snorkeling and scuba diving.

Don't miss fun excursions like nighttime scuba diving & swimming with the dolphins.

The kids can hit their own club with supervised activities, and you can head straight to the spa.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Children's Activities
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Windsurfing
  • Sailing
  • Scooter/Motorcycle Rental
  • 6 Restaurants
  • 4 Bars/Lounges
  • Spa ($)
  • Handicap Room Available
  • 24 Hour Room Service ($)
  • Wireless Internet Access ($)
  • Free Parking
  • Beauty Salon ($)
  • Lounge Chairs
  • Dive Shop ($)
  • Fishing ($)
  • Babysitting Services ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Coral Reef
  • Fishing
  • Golf Course(s)
  • Jet Ski Rentals
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping

Map of Local Area

Cozumel, gem of the Mexican Caribbean, located twelve miles off the southern coast of the Yucatan, is a destination for people seeking a laid back vacation that includes the island's world renowned diving or snorkeling its fabled coral reefs.

Occidental Cozumel - All-Inclusive

Km 17.5 Carretera Sur, El Cedral, San Francisco, Palancar

+52 98 7872 9730

Hotel Description

Occidental Cozumel - All-Inclusive: Dreamy Divers Paradise

For those longing for dreamy days lounging in a laid-back beach paradise, then head to Cozumel's sandy shores, known for long, walkable stretches and eclectic corals beneath the waters. It's true what you've heard - this is a diver's dream. But if snorkeling is more your style, then you'll have plenty of colorful creatures to see. You might pack your underwater camera and capture all the snaps you can.



DINING

Pick your cuisine of choice from Italian to Mediterranean to a variety of flavors from around the world. Of course, spicy Mexican food can be found at Sonora. Reservations are required at night, and guys, take note - pack some long pants. The dinner restaurants require long pants and closed toe shoes.

La Posada
Type:
International
Hours: Breakfast - daily, 6am-10:30am; Dinner - daily, 6pm-9:30pm
Description: International buffet dining.

Sonora
Type: Mexican
Hours: Daily, 6pm-9:30pm
Description: The Sonora Grill offers la carte steakhouse cuisine. Reservations are required.
Dress code: Elegant casual. Long trousers and closed shoes are required for men.

Los Olivos
Type: Mediterranean
Hours: Daily, 6pm-9:30pm
Description: Features a la carte dining with Mediterranean cuisine. Reservations are required.
Dress code: Elegant casual. Long trousers and closed shoes are required for men.

La Piazza
Type: Pizzeria
Hours: Daily, 9pm-1:30am
Description: Serves up scrumptious made-to-order pizzas for dinner and late night.

Beach Club
Type: Casual
Hours: Daily, 12pm-4:30pm
Description: Serves thematic buffet lunch, snacks or cocktails with stunning views of the pristine sands and turquoise waters.

La Carreta
Type: Gourmet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, noon-5pm; Dinner - daily, 6pm-9:30pm
Description: Offers the best blend of flavors from different cultures to enjoy on your dish, exclusive to Royal level guests, a la carte menu, reservation required.

Coral
Type:Seafood
Hours: Dinner - seasonally, 7pm-9:30pm
Description: Features ocean view a la carte dining with Seafood specialties. Reservations are required..
Dress code: Elegant casual. Long trousers and closed shoes are required for men.

All hours are subject to change.



BARS/NIGHTLIFE


Drinks with ocean views are always on tap. But, you can also grab a cocktail in the lobby or at the disco bar with a DJ rockin' the place. Salud, beach lovers. Beach Club
Beach bar with views of pristine sands and turquoise waters. Daily, 11am-5pm.

Lobby Bar
Located in the reception area and features traditional Mexican decor. Daily, 11am-1:30am.

Relax Bar
Offers cool refreshment in the heat of the afternoon by the pool. Daily, 10am-5pm.

Pool Bar
Cocktails, alcoholic and non alcoholic drinks near the activities pool. Daily, 10am-5pm.



BEACHES AND POOLS

It's the beach that rules here. Cozumel's sugary soft sands and bright blue waters will be the place to be. You can swim and snorkel, kayak and wind surf or just sit back and savor those waves rolling in. And, when you want to lounge by the pool, it's just a few steps from the sands.

SPORTS/ACTIVITIES


Water
  • Kayaking
  • Snorkeling
  • Pool volleyball
  • Water aerobics
  • Water polo
  • Windsurfing
  • Scuba clinics

Available for an additional charge:

  • Instruction at the Palancar Dive Center
  • Deep-sea fishing trips
  • Scubadiving trips
Land
  • Fitness center
  • Tennis courts
Golf
18-hole golf course located nearby and available for an additional charge.

INTERNET

In-room Wireless Internet access available at extra charge, complimentary for Royal Level guests.

SPA SERVICES

Spa treatments and beauty services are available for an additional charge. Sauna and hydro massage tub complimentary.

WEDDING/HONEYMOON

Wedding
Extensive wedding packages are available; the Occidental Cozumel even offers "underwater scuba" weddings. Please contact the resort directly for more information.

Honeymoon
Extra Value Complimentary Package:

  • Special Welcome Letter
  • Fresh fruit platter and bottle of sparkling wine upon arrival
  • Special turn-down service, one (1) night during your stay
  • Continental Breakfast in bed one (1) morning during the stay (Reservations must be made in advance with concierge).
  • 10% discount** on all spa treatments (products not included)

Restrictions: 3 night minimum stay required to add this package to your stay. Honeymoon or Anniversary package must be requested in advance/ at time of booking.

Premium Honeymoon Package:

  • Special Welcome Letter
  • Fresh fruit platter and bottle of sparkling wine upon arrival
  • Breakfast in bed with Mimosas one (1) morning during your stay (Reservations must be made in advance with concierge).
  • Nightly turn-down service
  • Romantic candlelit dinner including a bottle of sparkling wine plus special turn-down service including rose petals and bottle of domestic wine in-room (1) evening during your stay (Reservations must be made in advance with concierge).
  • 30-minute Romantic Couples Massage
  • 10% discount** on all spa treatments (products not included)
  • Complimentary anniversary night certificate (1 complimentary night with a 4 night minimum return stay over first anniversary)
  • Surprise gift

Restrictions: This package also applies for anniversaries and other special romantic celebrations. Package is complimentary when you book a minimum stay of 7-nights or longer in any room category.
**10%discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offers. Package inclusions and price is subject to change without notice and cannot be combined with any other special offer or promotion. Offer subject to availability and can be withdrawn at any time without prior notice. Certain restrictions may apply. Not responsible for errors or omissions.

A 3-night minimum stay is required. Features are limited to one per couple or once per stay.



CHILD CARE

The Kid's Club offers supervised activities for children ages 4-12, and a children's pool provides them their own place to splash and play. Babysitting is also available for an additional charge.

ADDITIONAL INFORMATION

Location
Occidental Cozumel - All-Inclusive is located approximately 20 minutes from Cozumel International Airport (CZM).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Local taxes not included: Environmental Sanitation Tax (Eco Tax)
All guests must pay $25.35 Mexican pesos ($1.34 USD) per room, per night at the hotel. This amount could vary from $25-30 pesos, according to the Measurement Unit for Government Payments.

Holy Week Policy
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 8/1 - 11/22
Starting at $829 was $1379
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!

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