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The Pyramid at Grand Cancun

Mexico - Cancun

Our Rating

3 Nights with Air from $569 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
3.8
Service
 
3.6
Beaches & Pools
 
4.3
Dining Options
 
3.7
Room Comfort
 
3.5
3.7 out of 5
"My friend and I (wink) went to this resort where I was actually going to go to the Adults Only Oasis and by far based on the travel agents choice this experience was grand. The all inclusive was the be..." – TanofNY
373 out of 545 (68%) customers would recommend this product to a friend.
Sunrise in Cancun One of the 3 pool bars View of cabanas View from room Our hot dog pizza at the Oasis in cancun Ocean View Room View of lobby Early Lunch view from Ibiza beautiful rough waves with smooth sand freash air lovely weather makes you feel Free from the world Roofing Sunrise in the cabana view from the beach View from a restaurant on the beach A day in paradise ocean is magnificent our view Construction Pyramid Ocean Balcony View Junior Suite Room view from our room Sunrise view from upper terrace of The Pyramid #1101 These guys were so fun! Sunrise at the pool Ocean front room Inside the Pyramid In town by the restaurants! Hotel from the beach The breakfast in La Buffet Chilling out Sylvia - FABULOUS! 2017 Maria Bonita restaurant OUR FAVORITE RESTAURANT Lobby View from our room Balcony view Parasailing The view from the room view from balcony Outside room #2 Sunset from our balcony Shells I got out of the Caribbean Sea This bed was so soft Ocean view room Coyote Ugly Benazuza food our ocean front room cold, unbearable left over food 3mb/2mb standard wifi speeds View from pool Pool Disgusting tub Beautiful magical place to just stay and never come back Coffee and me at the pyramid one pool shot Breakfast from Le buffet 2017 View From the Room Lunch Views at The Pyramid Grand Oasis What a view for lunch!
All Customer Reviews
1-4 of 477 reviews. Sort by
April 17, 2019
Don’t stay here

I’m baffled why cheap Caribbean has this hotel listed as 4.0 stars and felt very deceived by this after staying at the Grand Oasis in Cancun. Check yelp if you plan on staying here (where this hotel is accurately listed at 1.5 stars). This hotel had terrible infrastructure (leaking everywhere in the rain, rolling blackouts, pool tiles chipping away, broken/filthy day beds, to name a few) and an extremely unhelpful staff. Aside from a few helpful cleaning services people and servers, the bartenders are lazy and extremely slow/understaffed which really eats away at the value of an all inclusive. Coffee shops were often unmanned and I watched a woman’s almost drown from intoxication and had to run to get security who were ultimately laughed at the scenario. The toilets all backed up and the water shut down the last day I was here and I had to get on a plane home covered in sun block and un-showered. I would strongly recommend looking at other resorts which are similarly priced and better. I’m not exaggerating when I say this review only scrapes the tip of the iceberg.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: New York, NY
Age: 25-34
Travel: 1-2 trips/year

April 15, 2019
It's ok

Not sanitary when you're getting a rinsed off cup to drink out of from the person that was ahead of you. Food options not good at all. Not like other resorts where they have a large selection at the buffet. Service is ok, you have your good ones and bad ones, but not any great ones.


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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Memphis, TN
Age: 25-34
Travel: 1-2 trips/year

April 14, 2019
Never again

The Pyramid is a very nice resort. Lots of things to do and see. However at night no one at the resort seems to care about unruly kids or teenagers roaming about making a lot of noise banging on doors arguing in the halls or screaming at 3:30 am. I complained and it stopped one night and started again. Had a verbal confrontation with 18-20 year olds in next room for banging on the walls and shouting at all times. Could not keep cabanas or chairs. People would take them if even if you left your towels and bags on them. I will never return to the Pyramid. There are much nicer resorts down the road. Cheaper isn’t always the way to go. I hope that someone reads this and makes some changes.


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Overall Rating: 2
Value
 
2.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Ohio
Age: Over 65
Travel: 1-2 trips/year

April 10, 2019
Birthday Trip

I loved my trip overall. The only thing I would change is the food options. I was ready for some good authentic MEXICAN cuisine.. Let's just say there are better tacos in New York lol. I was excited when I rad that there are about 20+ restaurants/ bars but the food was not at all what i expected.. Oh yeah, they tell you to call 0 from the room if you need anything or if there is an emergency.. Luckily I didn't really have an emergency because I tried calling 3 times on 3 different occasions and I was just put on hold and never got an answer back. Now the good, they made my bed all nice and pretty with a towel "cake" and rose petals. Gave me a bottle of champagne and a little desert for my birthday. people were kind for the most part. I would definitely recommend to friends and family!


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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: New York
Age: 25-34
Travel: 1-2 trips/year

Room Information

Designed for the discerning traveler, all Pyramid rooms boast the same first-class amenities and balconies with breathtaking views. In addition, guests enjoy private check-in and checkout with concierge, welcome amenity, turndown service, beach bag with towels, early check in and late checkout (subject to availability) and minibar restocked daily.

Room Details

Lagoon View
Hotel/Studio Unit Details

Ocean View
Hotel/Studio Unit Details

What's to Love

The pool is a quarter-mile long - it's the longest in Cancun.

The private VIP check-in, private lounge & concierge service.

24-hour room service, free minibar restocked daily, and upgraded amenities.

The epic entertainment - nightclubs, concerts. acrobatic dinner shows, and 24-hour full service casino. It's like Vegas on the beach.

The body-hugging robe and slippers in the room. Swoon.

Treatments like the reflexology massage and wine therapy body wrap. Look out la la land.

 

What We'd Change

There is an absolutely crazy amount of stuff to do, and only the truly prepared can conquer it all. There's no better advice we can give you than to plan activities beforehand so you don't go walking in circles trying to find the next thing to do!
 

Why You Should Go

It's 18 minutes away from the airport. Your unchained beach vacay will kick in before you know it.

Get exercise-y and burn some calories with yoga, Zumba, Pilates, aerobics, spinning, water fitness, beach and pool volleyball.

You can nosh at 17 delish restaurants, seven are exclusive to Pyramid guests.

For kayaks and aqua bikes, dive in at the nearby AquaWorld Cancun.

You can hang at 20 bars, eight are exclusive to Pyramid guests.

Available Amenities

  • Tour Assistance
  • Bar/Lounge
  • Beach
  • Beach Bar
  • Volleyball
  • Casino ($)
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Swim-Up Bar(s)
  • Pool Bar
  • Tennis Court(s)
  • Spa ($)
  • Aerobics
  • 24 Hour Front Desk
  • Poolside Bar
  • Parking
  • Basketball
  • Soccer
  • Beach Parties
  • Medical Services ($)
  • Cigar Shop
  • Billiards
  • Porter/Bellhop
  • Nightclub
  • Multilingual Staff
  • Snack Bar
  • Elevators
  • Audio-Visual Equipment ($)
  • Yoga
  • Massage/Spa Treatments ($)
  • Golf (included)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Business Services ($)
  • Sauna ($)
  • Steam Room ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Restaurants
  • Sports Bar
  • Wireless Internet
  • Travel Agency
  • Tour Desk
  • Beach Towels
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Swimming Pool
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Babysitting Services ($)
  • Business Center
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Fishing
  • Golf Course(s)
  • Jet Ski Rentals
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Snorkeling
  • Water-Skiing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

The Pyramid at Grand Cancun

Blvd Kukulcan, Km 16.5 Hotel Zone

(770) 274-1821

Hotel Description

The Pyramid at Grand Cancun: All-Inclusive Vegas on the Beach

Self-identified as the "Grandmaster of Fun," you can feel the buzz when you step into the lobby of this luxurious, beachy resort. Along with the largest beachfront pool in Cancun, where you can chillax on a private beach club with Bali beds and food/drink service, you've also got endless entertainment, along with premium amenities and services. You'll revel in live concerts, music festivals & shows and themed parties, some of which turn up unexpectedly - dancers seemingly appear out of nowhere and cut a rug in the lobby or comedy skits materialize by the pool. At night, the sizzle continues with a burlesque cabaret show in the Kinky nightclub, along with the brand new multi-level Red Casino at Grand Cancun that's open 24/7. The rooms have an ocean or lagoon view so you know you'll be gazing at some sweet blue hues. Nosh at 17 epic international restaurants, which includes several of the top-ranked restaurants in all of Cancun. Bonus: Pyramid guests receive one free gourmet dinner at Benazuza. Throw down at 20 rockin' bars and then wind down at the spa with massages, facials and body wraps. Truth is, there's amazement around every palm.

ELEVATE THE LUXURY EXPERIENCE WITH ENDLESS ENTERTAINMENT



DINING

Two words: Epicurean Odyssey. Yep, the noshing is on and it's over-the-top aahh-some. You've got Spanish tapas. Mediterranean. A Mexican/Japanese Fusion spot. Straight up Mexican. A steakhouse. A sweet spot for coffee and pastries. And oceans more.
Benazuza has been recognized with various international awards by very relevant organizations such as: AAA Four Diamond Restaurants for 2018, World Luxury Restaurant Award 2017, TripAdvisor Traveler's Choice Award 2018 Winner (Best Fine Dining Ã????Ã???Ã??Ã?¢?" #1 Mexico, #5 World). The White Box and Careyes are also recipients of 2018 TripAdvisor TravelerÃ????Ã???Ã??Ã?¢?™s Choice Awards (#2 and #4 in Mexico, respectively).

PYRAMID EXCLUSIVE RESTRAURANTS

Careyes
Type: Gourmet Seafood & Grill
Hours: Lunch & Dinner, daily
Description: This restaurant is one of the top-rated restaurants on TripAdvisor for all of Cancun. Exclusive for Pyramid guests.
Dress code: Formal indoors, casual outdoors

The White Box
Type: Mediterranean Gastropub
Hours: Dinner, daily
Description: Mediterranean fare with indoor ocean views. This delicious spot is rated among the best fine dining restaurants in all of Mexico. Exclusive for Pyramid guests.
Dress code: Formal

Benazuza
Type: Gourmet Molecular Cuisine with Mexican hints
Hours: Dinner, daily
Description: Rated among the best restaurants in the world by the TripAdvisor Travelers' Choice Awards. Indoor restaurant. Adults-only. Reservations required. Exclusive for Pyramid guests - one dinner included during stay.
Dress code: Formal.

Black Hole
Type: Haute cuisine in the dark - blind tasting experience
Hours: Open for dinner, daily
Description: Rated as one of the best restaurants in all of Cancun by TripAdvisor. Featuring indoor seating. Reservations required. Adults-only. Exclusive for Pyramid guests - one dinner included during stay.
Dress code: Formal. Diners must be dressed in black.

Fontainebleau
Type: Continental Breakfast
Hours: Open for breakfast, daily.
Description: Featuring indoor seating and exclusive to Pyramid Guests.
Dress code: Casual

Sian Ka'an Beach Club
Type: Wraps and Ceviche, with premium drinks and cocktails
Hours: Open for lunch, daily.
Description: Private beach club with Bali beds and food/drink service. Exclusive to Pyramid guests.
Dress code: Casual. Adults Only.

Market Place
Type: Diverse dishes and drinks in a market-style setting.
Hours: Breakfast & dinner, daily.
Description: Indoor restaurant featuring Le Buffet (international buffet) and Bites (American appetizers). Indoor restaurant.
Dress code: Casual. Exclusive for Pyramid guests.

RESORT RESTAURANTS SHARED WITH GRAND OASIS CANCUN

Tatish
Type: International Buffet
Hours: Breakfast, lunch and dinner, daily
Description: An indoor setting, Tatish serves a variety of international dishes.

Hacienda Sarape
Type: Tex Mex
Hours: Lunch and dinner, daily
Description: Hacienda Sarape serves Mexican food for lunch and dinner.

La Placita
Type: Burgers, chicken, tacos and tortas
Hours: Lunch and dinner, daily
Description: Outdoor food court terrace.

Tun-kul
Type: International Buffet
Hours: Breakfast, lunch and dinner, daily
Description: An indoor setting, Tunkul serves a variety of international dishes, buffet-style for breakfast, lunch and dinner.

Hippie Chic
Type:
Beach Club Grill
Hours: Lunch, daily
Description: Featuring outdoor seating and fresh dishes.

Dos Lunas
Type: Ristorante Italiano
Hours: Dinner, daily
Description: Featuring indoor and outdoor seating with a variety of Italian food.

Il Forno Dos Lunas
Type: Pizzas and Pastas
Hours:Lunch and dinner, daily
Description: Featuring indoor and outdoor seating with a variety of pizza and pastas.

Sevilla
Type: Spanish Cuisine
Hours: Dinner, daily
Description: Indoor seating with scrumptious Spanish dishes.

Bahia Rodizzio
Type:
Brazilian Steakhouse
Hours: Dinner, daily
Description: Brazilian-style indoor steakhouse.

Maki Taco
Type:
Mexican-Japanese fusion
Hours: Lunch and dinner, daily
Description: Indoor seating with a variety of unique flavors.

Restaurant hours and availability subject to change without notice. Restaurant reservations are made with the concierge at the resort.



BARS/NIGHTLIFE

There's not enough room here to talk about all the epic party fun you can have here, so here's the topline: there are lounges and luxury bars. Coffee shops and health bars. Beach bars and bars by the pool. And last but never least, the Kinky Night Club. Got enough to go on? You'll be dancin'. Promise.

PYRAMID EXCLUSIVE BARS

Villa Paola Wine Bar
Open Daily

Coffee & Me at The Pyramid
Open Daily

Benazuza Lounge Bar ($)
Open Daily

The White Box Bar
Open Daily

Sian Ka'an Beach Club
Open Daily

Fontainebleau Cocktail Bar
Open Daily

VIP Lounge/Bar
Open Daily

Schillabar
Open daily

RESORT BARS SHARED WITH GRAND OASIS CANCUN

Havana Night Club
Open Daily

Dos Lunas Wet Bar
Swim-up bar, open Daily

Kinky Night Club
Open Daily

Coffee & Me
Open Daily

Agaves Bar
Open Daily

Sports Bar
Open Daily

Coyote Loco Night Club
Open Daily

Sands Beach Bar
Open Daily

Sarape Wet Bar
Swim-up bar, open Daily

La Placita Bar
Open Daily

Havana Cigar Corner ($)
Open Daily

Hippie Chic Bar
Open Daily

Bar hours and availability are subject to change without notice.




BEACHES AND POOLS

At this sunny oasis, you've got a white, toe-loving sandy beach along with three sandsational beach clubs, one that's adults-only with Bali beds and food & drink service - the Sian Ka'an Beach Club. There's also a winding, cobalt blue sparkling pool - it's a quarter of mile long. Eat your protein before you dive in for a lap, then kick back and ready yourself for your epic chill.

SPORTS/ACTIVITIES

Water

  • Pool Volleyball
  • Water aerobics
  • Kayaks and aqua bikes at nearby AquaWorld Cancun

Land

  • Beach Volleyball
  • Tennis
  • Fitness center
  • Aerobics
  • Multi-use sports court
  • Yoga
  • Pilates
  • Zumba
  • Billiards

Golf
A nine-hole, par-3, golf course is located on the property. Greens fees are included and equipment is available to rent.

Guests enjoy preferred rates at one of the nearby golf courses.


INTERNET

The Pyramid at Grand Cancun offers complimentary WiFi for two devices per room.

SPA SERVICES

Spa treatments incorporate ancient and modern techniques with the finest organic spa products. Beachfront treatments overlooking the Caribbean Sea are also available to guests.

CHILD CARE

The Pyramid at Grand Cancun offers a kid's club with a playground and supervised activities, as well as in-room certified babysitting for a fee.

WEDDING/HONEYMOON

O WEDDINGS
The Pyramid at Grand Cancun offers destination weddings perfect for any celebration of love, whether it's a simple exchange of vows or a lavish party with family and friends. Choose from a variety of fully customizable wedding packages offering legal and symbolic ceremonies, including the complimentary O Remember package.
HONEYMOONS
All guests celebrating their honeymoon or wedding anniversary receive VIP treatment and special amenities. To make your honeymoon extra special, choose from four honeymoon packages offering perks like spa discounts, room upgrades, private sunset dinners and more.


ADDITIONAL INFORMATION

Location
The Pyramid at Grand Cancun is located in the Cancun Hotel Zone, 30 minutes from downtown Cancun and 18 minutes from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card (American Express, MasterCard or Visa) may be required upon check-in for possible incidentals not included in your hotel reservation. The minimum age to check-in at The Pyramid at Grand Cancun is 18.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Student/Youth Policy (YEAR ROUND)
Travelers between the ages of 18-24 (Student/Youth) are only permitted at no additional cost at this resort if accompanied by a parent or legal guardian. If not accompanied by a parent or legal guardian travelers between the ages of 18-25 will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $35 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.



All hours, fees, amenities, information and services are subject to change without notice.
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