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The Pyramid at Grand Cancun

Mexico - Cancun

Our Rating

4 Nights with Air from $639 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
3.8
Service
 
3.6
Beaches & Pools
 
4.3
Dining Options
 
3.6
Room Comfort
 
3.6
3.7 out of 5
"My friend and I (wink) went to this resort where I was actually going to go to the Adults Only Oasis and by far based on the travel agents choice this experience was grand. The all inclusive was the be..." – TanofNY
406 out of 594 (68%) customers would recommend this product to a friend.
Chilling out The view from the room view from the beach Construction These guys were so fun! Sunset from our balcony Ocean View Room View from room Benazuza food Maria Bonita restaurant OUR FAVORITE RESTAURANT Disgusting tub our ocean front room View from our room Lunch Views at The Pyramid Grand Oasis 2017 3mb/2mb standard wifi speeds Ocean view room View of cabanas View From the Room Sylvia - FABULOUS! view from balcony Coyote Ugly Junior Suite Room View of lobby one pool shot View from pool Balcony view Lobby View from a restaurant on the beach Pool our view Coffee and me at the pyramid What a view for lunch! Breakfast from Le buffet Roofing In town by the restaurants! Shells I got out of the Caribbean Sea Pyramid Ocean Balcony View view from our room Hotel from the beach The breakfast in La Buffet Sunrise view from upper terrace of The Pyramid #1101 ocean is magnificent cold, unbearable left over food Our hot dog pizza at the Oasis in cancun This bed was so soft Parasailing 2017 One of the 3 pool bars beautiful rough waves with smooth sand freash air lovely weather makes you feel Free from the world Beautiful magical place to just stay and never come back Sunrise in Cancun Outside room #2 Early Lunch view from Ibiza Sunrise at the pool Ocean front room Sunrise in the cabana A day in paradise Inside the Pyramid
All Customer Reviews
1-4 of 521 reviews. Sort by
September 11, 2019

this hotel is not as good as it used to be, before they used to take care of guests and check book. now guests are out only check book they cut so many corners in all a la carte restaurants that they are practically forcing every body to eat only at buffets to eat at a la carte restaurant you have to be physically standing at that restaurant by 3.00 pm to make an appointment and when you make it they want to give you the time they want to give you not when you want to eat. another word buffets only. also front desk not as friendly as they used to be. this is not my first visit i have been to this hotel so many times it used to be much better the hotel used to send the survey by e mail now they give you a card to fill out there if they like the comments they publish it if they don't they shred it. obviously it's clear why they do that they don't want potential guests to read it on line.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: california
Age: 55-64
Travel: 7+ trips/year

August 14, 2019
The pyramid

The rooms were actually pretty nice, but toilets get clogged very easy. Had to call front desk twice because of this. There was one night that the AC was not working properly & it became SO hot that i was sweating and had difficulty breathing. They did fix the next morning after i called the front desk. There are alot of restaurants but i mostly stuck to the Le Buffet, They had good food and it’s mainly for people from the pyramid, so it doesn’t get as crowded as other restaurants and thry have great AC. Some other restaurants do NOT have AC. Only a few of them have. The club Coyote Loco did not have any AC, but they had great music to dance to, so if u dont mind getting sweaty then definitely pass by this club at night. The kinky night club has great shows, after the show the DJ plays music, but no one dances. I also wish there were more activities around the pool like water Aerobics or dancing. Look for the red sins they will guide you where to go. Everything is actually very close by only if u get out from the correct exit. The pyramid has3 different exit doors. If u memorize where each one leads u, u will never get lost. The Black hole was a very nice experience, even though u eat in the dark lol. Overall i wish there were a bit more activities and AC in the coyote loco club. Otherwise that i had a good time.


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Overall Rating: 3
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: New york, NY
Age: 35-44

August 5, 2019
Hmmmm

Well Valaria was amazing but my first room had no air conditioning. I could not find good dining options Drinks water downed at places. Some places were really good In house circus Very convenient


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Overall Rating: 1
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: La
Age: 35-44
Travel: 7+ trips/year

July 30, 2019
Worst experience

It was the worst experience ever, I would never go back there or recommend for anybody to go there. When I showed up I’ve already requested a room with 2 bed instead they gave us 1 bed and they said there wasn’t availability on 2 beds rooms and they couldn’t do anything about it. The food was really bad and it tasted horrible and the liquor was the worst ever and it got me sick and I had to stay in the room for 1 full day to recover. I invited a friend to come over and stay with me in the room and they charged us $70 for the day visit which makes no sense because she only stayed in the room with me for a few hours and we didn’t go anywhere in the resort and when I asked to speak to the manager he didn’t want to meet us and he said I would have to pay the money or they will call the cops for me, no costumer services at all. Save your money and don’t go there.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Miami, Florida
Age: 25-34

Room Information

Designed for the discerning traveler, all Pyramid rooms boast the same first-class amenities and balconies with breathtaking views. In addition, guests enjoy private check-in and checkout with concierge, welcome amenity, turndown service, beach bag with towels, early check in and late checkout (subject to availability) and minibar restocked daily.

Room Details

Lagoon View
Hotel/Studio Unit Details

Ocean View
Hotel/Studio Unit Details

What's to Love

The pool is a quarter-mile long - it's the longest in Cancun.

The private VIP check-in, private lounge & concierge service.

24-hour room service, free minibar restocked daily, and upgraded amenities.

The epic entertainment - nightclubs, concerts. acrobatic dinner shows, and 24-hour full service casino. It's like Vegas on the beach.

The body-hugging robe and slippers in the room. Swoon.

Treatments like the reflexology massage and wine therapy body wrap. Look out la la land.

 

What We'd Change

There is an absolutely crazy amount of stuff to do, and only the truly prepared can conquer it all. There's no better advice we can give you than to plan activities beforehand so you don't go walking in circles trying to find the next thing to do!
 

Why You Should Go

It's 18 minutes away from the airport. Your unchained beach vacay will kick in before you know it.

Get exercise-y and burn some calories with yoga, Zumba, Pilates, aerobics, spinning, water fitness, beach and pool volleyball.

You can nosh at 17 delish restaurants, seven are exclusive to Pyramid guests.

For kayaks and aqua bikes, dive in at the nearby AquaWorld Cancun.

You can hang at 20 bars, eight are exclusive to Pyramid guests.

You get exclusive access to a VIP beach area.

Available Amenities

  • Tour Assistance
  • Bar/Lounge
  • Beach
  • Beach Bar
  • Volleyball
  • Casino ($)
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Swim-Up Bar(s)
  • Pool Bar
  • Tennis Court(s)
  • Spa ($)
  • Aerobics
  • 24 Hour Front Desk
  • Poolside Bar
  • Parking
  • Basketball
  • Soccer
  • Beach Parties
  • Medical Services ($)
  • Cigar Shop
  • Billiards
  • Porter/Bellhop
  • Nightclub
  • Multilingual Staff
  • Snack Bar
  • Elevators
  • Audio-Visual Equipment ($)
  • Yoga
  • Massage/Spa Treatments ($)
  • Golf (included)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Business Services ($)
  • Sauna ($)
  • Steam Room ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Restaurants
  • Sports Bar
  • Wireless Internet
  • Travel Agency
  • Tour Desk
  • Beach Towels
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Swimming Pool
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Babysitting Services ($)
  • Business Center
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Fishing
  • Golf Course(s)
  • Jet Ski Rentals
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Snorkeling
  • Water-Skiing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

The Pyramid at Grand Cancun

Blvd Kukulcan, Km 16.5 Hotel Zone

(770) 274-1821

Hotel Description

The Pyramid at Grand Cancun: All-Inclusive Vegas on the Beach

Self-identified as the "Grandmaster of Fun," you can feel the buzz when you step into the lobby of this luxurious, beachy resort. Along with the largest beachfront pool in Cancun, where you can chillax on a private beach club with Bali beds and food/drink service, you've also got endless entertainment, along with premium amenities and services. You'll revel in live concerts, music festivals & shows and themed parties, some of which turn up unexpectedly - dancers seemingly appear out of nowhere and cut a rug in the lobby or comedy skits materialize by the pool. At night, the sizzle continues with a burlesque cabaret show in the Kinky nightclub, along with the brand new multi-level Red Casino at Grand Cancun that's open 24/7. The rooms have an ocean or lagoon view so you know you'll be gazing at some sweet blue hues. Nosh at 17 epic international restaurants, which includes several of the top-ranked restaurants in all of Cancun. Bonus: Pyramid guests receive one free gourmet dinner at Benazuza. Throw down at 20 rockin' bars and then wind down at the spa with massages, facials and body wraps. Truth is, there's amazement around every palm.

Exclusive, complimentary Grand Plus Perks available for all CheapCaribbean guests now through all of 2020:

  • Access to VIP check-in and welcome lounge in the main lobby
  • Preferred room assignment on the 3rd or 4th floor with an *even better* ocean view
  • Exclusive Grand Plus-only beach area
  • VIP Grand Plus wristband


DINING

Two words: Epicurean Odyssey. Yep, the noshing is on and it's over-the-top aahh-some. You've got Spanish tapas. Mediterranean. A Mexican/Japanese Fusion spot. Straight up Mexican. A steakhouse. A sweet spot for coffee and pastries. And oceans more.
Benazuza has been recognized with various international awards by very relevant organizations such as: AAA Four Diamond Restaurants for 2018, World Luxury Restaurant Award 2017, TripAdvisor Traveler's Choice Award 2018 Winner (Best Fine Dining: #1 Mexico, #5 World). The White Box and Careyes are also recipients of 2018 TripAdvisor Traveler's Choice Awards (#2 and #4 in Mexico, respectively).

PYRAMID EXCLUSIVE RESTRAURANTS

Careyes
Type: Gourmet Seafood & Grill
Hours: Lunch & Dinner, daily
Description: This restaurant is one of the top-rated restaurants on TripAdvisor for all of Cancun. Exclusive for Pyramid guests.
Dress code: Formal indoors, casual outdoors

The White Box
Type: Mediterranean Gastropub
Hours: Dinner, daily
Description: Mediterranean fare with indoor ocean views. This delicious spot is rated among the best fine dining restaurants in all of Mexico. Exclusive for Pyramid guests.
Dress code: Formal

Benazuza
Type: Gourmet Molecular Cuisine with Mexican hints
Hours: Dinner, daily
Description: Rated among the best restaurants in the world by the TripAdvisor Travelers' Choice Awards. Indoor restaurant. Adults-only. Reservations required. Exclusive for Pyramid guests - one dinner included during stay.
Dress code: Formal.

Black Hole
Type: Haute cuisine in the dark - blind tasting experience
Hours: Open for dinner, daily
Description: Rated as one of the best restaurants in all of Cancun by TripAdvisor. Featuring indoor seating. Reservations required. Adults-only. Exclusive for Pyramid guests - one dinner included during stay.
Dress code: Formal. Diners must be dressed in black.

Fontainebleau
Type: Continental Breakfast
Hours: Open for breakfast, daily.
Description: Featuring indoor seating and exclusive to Pyramid Guests.
Dress code: Casual

Sian Ka'an Beach Club
Type: Wraps and Ceviche, with premium drinks and cocktails
Hours: Open for lunch, daily.
Description: Private beach club with Bali beds and food/drink service. Exclusive to Pyramid guests.
Dress code: Casual. Adults Only.

Market Place
Type: Diverse dishes and drinks in a market-style setting.
Hours: Breakfast & dinner, daily.
Description: Indoor restaurant featuring Le Buffet (international buffet) and Bites (American appetizers). Indoor restaurant.
Dress code: Casual. Exclusive for Pyramid guests.

RESORT RESTAURANTS SHARED WITH GRAND OASIS CANCUN

Tatish
Type: International Buffet
Hours: Breakfast, lunch and dinner, daily
Description: An indoor setting, Tatish serves a variety of international dishes.

Hacienda Sarape
Type: Tex Mex
Hours: Lunch and dinner, daily
Description: Hacienda Sarape serves Mexican food for lunch and dinner.

La Placita
Type: Burgers, chicken, tacos and tortas
Hours: Lunch and dinner, daily
Description: Outdoor food court terrace.

Tun-kul
Type: International Buffet
Hours: Breakfast, lunch and dinner, daily
Description: An indoor setting, Tunkul serves a variety of international dishes, buffet-style for breakfast, lunch and dinner.

Hippie Chic
Type:
Beach Club Grill
Hours: Lunch, daily
Description: Featuring outdoor seating and fresh dishes.

Dos Lunas
Type: Ristorante Italiano
Hours: Dinner, daily
Description: Featuring indoor and outdoor seating with a variety of Italian food.

Il Forno Dos Lunas
Type: Pizzas and Pastas
Hours:Lunch and dinner, daily
Description: Featuring indoor and outdoor seating with a variety of pizza and pastas.

Sevilla
Type: Spanish Cuisine
Hours: Dinner, daily
Description: Indoor seating with scrumptious Spanish dishes.

Bahia Rodizzio
Type:
Brazilian Steakhouse
Hours: Dinner, daily
Description: Brazilian-style indoor steakhouse.

Maki Taco
Type:
Mexican-Japanese fusion
Hours: Lunch and dinner, daily
Description: Indoor seating with a variety of unique flavors.

Restaurant hours and availability subject to change without notice. Restaurant reservations are made with the concierge at the resort.



BARS/NIGHTLIFE

There's not enough room here to talk about all the epic party fun you can have here, so here's the topline: there are lounges and luxury bars. Coffee shops and health bars. Beach bars and bars by the pool. And last but never least, the Kinky Night Club. Got enough to go on? You'll be dancin'. Promise.

PYRAMID EXCLUSIVE BARS

Villa Paola Wine Bar
Open Daily

Coffee & Me at The Pyramid
Open Daily

Benazuza Lounge Bar ($)
Open Daily

The White Box Bar
Open Daily

Sian Ka'an Beach Club
Open Daily

Fontainebleau Cocktail Bar
Open Daily

VIP Lounge/Bar
Open Daily

Schillabar
Open daily

RESORT BARS SHARED WITH GRAND OASIS CANCUN

Havana Night Club
Open Daily

Dos Lunas Wet Bar
Swim-up bar, open Daily

Kinky Night Club
Open Daily

Coffee & Me
Open Daily

Agaves Bar
Open Daily

Sports Bar
Open Daily

Coyote Loco Night Club
Open Daily

Sands Beach Bar
Open Daily

Sarape Wet Bar
Swim-up bar, open Daily

La Placita Bar
Open Daily

Havana Cigar Corner ($)
Open Daily

Hippie Chic Bar
Open Daily

Bar hours and availability are subject to change without notice.




BEACHES AND POOLS

At this sunny oasis, you've got a white, toe-loving sandy beach along with three sandsational beach clubs, one that's adults-only with Bali beds and food & drink service - the Sian Ka'an Beach Club. There's also a winding, cobalt blue sparkling pool - it's a quarter of mile long. Eat your protein before you dive in for a lap, then kick back and ready yourself for your epic chill.

SPORTS/ACTIVITIES

Water

  • Pool Volleyball
  • Water aerobics
  • Kayaks and aqua bikes at nearby AquaWorld Cancun

Land

  • Beach Volleyball
  • Tennis
  • Fitness center
  • Aerobics
  • Multi-use sports court
  • Yoga
  • Pilates
  • Zumba
  • Billiards

Golf
A nine-hole, par-3, golf course is located on the property. Greens fees are included and equipment is available to rent.

Guests enjoy preferred rates at one of the nearby golf courses.


INTERNET

The Pyramid at Grand Cancun offers complimentary WiFi for two devices per room.

SPA SERVICES

Spa treatments incorporate ancient and modern techniques with the finest organic spa products. Beachfront treatments overlooking the Caribbean Sea are also available to guests.

CHILD CARE

The Pyramid at Grand Cancun offers a kid's club with a playground and supervised activities, as well as in-room certified babysitting for a fee.

WEDDING/HONEYMOON

O WEDDINGS
The Pyramid at Grand Cancun offers destination weddings perfect for any celebration of love, whether it's a simple exchange of vows or a lavish party with family and friends. Choose from a variety of fully customizable wedding packages offering legal and symbolic ceremonies, including the complimentary O Remember package.
HONEYMOONS
All guests celebrating their honeymoon or wedding anniversary receive VIP treatment and special amenities. To make your honeymoon extra special, choose from four honeymoon packages offering perks like spa discounts, room upgrades, private sunset dinners and more.


ADDITIONAL INFORMATION

Location
The Pyramid at Grand Cancun is located in the Cancun Hotel Zone, 30 minutes from downtown Cancun and 18 minutes from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card (American Express, MasterCard or Visa) may be required upon check-in for possible incidentals not included in your hotel reservation. The minimum age to check-in at The Pyramid at Grand Cancun is 18.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Student/Youth Policy (YEAR ROUND)
Travelers between the ages of 18-24 (Student/Youth) are only permitted at no additional cost at this resort if accompanied by a parent or legal guardian. If not accompanied by a parent or legal guardian travelers between the ages of 18-25 will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $35 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 9/16 - 12/19
Starting at $639 was $1699
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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