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The Pyramid at Grand Cancun

Mexico - Cancun

Our Rating

4 Nights with Air from $659 All-Inclusive
Info Customer Reviews Questions & Answers

Self-identified as the "Grandmaster of Fun," you can feel the buzz when you step into the lobby of this luxurious, beach ... More

Customer Rating 530 Reviews
Value
 
3.8
Service
 
3.6
Beaches & Pools
 
4.3
Dining Options
 
3.6
Room Comfort
 
3.5
3.7 out of 5
"My friend and I (wink) went to this resort where I was actually going to go to the Adults Only Oasis and by far based on the travel agents choice this experience was grand. The all inclusive was the be..." – TanofNY
412 out of 603 (68%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.8
Service
 
3.6
Beaches & Pools
 
4.3
Dining Options
 
3.6
Room Comfort
 
3.5
3.7 out of 5
"My friend and I (wink) went to this resort where I was actually going to go to the Adults Only Oasis and by far based on the travel agents choice this experience was grand. The all inclusive was the be..." – TanofNY
412 out of 603 (68%) customers would recommend this product to a friend.
Chilling out The view from the room view from the beach Construction These guys were so fun! Sunset from our balcony Ocean View Room View from room Benazuza food Maria Bonita restaurant OUR FAVORITE RESTAURANT Disgusting tub our ocean front room View from our room Lunch Views at The Pyramid Grand Oasis 2017 3mb/2mb standard wifi speeds Ocean view room View of cabanas View From the Room Sylvia - FABULOUS! view from balcony Coyote Ugly Junior Suite Room View of lobby one pool shot View from pool Balcony view Lobby View from a restaurant on the beach Pool our view Coffee and me at the pyramid What a view for lunch! Breakfast from Le buffet Roofing In town by the restaurants! Shells I got out of the Caribbean Sea Pyramid Ocean Balcony View view from our room Hotel from the beach The breakfast in La Buffet Sunrise view from upper terrace of The Pyramid #1101 ocean is magnificent cold, unbearable left over food Our hot dog pizza at the Oasis in cancun This bed was so soft Parasailing 2017 One of the 3 pool bars beautiful rough waves with smooth sand freash air lovely weather makes you feel Free from the world Beautiful magical place to just stay and never come back Sunrise in Cancun Outside room #2 Early Lunch view from Ibiza Sunrise at the pool Ocean front room Sunrise in the cabana A day in paradise Inside the Pyramid
All Customer Reviews
1-4 of 530 reviews. Sort by
January 20, 2020
Food wasn't good but the atmosphere was great

We stayed in an ocean front room in The Pyramid. The room location was great but the room was very dated and needed to be remodeled. There were rust stains and it just didn't feel clean to me. There were tons of restaurants but the food wasn't good and all the drinks were super watered down. Even the soda. Literally NO BUBBLES in our Spriteo or Coca Cola. We lost weight. Benazuza was great. That was the only decent meal we ate. Red Cabaret show & Red Circus were wonderful. Black hole restaurant started off nice but the food tasted like buffet food. We left after about 45 mins. Coyote Loco nightclub was AWESOME! the pool and beach were fantastic. It's definitely a spring break resort which we enjoyed but the food was terrible.


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Overall Rating: 3
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Los Angeles, ca
Age: 35-44
Travel: 3-6 trips/year

January 20, 2020
First time in an all-inclusive

This was my first time at an all-inclusive resort and I have to say that overall I was very satisfied with my stay. The beaches were great, the pool was clean, the bars were fine, I really can't complain about the resort for the most part. There were a couple of things I will say that could be improved on. Our safe box in the room did not work on two separate occasions. The first time it was "fixed" within a reasonable time frame; the next day it stopped working and the staff was informed of the same. It took 2 hours and they had not come up to fix it (I like to be in the room when something is fixed to make sure it's properly fixed) at which point I had to contact them back and tell them not to worry about it as I was leaving for the day. The other thing was the water in the bathtub; it had a light brown tinge to it and when I informed management about it they told me "Just let it run for a few minutes and it will go away." (It never did even after letting it run for 15 min). I had to take a shower for the next 3 days with the rustic smell in the water. One last thing was the restaurants. There were 2 places that my friends and I had gone well before the time it closed ( 8pm and they closed at 10pm) and when we arrived they told us that they were closing. The staff did not want to give us an explanation as to why they were closing so early so we had to speak to the manager about why they were closing 2 hours early at which point we were seated. Overall the stay was great and I would recommend it to my friends but the resort does have some room for improvement on the things I mentioned above.


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Overall Rating: 5
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: new jersey
Age: 25-34
Travel: 1-2 trips/year

January 19, 2020
One of the best hotels

At first i was a bit skeptical about this hotel reviewing prior ratings and reviews of other people. I can honestly say this was one of our best stays. Me and my friend stood here for 5 days and we had a blast. We felt welcomed and safe in this resort. We had all inclusive and access to everything and it was beyond amazing. This is a party hotel and we enjoyed every night. The pools were so nice and the beach was amazing as well. Wish they had more food choices but other wise I’ll rate this 5 out of 5. The room we stood in was close to the main lobby and it was clean.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New York, NY
Age: 25-34
Travel: 3-6 trips/year

January 19, 2020
A very honest review

Stayed at The Pyramid at Grand Cancun with the "Black Wrist Band" access for 7 days. Basically, the "Black Band" gives you access to the "Best restaurants/bars/pool & beach ares/express check in) at the resort which is a must at this reset in my opinion. The food at the other restaurants were below average at best! The resort, beach and pools are beautiful! Our room in building 3 while in the "Black Band" status was very dated. Had A/C issues for 3 days, finally after 3 days it was "kinda" fixed! The concierge in building 3 was accommodating in trying to address our issues. Our room was cleaned daily and the fridge was restocked daily. Check in/check out went smoothly and was handled professionally. The lobby show, Kinky nite club, Coyote club were all alot of fun and very enjoyable. The staff goes out of their way to make your stay an exceptional experience. Shout out to Ruby at Oasis pool, Roberto at Le Buffet, Luis, Roberto and Pedro at Fontaine Bar they are definitely part of a positive Oasis experience. The Oasis Beach club was fun but definitely geared to young adults which our kids did enjoy. The resort is huge so no problem finding an area for everyone. Overall, we had a decent stay! Would give it a solid 3 1/2 - 4 stars with the "black Band status" . I would return if the price was right!


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
2.0
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From: New York
Age: 45-54
Travel: 1-2 trips/year

Room Information

Designed for the discerning traveler, all Pyramid rooms boast the same first-class amenities and balconies with breathtaking views. In addition, guests enjoy private check-in and checkout with concierge, welcome amenity, turndown service, beach bag with towels, early check in and late checkout (subject to availability) and minibar restocked daily.

Room Details

Standard
Hotel/Studio Unit Details

Sunset View
Hotel/Studio Unit Details

Ocean View
Hotel/Studio Unit Details

Sian Ka'an Ocean Front
Hotel/Studio Unit Details

What's to Love

The pool is a quarter-mile long - it's the longest in Cancun.

The private VIP check-in, private lounge & concierge service.

24-hour room service, free minibar restocked daily, and upgraded amenities.

The epic entertainment - nightclubs, concerts. acrobatic dinner shows, and 24-hour full service casino. It's like Vegas on the beach.

The body-hugging robe and slippers in the room. Swoon.

Treatments like the reflexology massage and wine therapy body wrap. Look out la la land.

 

What We'd Change

There is an absolutely crazy amount of stuff to do, and only the truly prepared can conquer it all. There's no better advice we can give you than to plan activities beforehand so you don't go walking in circles trying to find the next thing to do!
 

Why You Should Go

It's 18 minutes away from the airport. Your unchained beach vacay will kick in before you know it.

Get exercise-y and burn some calories with yoga, Zumba, Pilates, aerobics, spinning, water fitness, beach and pool volleyball.

You can nosh at 17 delish restaurants, seven are exclusive to Pyramid guests.

For kayaks and aqua bikes, dive in at the nearby AquaWorld Cancun.

You can hang at 20 bars, eight are exclusive to Pyramid guests.

You get exclusive access to a VIP beach area.

Available Amenities

  • Tour Assistance
  • Bar/Lounge
  • Beach
  • Beach Bar
  • Volleyball
  • Casino ($)
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Swim-Up Bar(s)
  • Pool Bar
  • Tennis Court(s)
  • Spa ($)
  • Aerobics
  • 24 Hour Front Desk
  • Poolside Bar
  • Parking
  • Basketball
  • Soccer
  • Beach Parties
  • Medical Services ($)
  • Cigar Shop
  • Billiards
  • Porter/Bellhop
  • Nightclub
  • Multilingual Staff
  • Snack Bar
  • Elevators
  • Audio-Visual Equipment ($)
  • Yoga
  • Massage/Spa Treatments ($)
  • Golf (included)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Business Services ($)
  • Sauna ($)
  • Steam Room ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Restaurants
  • Sports Bar
  • Wireless Internet
  • Travel Agency
  • Tour Desk
  • Beach Towels
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Swimming Pool
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Babysitting Services ($)
  • Business Center
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Fishing
  • Golf Course(s)
  • Jet Ski Rentals
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Snorkeling
  • Water-Skiing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

The Pyramid at Grand Cancun

Blvd Kukulcan, Km 16.5 Hotel Zone

(770) 274-1821

Hotel Description

The Pyramid at Grand Cancun: All-Inclusive Vegas on the Beach

Self-identified as the "Grandmaster of Fun," you can feel the buzz when you step into the lobby of this luxurious, beachy resort. Along with the largest beachfront pool in Cancun, where you can chillax on a private beach club with Bali beds and food/drink service, you've also got endless entertainment, along with premium amenities and services. You'll revel in live concerts, music festivals & shows and themed parties, some of which turn up unexpectedly - dancers seemingly appear out of nowhere and cut a rug in the lobby or comedy skits materialize by the pool. At night, the sizzle continues with a burlesque cabaret show in the Kinky nightclub, along with the brand new multi-level Red Casino at Grand Cancun that's open 24/7. The rooms have an ocean or lagoon view so you know you'll be gazing at some sweet blue hues. Nosh at 17 epic international restaurants, which includes several of the top-ranked restaurants in all of Cancun. Bonus: Pyramid guests receive one free gourmet dinner at Benazuza. Throw down at 20 rockin' bars and then wind down at the spa with massages, facials and body wraps. Truth is, there's amazement around every palm.

Exclusive, complimentary Grand Plus Perks available for all CheapCaribbean guests now through all of 2020:

  • Access to VIP check-in and welcome lounge in the main lobby
  • Preferred room assignment on the 3rd or 4th floor with an *even better* ocean view
  • Exclusive Grand Plus-only beach area
  • VIP Grand Plus wristband


DINING

Two words: Epicurean Odyssey. Yep, the noshing is on and it's over-the-top aahh-some. You've got Spanish tapas. Mediterranean. A Mexican/Japanese Fusion spot. Straight up Mexican. A steakhouse. A sweet spot for coffee and pastries. And oceans more.
Benazuza has been recognized with various international awards by very relevant organizations such as: AAA Four Diamond Restaurants for 2018, World Luxury Restaurant Award 2017, TripAdvisor Traveler's Choice Award 2018 Winner (Best Fine Dining: #1 Mexico, #5 World). The White Box and Careyes are also recipients of 2018 TripAdvisor Traveler's Choice Awards (#2 and #4 in Mexico, respectively).

PYRAMID EXCLUSIVE RESTRAURANTS

Careyes
Type: Gourmet Seafood & Grill
Hours: Lunch & Dinner, daily
Description: This restaurant is one of the top-rated restaurants on TripAdvisor for all of Cancun. Exclusive for Pyramid guests. Reservations required.
Dress code: Formal indoors, casual outdoors

The White Box
Type: Mediterranean Gastropub
Hours: Dinner, daily
Description: Mediterranean fare with indoor ocean views. This delicious spot is rated among the best fine dining restaurants in all of Mexico. Exclusive for Pyramid guests. Reservations required.
Dress code: Formal

Benazuza
Type: Gourmet Molecular Cuisine with Mexican hints
Hours: Dinner, daily
Description: Rated among the best restaurants in the world by the TripAdvisor Travelers' Choice Awards. Indoor restaurant. Adults-only. Reservations required. Exclusive for Pyramid guests.
Dress code: Formal.

Black Hole
Type: Haute cuisine in the dark - blind tasting experience
Hours: Open for dinner, daily
Description: Rated as one of the best restaurants in all of Cancun by TripAdvisor. Featuring indoor seating. Reservations required. Adults-only. Exclusive for Pyramid guests.
Dress code: Formal. Diners must be dressed in black.

The Pyramid Beach Club & Sian Ka'an Beach Club
Type: Wraps and Ceviche, with premium drinks and cocktails
Hours: Open for lunch, daily.
Description: Private beach club with Bali beds and food/drink service. Exclusive to Pyramid guests.
Dress code: Casual. Adults Only.

Market Place
Type: Diverse dishes and drinks in a market-style setting.
Hours: Breakfast & dinner, daily.
Description: Indoor restaurant featuring Le Buffet (international buffet) and Bites (American appetizers). Indoor restaurant.
Dress code: Casual. Exclusive for Pyramid guests.

RESORT RESTAURANTS SHARED WITH GRAND OASIS CANCUN

Tatish
Type: International Buffet
Hours: Breakfast, lunch and dinner, daily
Description: An indoor setting, Tatish serves a variety of international dishes.

Hacienda Sarape
Type: Tex Mex
Hours: Lunch and dinner, daily
Description: Hacienda Sarape serves Mexican food for lunch and dinner.

La Placita
Type: Burgers, chicken, tacos and tortas
Hours: Lunch and dinner, daily
Description: Outdoor food court terrace.

Tun Kul
Type: International Buffet
Hours: Breakfast, lunch and dinner, daily
Description: An indoor setting, Tunkul serves a variety of international dishes, buffet-style for breakfast, lunch and dinner.

Hippie Chic
Type:
Beach Club Grill
Hours: Lunch, daily
Description: Featuring outdoor seating and fresh dishes.

Ibiza
Type:
Grill, seafood & sushi
Hours: Lunch, daily
Description: Featuring outdoor seating and fresh dishes for lunch.

Dos Lunas
Type: Ristorante Italiano
Hours: Dinner, daily
Description: Featuring indoor and outdoor seating with a variety of Italian food.

Il Forno Dos Lunas
Type: Pizzas and Pastas
Hours:Lunch and dinner, daily
Description: Featuring indoor and outdoor seating with a variety of pizza and pastas.

Sevilla
Type: Spanish Cuisine
Hours: Dinner, daily
Description: Indoor seating with scrumptious Spanish dishes.

Bahia
Type:
Brazilian Steakhouse
Hours: Dinner, daily
Description: Brazilian-style indoor steakhouse.

MakiTaco
Type:
Mexican-Japanese fusion
Hours: Lunch and dinner, daily
Description: Indoor seating with a variety of unique flavors.

Restaurant hours and availability subject to change without notice. Restaurant reservations are made with the concierge at the resort.



BARS/NIGHTLIFE

There's not enough room here to talk about all the epic party fun you can have here, so here's the topline: there are lounges and luxury bars. Coffee shops and health bars. Beach bars and bars by the pool. And last but never least, the Kinky Night Club. Got enough to go on? You'll be dancin'. Promise.

PYRAMID EXCLUSIVE BARS

Villa Paola Wine Bar
Open Daily

Coffee & Me at The Pyramid
Open Daily

Benazuza Lounge Bar ($)
Open Daily

The White Box Bar
Open Daily

Sian Ka'an Beach Club (Adults-only)
Open Daily

Fontainebleau Cocktail Bar
Open Daily

The Pyramid Beach Club
Open Daily

Schillabar
Open daily

RESORT BARS SHARED WITH GRAND OASIS CANCUN

Havana Night Club
Open Daily

Dos Lunas Wet Bar
Swim-up bar, open Daily

Kinky Night Club
Open Daily

Coffee & Me
Open Daily

Maria Bonita Bar
Open Daily

Sports Bar
Open Daily

Coyote Loco Night Club
Open Daily

Sands Beach Bar
Open Daily

Sarape Wet Bar
Swim-up bar, open Daily

La Placita Bar
Open Daily

Havana Cigar Corner ($)
Open Daily

Hippie Chic Bar
Open Daily

Bar hours and availability are subject to change without notice.




BEACHES AND POOLS

At this sunny oasis, you've got a white, toe-loving sandy beach along with three sandsational beach clubs, one that's adults-only with Bali beds and food & drink service - the Sian Ka'an Beach Club. There's also a winding, cobalt blue sparkling pool - it's a quarter of mile long. Eat your protein before you dive in for a lap, then kick back and ready yourself for your epic chill.

SPORTS/ACTIVITIES

Water

  • Pool Volleyball
  • Water aerobics
  • Kayaks and aqua bikes at nearby AquaWorld Cancun

Land

  • Beach Volleyball
  • Tennis
  • Fitness center
  • Aerobics
  • Multi-use sports court
  • Yoga
  • Pilates
  • Zumba
  • Billiards

Golf
A nine-hole, par-3, golf course is located on the property. Greens fees are included and equipment is available to rent.

Guests enjoy preferred rates at one of the nearby golf courses.


INTERNET

The Pyramid at Grand Cancun offers complimentary WiFi for two devices per room.

SPA SERVICES

Spa treatments incorporate ancient and modern techniques with the finest organic spa products. Beachfront treatments overlooking the Caribbean Sea are also available to guests.

CHILD CARE

The Pyramid at Grand Cancun offers a kid's club with a playground and supervised activities, as well as in-room certified babysitting for a fee.

WEDDING/HONEYMOON

O WEDDINGS
The Pyramid at Grand Cancun offers destination weddings perfect for any celebration of love, whether it's a simple exchange of vows or a lavish party with family and friends. Choose from a variety of fully customizable wedding packages offering legal and symbolic ceremonies, including the complimentary O Remember package.
HONEYMOONS
All guests celebrating their honeymoon or wedding anniversary receive VIP treatment and special amenities. To make your honeymoon extra special, choose from four honeymoon packages offering perks like spa discounts, room upgrades, private sunset dinners and more.


ADDITIONAL INFORMATION

Location
The Pyramid at Grand Cancun is located in the Cancun Hotel Zone, 30 minutes from downtown Cancun and 18 minutes from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card (American Express, MasterCard or Visa) may be required upon check-in for possible incidentals not included in your hotel reservation. The minimum age to check-in at The Pyramid at Grand Cancun is 18.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Student/Youth Policy (YEAR ROUND)
Travelers between the ages of 18-24 (Student/Youth) are only permitted at no additional cost at this resort if accompanied by a parent or legal guardian. If not accompanied by a parent or legal guardian travelers between the ages of 18-25 will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $35 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.



All hours, fees, amenities, information and services are subject to change without notice.
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