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Riu Palace Peninsula

Mexico - Cancun

Our Rating

3 Nights with Air from $679 All-Inclusive
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At this palm-fringed seaside slice of heaven, you'll find an off-the-charts beach vacay with everything you want. And th ... More

Customer Rating 445 Reviews
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.5
Dining Options
 
4.3
Room Comfort
 
4.5
4.6 out of 5
"We took our 19 yr old daughter and her BF as a "good job" reward for their hard work this past year @ college & working. Only wish it was longer than 5 days. Everything was great and worked out to a te..." – Georg
477 out of 522 (91%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.5
Dining Options
 
4.3
Room Comfort
 
4.5
4.6 out of 5
"We took our 19 yr old daughter and her BF as a "good job" reward for their hard work this past year @ college & working. Only wish it was longer than 5 days. Everything was great and worked out to a te..." – Georg
477 out of 522 (91%) customers would recommend this product to a friend.
The view from the coffee shop in the lobby The view from our ocean view room view from our room Isla mujeres(my amazing picture) The Resorts Pool Area View from room Adults Only Pool Sunrise from balcony of 1133 Path to the Beach Taken at the beach Our room Room view view from 12th floor Garrafon VIP Area Rocky beach View From Balcony view from beach Cancun 2014 Ocean Garrafon VIP pool Riu Peninsula!!! just like on a cruise ship view from the pool area BEAUTIFUL BEACH W/ DRINKS! 11th floor jr suite view from hotel room at pools View from balcony Our breathtaking view from room 1009! View from our balcony something for everyone View from our Balcony From room 1133 Special towel cake for my boyfriend on his birthday! Every room has an ocean view Room view tequila table only for show no tasting. Chichen Itza!!! END OF THE RAINBOW! Pina colada and Diego!
All Customer Reviews
1-4 of 445 reviews. Sort by
November 11, 2019
HORRIBLE!!!! STAY AWAY PLEASEEEEEEEEEEE

THE WORST EXPERIENCE I EVER HAD!!!!! I booked this vacation as a birthday gift for my boyfriend. Check-in was a breeze, I got us the Suite-Jacuzzi room which was nice but had its cons. CONS IN THE SUITE: 1. The TV had a Netflix option which we thought was pretty cool since 90% of their channels were in Spanish. When we went to set it up and sign in, we had many difficulties, so we call the front desk. He told us the TV wasn't compatible.. basically saying it was just for show. 2. Housekeeping only gave us 1 ROBE and it was never a complete cleaning done, some days they would leave the food we put outside our room to be thrown away sitting in front of our door still just moved to a different spot, they would forget to give us clean robes if one of them was dirty, and didn't restock our fridge 3. Our next-door neighbor had a crying baby that just kept crying!! PROS IN THE SUITE: 1. THE VIEW WAS ABSOLUTELY AMAZING!!!!!! 2. The jacuzzi on the balcony and the hot tub in the room gave the room such a romantic setting. CONS FOR THE RESORT: 1. THIS IS NOT AN ADULTS ONLY RESORT!!!!!!! KIDS EVERYWHEREEEEEEEEE!!!!!! IN THE POOL, IN THE LOBBY, STAYING IN THE HOTEL, AT THE RESTAURANTS... EVERYWHERE!!!!! 2. This resort doesn't take any USD must convert your money into pesos 3. Restaurants such as the Mexican restaurant and Japanese restaurant was closed every day I was there. The steakhouse was HORRIBLE. The only good restaurant they had was an Italian restaurant and a buffet. 4. Pool closes at 6/7 5. Customer service SUCKS!!!! I requested a birthday decor set-up in our suite on the day of my boyfriend's birthday and requested dinner on the beach. I called multiple times and spoke to a representative at the resort to make sure everything was in place and each time they confirmed I had nothing to worry about. We checked on 10/30/19, his birthday was 10/31. On 10/31 we had left the resort to do an excursion when we came back from the excursion I asked the front desk if the room was set-up they looked at me confused and said they had no clue what I was talking about. After a few minutes of going back and forth, they looked into the notes and saw my request and told me that it was done. I then asked about the dinner on the beach, what time do we come down and where do we go. He responded by saying that was not set up how I had discussed that with customer service which I told him I did and he responded by saying its nothing he can do because nothing was set up... I ignored the fact that they ruined my boyfriends surprise dinner and took him upstairs to surprise him with the room decor WHEN WE GOT UPSTAIRS AROUND 7/8 PM THERE were NO DECORATIONS AT ALLLLLLL!!!!!!! $3000 I SPENT ON THIS ROOM WITH DETAILED REQUEST WAISTED!!!!!! I WOULD NEVER GO BACK TO THIS RESORT.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: NEW YORK, NY
Age: 19-24
Travel: 3-6 trips/year

November 5, 2019
Mediocre Value

Japanese restaurant foods: I would not recommend this food to any Asians who actually eat Japanese foods.I will give 30 points out of 100. Counter personnel could be more friendly. Many had no facial expressions, I felt like talking to robots. Buffet food quality: little better than Golden Coral. Pools and beaches are well maintained. My refrigerator was not even plugged in when I arrived. Taxi fair to the airport is $40. Massage facility's jacuzzi & steam room needs some maintenance. Steam room was not even in operation. Jacuzzi water was not warm, and massage was not so relaxing. $75 per an hour was not worth it.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Texas
Age: 45-54
Travel: 1-2 trips/year

October 27, 2019
5th time in last 2 years

Let me just say we went to another highly rated resort this past summer and truly confirmed how good the Riu Palace Peninsula is. The Riu is head and shoulders above the rest. Love Alex the door man what a great first impression. Service is fabulous from bartenders to waiter/waitress to the lady’s who clean the rooms Food is always great and love the lunch service by the pools Lobby bar music is so nice and the coffee bar is great. Will he back in March.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: louisiana
Age: 55-64
Travel: 3-6 trips/year

September 28, 2019
good avcation

riu peninsula was a good value but, three people made it great .Dianah in the activities department was too kind to give us sun screen which we forgot, Nina the server was so friendly and took care of all our needs that I wanted to adopt her,and Ivonne at the front desk every time I had a problem she immediately took care of it. With these three people the Riu will always be my first choice.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: philadelphia pa.
Age: 55-64

Room Information

Riu Palace Peninsula features 562 elegantly appointed rooms with lounge area with sofa or sofa bed, bathroom with hydro-massage bathtub and shower cabin, complimentary bathroom amenities and balcony or terrace. Rooms are also equipped with air-conditioning, mini-bar and liquor dispenser, Satellite TV, alarm clock/radio, electronic in-room safe and 24-hour room service.

Room Details

Junior Suite (SJSB)
Hotel/Studio Unit Details

Villa Junior Suite Jacuzzi (SJLZ) (Adults Only)
Hotel/Studio Unit Details

Junior Suite Ocean View (SJMB)
Hotel/Studio Unit Details

Junior Suite Superior Ocean View (SJEB)
Hotel/Studio Unit Details

Villa Junior Suite Jacuzzi Ocean View (SJPZ)
Hotel/Studio Unit Details

Suite Jacuzzi Ocean View (SUMZ)
Hotel/Studio Unit Details

What's to Love

No reservations needed at any of the restaurants.

The uber dazzling stretch of white sand, tropical flora and crystal clear aquamarine water.

Stress-ousting massages, steam baths and saunas at the delicious spa. It's a Melt-a-thon.

RiuLand - supervised activities for kids 4-12 while you get your drink & relaxation on.

The day trip to Isla Mujeres to see the sea turtles and all the electrically colorful fish.

The more-than-delish Mexican nosh spot and steakhouse. (Nom, nom, nom.)

Renting a moped or scooter and tooling around, taking in all the natural beauty.

Getting a bottle of tequila sent to your room for your birthday.

 

What We'd Change

While the nightly entertainment may not be for everyone, you are close enough to the heart of Cancun to find something that will strike your fancy.

 

Why You Should Go

It's just 13 miles away from the airport so that Beach Relief aka Your Vacay will start before you know it.

Mayan ruins are on site and near (Chichen Itza). For history buffs, it's a great dose of antiquity.

The resort is off-the-beaten path, but you can hope on a shuttle to the hot spots in Cancun.

There are oceans of water sports: kayaking, snorkeling, windsurfing and more.

When you're not in the luscious ocean, you can hit the gym or play beach volley ball.

Travelers report excellent service, that you'll feel like Beach Royalty. (It's a palace, after all.)

You can rent jet skis and for a fee, go scuba diving. Take the plunge.

Available Amenities

  • Beach
  • Children's Activities
  • Children's Pool
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swimming Pool(s)
  • Windsurfing
  • Sailing
  • 24 Hour All-Inclusive
  • Medical Services ($)
  • 7 Restaurants
  • 5 Bars/Lounges
  • Spa ($)
  • Conference Facilities ($)
  • Catamarans
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Wireless Internet
  • Beach Towels
  • Pool Towels (complimentary)
  • Loungers at Beach and Pool
  • Introductory Scuba Lesson
  • Evening Entertainment
  • Gift Shop ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Grocery Store(s)
  • Jet Ski Rentals
  • Kayaking
  • Mayan Ruins
  • Medical Facilities
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Spa(s)/ Wellness Center(s)
  • Water-Skiing
  • Watersports Rentals
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Riu Palace Peninsula

Blvd Kukulcan, Km 5.5, Lote 6-C, Zona Hotelera

Hotel Description

Riu Palace Peninsula Resort: An All-Inclusive Earth-Heaven

At this palm-fringed seaside slice of heaven, you'll find an off-the-charts beach vacay with everything you want. And then some. Unlimited drinks that flow freely and often. Glorious, taste bud-slaying grub. RiuLand for your little ones, which gives you more time for that necessary beach therapy. And of course, water sports, lots of 'em, that refresh body and soul. It's a dream escape waiting to happen. All we need is you.

It's Time to Get Your Riu On.

Sister Property Exchange Privileges
Guests staying at Riu Palace Peninsula enjoy exchange privileges at Riu Caribe and Riu Cancun! Privileges include access to all of the sister resort's facilities, dining and bars/lounges.



DINING

You hungry? Good, because you'll love the smorgasbord of grub here. From exotic Fusion to savory Italian. Kickin' Mexican to sizzling steak. For your requisite hit of sweetness apres din din, there's an ice cream parlor. Beach appetit.

Las Olas
Type: International
Hours: Breakfast- daily, 7am-10:30am; Dinner- daily, 6:30pm-10:30pm.
Description: The main buffet serves international favorites. Themed buffets are served three nights per week.
Dress code: Casual

Krystal
Type: Fusion
Hours: Daily, 6:30pm
Description: Serving fusion cuisine.
Dress code: Resort casual. Long pants and T-shirts with sleeves are required for men.

Kabuki
Type: Japanese
Hours: Daily, 6:30pm.
Description: Serving Japanese specialties.
Dress code: Resort casual. Long pants and T-shirts with sleeves are required for gentlemen.

Venecia
Type: Italian
Hours: Breakfast- daily, 7am-10:30am; Dinner- daily, 6:30pm-10:30pm.
Description: Offering Italian cuisine.
Dress code: Resort casual. Long pants and T-shirts with sleeves are required for men.

Tamales
Type: Mexican
Hours: Daily, 6:30pm.
Description: Savor the authentic flavors of Mexico at this a la carte restaurant.
Dress code: Resort casual. Long pants and T-shirts with sleeves are required for men.

Isla Mujeres
Type: Steakhouse
Hours: Daily, 6:30pm.
Description: Enjoy grilled specialties and delicious steak poolside.
Dress code: Resort casual. Long pants and T-shirts with sleeves are required for men.

Capuchino
Type: Ice cream parlor
Hours: 10am-midnight
Description: Offering delicious frozen treats and pastries.
Dress code: Casual

All hours are subject to change.



BARS/NIGHTLIFE

Luscious libations abound at a bevy of different hot spots: everything from a lounge bar with a terrace to a sports bar open 24 hours to a swim-up bar. Party on, Garth.

Cabanga
Lobby bar.

La Latina
Lounge bar with terrace.

Trinidad
Poolside bar with swim-up bar.

Tobago
Beach bar.

Sports Bar
Open 24 hours.



BEACHES AND POOLS

You'll be swooning over this beautiful stretch of white-sand beach so when you see it, make sure a chair is near. If that's not enough, there are four shimmering pools: one with a swim-up bar and attached Jacuzzi. You're welcome.

SPORTS/ACTIVITIES

Water

  • Catamaran sailing
  • Windsurfing
  • Kayaking
  • Snorkeling

Available for an additional charge:

  • Scuba diving
  • Assorted other water sports

Land

  • Fitness center
  • Beach volleyball

Golf
Guests may take advantage of nearby golf courses for an additional charge.



INTERNET

Riu Palace Peninsula offers complimentary Wi-Fi access in common areas and in guest rooms.

SPA SERVICES

Renova Spa is the resort's full-service spa, featuring professional staff and a range of services that will leave you feeling relaxed and recharged for an additional charge. Treatments and amenities include:
  • Massages
  • Sauna
  • Steam bath
  • Beauty salon


WEDDING/HONEYMOON

Riu Palace Peninsula offers a variety of wedding and honeymoon packages and services. Please contact the resort directly for more information.

CHILD CARE

RiuLand is a supervised, daily activities program available for children staying at the resort. Separate activities for ages 4-7 and 8-12.

ADDITIONAL INFORMATION

Location
Riu Palace Peninsula is located 13 miles from Cancun International Airport (CUN) and just minutes from downtown Cancun.

Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required at this resort.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

MIN CHECK-IN AGE/SPRING BREAK POLICY: Student/Spring Break groups or individuals, regardless of age are not allowed at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.

Currency Policy
Please note that Riu Resorts in Mexico are unable to accept or exchange US dollars at the front desk. ATMs are available in the lobby of each resort for withdrawals in Mexican currency.

Adult-Only Added Values
Riu Palace Peninsula now offers several new Adults Only Added Values. Values include sparking wine upon arrival, Wi-Fi access throughout the hotel, concierge service, a bathrobe, and premium drinks throughout your stay. For an additional charge, guests will also have access to special wine menus and a romantic dinner on the beach.

Sanitation Tax
Effective March 1, 2019, guests are required to pay a sanitation tax of $25.35 Mexican pesos per room, per night (approx. $1.33 USD), designated for environmental purposes. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.



All hours, fees, amenities, information and services are subject to change without notice.
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4 days, 3 nights
Travel Dates 12/9 - 12/20
Starting at $679 was $1019
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 1/2 - 4/11
Starting at $809 was $2039
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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