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Riu Caribe

Mexico - Cancun

Our Rating

4 Nights with Air from $669 All-Inclusive
Info Customer Reviews Questions & Answers

In and around this striking, Mayan-esque pyramid surrounded by luscious palms is where you'll find a bevy of beach aahh- ... More

Customer Rating 257 Reviews
Value
 
4.2
Service
 
4.4
Beaches & Pools
 
4.4
Dining Options
 
3.5
Room Comfort
 
3.8
4.1 out of 5
"Don't let the negative reviews stop you from booking this resort. We had a wonderful time. The hotel was nice and clean with excellent service." – Beachlover37
257 out of 314 (82%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.4
Beaches & Pools
 
4.4
Dining Options
 
3.5
Room Comfort
 
3.8
4.1 out of 5
"Don't let the negative reviews stop you from booking this resort. We had a wonderful time. The hotel was nice and clean with excellent service." – Beachlover37
257 out of 314 (82%) customers would recommend this product to a friend.
Cooler holding the ginebra Cancun's Beach Our first morning in Cancun Enjoying the view from our room! Pool Foam Fun! view from my room...its beautiful First room we checked in to. The view from our room! my new background picture Pool party view from our room looking down the beach Pool area View from Dock Evening View Beach view Beach and pool view View from our room beach day view from room Black mold ceiling Room Cool drinks! Beach view View from the balcony of my room Steak restaurant Mini Bar pool before dark view from our deck at Chichen Itza.....( fun but u cant run up the stairs so i was mad) Mega volleyball! Relaxing View from our room
All Customer Reviews
1-4 of 257 reviews. Sort by
August 12, 2019
5th year in-a-row stay

Overall we enjoyed our 5th year in-a-row stayed at Riu Caribe. Comments to make; Guestroom; did not get bar service unless I called the front desk Beach; we stayed a week and did not see any maintenance efforts to remove the dead sea weed from the beach / sand made it difficult enjoy


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Overall Rating: 5
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Dallas, TX
Age: 45-54
Travel: 1-2 trips/year

August 1, 2019
Riu loosing customer service

Previously stayed at Riu hotels during these years Riu is lacking on customer service especially front desk I am also a hotelier seeing this bad attitude at front of the house shocked me why these employees are soo rude to the customers even the manager was not concerned about the complaints . Stayed for five days very first day I requested to take all the liquors out of my room nothing happened complain about a/c not working no body came to fix it wanted to talk to a manager I was told he is very busy will get back to you never happened on my last day I requested a late checkout next day while checking out they didn’t know anything no one communicated about late checkout was charged for extra day I requested to speak to a manager he was at front desk refused to talk to me very disappointing stay If I was the manager there this type os behavior will not be tolerated and these employees will be disciplined. I will never stay with Riu again


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Overall Rating: 2
Value
 
3.0
Service
 
1.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
1.0
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From: Harrisburg PA
Age: 45-54
Travel: 3-6 trips/year

July 3, 2019
There are better places to stay

Pretty disappointed with this resort. I have been to Riu's all over Mexico, and this has been the worst. I won't make this review long: Food -- the buffet was the best place to eat. the BUFFET. The restaurants were super underwhelming, and I was unimpressed with the quality of the food. The buffet was okay, but even that needed improvements in quality and taste. Also, no room service. The drink were incredibly low quality. To the point where no one in my family (a group of 16) drank very much during the trip. The last days of the trip we just avoided drinking throughout because the drinks were so bad. Service -- they were very attentive. Always happy to help wherever they could, but it did seem like they were understaffed almost? While the service was helpful, it sometimes took time to get what we needed. Beach -- WONDERFUL. Super warm water and wonderful sand. But I knock points for the pools. Getting into the pool was almost like getting into a sauna, they were so hot. They had one swim up bar which was often overcrowded. Overall -- we visited other Rius in Cancun just to check them out, and we would have ended up paying more per person for a significantly better experience. I would recommend going elsewhere.


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Overall Rating: 3
Value
 
1.0
Service
 
3.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: California
Age: 25-34
Travel: 1-2 trips/year

July 3, 2019
Great resort, terrible mattresses

Arrived to a beautiful looking resort, didn't know that because it is a Caribe, that the lobby would be open to outside air which is humid so the entire lobby and bar areas were the same. Couldn't escape the humidity unless inside the room, enclosed restaurants, or entertainment hall. The food was good, the pool was a little too warm to feel refreshed but the beach and ocean were perfect to relax and swim in to feel refreshed. The staff was very helpful and my room was cleaned everyday. If you leave a little tip for housekeeping they'll go the extra mile for you. If not you will still have a clean room but might have to ask to get the fridge and bar restocked. These employees don't make very much and rely on our tips. Id suggest always having cash on hand for all and any staff that goes out of their way to help you. Buy your excursions from the staff inside the resort and avoid any outside street con artist as they are there. Always take enough cash to avoid using the ATM's as they will cost you way more than any of us want to pay. Overall Cancun is beautiful place to vacation, we weren't quite prepared for the humidity but we made the most out of it. I think next time we would try to shoot for a lobby area that is enclosed and has a/c going unless I'm hanging out at the beach or pool area. We were told by a local that because it is a Caribe, that it means Caribbean so they want the entire environment to have the feeling. Hope this helps out future first timers.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
2.0
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From: Fresno, CA
Age: 35-44
Travel: 1-2 trips/year

Room Information

Riu Caribe features 500 deluxe ocean view rooms and ocean front junior suites, all with balcony or terrace. Amenities include air-conditioning, minibars and liquor dispensers, satellite TV, in-room safes, and ceiling fans. Decor includes gray marble floors and bathrooms accented with charcoal marble.

Room Details

Deluxe Ocean View (DBMB)
Hotel/Studio Unit Details

Junior Suite Ocean View (SUMB)
Hotel/Studio Unit Details

What's to Love

No reservations needed at any of the restaurants.

The liquor dispensers in the rooms. The party starts and ends when you say it does.

The stress-chasing-away massages and facials at the spa. Prepare to melt.

You're near the sizzling nightlife of Cancun. Any time you want to amp it up, you can.

The city buses only costs $1. Yes, you read that right.

The heart-stopping view at night of the enchanting Nichupte Lagoon.

RiuLand, where your kids can be happily occupied for hours while you are busing chillaxin'.

 

What We'd Change

A la carte restaurants are on a first come, first serve basis, but when you plan early, you won't have to wait long.

 

Why You Should Go

The always fascinating Mayan ruins are near - Tulum or Chicen Itza.

If you want to surprise someone with a birthday cake, they'll be on it.

Don't miss a trip to Isla Mujeres - scuba there and visit the underwater art museum.

Also at Isla Mujeres, the Garrafon Nature Reserve has flora & fauna to fawn over.

Golfers, there are 18-hole golf courses that are near. Bring your A game.

You can snorkel at Nizuc water park and swim with coral, sharks and rays. Dive in.

There are oceans of water sports - catamarans, windsurfing, water skiing and more.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Windsurfing
  • Sailing
  • Aerobics
  • 24 Hour All-Inclusive
  • Safe Deposit Box
  • Medical Services ($)
  • Ping Pong
  • 5 Restaurants
  • 3 Bars/Lounges
  • Porter/Bellhop
  • Massage ($)
  • Elevators
  • Laundry Facilities
  • Beach Towels
  • Snorkeling ($)
  • Spa Services ($)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Watersports Center ($)
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Internet Access


Nearby Excursions & Attractions

  • Beach
  • Casino(s)
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Museum(s)
  • Nightlife
  • Sailing
  • Scuba Diving
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Riu Caribe

Blvd Kukulcan, Km 5.5, Lote 6-C, Zona Hotelera

+52 99 88 48 7850

Hotel Description

Riu Caribe: All-Inclusive Beach Eden in Mexico

In and around this striking, Mayan-esque pyramid surrounded by luscious palms is where you'll find a bevy of beach aahh-some: unlimited cocktails, food, sea creatures, a spa and water sports. But that's just the tip of the beachberg. Everything you could ever imagine is here, maybe even some things you never knew you liked. The memories you make here will resonate long after you've left this escape-haven.

It's Time to Get Your Riu On.

Sister Property Exchange Privileges
Guests staying at Riu Caribe enjoy exchange privileges at Riu Cancun! Privileges include access to all of the sister resort's facilities, dining and bars/lounges.



DINING

Influenced by Mesoamerican and European traditions, you'll want to prime your taste buds for this array of gourmet flavors that include Asian, a steakhouse, an international buffet (with a full American breakfast), pizza and Mexican, (of course). Here, you'll nosh on and on.

Albatros
Type: International
Hours: Breakfast - daily, 7am-10am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6pm-10pm
Description: Full American breakfast buffet and on-the-spot cooking stations; pizzas, pasta, salads and assorted desserts for lunch. Dinner offers buffets and dishes prepared on the spot.

Maria Margarita
Type: Mexican
Hours: Daily, 6pm-10pm
Description: Mexican cuisine with a la carte, buffet starters and dessert.
Dress code: Casual elegance. Long pants for men.

Gaviotas
Type: Casual
Hours: Daily, 6pm-10pm
Description: A la carte dinners are served at this poolside restaurant.
Dress code: Casual elegance. Long pants for men.

Shangri La
Type: Asian
Hours: Daily, 6pm-10pm
Description: Buffet restaurant serving Asian cuisine.
Dress code: Casual elegance. Long pants for men.

Pizzeria
Type: Pizza
Hours: Daily, 10am-6pm
Description: Open-air spot above beach serving pizza and drinks.

All hours are subject to change.

BARS/NIGHTLIFE

Even though the crazy wild Cancun nightlife is near, here you can revel in some raucously good times. Plant yourself at the swim-up bar. Grab a game at the sports bar. Get gussied up and hit the nightclub. It's a Party Buffet, but it won't start without you.

Sports Bar
Serving snacks and drinks. Open 24 hours a day

Swim-up Bar
Daily, 10am-midnight.

Lobby Bar
Daily, 10am-midnight.

Night Life
Live music, shows and fantastic Riu evening programs. Don't miss the Pacha Nightclub.



BEACHES AND POOLS

Situated on the north side of Cancun Island, the resort is hugged by an epic 300-yard beach with turquoise water on one side and Nichupte Lagoon on the other. For more fun, there are three shimmering, freshwater pools, one that's a splash zone aka children's section. Soak it all in.

SPORTS/ACTIVITIES

Water

  • Dive lessons
  • Windsurfing
  • Catamaran
  • Kayaking
  • Body surfing
  • Snorkeling equipment

Land

  • Tennis
  • Fitness center
  • Table tennis
  • Beach volleyball
  • Aerobics
  • Airgun range

Golf
Guests receive 50% off of green fees at the 18-hole Mayan Palace Golf Riviera Maya golf course, located about an hour's drive from Riu Caribe. Guests also receive 25% off of green fees at the beautiful par 72, 18-hole course at the Hilton Cancun Golf Club, located about a 15-minute drive from Riu Caribe.



INTERNET

Guests can use Wi-Fi in the lobby area for 90 consecutive minutes, daily. Wi-Fi is available in guest rooms for an additional charge.

SPA SERVICES

Renova Spa, coupled with the relaxing setting of Cancun, provides the ideal retreat from your daily routine. The programs are designed to provide splendid comfort and rest through treatments, therapy and advanced body care. Renova Spa offers full salon services, massages, body treatments, and packages to renew the body and spirit.
The facilities provide the following services:
  • Steam
  • Sauna
  • Facials
  • Massages
  • Body treatments
  • Special treatments
  • Pedicure & manicure
  • Wedding packages


WEDDING/HONEYMOON

Riu Caribe offers wedding and honeymoon packages. Please contact the resort directly for more information.

CHILD CARE

  • Children's swimming pool
  • Children's playground
  • Daytime entertainment program for children ages 4-12
  • Baby sitters available (24 hour advanced notice required)


ADDITIONAL INFORMATION

Location
Riu Caribe is located 14.5 miles from Cancun International Airport (CUN), 3.7 miles from downtown Cancun and 2.5 miles from the Convention Center.

Check In/Check Out
Check-In: 3pm. Check-Out: 11am.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

MIN CHECK-IN AGE/SPRING BREAK POLICY: Student/Spring Break groups or individuals, regardless of age are not allowed at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.

Smoke-free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel except in specifically designated areas.

Currency Policy
Please note that as of June 1, 2011, Riu Resorts in Mexico no longer accept or exchange U.S. Dollars at the front desk. ATM's are available in the lobby of each resort for withdrawals in Mexican currency.

Sanitation Tax
Effective March 1, 2019, guests are required to pay a sanitation tax of $25.35 Mexican pesos per room, per night (approx. $1.33 USD), designated for environmental purposes. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 8/19 - 12/23
Starting at $669 was $949
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5 days, 4 nights
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