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Riu Cancun

Mexico - Cancun

Our Rating
1-833-293-8786
4 Nights with Air from $1,079 All-Inclusive
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Customer Rating
Value
 
4.4
Service
 
4.5
Beaches & Pools
 
4.5
Dining Options
 
4.1
Room Comfort
 
4.1
4.3 out of 5
"Amazing resort! Awesome drinks, food, service, location, and best of all, it'll keep you feeling like you're on vacation the way it is meant to be. Been to cancun a lot, and this hotel has been the onl..." – egyptianboy69
160 out of 191 (84%) customers would recommend this product to a friend.
Fun times View from our room Our view Pool side Leaving the resort boarding ferry From my balcony When my bed is made up you come back to this beautiful creature. View from Lunch Room view View from pool with bar Picture of Bed view from ferry leaving to dolphin swim View from room balcony Our room view
All Customer Reviews
1-4 of 162 reviews. Sort by
October 21, 2018
Great Value

This destination was chosen for a wedding which we were attending. The resort was very nice, clean, friendly workers and great food options. I felt very safe at this resort. I would recommend this resort to many friends. The only concern we had was making a change in my daughter who was traveling. We accidentally listed the wrong daughter on the reservation. I was able to pay $50.00 to make the change, but the resort and transfer never received the name change. This was my mistake, however, the transfer and hotel worked with me. The resort trusted that I called to make the change.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Minnesota
Age: 45-54
Travel: 3-6 trips/year

October 12, 2018
Beautiful Resort!

My boyfriend and I chose this resort almost entirely based on reviews, and we read A LOT of reviews! We wanted a place that had decent nightlife but wasn’t a huge party scene, and Riu was perfect for that. there was entertainment every night in the huge indoor/outdoor theatre so you could sit at the pool bar and watch from a distance or get there earlier for closer seating. the entertainment was one of the best parts of it; a michael jackson tribute show, rock station show, etc. we only left the resort one night for a “club crawl” to Congo Bar, Senior Frogs, and Coco Bongos, so the other 3 nights we would get dinner and then watch whatever show was going on. the food was better than other resorts i’ve been to but still nothing to rave about. the buffet had a huge variety of food but was the kind of food that looks delicious and then kind of disappoints. the other options besides the buffet were sparse, and i’m a picky eater so neither of the sit-down restaurants were food i would even eat, so we stuck with the buffet for every meal which got a little boring. the room and the pools were both exactly what we wanted though. we had the standard room but it still had a balcony with chairs and an ocean view(one of my musts) and the bathroom/shower was amazing. there were at least three pools to choose from, four of you count the one that is a multi-level infinity pool right on the beach. the entire resort is up high enough that no matter where you are you are overlooking the ocean, which we loved. multiple bars to choose from and the drinks were good, as were the bartenders. staff was helpful any time we needed assistance, and almost anywhere you sit down someone comes to offer drinks and will serve them to you, which isn’t something other places do. we didn’t get in the ocean because of all the seaweed but the resort staff was great at keeping the beach clean, someone was always out there raking it. we left the resort a few times to go shopping and felt safe for the most part, you just have to constantly fend off people wanting money/tips for everything(ex. stopping traffic to let us cross the road, taking pictures with us in costumes) so you have to either ignore or say no thank you to everything or just tip them and move on, not a big deal. We paid $20/person for airport transportation with Amstar and got so much more than just that. when we arrived, we met with an amstar representative and he was basically our concierge the entire trip. he was on-site 8-5 every day if we needed help planning excursions or just had questions about the resort or Cancun in general. basically, he was our point of contact rather than the resort staff for most things, which was helpful because he has the experience and connections that we don’t, and we were “his clients” so he’s there to help us, where as the hotel staff is focused on everyone. it was awesome and we had no idea we were getting that service. Riu Cancun is in the perfect location for anything you want to do, and overall the trip was everything we hoped it would be. next time we go to mexico we will probably stay somewhere else, but that’s only because there are SO many options and other places that we’d like to see and experience, rather than doing the same thing. Riu Cancun absolutely met our expectations and then some, so if it has what you’re looking for and you’re trying to choose, you will be happy you chose this place in the end!


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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Alexandria, IN
Age: 25-34
Travel: 1-2 trips/year

September 11, 2018
Not a good experience

No A/C in room, ripped off on a tour to help out with no a/c. My son got food poisoning from sports bar refrigerated hamburgers.


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Overall Rating: 2
Value
 
0.0
Service
 
0.0
Beaches & Pools
 
0.0
Dining Options
 
0.0
Room Comfort
 
0.0
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From: Silver Spring Maryland
Age: 45-54
Travel: 7+ trips/year

September 11, 2018
Riu Cancun

My husband and i went for 6 days and stayed at Riu Cancun. It was AWESOME!!! The staff was wonderful, the food was great and the atmosphere! The drinks were on Point!!

Riu Cancun
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Overall Rating: 5
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From: Connecticut
Age: 25-34
Travel: 1-2 trips/year

Room Information

569 guest rooms complete with A/C, hair dryer, telephone, minibar, liquor dispenser, satellite TV, in-room safe, iron/ironing board, ceiling fan, and a private balcony or terrace.

Room Details

Double Room Ocean View (DBMB)
Hotel/Studio Unit Details

Junior Suite Ocean View (SUMB)
Hotel/Studio Unit Details

What's to Love

No reservations needed at any of the restaurants.

No golf carts needed here to get around - you can stumble from the pool to the beach to the restaurants & bars easily.

Three pools with ocean views and breezes means you and your travel mate/partner/husband/wife/dog won't be on top of each other.

The soul-soothing whirlpool off the gym. Yea - you can picture yourself there.

The delicious food & drinks, incredible service, fun-loving entertainment - it's like being wrapped in a cozy beach blanket.

At the cooking stations at the restaurants, they'll cook you up something "on the fly" - now that's what you're talking about!

 

What We'd Change

The gift shop at the resort is a bit pricey, but right across the street is a large supermarket so you can pick up any groceries you might want or things you forgot for a lot cheaper.
 

Why You Should Go

It's about 13 miles from the airport & in the smokin' hot Cancun resort area. You've landed in the epicenter of Awesome.

Don't miss Isle Mujeres - stunning beaches, fresh seafood, loads of culture. In town, you can find a museum or two!

You can rent a bicycle and explore that nearby shopping center (or go all the way downtown).

Soak up all that Riu Caribe (sister resort!) has to offer - the diving pool is da bomb.

Available Amenities

  • Beach
  • Volleyball
  • Cable/Satellite TV
  • Children's Activities
  • Conference Facilities ($)
  • Daily Maid Service
  • Golf Course ($)
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Pool Bar
  • Swimming Pool(s)
  • Scuba Diving ($)
  • Sailing
  • 24 Hour All-Inclusive
  • Game Room
  • Bicycle Rental
  • 5 Restaurants
  • 6 Bars/Lounges
  • Nightclub
  • Snack Bar
  • Canoes
  • Massage/Spa Treatments ($)
  • Wedding Services ($)
  • Sports Bar
  • Wireless Internet Access ($)
  • Fitness Center
  • Beach Towels
  • Loungers at Beach and Pool
  • Tour and Island Information
  • Introductory Scuba Lesson
  • Evening Entertainment
  • Wireless Internet in lobby
  • Business Center


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Grocery Store(s)
  • Scuba Diving
  • Watersports Rentals

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Riu Cancun

Blvd Kukulcan, Km 9, Manzana 50, Lote 5, Zona Hotelera

011-52-998-848-7151

Hotel Description

Riu Cancun: In the Heart of Cancun's Resort Zone

Awwww, it's vacation time! And traveling to Cancun is so crazy simple, especially since the Riu Cancun is so close to the airport - aren't you glad you'll be frolicking on those white sands in no time?! The gleaming pool waters, the soothing ocean waves and a big 'ole Mojito (hey, take your own insulated cup to keep it even cooler) are calling your name. It's time to shake, rattle and roll because sometimes vacations only come around every now and then.



DINING

You'll have variety, some traditional favorites (pizza, pasta and salads) and cooking stations throughout the day so you can order up exactly what you want. Plus, it's Mexico so you know you'll feast on someone's Grandma's guac and salsa recipe.

Miramar
Type: International
Hours: Open for breakfast, lunch and dinner.
Description: Full American breakfast buffet, live cooking stations throughout the day, and themed buffets for dinner three times a week.

La Toscana
Type: Italian
Hours: Open for dinner.
Description: A la carte menu with buffet starters and delectable desserts.
Dress code: Men - Long trousers and no sleeveless shirts.

Kawachi
Type: Asian
Hours: Open for dinner.
Description: A la carte Asian dishes prepared especially for you.
Dress code: Men - Long trousers and no sleeveless shirts.

Turquesa
Type: Grill and steakhouse
Hours: Open daily.
Description: During the day enjoy fresh grilled specialties by the pool and at night, the restaurant becomes a steakhouse.
Dress code: Casual during the day. Formal attire for the evening (Men - Long trousers and no sleeveless shirts.)

Coral
Type: Grill
Hours: Open daily.
Description: Poolside grill.

All hours subject to change.



BARS/NIGHTLIFE

You'll find local and imported beverages at the bars and since you're at an all-inclusive, you can order as many as you want - there's no judging here - just like no one will judge your dancin' skills at the disco. And, the sports bar is bound to get a little rowdy, too - you saw that foosball table, right?

La Punta
Lobby bar. Open daily.

La Fiesta
Lounge bar. Open daily.

Sports Bar
Open 24 hours.

Corner Bar
Open daily.

Poolside Bar
Open daily.

Pacha
Disco. Open six nights a week.



BEACHES AND POOLS

Three shimmering pools and an infinity pool with drop dead gorgeous views - you're going to be at that swim-up bar lots (unlimited drinks all day, all week!) Of course, loungers, umbrellas and towels are all available to you. Best part - just a step or two off the sun terrace is Cancun's claim to fame - soft sands and sparkling seas.

SPORTS/ACTIVITIES

Water

  • Catamaran
  • Kayaking
  • Snorkeling
  • One introductory scuba diving lesson in the pool

For an additional charge:

  • Motorized water sports

Land

  • Fitness
  • Ping pong

Golf
Golf is located near the resort at Cancun Golf Club at Pok Ta Pok and at Moon Palace Golf & Spa Resort.



INTERNET

Guests can use Wi-Fi in the lobby area for 90 consecutive minutes, daily. Wi-Fi is available in guest rooms for an additional charge.

SPA SERVICES

Guests can relax and be rejuvenated at the Renova Spa, offering beauty treatments, massages and spa services (fees apply).

WEDDING SERVICES

Wedding packages are available at this resort. Contact the resort directly for details.

CHILD CARE

Daytime entertainment program for children ages 4-7 and 8-12 is offered at RiuLand daily. Young guests of the hotel can enjoy the children's playground and the children's pool.

ADDITIONAL INFORMATION

Location
Riu Cancun is located about 30 minutes from Cancun International Airport (CUN).

Check-In/Check-Out
Check-in: 3pm. check-out: noon. A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel, except in specifically designated areas.

Currency Policy
Riu Resorts in Mexico no longer accept or exchange U.S. dollars at the front desk; ATMs are available in the lobby of each resort for withdrawals in Mexican currency.



MIN CHECK-IN AGE/SPRING BREAK POLICY: Student/Spring Break groups or individuals, regardless of age are not allowed at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.

All hours, fees, amenities, information and services are subject to change without notice.
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