Search
Deals
Cruises
Support
Account

Riu Cancun

Mexico - Cancun

Our Rating
4 Nights with Air from $679 All-Inclusive
Info Customer Reviews Questions & Answers

Awwww, it's vacation time! And traveling to Cancun is so crazy simple, especially since the Riu Cancun is so close to th ... More

Less

Customer Rating 128 Reviews
Value
 
4.3
Service
 
4.5
Beaches & Pools
 
4.4
Dining Options
 
4.1
Room Comfort
 
4.1
4.3 out of 5
"Amazing resort! Awesome drinks, food, service, location, and best of all, it'll keep you feeling like you're on vacation the way it is meant to be. Been to cancun a lot, and this hotel has been the onl..." – egyptianboy69
125 out of 151 (83%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.5
Beaches & Pools
 
4.4
Dining Options
 
4.1
Room Comfort
 
4.1
4.3 out of 5
"Amazing resort! Awesome drinks, food, service, location, and best of all, it'll keep you feeling like you're on vacation the way it is meant to be. Been to cancun a lot, and this hotel has been the onl..." – egyptianboy69
125 out of 151 (83%) customers would recommend this product to a friend.
Our view When my bed is made up you come back to this beautiful creature. From my balcony View from pool with bar Leaving the resort Picture of Bed View from Lunch Fun times Our room view View from room balcony View from our room view from ferry leaving to dolphin swim boarding ferry
All Customer Reviews
1-4 of 128 reviews. Sort by
February 5, 2018
Rooms feel like an old office space

I have been to Mexico before but stayed at the Hyatt Ziva. This time around the Hyatt wasn't available so I picked RIU to be close to the nightlife strip. Things started off wrong when the front desk staff gave us towel keys and no room keys. We got all the way to our room on the 11th floor to realize we had no room keys. We had to walk all the way back while the front desk argued us down about giving us keys. The room was eh. Lets just say I barely slept. The bed had no real blanket. There was 2 sheets on the bed and under the second one was a DIRTY matress. I should not have been able to see the dirty matress but of course there was one sheet covering the bed and one to cover with. There was a rough fleece blanket in the closet that my husband and I used. The room looked old and outdated. The bathroom was very old and outdated. The towels were a brown color! I have never seen brown towels at a hotel! The best part about the room was the terrace. Overall, the food was okay, the beach is supper small, and the bartenders were being cheap with the cheap liquor :/ mainly ate at the buffet for our stay and it was okay. Upon leaving, my husband and I took off our wristbands and when we went to check out, the staff asked for the bands, which were up in our room. NO ONE INFORMED US WE HAD TO ACTUALLY RETURN THOSE AT THE FRONT DESK. So again we had to take a trip back to the room. The front desk staff said they would have to hold us there or we would have to pay. So of course I didn't want to be in that place any longer. I went back up for them! I didn't interact with the staff too much but they didn't look too friendly. There were no smiles or greetings throughout the resort. But if you want to save and won't spend much time in your room this is the place to be.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
1.0
User Image

From: New York City
Age: 25-34
Travel: 3-6 trips/year

February 3, 2018
I love Cheap Caribbean and The Riu!

My husband and I booked this trip and it was our first time using Cheap Caribbean and I am amazed at how seamless it went! Not only that but what an incredible value we got! The RIU Resort is absolutely beautiful and also incredibly IMMACULATE. Everywhere we went there were workers cleaning everything from the floors to the glass. The pools were extremely clean, the entertainment by the pool was lively and the people working the bar bent over backwards to make your drink exactly the way you want it. The resort offers 4 restaurants and also has an amazing Buffet with every possible food choice you could imagine. I normally do not eat Breakfast but was able to find amazing healthy green and banana drinks, fruits, yogurt eggs anyway you like them and a huge variety of other foods. The dinner buffet was the same. I loved it so much that we ate Buffet the entire time we were there! Also, the Sports Bar is open 24 hours so you will always be able to eat if you are hungry. The room is cleaned for you every single day. I always made sure to leave a $5 tip for the woman who cleaned. It was so nice to be able to come back to an sparkling room after a day out including a made bed. At the end of the trip I was able to go to Customer Service and print out our Boarding Passes which made the trip home really simple. We basically checked our bag and ran through customs. We will be back to this resort. I read some negative reviews after booking and I must tell you I am a very picky person and this all-inclusive exceeded my standards !


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: NY NY
Age: 55-64
Travel: 3-6 trips/year

January 28, 2018
First Cancun vacation

It was beyond amazing and I will be returning for future vacations. The resort was clean, friendly staff and many activities to do at the resort every night. The beachview from my room was awesome.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Rochester, New York
Age: 25-34
Travel: 1-2 trips/year

January 12, 2018
Riu Cancun

this is our first time to be in Cancun. it was such an amazing experience to stay in Riu Cancun. the hotel was very clean and not bugs bothered us. We really love the various choice of food in the hotel. You can really have a choice of any kind delicious international food there. some restaurents are right by the beach. We enjoyed the fatastic beach with our food. They offered different types of BBQ food by the swimming pool every noon. We also loved the show every night even our toddler loved the performance. We definitely would visit the hotel again next time and recommend it to our friends.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: new york
Age: 35-44
Travel: 1-2 trips/year

Room Information

569 guest rooms complete with A/C, hair dryer, telephone, minibar, liquor dispenser, satellite TV, in-room safe, iron/ironing board, ceiling fan, and a private balcony or terrace.

Room Details

Double Room Ocean View (DBMB)
Hotel/Studio Unit Details

Junior Suite Ocean View (SUMB)
Hotel/Studio Unit Details

What's to Love

No reservations needed at any of the restaurants.

No golf carts needed here to get around - you can stumble from the pool to the beach to the restaurants & bars easily.

Three pools with ocean views and breezes means you and your travel mate/partner/husband/wife/dog won't be on top of each other.

The soul-soothing whirlpool off the gym. Yea - you can picture yourself there.

The delicious food & drinks, incredible service, fun-loving entertainment - it's like being wrapped in a cozy beach blanket.

At the cooking stations at the restaurants, they'll cook you up something "on the fly" - now that's what you're talking about!

 

What We'd Change

The gift shop at the resort is a bit pricey, but right across the street is a large supermarket so you can pick up any groceries you might want or things you forgot for a lot cheaper.
 

Why You Should Go

It's about 13 miles from the airport & in the smokin' hot Cancun resort area. You've landed in the epicenter of Awesome.

Don't miss Isle Mujeres - stunning beaches, fresh seafood, loads of culture. In town, you can find a museum or two!

You can rent a bicycle and explore that nearby shopping center (or go all the way downtown).

Soak up all that Riu Caribe (sister resort!) has to offer - the diving pool is da bomb.

Available Amenities

  • Beach
  • Volleyball
  • Cable/Satellite TV
  • Children's Activities
  • Conference Facilities ($)
  • Daily Maid Service
  • Golf Course ($)
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Pool Bar
  • Swimming Pool(s)
  • Scuba Diving ($)
  • Sailing
  • 24 Hour All-Inclusive
  • Game Room
  • Bicycle Rental
  • 5 Restaurants
  • 6 Bars/Lounges
  • Nightclub
  • Snack Bar
  • Canoes
  • Massage/Spa Treatments ($)
  • Wedding Services ($)
  • Sports Bar
  • Wireless Internet Access ($)
  • Fitness Center
  • Beach Towels
  • Loungers at Beach and Pool
  • Tour and Island Information
  • Introductory Scuba Lesson
  • Evening Entertainment
  • Wireless Internet in lobby
  • Business Center


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Grocery Store(s)
  • Scuba Diving
  • Watersports Rentals

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Riu Cancun

Blvd Kukulcan, Km 9, Manzana 50, Lote 5, Zona Hotelera

011-52-998-848-7151

Hotel Description

Riu Cancun: In the Heart of Cancun's Resort Zone

Awwww, it's vacation time! And traveling to Cancun is so crazy simple, especially since the Riu Cancun is so close to the airport - aren't you glad you'll be frolicking on those white sands in no time?! The gleaming pool waters, the soothing ocean waves and a big 'ole Mojito (hey, take your own insulated cup to keep it even cooler) are calling your name. It's time to shake, rattle and roll because sometimes vacations only come around every now and then.



DINING

You'll have variety, some traditional favorites (pizza, pasta and salads) and cooking stations throughout the day so you can order up exactly what you want. Plus, it's Mexico so you know you'll feast on someone's Grandma's guac and salsa recipe.

Miramar
Type: International
Hours: Open for breakfast, lunch and dinner.
Description: Full American breakfast buffet, live cooking stations throughout the day, and themed buffets for dinner three times a week.

La Toscana
Type: Italian
Hours: Open for dinner.
Description: A la carte menu with buffet starters and delectable desserts.
Dress code: Men - Long trousers and no sleeveless shirts.

Kawachi
Type: Asian
Hours: Open for dinner.
Description: A la carte Asian dishes prepared especially for you.
Dress code: Men - Long trousers and no sleeveless shirts.

Turquesa
Type: Grill and steakhouse
Hours: Open daily.
Description: During the day enjoy fresh grilled specialties by the pool and at night, the restaurant becomes a steakhouse.
Dress code: Casual during the day. Formal attire for the evening (Men - Long trousers and no sleeveless shirts.)

Coral
Type: Grill
Hours: Open daily.
Description: Poolside grill.

All hours subject to change.



BARS/NIGHTLIFE

You'll find local and imported beverages at the bars and since you're at an all-inclusive, you can order as many as you want - there's no judging here - just like no one will judge your dancin' skills at the disco. And, the sports bar is bound to get a little rowdy, too - you saw that foosball table, right?

La Punta
Lobby bar. Open daily.

La Fiesta
Lounge bar. Open daily.

Sports Bar
Open 24 hours.

Corner Bar
Open daily.

Poolside Bar
Open daily.

Pacha
Disco. Open six nights a week.



BEACHES AND POOLS

Three shimmering pools and an infinity pool with drop dead gorgeous views - you're going to be at that swim-up bar lots (unlimited drinks all day, all week!) Of course, loungers, umbrellas and towels are all available to you. Best part - just a step or two off the sun terrace is Cancun's claim to fame - soft sands and sparkling seas.

SPORTS/ACTIVITIES

Water

  • Catamaran
  • Kayaking
  • Snorkeling
  • One introductory scuba diving lesson in the pool

For an additional charge:

  • Motorized water sports

Land

  • Fitness
  • Ping pong

Golf
Golf is located near the resort at Cancun Golf Club at Pok Ta Pok and at Moon Palace Golf & Spa Resort.



INTERNET

Guests can use Wi-Fi in the lobby area for 90 consecutive minutes, daily. Wi-Fi is available in guest rooms for an additional charge.

SPA SERVICES

Guests can relax and be rejuvenated at the Renova Spa, offering beauty treatments, massages and spa services (fees apply).

WEDDING SERVICES

Wedding packages are available at this resort. Contact the resort directly for details.

CHILD CARE

Daytime entertainment program for children ages 4-7 and 8-12 is offered at RiuLand daily. Young guests of the hotel can enjoy the children's playground and the children's pool.

ADDITIONAL INFORMATION

Location
Riu Cancun is located about 30 minutes from Cancun International Airport (CUN).

Check-In/Check-Out
Check-in: 3pm. check-out: noon. A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required at this resort.
A 4-night minimum stay is required Oct 16, 2017-Sept 30, 2018.

Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel, except in specifically designated areas.

Currency Policy
Riu Resorts in Mexico no longer accept or exchange U.S. dollars at the front desk; ATMs are available in the lobby of each resort for withdrawals in Mexican currency.



All hours, fees, amenities, information and services are subject to change without notice.
Close
 

Choose Your Options

Depart:  
Number of Rooms:
 
Room 1 Details:
  • Double Room Ocean View
- or -
Choose a Vacation Package
and Save More!
$100 Air Credit More
5 days, 4 nights
Travel Dates 4/7 - 8/31
Starting at $679 was $1129
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 8 days left to book!
$100 Air Credit More
5 days, 4 nights
Travel Dates 2/25 - 4/1
Starting at $769 was $1599
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 8 days left to book!
$35 Spa Credit More
5 days, 4 nights
Travel Dates 9/1 - 10/26
Starting at $689 was $1009
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 10 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST