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Reflect Krystal Grand Cancun

Mexico - Cancun

Our Rating

4 Nights with Air from $589 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
3.8
Service
 
3.4
Beaches & Pools
 
4.2
Dining Options
 
3.0
Room Comfort
 
3.5
3.6 out of 5
"Everything was amazing and even more beautiful than I could’ve imagined. Hotel was great, everyone was very friendly and glad to help. There is a large variety of different food options with great food..." – Briannaaaa
48 out of 76 (63%) customers would recommend this product to a friend.
Oceanview Sunset Pool daytime A beautifull moon view from hotel Breakfast, yummy !!!! Making memories Beach nighttime Awesome beach View from my room Awesome night view Infinity Pool
All Customer Reviews
1-4 of 64 reviews. Sort by
April 14, 2019
Would not attend again

Staff was decent, some seemed to almost beg for tips and made uncomfortable situations. There were next to no food options, they advertise 5 restaurants but 2 were closed and one only took 10 people per day. The other two had very very small menus.


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Overall Rating: 2
Value
 
1.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: Boston, MA
Age: 19-24
Travel: 3-6 trips/year

March 26, 2019
Overall a Very good hotel

A few things I didnt like was one the elavator were too pack. At one point one of the elavator was out of service had to walk up to the 11 th floor. Another and one thing if I ever comer back please change this process why I had to wake up early to make reservation to the BEST Mexican Restaurant I've been too and when I got there the were only certain hours u had to eat..This needs to be change a guest should be able to go when ever.....But the hotel pool and staff were awesome very courtous..keep it up


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Overall Rating: 5
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
1.0
Room Comfort
 
4.0
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From: Brooklyn
Age: 35-44
Travel: 1-2 trips/year

March 22, 2019
Lots of privacy at Krystal

The food options were pretty decent. Hacienda de los Muertos was by far the best. Drinks on the resort took quite awhile to get but they were easily accessible. There was a ton of space on the beach and we really enjoyed that. One thing I think would help is if they made it clear that you can't just save a spot with a resort towel. A lot of people left the beach and just left their towels lay and it was hard to tell if they were coming back. We witnessed one actual screaming fight because of this. (people could just take their towels to the bins if they are done...but they won't) I would recommend saying you must have a personal item on the chair to consider it saved. Room service was...ok...we didn't realize you had to put the sign asking for cleaning. In the room it said if towels were left in the tub they would be replaced. That is actually not the case unless you put the sign on the door.Airport transfers were great, as was our Amstar rep Rosemberg. At check in they brought a glass of champagne which was really nice but it took less than a minute to realize that meant that we were sucked in to listening to their presentation at one of their desks. This was fine and only lasted maybe 15 minutes, but they were VERY pushy. We made it very clear that we only had 4 nights and this time around wanted to just relax. They made us feel guilty for not using the spa and not wanting excursions. Once we got away, they remembered us and still cornered us every time we passed the next couple days. This would be probably the only reason I would not return to this resort. Otherwise we were super happy with our trip and would highly recommend the resort, beach and of course cheapcaribbean!


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Overall Rating: 5
Value
 
5.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Wisconsin
Age: 25-34
Travel: 3-6 trips/year

March 4, 2019
Nice place

I had an overall good stay at this resort. The only complaint that I have is that for it being an all inclusive resort, there were quite a few things that had "extra fees" than I would have liked. There are certain areas of the hotel that are "Premier Status" and if you are not in that category and wish to use/lounge in that area, you have to pay. These certain areas are not well marked or labeled for guests to see. So, it is a little embarrassing when a staff member approaches and asks for payment or for you to move.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
User Image

From: NJ
Age: 25-34

Room Information

Two stunning towers, one specifically for Altitude Club guests, host 395 beautiful rooms and suites offering stunning views of the Caribbean Sea and Nichupte Lagoon. Rooms and suites in the Altitude Club tower offer additional amenities including a private longe, exclusive access to an adults-only infinity pool and so much more!

Each room also comes with a personal tablet with a directory of services including: room service, events calendar, spa booking requests, room upgrades, activity schedule, daily news and more!

Room Details

Deluxe Room
Hotel/Studio Unit Details

Deluxe Partial Ocean View
Hotel/Studio Unit Details

Deluxe Ocean Front
Hotel/Studio Unit Details

Family Suite Ocean Front
Hotel/Studio Unit Details

Honeymoon Suite Ocean Front
Hotel/Studio Unit Details

Altitude Suite
Hotel/Studio Unit Details

Altitude Suite Ocean Front
Hotel/Studio Unit Details

What's to Love

The UNLIMITED-LUXURY® INCLUSIONS give you everything you could ever dream of at an all-inclusive

Upgrading to the Altitude Club gives you access to the adults-only pool. Say hello to kid-free relaxation!

Indulging in a day of pampering at the Reflect Spa, it's a dream!

 

What We'd Change

The drive from the airport can seem like forever when paradise is waiting, but trust us, it's worth the wait!
 

Why You Should Go

The intimate layout of this resort will have you feeling like you're in a secluded paradise, right in the middle of everything Cancun has to offer

The theme parties, oceanfront bars and entertainment venues will keep you entertained for your whole vacation!

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Playground
  • Swimming Pool(s)
  • Scuba Diving ($)
  • 24 Hour Front Desk
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • 5 Restaurants
  • 5 Bars/Lounges
  • Shopping
  • Multilingual Staff
  • Massage ($)
  • Elevators
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Health Club
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Horseback Riding
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Tennis Courts
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Reflect Krystal Grand Cancun

Pso Kukulcan, km 9 lotes 9 y 9 A

+52 998 848 9800

Hotel Description

Reflect Krystal Grand Cancun

Reflect Krystal Grand Cancun is located on a sunny, stretch of powder-white sand, offering breathtaking views of the sparkling blue, Caribbean water. This beautiful resort offers everything you could possibly need for a relaxing, beach vacation!

Four shimmering swimming pools (including a children's pool and an Altitude Club, adults-only, infinity pool) offer something for every traveler's tastes. Delicious meals and treats are available at three a la carte dining options, a buffet, a ceviche bar, and a deli cafe with no required reservations. Five bars and lounges serve a wide array of cocktails and unlimited top-shelf spirits. Supervised fun for kids 3-12 is available at the Explorer's Club allowing adults to sneak away and enjoy pampering at the spa. Reflect Krystal Grand Cancun caters to every vacation style and creates the perfect atmosphere for moments to remember forever.

Guests who book Altitude Club suites receive upgraded services and amenities including the following:

  • Private check-in/check-out at the Private Lounge
  • Daily continental breakfast, afternoon hors d'oeuvres and desserts in the lounge
  • 24-hour room service with a variety of healthy options
  • Exclusive, onsite bar for members only
  • Access to pool and beach Bali bed rentals, with 1 complimentary day per stay
  • Exclusive, Altitude Club are on the beach near the Beach Bar & grill
  • and much more!


DINING

Restaurant O
Type: International buffet
Hours: Breakfast 6:30am-11am; Dinner 5pm-11pm.
Description:International offerings serving breakfast and dinner buffets.
Dress code: Casual

The Grill
Type: Hours: Lunch and dinner 12pm-11pm.
Description: A la carte grilled specialties served for lunch and dinner
Dress code: Casual

Risotto
Type:Italian
Hours: Dinner 6:30-11pm
Description: A la carte Italian cuisine
Dress code: Casual elegance

Ayami
Type:Asian
Hours: Dinner 6:30-11pm
Description: A la carte Asian cuisine
Dress code: Casual elegance

The Beach Bar & Grill
Type: Bar favorites
Hours: 10am- 6pm
Description: Snack favorites like ceviche, burgers, nachos and more
Dress code: Casual

The Deli
Type: Deli favorites
Hours: Dinner 6am- 11pm
Description: Coffee, tea, bagels, salads and desserts.

El Mortero
Type: Mexican
Hours: Dinner, 6:30pm-11pm
Description: As part of the culinary experience, the hotel offers guests authentic Mexican Cuisine at the traditional El Mortero, which is located on the main strip, walking distance from the resort. Reservations Required.
Dress code: Casual elegance

Hours are subject to change. All restaurant openings rotate throughout the week. Number of restaurants open for each meal is dependent upon occupancy levels.



BARS/NIGHTLIFE

Lobby Bar
Open daily, 5pm-11pm

The Lounge & Terrace
Open daily, 10am-12am

The Pool Bar
Open daily, 10am-6pm

K Bar
Open daily, 11am-5pm

Altitude Club Bar
Open daily, 12pm-7pm (Located in the Altitude Tower and exclusively for Altitude Club guests.)



BEACHES AND POOLS

Spend the day lounging by one of the four shimmering swimming pools or relax with your toes in the sand as you lounge by the ocean.



SPORTS/ACTIVITIES

Water

  • Swimming
  • Water Aerobics
  • Motorized Water Sports ($ through Aquaworld)
  • Scuba Diving ($ through Aquaworld)

Land

  • Yoga
  • Pilates
  • Ping Pong
  • Dance Lessons
  • Golf ($ nearby)
  • Beach Volleyball
  • Beach Football

INTERNET

Wi-Fi is available for all guests.

SPA SERVICES

Spa services are available at The Reflect Spa for an additional fee.


WEDDING SERVICES

Wedding services are available at the resort.

CHILD CARE

Child care is available for kids ages 3-12 in the Explorer's Kid's Club, which includes all things crafts, games, snacks, meals and much more. Open daily from 9am- 5pm.

Babysitting services are available at an additional fee. Reservations must be made 24-hours before requested time at the concierge desk.

Reflect Krystal has something fun for teens (ages 13-17), too! Open daily from 12pm- 8pm, Core Zone offers a variety fun games including a pool table, air hockey, foosball, video games and much more!



ADDITIONAL INFORMATION

Location
Located in beautiful Cancun
25-minute car ride from the airport
15-minute car ride from the downtown Cancun

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

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5 days, 4 nights
Travel Dates 5/5 - 12/1
Starting at $589 was $1539
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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