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Reflect Krystal Grand Cancun

Mexico - Cancun

Our Rating

4 Nights with Air from $849 All-Inclusive
Info Customer Reviews Questions & Answers

Reflect Krystal Grand Cancun is located on a sunny, stretch of powder-white sand, offering breathtaking views of the spa ... More

Customer Rating 61 Reviews
Value
 
3.8
Service
 
3.4
Beaches & Pools
 
4.1
Dining Options
 
3.0
Room Comfort
 
3.5
3.5 out of 5
"My wife and I recently visited Reflect Krystal Grand Cancun to celebrate our 40th anniversary. We were not disappointed, in fact are wondering why it took us so long. The resort is beautiful, overlooki..." – gocats1957
45 out of 72 (62%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.8
Service
 
3.4
Beaches & Pools
 
4.1
Dining Options
 
3.0
Room Comfort
 
3.5
3.5 out of 5
"My wife and I recently visited Reflect Krystal Grand Cancun to celebrate our 40th anniversary. We were not disappointed, in fact are wondering why it took us so long. The resort is beautiful, overlooki..." – gocats1957
45 out of 72 (62%) customers would recommend this product to a friend.
Awesome beach View from my room Sunset Pool daytime Breakfast, yummy !!!! Oceanview Making memories Beach nighttime A beautifull moon view from hotel Awesome night view Infinity Pool
All Customer Reviews
1-4 of 61 reviews. Sort by
March 4, 2019
Nice place

I had an overall good stay at this resort. The only complaint that I have is that for it being an all inclusive resort, there were quite a few things that had "extra fees" than I would have liked. There are certain areas of the hotel that are "Premier Status" and if you are not in that category and wish to use/lounge in that area, you have to pay. These certain areas are not well marked or labeled for guests to see. So, it is a little embarrassing when a staff member approaches and asks for payment or for you to move.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: NJ
Age: 25-34

February 24, 2019
Not a vacation

Our stay was not a good one. There were 4 of us that went, 3 out of 4 got sick from buffet food and was down for 1 1/2 days. The food in all areas which was not many was not good, it was not done at times and quality was horrible from sitting for long time. room service was not available during later evening hours. No option for food. Restaurants had a wait. The room needed attention but maids were nice. Service in all other areas was very bad. Ask a question and answer would be don't know and they left it at that. no one to look into anything or try and help with basic needs such as an umbrella since it was raining. We were sent to 3 floors to find someone to help us. 2 of the 3 elevators were shut down for 2 days which left 1 for the whole hotel. Very bad for us to get up and down from the room so we used back stairs which were not labeled well. Not handicapped accessible in lobby restaurant. One day it rained all day with heavy winds so we had to stay inside. We went to the game room to play pool. Room was empty and we were told no we couldn't use the pool table they were for teenagers only which was none there. They tried to sell us many extracurricular activities but wouldn't help us with basic needs. I was so disappointed in this trip that I will not book cancun ever again.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Villa hills ky
Age: 45-54
Travel: 3-6 trips/year

February 21, 2019
No way

Service was poor in all areas except housekeeper was nice and one server in the bar and grill. No one wanted to help with items broke in our room but kept trying to sell us on extra activities. Shut down 2 out of 3 elevators for 2 days. No handicap access for main dining. Food was horrible in taste and 3 out of 4 in our party spent a whole day sick from food. Service for beach would take our order then not come back. We tipped every time but they didn’t have enough staff. One day we have bad storm so we asked to play pool in game hall and was told no it’s for teenagers only. Now we are adults and the room was empty, no covered seating to sit outside, no activities to do inside and we still were told no. Overall worst trip we have ever been on.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Villa hills ky
Age: 45-54
Travel: 3-6 trips/year

February 20, 2019
great for celiacs

Pros- The staff was great- specifically Gumercindo and Martha in the food department. I am celiac and noted it on my reservation. When I arrived, I was introduced to Gumercindo who is the head of the food service. He told me to let him know when and where i dined and they would accommodate me. At breakfast every morning, he or Martha would take my Omelette order and it would be cooked separately. Fish was able to be grilled at the Grill, and I was able to have risotto at the italian and stir fry at the Japanese. There was a lot of fresh fruit and gluten free pound cake available, Two nights, they even made me gluten free cheesecake :) The buffets were not as large as we have seen in the past in Cancun at other resorts, esp the lunch buffet. Just very grateful I never got glutened once! Cons- more beach and pool chairs are needed. We had an instance where we saved chairs early in the am, went to eat breakfast, came back and our stuff was taken to the reception area by the staff bc we hadnt been there in 30 minutes. With the addition of the Altitude tower, there are too many guests and not enough chairs. Location is nice by the breakwater, beach area is huge! Spa was beautiful, great massages by Laura and Consuela. The listed price is $145 for 50 minutes, however, they were not busy and offered usTWO 80 minute massages for $165! Well worth it! The Mexican restaurant that is affiliated with the resort is DELICIOUS! Esp the coconut margaritas!!! YUM! Highly recommend the melted cheese, salsa and fajitas!


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: MO
Age: 45-54
Travel: 7+ trips/year

Room Information

Two stunning towers, one specifically for Altitude Club guests, host 395 beautiful rooms and suites offering stunning views of the Caribbean Sea and Nichupte Lagoon. Rooms and suites in the Altitude Club tower offer additional amenities including a private longe, exclusive access to an adults-only infinity pool and so much more!

Each room also comes with a personal tablet with a directory of services including: room service, events calendar, spa booking requests, room upgrades, activity schedule, daily news and more!

Room Details

Deluxe Room
Hotel/Studio Unit Details

Deluxe Partial Ocean View
Hotel/Studio Unit Details

Deluxe Ocean Front
Hotel/Studio Unit Details

Family Suite Ocean Front
Hotel/Studio Unit Details

Honeymoon Suite Ocean Front
Hotel/Studio Unit Details

Altitude Suite
Hotel/Studio Unit Details

Altitude Suite Ocean Front
Hotel/Studio Unit Details

What's to Love

The UNLIMITED-LUXURY® INCLUSIONS give you everything you could ever dream of at an all-inclusive

Upgrading to the Altitude Club gives you access to the adults-only pool. Say hello to kid-free relaxation!

Indulging in a day of pampering at the Reflect Spa, it's a dream!

 

What We'd Change

The drive from the airport can seem like forever when paradise is waiting, but trust us, it's worth the wait!
 

Why You Should Go

The intimate layout of this resort will have you feeling like you're in a secluded paradise, right in the middle of everything Cancun has to offer

The theme parties, oceanfront bars and entertainment venues will keep you entertained for your whole vacation!

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Playground
  • Swimming Pool(s)
  • Scuba Diving ($)
  • 24 Hour Front Desk
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • 5 Restaurants
  • 5 Bars/Lounges
  • Shopping
  • Multilingual Staff
  • Massage ($)
  • Elevators
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Health Club
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Horseback Riding
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Tennis Courts
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Reflect Krystal Grand Cancun

Pso Kukulcan, km 9 lotes 9 y 9 A

+52 998 848 9800

Hotel Description

Reflect Krystal Grand Cancun

Reflect Krystal Grand Cancun is located on a sunny, stretch of powder-white sand, offering breathtaking views of the sparkling blue, Caribbean water. This beautiful resort offers everything you could possibly need for a relaxing, beach vacation!

Four shimmering swimming pools (including a children's pool and an Altitude Club, adults-only, infinity pool) offer something for every traveler's tastes. Delicious meals and treats are available at three a la carte dining options, a buffet, a ceviche bar, and a deli cafe with no required reservations. Five bars and lounges serve a wide array of cocktails and unlimited top-shelf spirits. Supervised fun for kids 3-12 is available at the Explorer's Club allowing adults to sneak away and enjoy pampering at the spa. Reflect Krystal Grand Cancun caters to every vacation style and creates the perfect atmosphere for moments to remember forever.

Guests who book Altitude Club suites receive upgraded services and amenities including the following:

  • Private check-in/check-out at the Private Lounge
  • Daily continental breakfast, afternoon hors d'oeuvres and desserts in the lounge
  • 24-hour room service with a variety of healthy options
  • Exclusive, onsite bar for members only
  • Access to pool and beach Bali bed rentals, with 1 complimentary day per stay
  • Exclusive, Altitude Club are on the beach near the Beach Bar & grill
  • and much more!


DINING

Restaurant O
Type: International buffet
Hours: Breakfast 6:30am-11am; Dinner 5pm-11pm.
Description:International offerings serving breakfast and dinner buffets.
Dress code: Casual

The Grill
Type: Hours: Lunch and dinner 12pm-11pm.
Description: A la carte grilled specialties served for lunch and dinner
Dress code: Casual

Risotto
Type:Italian
Hours: Dinner 6:30-11pm
Description: A la carte Italian cuisine
Dress code: Casual elegance

Ayami
Type:Asian
Hours: Dinner 6:30-11pm
Description: A la carte Asian cuisine
Dress code: Casual elegance

The Beach Bar & Grill
Type: Bar favorites
Hours: 10am- 6pm
Description: Snack favorites like ceviche, burgers, nachos and more
Dress code: Casual

The Deli
Type: Deli favorites
Hours: Dinner 6am- 11pm
Description: Coffee, tea, bagels, salads and desserts.

El Mortero
Type: Mexican
Hours: Dinner, 6:30pm-11pm
Description: As part of the culinary experience, the hotel offers guests authentic Mexican Cuisine at the traditional El Mortero, which is located on the main strip, walking distance from the resort. Reservations Required.
Dress code: Casual elegance

Hours are subject to change. All restaurant openings rotate throughout the week. Number of restaurants open for each meal is dependent upon occupancy levels.



BARS/NIGHTLIFE

Lobby Bar
Open daily, 5pm-11pm

The Lounge & Terrace
Open daily, 10am-12am

The Pool Bar
Open daily, 10am-6pm

K Bar
Open daily, 11am-5pm

Altitude Club Bar
Open daily, 12pm-7pm (Located in the Altitude Tower and exclusively for Altitude Club guests.)



BEACHES AND POOLS

Spend the day lounging by one of the four shimmering swimming pools or relax with your toes in the sand as you lounge by the ocean.



SPORTS/ACTIVITIES

Water

  • Swimming
  • Water Aerobics
  • Motorized Water Sports ($ through Aquaworld)
  • Scuba Diving ($ through Aquaworld)

Land

  • Yoga
  • Pilates
  • Ping Pong
  • Dance Lessons
  • Golf ($ nearby)
  • Beach Volleyball
  • Beach Football

INTERNET

Wi-Fi is available for all guests.

SPA SERVICES

Spa services are available at The Reflect Spa for an additional fee.


WEDDING SERVICES

Wedding services are available at the resort.

CHILD CARE

Child care is available for kids ages 3-12 in the Explorer's Kid's Club, which includes all things crafts, games, snacks, meals and much more. Open daily from 9am- 5pm.

Babysitting services are available at an additional fee. Reservations must be made 24-hours before requested time at the concierge desk.

Reflect Krystal has something fun for teens (ages 13-17), too! Open daily from 12pm- 8pm, Core Zone offers a variety fun games including a pool table, air hockey, foosball, video games and much more!



ADDITIONAL INFORMATION

Location
Located in beautiful Cancun
25-minute car ride from the airport
15-minute car ride from the downtown Cancun

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

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$150 Instant Savings More
5 days, 4 nights
Travel Dates 3/25 - 4/20
Starting at $849 was $1719
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
$150 Instant Savings More
5 days, 4 nights
Travel Dates 4/21 - 8/17
Starting at $689 was $1599
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!
Kids Stay & Eat Free More
5 days, 4 nights
Travel Dates 8/18 - 10/26
Starting at $699 was $1439
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!

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