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Reflect Krystal Grand Cancun

Mexico - Cancun

Our Rating
1-800-880-2177
4 Nights with Air from $809 All-Inclusive
Info Customer Reviews Questions & Answers

Reflect Krystal Grand Cancun is located on a sunny, stretch of powder-white sand, offering breathtaking views of the spa ... More

Customer Rating 52 Reviews
Value
 
3.8
Service
 
3.4
Beaches & Pools
 
4.1
Dining Options
 
3.0
Room Comfort
 
3.5
3.5 out of 5
"My wife and I recently visited Reflect Krystal Grand Cancun to celebrate our 40th anniversary. We were not disappointed, in fact are wondering why it took us so long. The resort is beautiful, overlooki..." – gocats1957
38 out of 63 (60%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.8
Service
 
3.4
Beaches & Pools
 
4.1
Dining Options
 
3.0
Room Comfort
 
3.5
3.5 out of 5
"My wife and I recently visited Reflect Krystal Grand Cancun to celebrate our 40th anniversary. We were not disappointed, in fact are wondering why it took us so long. The resort is beautiful, overlooki..." – gocats1957
38 out of 63 (60%) customers would recommend this product to a friend.
Awesome beach View from my room Sunset Pool daytime Beach nighttime A beautifull moon view from hotel Awesome night view Infinity Pool
All Customer Reviews
1-4 of 52 reviews. Sort by
January 6, 2019
Hotel lacking - Cheap Caribbean great

Review Middle aged small business owners from Southern Illinois. Responsible with reasonable expectations. Cheap Caribbean was great. Reflect Grand Krystal was in a nutshell a disappointment. This was our fifth Caribbean vacation. By far the worst. Plumbing issues throughout hotel. Bathrooms by beach closed half the time. Our shower water smelled like sewer even after kindly letting hotel know. All inclusive was lacking. Top shelf spirits were difficult to obtain. Reservations needed for ALL restaurants nearly. Dress code stated casual - beware of this. Casual = fully dressed with closed toe shoes. Food was lacking variety (my husband doesn’t eat too much other than Mexican or American). Worst Mexican food we’ve had period. Harassed by “time share/Altitude” employees every time we were on lobby floor. Ceiling leaked from condensation from air conditioning in our room. Pillowcases had holes/rips in them. We were an all inclusive package/purchase. No wrist bands for all inclusive. Only a room number needed - extremely open to false/improper use of room numbers etc. Anyone knowing our room number could access a replacement room card or eat at restaurant at hotel. If properly managed, more trained staff, logistics and plumbing repaired would be a good hotel. MOST waiters and bartenders were wonderful and accommodating. Will utilize Cheap Carribean again!!


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Overall Rating: 1
Value
 
4.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Illinois
Age: 35-44
Travel: 1-2 trips/year

January 6, 2019
Worst trip EVER

The service was poor,There was no Entertainment on this resort, The food was AWFUL, I will never in life return to resort..... And my stay was 12/24 thru the 28th, for XMAS.... Service was poor, Bell boys poor, Room service was poor and my best friend was at dinner and on her plate she notice a long piece of plastic which to me looked almost like a small condom, I toke pictures of this in which I still have , We called one of the waitress to the table to show him and his response was oh i'm sorry some times the meat is wrapped in plastic and maybe they didn't get all the plastic off the food..... I thought okay this is it, We payed for all inclusive and had to go outside the resort to eat, breakfast, lunch, and dinner, SAD, I spented to much money only to be disappointed...….. And the T.V's in the room didn't show English channels SAD...


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
5.0
Dining Options
 
1.0
Room Comfort
 
1.0
User Image

From: washington D.C>
Age: 55-64
Travel: 1-2 trips/year

January 6, 2019
First international vacation

When scoping out hotels through cheapCaribbean.com I kept going back to this hotel and I'm glad we stayed there. The beach was absolutely amazing. The distance from our room on the 7th floor to the beach was top notch. We (my 20 year old daughter and I) enjoyed a great Christmas dinner at Ayami, making the reservation was fairly easy. Our last night we ate at the Italian themed restaurant, Risotto and that was just as good. The room was modern and clean, mini fridge stocked daily. The balcony was great for when you want to be out of the sun but still get some fresh air. My only complaint was we got stuck on the elevate briefly and the O restaurant could never serve cold milk for breakfast. Warm milk plus the beach is a no for me. We booked our excursions through Expedia in the lobby and got a great deal!

First international vacation First international vacation
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Overall Rating: 3
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Pennsylvania
Age: 35-44
Travel: 1-2 trips/year

January 5, 2019
Will not return

This resort is going through some transitions into a chain of hotels and they try to hard sell you a vacation travel club. Its an extremely agressive sales pitch and hard sales. After telling them no many times to a 90 minute presentation they still continue to try and get you to sit down for a presentation. The food was subpar compared to other Cancun resorts, we ended up eatiing out a good amount of the time we were there because the food was just not good. The staff was not the most friendly compared to other resorts we’ve been to. We will not be returning to this resort again, but we will be returning to Cancun the beaches are beautiful.


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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: Florida
Age: 35-44
Travel: 1-2 trips/year

Room Information

Two stunning towers, one specifically for Altitude Club guests, host 395 beautiful rooms and suites offering stunning views of the Caribbean Sea and Nichupte Lagoon.

Room Details

Deluxe Room
Hotel/Studio Unit Details

Deluxe Partial Ocean View
Hotel/Studio Unit Details

Deluxe Ocean Front
Hotel/Studio Unit Details

Family Suite Ocean Front
Hotel/Studio Unit Details

Honeymoon Suite Ocean Front
Hotel/Studio Unit Details

Altitude Suite
Hotel/Studio Unit Details

Altitude Suite Ocean Front
Hotel/Studio Unit Details

What's to Love

The UNLIMITED-LUXURY® INCLUSIONS give you everything you could ever dream of at an all-inclusive

Upgrading to the Altitude Club gives you access to the adults-only pool. Say hello to kid-free relaxation!

Indulging in a day of pampering at the Reflect Spa, it's a dream!

 

What We'd Change

The drive from the airport can seem like forever when paradise is waiting, but trust us, it's worth the wait!
 

Why You Should Go

The intimate layout of this resort will have you feeling like you're in a secluded paradise, right in the middle of everything Cancun has to offer

The theme parties, oceanfront bars and entertainment venues will keep you entertained for your whole vacation!

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Playground
  • Swimming Pool(s)
  • Scuba Diving ($)
  • 24 Hour Front Desk
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • 5 Restaurants
  • 5 Bars/Lounges
  • Shopping
  • Multilingual Staff
  • Massage ($)
  • Elevators
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Health Club
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Horseback Riding
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Tennis Courts
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Reflect Krystal Grand Cancun

Pso Kukulcan, km 9 lotes 9 y 9 A

+52 998 848 9800

Hotel Description

Reflect Krystal Grand Cancun

Reflect Krystal Grand Cancun is located on a sunny, stretch of powder-white sand, offering breathtaking views of the sparkling blue, Caribbean water. This beautiful resort offers everything you could possibly need for a relaxing, beach vacation! Four shimmering swimming pools, including a children's pool, offer something for each traveler's tastes. Delicious meals and treats are available at three a la carte dining options, a buffet, a ceviche bar, and a deli cafe with no required reservations. Five bars and lounges serve a wide array of cocktails and unlimited top-shelf spirits. Supervised fun for kids 3-12 is available at the Explorer's Club allowing adults to sneak away and enjoy pampering at the spa. Reflect Krystal Grand Cancun caters to every vacation style and creates the perfect atmosphere for moments to remember forever.

DINING

Restaurant O
Type: International buffet
Hours: Breakfast 6:30am-11am; Dinner 5pm-11pm.
Description:International offerings serving breakfast and dinner buffets.
Dress code: Casual

The Grill
Type: Hours: Lunch and dinner 12pm-11pm.
Description: A la carte grilled specialties served for lunch and dinner
Dress code: Casual

Risotto
Type:Italian
Hours: Dinner 6:30-11pm
Description: A la carte Italian cuisine
Dress code: Casual elegance

Ayami
Type:Asian
Hours: Dinner 6:30-11pm
Description: A la carte Asian cuisine
Dress code: Casual elegance

The Beach Bar & Grill
Type: Bar favorites
Hours: 10am- 6pm
Description: Snack favorites like ceviche, burgers, nachos and more
Dress code: Casual

The Deli
Type: Deli favorites
Hours: Dinner 6am- 11pm
Description: Coffee, tea, bagels, salads and desserts.

El Mortero
Type: Mexican
Hours: Dinner, 6:30pm-11pm
Description: As part of the culinary experience, the hotel offers guests authentic Mexican Cuisine at the traditional El Mortero, which is located on the main strip, walking distance from the resort. Reservations Required.
Dress code: Casual elegance

Hours are subject to change. All restaurant openings rotate throughout the week. Number of restaurants open for each meal is dependent upon occupancy levels.



BARS/NIGHTLIFE

Lobby Bar
Open daily, 5pm-11pm

The Lounge & Terrace
Open daily, 10am-12am

The Pool Bar
Open daily, 10am-6pm

K Bar
Open daily, 11am-5pm

Altitude Club Bar
Open daily, 12pm-7pm (Located in the Altitude Tower and exclusively for Altitude Club guests.)



BEACHES AND POOLS

Spend the day lounging by one of the four shimmering swimming pools or relax with your toes in the sand as you lounge by the ocean.



SPORTS/ACTIVITIES

Water

  • Swimming
  • Water Aerobics
  • Motorized Water Sports ($ through Aquaworld)
  • Scuba Diving ($ through Aquaworld)

Land

  • Yoga
  • Pilates
  • Ping Pong
  • Dance Lessons
  • Golf ($ nearby)
  • Beach Volleyball
  • Beach Football

INTERNET

Wi-Fi is available for all guests.

SPA SERVICES

Spa services are available at The Reflect Spa for an additional fee.


WEDDING SERVICES

Wedding services are available at the resort.

CHILD CARE

Child care is available for kids ages 3-12 in the Explorer's Kid's Club.
Babysitting services are available at an additional fee.


ADDITIONAL INFORMATION

Location
Located in beautiful Cancun
25-minute car ride from the airport
15-minute car ride from the downtown Cancun

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

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$100 Instant Savings More
5 days, 4 nights
Travel Dates 1/19 - 4/30
Starting at $809 was $1669
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only one day left to book!
$200 in Resort Coupons More
5 days, 4 nights
Travel Dates 5/1 - 8/17
Starting at $909 was $1619
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!
Dlx Partial Ocean View More
5 days, 4 nights
Travel Dates 5/8 - 5/23
Starting at $929 was $1709
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST