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Reflect Cancun

Mexico - Cancun

Our Rating

4 Nights with Air from $939 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
3.7
Service
 
3.5
Beaches & Pools
 
3.9
Dining Options
 
3.0
Room Comfort
 
3.5
3.5 out of 5
"Never did I have a complaint. From the moment I walked in to the moment I walked out the service was amazing!! 10 out of 10 highly recommend." – Steffyy12
66 out of 109 (61%) customers would recommend this product to a friend.
View from my room Pool daytime Breakfast, yummy !!!! Making memories Beach nighttime Awesome night view Infinity Pool Awesome beach Sunset The hotel Oceanview Beach in from of resort A beautifull moon view from hotel Three resorts down
All Customer Reviews
1-4 of 96 reviews. Sort by
July 14, 2019
Nice Resort

The resort structure is great, very clean and new, a beautiful building. All pools were great, and the beach is amazing. The drinks were great and cold. The room really clean and new, the bed is comfortable. The cafeteria was nice and with delicious candies. The breakfast is gorgeous, has a ton of options. the Wi-Fi is good. When we arrive at resort, we have a reception and need walk with a staff for 40 min (+ or -) so they can show you the resort, I particularly didn't like it. The resort has 4 nights restaurants (The buffet, The Grill, The Italian and The Asian). The restaurants aren’t open every day, that was bad, because this caused a big wait list. We usually waited for 1 hour each restaurant. The Asian food, for me, was the worst one. The Grill was the best one. The employees were great, the restaurants employees were slowly, you will have to be patient. There is one thing I really disagree, and it is with all plastic water bottles, you can find a ton of then in the sand and that is really, really sad. My husband and I stayed there for 6 days and 5 nights in July/2019.

Nice Resort Nice Resort
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Illinois, USA
Age: 25-34
Travel: 3-6 trips/year

July 13, 2019
Not meeting expectations

Poor food options Poor client service Personnel not friendly No shows To me this hotel does not qualifies as expected base on previous visits to a different hotels in Cancun Beaches dirty


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Overall Rating: 2
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: Chicago
Age: 45-54
Travel: 1-2 trips/year

July 11, 2019

The staffs are friendly, hotel and room so clean. Just want more restaurants options, but the Italian is great.


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Overall Rating: 3
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Long Island City NY
Age: 45-54
Travel: 1-2 trips/year

July 11, 2019
Mediocre At Best

As soon as we arrived to the resort and saw the inside of the main building we immediately decided to upgrade to the Altitude Tower-- $100/night extra .... worth it, but basically paying more for the quality/experience we were expecting going into it. The food in the buffet is terrible. Tasteless. Disappointing. Don't eat there. The a la carte restaurants on site are great. Ice on site is safe for Americans; bottled water everywhere. Concierge was not helpful in anything, including making reservations at the on-site restaurants. Every time we asked for anything they just said "oh no.. sorry...no.." very strange. The AC went out in our room every night, without fail, in the middle of the night. Be prepared to wake up around 4am every morning dripping in sweat. The off-site restaurant that is advertised as included in the all-inclusive fare IS NOT INCLUDED. It's the best food we had all trip, just be prepared to spend extra. Wife and I split an appetizer, each had an entree and margarita, totaled about $75 US. Not a big deal, just another added expense that was advertised as included. Room service took on average about an hour or so to arrive. One time when we ordered it never came; when we called they said they had nothing shown as ordered for our room (??). The main pools were very crowded; we spent most of our pool time at the Altitude pool which was much nicer. The beach is decent. We enjoyed long walks passing the other resorts. Very easy and pleasant. There's really no entertainment or activities. They advertise some activities in the lobbies but they aren't very organized or entertaining. One night there was a Mayan dance/show routine.. The costumes were cool but it didn't seem very well rehearsed and we left a few minutes in out of boredom. Keep in mind, we LOVE vacationing and we are never the type to complain-- ever. This was just so disappointing, I don't want anyone else to make the same mistake. All in all, this place in no way deserves a "5-sun" rating. I'd give it a 2.5 out of 5 TOPS.


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Overall Rating: 3
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Nashville, TN
Age: 25-34
Travel: 1-2 trips/year

Room Information

Two stunning towers, one specifically for Altitude Club guests, host 395 beautiful rooms and suites offering stunning views of the Caribbean Sea and Nichupte Lagoon. Rooms and suites in the Altitude Club tower offer additional amenities including a private longe, exclusive access to an adults-only infinity pool and so much more!

Each room also comes with a personal tablet with a directory of services including: room service, events calendar, spa booking requests, room upgrades, activity schedule, daily news and more!

Room Details

Deluxe Room
Hotel/Studio Unit Details

Deluxe Partial Ocean View
Hotel/Studio Unit Details

Deluxe Ocean Front
Hotel/Studio Unit Details

Family Suite Ocean Front (available until 12/22/19)
Hotel/Studio Unit Details

Honeymoon Suite Ocean Front (available until 12/22/19)
Hotel/Studio Unit Details

Altitude Suite
Hotel/Studio Unit Details

Altitude Suite Ocean Front
Hotel/Studio Unit Details

What's to Love

The UNLIMITED-LUXURY® INCLUSIONS give you everything you could ever dream of at an all-inclusive

Upgrading to the Altitude Club gives you access to the adults-only pool. Say hello to kid-free relaxation!

Indulging in a day of pampering at the Reflect Spa, it's a dream!

 

What We'd Change

The drive from the airport can seem like forever when paradise is waiting, but trust us, it's worth the wait!
 

Why You Should Go

The intimate layout of this resort will have you feeling like you're in a secluded paradise, right in the middle of everything Cancun has to offer

The theme parties, oceanfront bars and entertainment venues will keep you entertained for your whole vacation!

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Playground
  • Swimming Pool(s)
  • Scuba Diving ($)
  • 24 Hour Front Desk
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • 5 Restaurants
  • 5 Bars/Lounges
  • Shopping
  • Multilingual Staff
  • Massage ($)
  • Elevators
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Health Club
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Horseback Riding
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Tennis Courts
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Reflect Cancun

Pso Kukulcan, km 9 lotes 9 y 9 A

+52 998 848 9800

Hotel Description

Reflect Cancun

Reflect Cancun is located on a sunny, stretch of powder-white sand, offering breathtaking views of the sparkling blue, Caribbean water. This beautiful resort offers everything you could possibly need for a relaxing, beach vacation!

Four shimmering swimming pools (including a children's pool and an Altitude Club, adults-only, infinity pool) offer something for every traveler's tastes. Delicious meals and treats are available at three a la carte dining options, a buffet, a ceviche bar, and a deli cafe with no required reservations. Five bars and lounges serve a wide array of cocktails and unlimited top-shelf spirits. Supervised fun for kids 3-12 is available at the Explorer's Club allowing adults to sneak away and enjoy pampering at the spa. Reflect Cancun caters to every vacation style and creates the perfect atmosphere for moments to remember forever.

Guests who book Altitude Club suites receive upgraded services and amenities including the following:

  • Private check-in/check-out at the Private Lounge
  • Daily continental breakfast, afternoon hors d'oeuvres and desserts in the lounge
  • 24-hour room service with a variety of healthy options
  • Exclusive, onsite bar for members only
  • Access to pool and beach Bali bed rentals, with 1 complimentary day per stay
  • Exclusive, Altitude Club are on the beach near the Beach Bar & grill
  • and much more!


DINING

Restaurant O
Type: International buffet
Hours: Breakfast 6:30am-11am; Dinner 5pm-11pm.
Description:International offerings serving breakfast and dinner buffets.
Dress code: Casual

The Grill
Type: Hours: Lunch and dinner 12pm-11pm.
Description: A la carte grilled specialties served for lunch and dinner
Dress code: Casual

Risotto
Type:Italian
Hours: Dinner 6:30-11pm
Description: A la carte Italian cuisine
Dress code: Casual elegance

Ayami
Type:Asian
Hours: Dinner 6:30-11pm
Description: A la carte Asian cuisine
Dress code: Casual elegance

The Beach Bar & Grill
Type: Bar favorites
Hours: 10am- 6pm
Description: Snack favorites like ceviche, burgers, nachos and more
Dress code: Casual

The Deli
Type: Deli favorites
Hours: Dinner 6am- 11pm
Description: Coffee, tea, bagels, salads and desserts.

El Mortero
Type: Mexican
Hours: Dinner, 6:30pm-11pm
Description: As part of the culinary experience, the hotel offers guests authentic Mexican Cuisine at the traditional El Mortero, which is located on the main strip, walking distance from the resort. Reservations Required.
Dress code: Casual elegance

Sip, Savor & See

Reflect Grand Cancun offers guests the chance to Sip, Savor & See participating Unlimited-Luxury® sister resorts in the area. This means getting to hop around neighboring sister resorts and sipping on even more complimentary cocktails, savoring even more delicious cuisine at any of their restaurants and the chance to see that evening's entertainment. This experience is not a day-pass, and is only available for dinner. Guests must make arrangements through Reflect Cancun's concierge by 3pm. Transportation to and from the resort must be arranged separately. A maximum of 4 guests are allowed per seating.

Hours are subject to change. All restaurant openings rotate throughout the week. Number of restaurants open for each meal is dependent upon occupancy levels.



BARS/NIGHTLIFE

Lobby Bar
Open daily, 5pm-11pm

The Lounge & Terrace
Open daily, 10am-12am

The Pool Bar
Open daily, 10am-6pm

K Bar
Open daily, 11am-5pm

Altitude Club Bar
Open daily, 12pm-7pm (Located in the Altitude Tower and exclusively for Altitude Club guests.)



BEACHES AND POOLS

Spend the day lounging by one of the four shimmering swimming pools or relax with your toes in the sand as you lounge by the ocean.



SPORTS/ACTIVITIES

Water

  • Swimming
  • Water Aerobics
  • Motorized Water Sports ($ through Aquaworld)
  • Scuba Diving ($ through Aquaworld)

Land

  • Yoga
  • Pilates
  • Ping Pong
  • Dance Lessons
  • Golf ($ nearby)
  • Beach Volleyball
  • Beach Football

INTERNET

Wi-Fi is available for all guests.

SPA SERVICES

Spa services are available at The Reflect Spa for an additional fee.


WEDDING SERVICES

Wedding services are available at the resort.

CHILD CARE

Child care is available for kids ages 3-12 in the Explorer's Kid's Club, which includes all things crafts, games, snacks, meals and much more. Open daily from 9am- 5pm.

Babysitting services are available at an additional fee. Reservations must be made 24-hours before requested time at the concierge desk.

Reflect Cancun has something fun for teens (ages 13-17), too! Open daily from 12pm- 8pm, Core Zone offers a variety fun games including a pool table, air hockey, foosball, video games and much more!



ADDITIONAL INFORMATION

Location
Located in beautiful Cancun
25-minute car ride from the airport
15-minute car ride from the downtown Cancun

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

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Free Non-Stop Transfers More
5 days, 4 nights
Travel Dates 8/15 - 12/22
Starting at $939 was $1809
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Free Non-Stop Transfers More
5 days, 4 nights
Travel Dates 1/2 - 4/11
Starting at $1169 was $2099
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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