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Dazzling Mayan-infused architecture. An off-the-charts, stress-smashing spa. Ginormous, glistening pools. All you can dr
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Dazzling Mayan-infused architecture. An off-the-charts, stress-smashing spa. Ginormous, glistening pools. All you can drink and eat. All resting on pearly-white sand. All waiting for you. Was that a "yes, please," we just heard? Thought so.
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"We recently returned from our vacation to Cancun celebrating our son's 16th birthday. I was kind of skeptical booking a trip through Cheap Caribbean having had know previous experience with them. I mus..." – greeneyedbandit
437 out of 500 (87%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.4
Service
4.6
Beaches & Pools
4.6
Dining Options
4.1
Room Comfort
4.4
"We recently returned from our vacation to Cancun celebrating our son's 16th birthday. I was kind of skeptical booking a trip through Cheap Caribbean having had know previous experience with them. I mus..." – greeneyedbandit
437 out of 500 (87%) customers would recommend this product to a friend.
All Customer Reviews
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February 18, 2019
Awesome vacation!
My stay at Paradisus was great! The resort was extremely well kept and beautiful. There are many food options to choose from as well as activities. The best part of the whole entire trip was the service. All the workers are extremely nice and helpful especially Victor-Rodriguez. He is a server there but went above and beyond to make sure we had the best time ever. I definitely will be back there.
Don’t waist your money! Customer service is 0 I’m this resort! All inclusive ? They don’t stuck the rooms fridge till you call! Everyday you need to call for towel and water! All inclusive ? Everything have extra charge! For 5 night spend $1900 and if you wanna have bad experience go ahead and book here in this resort. Management don care or listen to you as well. Your choice.
This was my Fiancé and I’s first trip to Paradisus and we had a wonderful time! The staff was very accommodating and the food was great. The hotel was very well maintained and beautifully designed. I would recommend this place to anyone. They also had awesome entertainment every night! The only disappointment we had was an excursion that we took. It was called the Jungle Tour which included a a small boat for two to drive through a so called “Jungle” and really all it was was a channel of water surrounded by wildlife trees. We were expecting a guided tour that would show us the Mexican wildlife such as monkeys etc... the end of the channel lead us to the ocean where we would snorkel at a designated place for 35 minutes. The disappointment in that, was the coral was brown not colorful like the pictures in the brosure described. We were however, able to see some colorful fish. This excursion has nothing to do with our stay at the Hotel. We were very spoiled with waiters on the beach serving us drinks. I would like to say, even though this is an all exclusive trip, we tipped our waitress and waiters as we saw how hard and dedicated they truly were to make us feel comfortable. I strongly urge you to think about that. :)
Beautiful place and wonderful for a family vacation. Only the first check in staff was not very nice and gave us some hard time in assigning our rooms. The manager was nice though
From:Pittsburgh, PA Age:45-54 Travel:3-6 trips/year
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53 questions, 229 answers.
do kids under 2 eat and stay for free at this resort?2 answers
7 years, 94 months ago
white sand
This resort does charge for children. One of our experienced Destination Specialists would be happy to assist you in booking a resort which offers a free stay for children.
ccsusan1
Yes, we went with a 22month old and she eat and stayed for free.
Shaggy523
?
ExtensiveTraveler
Tell us about the kid club2 answers
We have you g kid who are interested in the kid club.
5 years, 72 months ago
Staci
Kid's clubs will offer a variety of activities, but we recommend speaking with the resort directly to see what they may have planned around your dates of travel.
LaurenCC
My kid was too young at 22months for the kids club. They have to be 4+ to be there and expensive. From what I saw, they had beds and games to keep them occupied.
Shaggy523
?
ExtensiveTraveler
Other than the pool and beach bars. what othe barsor clubs are in the resort?5 answers
Other than the pool and beach bars. what othe barsor clubs are in the resort?Is this a good resort for a club or partying lifestyle?
5 years, 72 months ago
new york
All of the resort's bars and night clubs are listed on our site, but you are located right in Cancun if you wish to venture around town.
LaurenCC
its about nothing in the hotel. You need to move to Cancun for clubs. You have one bar in the hotel and one small and quiet lounge.
Arcady
the always have a empty discotec and bar/sport lounge nothing happening
ExtensiveTraveler
There is only one other night club at the resort and it is VERY small. If you are looking to party every night this is probably not the resort you want.
NewlyAMrs
There were multiple bars inside as well. In the Royal Service area there was a self service section that had a good assortment of wines, beers and alcohols along with mixers.
Firescrub18
Parking8 answers
Is parking free or is there a daily charge. Also, is there a charge for room service?
5 years, 72 months ago
MsShan
Parking is available and should be complimentary to guests at the resort. There is a charge for room service.
LaurenCC
no charge for room service but tips are greatly appreciated
montemgm
There is no charge for room service but menus is very limited.
Shaggy523
No fee for parking or room service
Rumbero75
Don't know about parking since the bus is less than $1 USD. It takes you wherever you want to go. The room service is included for 24 hours and it's a great selection of food. Well thought out menu at this hotel...
ARMC
?
ExtensiveTraveler
not sure on the parking as we had airport transfers. However room service is free with the all inclusive but the menus is limited . However we used it twice during our 5 night stay.
Kitco
Free parking
No charge for room service
MXGJ
Don't know about parking, but room service is free.
Zoeygirl2011
What is the cost for the "upgrade" and what's included?4 answers
5 years, 70 months ago
Heather
For more information and pricing please call us at 1-800-915-2322.
CaitlinCC
if you want to upgrade, take the Royal service it will cost you atleast 60 dollars per day but its worth it. you get a private bottler and private pool with a private cabana by the beach and private bar and Continental breakfast if you dont want to go to the restaurant. and they'll give you coupons for wines if you go to their restaurant. Royal service is for adults only.
royalblue
$100 gave us a lower floor room (lower floors have bigger rooms)
jamesjm
the upgrade cost me $250.00 USD plus a $300.00 coupon i had used. the ocean view is awesome, the rooms are small such as the those overlooking the lagoon. Plus you are able to heard the noise from the discotec and bar lounge all night long which they should have told me
ExtensiveTraveler
Are we limited to a certain number of restaurants that require a reservation at the Paradisus Cancun for a 6 night/7day trip?8 answers
For example, only 2 reservation required restaurants per 6 nights?
5 years, 70 months ago
Michigan
It is up to the resort as to which restaurants require reservations and how many reservations they allow per guest. I would recommend contacting the resort directly at paradisus.cancun@melia.com to have those questions answered, as their policy can change, and I want to ensure that you get the correct information. Thank you!
RobinCC
This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.
CaitlinCC
We stayed for 4n/5d. We were not limited to restaurants but you had to make reservations for each restaurant. The buffet restaurant was really nice, repeated menus but was good.
Shaggy523
No they only ask that you make a reservation prior to going to certain restaurants, not all the restaurant require it. You can eat at restaurant everyday if like or you also have the buffet.
Rumbero75
There are only a few restuarants that do not require reservations. We stayed 6 nights and only made reservations once and had no issues getting seated at the three restuarants that did not require reservations; however we typically ate dinner early enough to see the nightly shows (around 6:30 pm). Later dinners would require a wait for the three locations that did not accept reservations.
FamilyTravelin
Once upon arrival you need to make dinner reservation
for following evenings they have about 4 you can choose from that are included in your package portions are small best place was the Market Grill we had a brazilian BBQ type of dinner
nan77
not all restaruants are opened on a daily basic
ExtensiveTraveler
There are two restaurants you don't have to make any reservations and you have snacks and one restaurant open until 4 to 5 o'clock in the morning so you can really eat all day and yes the sun Beach Restaurant outside which does not require any reservation as well what food I mean absolutely incredible food out there but for the rest you make reservations and you get them quick as soon as you get up there the concert will sit you down and we'll make plans with you love to what time and when you would like to have your reservations you can also done out there is a lot of restrooms on that road as we have seen you can go and eat anywhere from American food too Mexican style food so everything is open past the hotel as well
Elizabeth30
There a couple of restaurants which do not need reservations. If the other restaurants are not too busy, then they honor guests without reservation. I've done that in my trip :) Even if you have last minute plan changes, they made sure you wouldnt be hungry ;) Food is really good in almost all the restaurants.
Pankaj
How is the night life around the area and the hotel?6 answers
5 years, 70 months ago
Long Island New York
The resort is located just 17 minutes to the nightlife and bars of downtown Cancun.
MariaCC
WE STAYED AT THE RESORT THE ENTIRE TIME. THE BARS INSIDE AT NIGHT WERE NICE...BUT VERY QUIET. THERE WERE NOT ANY SHOWS AND NO LIVE MUSIC. THE DJ WAS VERY GOOD HOWEVER. IT LOOKED LIKE THERE WERE A FEW CLUBS AND RESTAURANTS ON THE MAIN STRIP OF ROAD BEHIND THE RESORT...MORE GEARED TOWARD THE YOUNGER CROWD.
SWEETPOLLY
You can take a bus to Senor Frogs, Coco Bongos, Market, "party area" for $1.00...we took a taxi and it was $10 one way. Other than that, there is night life in the hotel itself, but its not a party zone or anything loud like that.
TheHodsonFamily
You can take local bus all club are about 10 minutes away. It is Safe and it only cost $8.50 Pesos about 80 cents US dollars
Lounge and Bars in the hotel are Ok.
Rumbero75
Nightlife if perfect for families with children. Not so much for younger adults.
FamilyTravelin
no life inside the hotel or outside take the bus to central Cancun for fun and food
ExtensiveTraveler
Jacuzzi10 answers
Do all rooms have a jacuzzi bathtub?
5 years, 70 months ago
smc
According to the room descriptions on their website (https://www.melia.com/hotels/mexico/cancun/paradisus-cancun/Room_description.html), it does not appear that a Jacuzzi is included as an amenity. We do suggest contacting the resort directly as they would be best to assist you. The email address to contact the resort directly is paradisus.cancun@melia.com.
MariaCC
no.
royalblue
NO. I am not sure if any.
Arcady
No, we had a regular bathtub.
Shaggy523
No
TheHodsonFamily
Mine did not- can't speak for others
fowlkes1938
no, i had the upgrade which i paid. no jacuzzi all rooms have a shower bathtub and bidet
ExtensiveTraveler
My room had jacuzzi, I don't know about other rooms. But you can always request or ask them.
ChiNick
No
AEckhard
No, we were in the royal section and ours did not.
virtualassistants
Room Accomodations5 answers
I see that the package for a 7 night stay is for a Deluxe Lagoon View Room. I am interested in the Deluxe Ocean View Room. Would I be able to change room type during reservation of package with Cheap Caribbean or will I have to wait to get to hotel to ask for the upgrade?
5 years, 65 months ago
New York
You can change the Room category while reserving a package for an increase of price or wait until you get to the resort and inquire about an upgrade at that point.
LizCC
We booked the Deluxe Lagoon View Room, Royal Svc... We asked for an upgrade at the hotel and as always they want more money and the place was empty!!!!!!!!!!! Just wrote a review, think twice about this property. Been to Cancun about 20X & 1st time here. We were both and are still sooooo sick!!!!!!!!
leeg66
you would have to wait. my suggestion is to stay on the lagoon side due to heavy noise emilating from the discotic and music bar lounge. i was on the 7th floor below the last floor we heard the noise all night long.
ExtensiveTraveler
We changed when we got to to resort. Upgraded 2 rooms from Lagoon to ocean for 1 week for $450.00
RobbyRobertson
I would change your type of room now. We asked about possibly getting a Deluxe Room with Ocean view when we arrived and there were no rooms available until half-way through our trip
NewlyAMrs
Yes , I actually made changes . I changed my vacation from Dominican Republic to Mexico for a small fee . The airlines are the ones who have a higher fee. Room changes can be made through cheap Caribbean .
Mari12
Are the bars and lounge adults only, or are kids allowed in them?6 answers
Are kids allowed in the bars/lounges?
5 years, 65 months ago
Tammy G.
If the children are not of legal drinking age, they may be asked to leave the bars or lounges
AlixCC
I believe so. If you want to pay extra for Royal Service, you will find more private and adult-oriented areas such as their pool bar. The central location bars allowed kids, but maybe this was because it was the low season? I did not see kids there late at night, though.
Winniesmom
yes they are allowed
ExtensiveTraveler
only the lounge/club is adults only but its a kid friendly resort so if you are going on an adults trip, this resort isnt for you. too many kids!
fia82
Oh yes they are. They had a casino night, couldn't sit a table to play because they were full of anywhere from 8 to 12 year old. Also the bar was full of kids. Great parenting I tell you.
Robert0620
There is really truly only one "bar/nightclub" at the resort and you have to be 18 or older. Everything else is technically a restaurant and kids are allowed. (Just not in the Royal Service building, pool, and resturant, which is adults only.
NewlyAMrs
Liquor8 answers
Is there top shelf or premium brand liquor ? Is it included in the "all inclusive"?
5 years, 64 months ago
Superman
Domestic and imported drinks are available as part of the all-inclusive plan. In most cases, this does not include premium or top-shelf beverages.
AlixCC
Yes. We found the liquor to be above average for an AI resort. Remember: their top shelf is on the bottom shelf of an enclosed cabinet! Ask!
Winniesmom
please be advised the drinks are waterdown and the wine is not included!
ExtensiveTraveler
Yes, there was top shelf liquor. Not sure on beer other than they had Corona
Kitco
- no top shelf available
- very limited & bad selection
fia82
There were and yes they are included
TAGA0NE
There was Don Julio (Gold and Silver) and Kettle One Vodka at most bars, and I did not have royal service.
MidwestTraveler35
They served top shelf liquor if you were in the Royal Tower and had the bracelet indicating that.
Zoeygirl2011
Do they offer Captain Morgan rum with all-inclusive?5 answers
5 years, 61 months ago
Moondog
Liquors and menus may vary, please contact the resort directly for more information @www.melia.com/en/hotels/mexico.
SueCC
Please contact the resort directly at Tel: (52) 998 8811 or paradisus.cancun@melia.com for specific information on the liquors that are served.
BethCC
Yes! And MANY other TOP SHELF liquors.
Blute
YES! The only thing that was extra was wine with dinner. EVERYTHING is offered.
RobbyRobertson
Royal Service, they have Captain Morgan rum.
Cubana54
Captain Morgan is offered if you are a Royal Service guest
Zoeygirl2011
What does the resort credit include?4 answers
In the packages offered they include $550 for resort credits as an option. Is that for your next stay or for your current? If it's for your current do they give you a gift card or is it a gimmick?
4 years, 60 months ago
juju
Because resort credits can change depending on the current offer please contact our Beach Experts for more information at 1-800-915-2322
LizCC
Did not recall any 550.00 credit at all!!
TAGA0NE
It is for your current stay. The hotel credits are bogus. Don't waste your time. You only get $50 off at the spa for each service. $20 off on a $200 purchase at the hotel souvenir shop. No matter how much in credits you have, You can only use small amounts at a time. We didn't feel they were worth anything. We had $1500 in credits and used $0.
PLopez
You can use for your stay. When you check in ask for your resort credits and they will give you a voucher book with them in it. We used the spa credit.
Heather136
Are the mini bar and 24 hour room service in the room part of the all inclusive package??9 answers
4 years, 59 months ago
Katie
The minibar is included in the all-inclusive package however the 24 hour room service is available for an additional fee.
LizCC
Yes
CuddlesGropey
We stayed in the Royal Service portion of the building, but yes, it was included!
NewlyAMrs
Yes, the mini-bar stays, full and room service open 24hrs
Cubana54
Yes minibar is included in small inclusive package. There's water, beer, juice, and snacks. No other kind of alcohol. Just beer.
Nyccoqueta
Yes
Vivianne
Yes. I couldn't believe it but when they say all inclusive they really mean it. Loved it.
Yudimar
Bedroom set with itself if you're ordering food that will be not included but we just paid $4 and we had a cheesecake and beautiful club sandwiches and salad and it was all just $4 we had paid. When it comes to the mini bar in your room that is all included
Elizabeth30
Yes and the mini bar is restock every day
Heather136
Is all nightly/themed entertainment indoors...?2 answers
Is the nightly shows all in one spot all the time? Indoors?Looks like a great place when it's rainy...since all the great places are totally indoors.
4 years, 54 months ago
Kelly-Detroit
Most nightly entertainment is conducted indoors or in a covered area.
CCGreg
Entertainment is indoors, however the humidity level inside is so high if you watched the entire show, you'd be in a puddle of sweat.
dallasguy
do you have glutem free options at all restaurants?2 answers
my son has celiac disease and can not have wheat, barley, rye or oats. thanks
4 years, 51 months ago
kimber
All dietary restrictions should be brought to the resorts attention.
ccshana1
I was recently there, I did not specify in the buffet restaurants but in the restaurants that we we reserved DID have gluten free options!
Jdoes
How Much is the Royal Service Upgrade3 answers
How much is the royal service upgrade and can you upgrade at the hotel?
4 years, 50 months ago
beachlover33
The pricing depends on when you travel and how long your stay is. For more information, please contact one of our Beach Experts at 800-915-2322 for more information.
KristenCC
Not exactly sure how much it costs but you can upgrade at the hotel and it is definitely worth the extra money. Highly recommend.
StefanF78
$300 for 5 night. That doesn't even include getting a room upgrade. I asked for a refund right away. Not worth it. I didn't see the appeal and/or differences from regular. Save your $$$
travelguy14
What is up charge for booking Paradisus in Cancun as a single traveler?1 answer
What is the up charge for booking for 1 person only. Traveling 2/24 - 2/28. Currently listed at $1149 (based on double occupancy). Leaving from Chicago ohare.
4 years, 50 months ago
Cindy
You will want to specify one traveler on our site to get accurate pricing. For assistance with pricing/booking, please call 1-800-915-2322 and speak with on of our Beach Experts.
CCGreg
How much does it cost to play golf2 answers
Does it cost anything to play golf and can you rent golf clubs and if so for how much?
4 years, 50 months ago
yanks1342
Complimentary green fees are a part of the all-inclusive package, daily, 7am-3pm . Golf Clubs and Cart Rentals are at an additional cost. Please see the concierge upon arrival for pricing.
KristenCC
$25 to rent clubs. My husband tried to go, but it was closed for garden maintenance on Friday mornings.
Delawarean
Is there a charge for wifi in the Rooms? If so what is the charge ?5 answers
4 years, 49 months ago
Tammy
This resort does charge for internet access in the rooms. For pricing please contact the resort directly.
CaitlinCC
There was no charge for Wifi in the rooms. They give you a password when you check in.
Lisabee21
decent wifi connection in rooms without charges
Methuen
No charge.
Yudimar
free
AEckhard
Do they serve grey goose vodka. If not what kind of vodka do they serve and what beers3 answers
4 years, 49 months ago
Cin
Please contact the hotel directly for the most up-to-date information regarding beverage selection. You may reach them by phone at: 011-52-998-881-1100 or via email at: paradisus.cancun@melia.com
WILLCC
Alcohol brands can change on a weekly basis. For more information please contact the resort directly.
CaitlinCC
Yes they have grey goose Vodka, beers they carry TECATE, SOL, XX
Jcis
No they don't have that
Jeffryvaldez
Drinking age at this resort?5 answers
What is the resorts policy on drinking for teenagers (15,16,17)? Do they turn a blind eye like other places?
3 years, 48 months ago
New York
The legal drinking age in Mexico is 18.
KristenCC
The kids under 18 get a different color band, however it was not closely monitored if others gave them drinks.
Lisabee21
under 18 wear yellow band, over 18 wear black. that's how they ID the drinking age. some bars looked the other way
Methuen
Drinking age is 18 in Morocco.
Amira
There were many spring breakers staying at the resort. A group of them was in front of us at the beach and had brought their guy friends from another resort into hang for the day, and security and management nicely and discreetly told them their guests would have to leave. They have pretty nice wrist bracelets showing your a guess. They put them on at checkin. The minors all wear a very bright one. Staff didn't seem to serve minors.
Zoeygirl2011
Everyone has a color coded bracelet provided at check in (actually a rather tasteful and nice bracelet, not one of those tacky paper type if things). They do not serve anyone under 18 an alcoholic beverage, they are wearing bracelets that identify them as too young to drink. They offer nonalcoholic beverages to those under 18.
CincoSolas
Spring break?3 answers
Is there a lot of teenagers at this resort during spring break? I am taking my teenage daughters and friends here durin spring break and they want to make sure teens will be there
3 years, 48 months ago
New york
The resort is not considered a Spring Break resort. It is a family friendly resort and there are kids of all ages here. They do offer nightly entertainment as well.
KristenCC
I had two teenage boys with me and they met a few friends. it isn't crazy teen spring break mode but there are def kids for them to hang out with.
Lisabee21
No teenagers but a few families and the children were all well behaved
Mimiandgpa
Is the room service here free???5 answers
3 years, 48 months ago
brandon
No, there will be an additional charge for room service.
KristenCC
with the all inclusive package, yes
monikara
yes
juddie
Yes
ChiNick
Absolutely and its 24 hours
Jeffryvaldez
Credit cards5 answers
Do they require a major credit card upon check in, or are debit cards accepted?
3 years, 48 months ago
Kentucky
Both credit and debit cards would be accepted. The card does not need to match the one used to book the trip through Cheapcaribbean.
CCGreg
I believe that you'll need a credit card like most of the hotels
MJOrtiz2021
No, the credit card you used to purchase the trip is already on the account and was charged beforehand. Should you upgrade then they will probably require a credit card or advise you that they will charge the credit card used to book the reservation.
Smooth
no credit card required
Methuen
No they don't they're going to give you a bracelet that you cannot lose that's have to stay on on your wrist at all times and as long as you wear your bracelet you get everything you're all exclusive for me olds to drink to everything no credit card was requested at any time unless at the end of the checkout when we had to pay for the food we had ordered extra to the room service other than that we never had to pretend any credit card or money and the soup or anything extra like in a gift store or grocery store or fun activities.
Elizabeth30
Is this resort crowed or noise. Which month is the best to visit4 answers
3 years, 39 months ago
Babyface
The amount of people at the resort depends on the time of year, typically the busiest months are from January through March. For more details and to work out which time of year would be best for you please contact our beachologists at 1-800-915-2322 and follow the prompts for making a new reservation.
LizCC
This is my first trip so I don't know which month is crowded, I think summer is most busy/crowded.
ChiNick
September would be the best month. Just sent there at hotel was at 60% occupancy
Viktailor
It was not crowded or noisy. We found some families, but mostly couples and adult groups. We went in October and it was amazing, it is Hurricane season in the Caribbean but I have traveled during this time in the past and it has great rates and quiet hotels. So far the weather has always been amazing.
DarbyKat
Where is smoking allowed?3 answers
3 years, 37 months ago
Kathy
smoking is allowed in any open area on resort (unless noted otherwise) or on balcony of room.
CCGreg
anywhere outdoors with a good distance from the crowd,
Methuen
We stayed in Royal Service.. I smoked on the beach and there is one place outside near royal service..
BAKAfromWB
Is there a dress code for the restaurants?5 answers
3 years, 37 months ago
Trina
For some of the restaurants, for casual elegant, men should wear dress shoes, loafers or dress sandals; dress shirts with sleeves; and long pants or maybe a pair of Bermudas depending on the resort. Sleeveless shirts aren't allowed. Women can wear skirts, pants, or sundresses. Capris reside in a gray area and differ from resort to resort. No flip-flops.
And for Casual, either referred to as "resort casual" or simply "casual," this dress code is not too informal but not overdressed. It's popular at breakfast and lunch spots. For men, it means shorts, jeans, or slacks paired with a t-shirt or polo shirt. Sneakers, tennis shoes, and sandals are generally acceptable, but sleeveless shirts are not.
For women, a blouse with pants, jeans or a skirt works. Casual dresses or sundresses are popular options, too. These shouldn't be too low-cut or short. Bathing suits need to be covered up with a wrap or something similar. Footwear can be sneakers or sandals, as long as there's something covering (and protecting) those feet!
Some resorts call this dress code "informal." It's much the same meaning no swimsuits and footwear required, and a shirt or t-shirt with sleeves for men.
TimCC
Yes, resort casual is the dress code for the restaurants that require reservations (other than Tempo which requires fancier attire). Resort casual is still laid back. We wore sandals, shorts, and a t-shirt.
carlykakes
No.
Louisusa
It's casual dress for all the restaurants
Laflaca
Dress code is resort casual for all restaurants, but one.
MXGJ
how far is hotel from the airport?5 answers
2 years, 36 months ago
Kristin
Paradisus Cancun is located 15 minutes from Cancun International Airport (CUN) and 17 minutes to downtown Cancun. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Only about a 15 minute drive.
carlykakes
15 minutes by car or taxi. It is close and a nice ride to see a little bit of Mexico out of he resort.
Kron
About 20 minutes or less
Elizabeth30
The hotel was a short 15 minute trip from the airport via the super shuttle. You can also take a cab which isn't that much more and a much faster pick up from the hotel.
DarbyKat
What is snorkeling like? is there any sort of reef? is the water clear?4 answers
2 years, 35 months ago
mace
The resort does offer snorkeling, there may be an additional amount. As the rates will be offered at the resort and may change at any time, please check with the resort directly for the most up to date information regarding snorkeling.
TimCC
plenty of places for snorkeling with coral reef. we took Jungle Tour that let us ride a speed boat (prob. about 15 minutes) from the lagoon right in front of the resort to a place where we did the snorkeling.
Methuen
No snorkeling outside of this hotel. Too many waves. No reef, and thus the water is an amazing "cerulean" blue color. It's beautiful actually. Best water and sand we've seen yet.
travelguy14
Sadly, there wasn't any at the resort. No reef either. Water was breathtaking and beautiful. There is a company called Aqua World right across the street that offered diving, snorkeling and tours. However, it was pricey as my son did it.
Zoeygirl2011
whats the closest shopping? is it within walking distance? is it good?4 answers
2 years, 35 months ago
mace
For resort shopping or off the property shopping, please check with the resort directly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
take a city bus (1 USD) right in front of the resort. takes about 10-15 minutes
Methuen
It's a short drive away (5-10 mins)
Very nice things
MXGJ
There is a Mall a few minutes ( maybe 5 min) away on a bus, which you catch at the entrance of the resort...which cost a dollar and it has a great mix of local and upper end shopping options
0603vacationer
how late is the pool open5 answers
2 years, 35 months ago
mace
Most resorts close the pools between 5-7pm. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
7PM
TPFG
closes at 7, I believe for cleaning.
juddie
Unsure exactly, but people were in them well after the bar closed. At a lot of the resorts I have been to, once the pool bar closes, it signals the end of the pool and people start heading to their rooms to get ready for dinner (5-530 pm). But I was eating dinner at 630 and some people were still swimming.
AEckhard
8pm
Heather136
How comfortable are the beds?5 answers
Looking for a comfortable bed to get a good night sleep, stayed at several hotels where the bed was so bad woke up stiff everyday.
2 years, 35 months ago
gibkat
Call one of our U.S. based Beach Experts.
(800) 915-2322
7 Days a Week - 5am to 3am EST
bthornton
Very comfortable. I was pleasantly surprised.
Smooth
Beds were pretty comfortable. I had to ask for an extra pillow because the pillows were fluffy. Two pillows worked better for me.
Yudimar
Very comfortable beds.
NewFanofCancun
Very comfortable
Johnbarb
24 hour pool access?5 answers
How long can you stay at the pool?
2 years, 35 months ago
new york, new york
The pools will close before 9PM.
bthornton
I saw people in the pool at night but the swim up bar doesn't stay open. It closed around 6 prior to dinner.
Kron
Pool is closed between 8pm and 7am.
Louisusa
No the pools close at 8pm.
Heather136
Pool closes at 7PM. Also, they take all the lounge chairs off the beach in the evening and set them up again in the morning about 7am.
Zoeygirl2011
Is there beach volleyball at this resort?5 answers
2 years, 34 months ago
Texas
This resort does not have a beach Volleyball court.
bthornton
Yes they have nets on the beach right next to the live music. Seems like a good time and although we did not play, we saw others forming teams to enjoy a game.
Kron
There was a net but we didn't see anyone playing while we were here
John007
Yes there is
MXGJ
Yes!
CincoSolas
Is trip price for 2people or I will have to purchase another for the second person2 answers
2 years, 34 months ago
Jos
The price is per person.
Call one of our U.S. based Beach Experts.
(800) 915-2322
7 Days a Week - 5am to 3am EST
bthornton
trip is priced per person. resort allows 3 adults (over 16 years old) or 2 adults (over 16 years) and 2 kids (under 16)
Methuen
cabanas5 answers
How goes with Cabanas first come first serve or you have to rent it?
Thanks
2 years, 32 months ago
St Petersburg,Florida
Please inquire with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
The cabanas have to be reserved several days ahead of time.
frontdeskfiasco
Bali Beds - for rent, daily.
Large Grassy 'umbrellas' and tables are first come.
Wait staff frequents both areas heavily.
AEckhard
It is first come first serve, but we choose the beach instead
JWKW
Rent for $130/day
Delawarean
Does this package include resort credit?2 answers
I see on their official website that booking the hotel also come with 1500 resort t credit, will this package include resort credit as well?
2 years, 31 months ago
las vegas
This resort has different specials running at different times which do often include various resort credits. For more information as to whether we currently have resort credits for your dates of travel/package you were interested in, please call in to 800-915-2322 to speak to our next available agent.
JeannieCC
The credit is broken up into categories. The beds by pool to rent are $105.00 for Day and your credit is $10.00 off. Spa prices are high so $30.00 credit is their tip. $10.00 off a bottle of wine,that they try to sell you.. It's an all inclusive! House wine was fine. They make it like your getting a great deal!!
Summerbum
Entertainment for teenagers3 answers
Are there any organized activities for teens? Any kind of game room?
2 years, 31 months ago
Vicky
They do, however this is primarily for guests booked in the family concierge rooms as it is part of the family concierge amenities.
JeannieCC
Yes those teams activity as well and for small children Kids Zone on Saturdays believe also on Fridays but there's all day entertainment going on family entertainment as well.
Elizabeth30
They invited our teens to the "Red Lounge" club one night from 8-10 pm, alcohol free, dance club. They didn't go, but were welcomed frequently. No other organized teen activities that I noticed.
Delawarean
How is the beach/ ocean access? sandy or rocky?5 answers
2 years, 31 months ago
JB
The beach at Paradisus Cancun is not rocky. It is a soft, sugar-white sand beach.
JeannieCC
Sandy
Jeffryvaldez
Very sandy. The sand is from coral as well so it doesn't get hot! Access to the beach is great - go out of the hotel, past the pool, down the stairs and you're there
Rachella
Sandy, very nice easy access. Not rocky at all. Very clean beach.
NewFanofCancun
Completely sandy in both directions. I was hoping to body surf but the tide here makes it harder than on the East Coast USA.
John007
Can one snorkel at the resort?3 answers
2 years, 29 months ago
sherry
Yes, they do have snorkeling available. However, it is often recommended to enjoy one of the many snorkeling excursions to enjoy more variety and frequency in the viewing of tropical fish.
JeannieCC
There isn't anything to see in the ocean in front of the hotel. Do one of the excursions. We did a half day thru Amstar. Saw stingrays and lots of fish. It cost about $60 pp including transportation, gear, drinks, and fruit.
NewFanofCancun
If you bring the gear, yes.
It is not provided otherwise.
Not a good beach for snorkeling anyway.
Andrew1111111
Do all restaurants have vegetarian options?3 answers
2 years, 27 months ago
SP
There should be vegetarian options at the restaurants. It is recommended you put a request in for any food allergies/preferences at the time of booking so the hotel is aware.
CCGreg
Yes. so many salad , vegetable and fruit options you will not have a problem
Marvinjj
We have multiple people with food allergies and one vegetarian. Everything is clearly labeled and identifies vegan and gluten free options. For waitstaff meals they ask about any allergies before the meal.
its1jna
Are there any bars/clubs open past 12am?3 answers
2 years, 27 months ago
Cxo013
There are not bars open late night on the property.
CCGreg
There is a "disco" that's open until 2am. They start serving and playing music at 10pm but it doesn't get crowded until 1145p close to midnight if you go in a larger group it's better.
Sofi187
Yes, the red lounge is open until 2am
Andrew1111111
What is the age limit for this resort?2 answers
Do you have to be 25 to stay in the resort or have someone over the age of 25 with you to stay?
2 years, 25 months ago
Tasha
As long as a traveler has a valid credit card for incidentals at check-in. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I believe 18 and older
Jdoes
Is it possible to upgrade to Royal Service upon arrival?4 answers
I've emailed the hotel about upgrading directly and tried to call - no answer either time. We booked and would like to upgrade to Royal Service, my boyfriend and I, is it possible during check-in? We'll be staying Feb. 23-27.
2 years, 24 months ago
Baxter21
When you arrive you may inquire with the resort about upgrading directly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yea, we were asked when we checking in. Its additional $ per night.
NewJerseyGirl
They offered us the option to upgrade when we checked in.
CandE9
Yes, if you have $$ they will up sell you anything...
Andrew1111111
Can US green card travel to Cancun or we need to apply for visa ? Thks3 answers
1 year, 22 months ago
Billy
Please ask your consulate or check travel.state.gov.
TimCC
I am a green card holder and I just came back to the states from my trip to cancun - no issues at all. Just make sure you carry your non-expired passport along with your green card.
Jigs
You can travel with just your passport and green card. No visa is needed for US permanent residents.
Joi12
Is restaurant tempo by Martin Berasategui included in all inclusive package ?5 answers
1 year, 22 months ago
Pete
Unfortunately not, dining at this restaurant does come at an additional cost.
JeannieCC
No
Hammer7
No. It is extra.
Joi12
No, you have to pay extra to go to Tempo.
Jimmyk
Hello Pete, Unfortunately the restaurant Tempo is not included in the all inclusive purchase.
Lulu52413
The Amenities listed kayaking, windsurfing, snorkling with no $ listed after the item. Does the hotel provide these and are they free?5 answers
1 year, 20 months ago
St. Louis
These things are included as part of the all-inclusive, however restrictions may apply, for a full breakdown of the policy on this, please contact the resort directly.
JeannieCC
No, not included free. For additional costs, like most hotels.
NewJerseyGirl
Kayaking, wind surfing, catamarans, pedal boats are free across the street at aquaworld, but you can only choose 1/day. Windsurfing/catamarans require fee to teach beginners. Snorkeling is free.
Delawarean
We booked a speed boat excursion through the resort, but still had to take public transportation to the offsite location. We got there and realized we paid almost 3 times the amount we could have paid if we had just come straight there and booked through them. Lesson learned.
Laydey
I just got back. They are included but you do it in the lagoon at a place across from the hotel. You don't do these in the ocean.
jenny21st
How many pools?5 answers
How many pools, swim up bars, and infiinity pools do you have?
1 year, 19 months ago
Trish
This resort has two large pools, with an area for children. There is one swim up bar in the south pool.
JeannieCC
1 pool for bid 5 only..1 quiet pool, 1 pool with swim up bar, 1 kids some pool
Paradisus
3 pools total. One Swim-up Bar in the Main (HUGE) Pool, with Kids area at far end. A second, decent size, upper deck pool, and third Adults Only pool.
All very nice :)
BBShops
I just got back. I believe they had 3 pools. One was very large with the swim up bar and the entertainment. One was for kids. And the last one was the relaxing pool. They had one swim up bar and no infinity pool that I saw.
jenny21st
1 big one
dbpolk
Is it possible to place a down payment? and pay the rest later?5 answers
1 year, 19 months ago
pam
This would depend upon when you book versus your dates of travel, if the resort allows it, etc. For further assistance booking your dream vacation, please call in to 800-915-2322 to speak with one of our beach experts.
JeannieCC
Yes it gives you the option to half first and then the other half.
Jdoes
Yes
Flayvades
If you book through CheapCaribbean - yes.
TLaw225
If you book ahead of time cheap carribean takes a deposit and then charges the remaining amount 2 weeks prior to your trip.
Chabela
Are drones allowed on the resort?4 answers
1 year, 18 months ago
ashley
Please check with the resort directly for restrictions. If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
During my trip, I saw a family play with their drone on the beach and I didn't see any problems with that.
WanderlustGirl
I did see a drone on the beach so I'm sure there allowed.
Chabela
There was a wedding there while we were staying and their photographer (who I’m assuming was a hired professional) was using a drone.
Laydey
What beers are included?5 answers
1 year, 18 months ago
Al
Generally they will have the domestic brand available. For a full list of available alcohols, please contact the resort directly.
JeannieCC
The only Beers I had was Dos Equis and Tecate. I think they also had colors light and Bud Light.
Jimmyk
For all inclusive and from what I can remember the beers were XX, two types of Mexican beers, and one other that I can't recall.
WanderlustGirl
Corona, texmete & mondela
BAKAfromWB
Sol and Tecate. No Corona when I was there.
G5000
are there suites with more than one bedroom2 answers
are there suites available with two bedrooms ? two beds in one bedroom and one bed in the other bedroom ?
1 year, 18 months ago
mike
We do not offer a room category that would accommodate that. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes
Helenita
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Room Information
Paradisus Cancun features 700 rooms distributed on 9 floors with a private terrace and magnificent views over the Caribbean and the lagoon.
All rooms offer safe deposit box, mini bar, IDD phone, pay per view and satellite TV channels, air-conditioned, internet access and private bathroom with hair-dryer.
Top-notch room service is also available to each room. However, for guests staying in the Paradisus Junior Suite Lagoon View and the Paradisus Junior Suite Ocean View suites, a $5 delivery fee will be added.
All-inclusive everything: the cocktails, the grub, the utter luxuriousness of it all.
Delish treatments like stone rituals, exfoliations & messages/facials that feature organic goodies.
Kids Club - supervised fun for munchkins between 5-12 so you can take that necessary breather.
Royal Service - a luxury boutique hotel within the resort that caters to your every whim.
Family Concierge - more perks, plus a walkie talkie/cell to call the staff at any moment.
Snorkeling on a gorgeous coral reef and ogling at the sea critters.
What We'd Change
Paradisus Cancun is a massive resort, but it can get a bit crowded. Fortunately, there's enough to do, as well as huge pools and a beach to allow everyone their own comfy bubble of space.
Why You Should Go
Only 15 minutes from the airport. Your Mexico dream vacay will be Mexi-Going ASAP.
The resort has its own 9-hole, par-3 golf course with FREE green fees. (Yes. Free.)
Mayan ruins are about an hour away if you're up for some antiquity.
You can hit the shimmering ocean with a Sunfish, canoes, water bikes & oodles more.
Breathe deep with Tai Chi & meditation, hit the fitness center or take Spanish classes. Ole!
Tennis courts are here and waiting for your A game. Bring it.
Available Amenities
Tour Assistance
Car Rental Available
Beach
Business Center ($)
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Conference Facilities ($)
Cribs Available on Request
Currency Exchange
Daily Maid Service
Fitness/Exercise Room
Gift Shop
Jacuzzi
Kayaks
Kids Club
Lounge Chairs/Umbrellas
Snorkeling
Swimming Pool(s)
Tennis Court(s)
Windsurfing
Sailing
Aerobics
24 Hour Front Desk
24 Hour All-Inclusive
Parking
Spanish Lessons
Arcade
9 Restaurants
5 Bars/Lounges
Porter/Bellhop
Shopping
Multilingual Staff
Canoes
Elevators
Conference Facilities ($)
Yoga
Spa Services ($)
Golf (included)
Wedding Services ($)
24 Hour Room Service ($)
Meditation Garden
Honeymoon Packages ($)
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Chichen Itza and Coba Ruins
Jet Ski Rentals
Motor Boat Rentals
Sailing
Scuba Diving
Shopping
Snorkeling
Map of Local Area
Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been
carefully groomed into one of the most polished resorts anywhere.
Paradisus Cancun
Kukulkan Boulevard Km 16.5 , Zona Hotelera
+52 998 881 1100
Hotel Description
Paradisus Cancun: All-Inclusive and All Waiting For You
Dazzling Mayan-infused architecture. An off-the-charts, stress-smashing spa. Ginormous, glistening pools. All you can drink and eat. All resting on pearly-white sand. All waiting for you. Was that a "yes, please," we just heard? Thought so.
At the Paradisus by Melia, the memories begin when you arrive.
DINING
Beach lovers, it's Foodie Central. Nosh on everything from Mediterranean to Mexican. Pan Asian to Italian-Argentinean inspired. And dine like rock stars at Tempo, where a six star Michelin chef cooks up some mighty fine eats. Dig in.
Noas
Type: International Buffet Hours: Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm Description: Enjoy sumptious International lunch and dinner buffet
featuring show cooking and fresh juice area. Dress code: Casual.
Vento Type: Mediterranean Hours: Lunch - daily, noon-6pm; Dinner - daily, 6pm-11pm Description: Features Mediterranean dining with wood-fire pizzas and
fresh pasta. Dress code: Casual.
Tempo By Martin Berasategui
Type: Gourmet Hours: Dinner - daily, 6pm-11pm Description: Gourmet cuisine by 6-star Chef Martin Berasategui in an
adult-only setting. Available for an additional charge. Dress code: Elegant casual. Gentlemen are requested to wear
long trousers and a collared shirt.
Bana Type: Asian Hours: Dinner - daily, 6pm-11pm Description: Contemporary Asian dining experience with sushi and Asian
fusion cuisine. Located in the Zen lobby. Dress code: Casual.
Market Grill
Type: International Hours: Breakfast - daily, 6:30am-11am; Lunch - daily, noon-6pm; Dinner -
daily, 6pm-11pm Description: Featuring Italo-Argentinian cuisine and prime cuts on a
lovely terrace. Dress code: Casual.
Blue Agave Type: Mexican Hours: Lunch - daily, noon-6pm; Dinner - daily, 6pm-11pm Description: Featuring scrumptious tacos and local hand-made delights.
Dress Code: Casual.
La Palapa Type: Gourmet Hours: Lunch - daily, noon-6pm; Dinner - daily, 6pm-11pm Description: Exclusive for Royal Service guests, this adult-only
restaurant features a la carte entrees, salads and chef specialties. Dress Code: Casual.
La Perla Type: International Hours: Breakfast - daily, 6:30am-11am; Lunch - daily, noon-6pm; Dinner -
daily, 6pm-11pm Description: International buffet serving seafood specialties and steaks
poolside.
Dress Code: Casual.
All hours are subject to change.
BARS/NIGHTLIFE
Put on your party pants because these drinkin' spots are haute. Hit the beach bar, then the swim-up bar in the pool. End the night at the Red Lounge to showcase your dancin' skillz. Drink up.
Toji Bar Asian-inspired cocktail lounge. Daily, 5pm-midnight.
Avenue Bar
Offering delicious cocktails and snacks. Daily, 10am-5pm.
Swim-Up Bar Swim-up bar located at the South pool. Daily, 10am-5pm.
Red Lounge Exclusive to Red Level guests. Daily noon-5pm.
Coco's Bar
Beach bar. Daily noon-5pm.
BEACHES AND POOLS
Palapas on sugar-white sand await your weary bod at this rockin' resort that overlooks the Nichupte Lagoon and the Caribbean. Want more? How about two shimmering pools that are nearly as long as the resort? One pool even has an area for the kiddos. You're welcome.
SPORTS/ACTIVITIES
Water
Aqua aerobics
Beach sports
Pool sports
Kayaks
Paddle boarding
Land
Fitness center
Stretching
Jogging
Meditation
Tai Chi
Art classes
Spanish classes
Games and contests
Golf
Paradisus Cancun has its own 9-hole, par-3 golf course, with rental carts and
equipment available. Complimentary green fees are a part of the all-inclusive
package. Daily, 7am-3pm.
INTERNET
Guests enjoy complimentary Wi-Fi access in the resort's public areas as part of
the all-inclusive package.
SPA SERVICES
YHI Spa, one of the most prestigious in the world, offers a variety of ways to
relax and unwind for an additional charge. Daily, 8am-6pm.
Massages
Spa pool
Stone Rituals
Exfoliations
Body wraps
Hydrotherapy
Manicures
Pedicures
WEDDING/HONEYMOON
Paradisus Cancun is the perfect place to say, "I do!" Let the resort's wedding
specialists take care of all the details, so you can rest assured, you're dream
wedding will come true. For more information, please contact the resort
directly.
CHILD CARE
The Mini Club offers supervised activities for children ages 5-12. Daily,
9am-5pm.
ADDITIONAL INFORMATION
Location
Paradisus Cancun is located 15 minutes from Cancun International Airport (CUN)
and 17 minutes to downtown Cancun.
Check-In/Check-Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check in for possible incidentals not
included in your hotel reservation.
All-Inclusive Policy
The All-Inclusive Program/Plan finishes at noon on the day of departure. In the
event of a lost bracelet, an additional charge will be applied to your account.
Return your bracelet to the Front Desk before noon the day your plan expires.
Otherwise, an extra day will be charged to your bill.
TAG Approval
Paradisus Cancun is a TAG-approved hotel, meaning it is certified as
gay-friendly and enforces non-discriminatory policies, provides diversity and
sensitivity training for employees and empowers customers and employees to be
"watchdogs" of its gay-and-lesbian business practices.
Tax Payment
The government has approved a new tax for visitors visiting the Mexican municipality of Benito Juarez. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $24.18 pesos (approx. $1.16 USD) per night per room. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud music.
All hours, fees, amenities, information and services are subject to change
without notice.
