Grand Oasis Sens

We upgraded to the Sian Ka'an Club which which seemed to be worth it, except sometimes I felt anyone could get a cocktail in the premium bars for a tip. Never had to wait in line for a cocktail though & had the best Margaritas ever! The Private Check In was good once we were assertive about having upgraded. Our room was clean but very dated - loved the location & set up of it though., Broken coffee pot - took 4 requests & 4 days for replacement. Bad pillows. Mini bar was restocked daily the first 4 days but not after even with requests. NOTE: being a club member you still must wait in line to make dinner reservations, request more hangers (which never arrived after 2 requests), get a beach bag & robes that were suppose to be in your room, reserve a Bali Bed on the beach, etc., which took a half hour to 45 mins in line. Didn't seem like VIP treatment to me. Staff in that area wasn't forthcoming with details of the Sian Ka'an benefits - good thing I asked many questions of other guests & the staff. BTW, as a benefit you go to a dinner show on Tues night included at another Grand Oasis, but we weren't told this at first - had to stand in line another time to inquire. Lobby entertainment was great on several evenings & show in Disco was pretty good - not a bunch of audience participation stuff! Food & service at Benazuza, Sakura Sunset, The Box and Cayeyes was EXCELLENT. However very gourmet. If you are a meat & potatoes or traditional foodie, you may not appreciate the presentation & taste in these places. Morning buffet was great & so was the Italian Rest, along with outside lunch places. Wish we would have been made aware ahead of time that the Black Hole Rest was closed for remodeling. Pools & beach were great - foam party was fun! NOTE: there are a lot of stairs in this resort, especially in the pool & beach areas. Not a great place for the elderly or people with knee problems.Overall great place to stay!

We stayed here for a week last year and had a blast. This year there are many cut backs in the hotel and service - I don’t think we will be coming back it was also more money than last year so not very “cheap Caribbean “ overall disappointing

This might not be the place for you...This is what the MANAGER stated to me upon arrival. When checking in, Jazmin (lovely very friendly young lady) informed us that for $18 more per day we could upgrade our services to premium liquor and access to all restaurants. We usually stay in premium suites but since this was spur of the moment for Valentine's Day we just wanted to be in the sun and didn't pay for all the bells and whistles. When Jazmin told us this we decided to upgrade..then she told us that we had to stay 5 nights in order to take advantage of this deal. Well we were only there for 4 nights so I didn't understand the offer. We asked to speak to a manager to see if we could PAY the money and get the services. When Jesenia, the manager started talking to us she was rude at the onset of the conversation. We were not asking for a room upgrade or for anything free, we were asking to pay for an offered deal. When she told us this might not be the place for us I was taken aback.. excuse me??!! What do you mean? She stated that people save up for an entire year to visit their property. So you're being rude to us because we didn't have to save up for a year? After she saw my disgust she offered to go ahead and let us pay..too late. We were not giving them any more money. We arrived early and check in time is at 3pm- room not ready until 4pm. Our luggage sat outside in the rain until 8pm when we went to the room to shower for dinner. I went in search of it to find out why it was not delivered to the room and they stated you have to be in the room for luggage to be delivered...never heard of that. We are at a resort for fun...why would we be sitting in the room? So here is my review: If you want privacy-not the place for you. The walls are paper thin. We heard our neighbors use the restroom and throw up all night. If you are looking for activities- not the place for you. It rained the first 2 days and there was nothing to do except watch a 20 minute show every evening in the lobby or fight for the one pool table available. They did have a pole dancing class (unadvertised) and I can't remember the instructor's name, but she was phenomenal. If you are looking for great food- not the place for you. They boast 12 restaurants (there are 8 and they are not all available and some open only on certain days or hours. So prepare to eat pizza, horrible mexican or a cold mediocre buffet all day.) If you are looking for great drinks-not the place for you. They restock the fridge every other day with 6 bottles of water, 2 beers, 2 cokes and 2 diet cokes. This is for 2 people. I guess they expect you to share a beer a day. Looking for a cleaned room daily? You guessed it...not the place for you. A towel stayed on the floor for 2 days, a button sat on the counter since before we got there (probably still there). Floors are not mopped. They haphazardly throw you towels in the room and make the bed. That. Is. All. So Jesenia at first I was offended by your comment-but turns out you were right. THIS WAS NOT THE PLACE FOR ME OR ANYONE ELSE. I will never return to this hotel.

The front staff when you check in, are not pleasant people. Management was very rude to us because we had some question, we wanted answer. The food staff and Bar staff were excellent. the food was good. the drinks were good if you tipped you got top shelf. The pool was getting dirty in the middle of the week. the beach was great. I don’t think I would go back. I would pay a little more money and stay at a five star. The rooms out dated curtains were stained the toilet was coming off the floor, tile was coming up off the floor, the tb and shower, had mildew in it, and the room was musty because of the AC.