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Grand Oasis Palm

Mexico - Cancun

Our Rating

4 Nights with Air from $649 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
3.8
Service
 
3.7
Beaches & Pools
 
3.7
Dining Options
 
3.4
Room Comfort
 
3.7
3.6 out of 5
"Before buying this package I read all the reviews posted so I was a little worried about the hotel. Well from the moment I got there (11:00 am Friday) to the time we left (2:30 pm Thursday) I was treat..." – Pepe305
268 out of 401 (67%) customers would recommend this product to a friend.
The view from directly outside the hotel The Crab House View from Room at Grand Oasis Caribbean Resort Pool side --2013 Great pool looking out our window Morning at one of the pools View on our balcony From our room View of the pool from our room, to the a little outdated pool and very small beach. Awesome Pool Area The beach Top view The gorgeous beach That was our Breakfast is served here! One of the more chill bars at the resort A nice morning 6 am Infinity pool at Grand Oasis Riviera Maya enjoying the time here Beach was fabulous
All Customer Reviews
1-4 of 342 reviews. Sort by
July 19, 2019
The reviews are all valid!

We decided to give this hotel a try regardless of the reviews. I hate to complain, but I also hate to spend money and not be satisfied. Food sucks, seriously. You have to be on the premises at 4pm to make a dinner reservation at any of their restaurants. So if you go on an excursion and get back after 4pm, your stuck with the nasty buffet. The shower had really low pressure and so taking a shower was difficult. No a/c issues or leaking windows. The mini bar is only 4 beers and soda refilled every other day (weak!!) I mean it's an all inclusive why be so tight! Everything echoes in the hallways and rooms, you can hear people clicking their sandals down the hall and doors slamming when people come and go. Overall not worth the price they charge.


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Overall Rating: 2
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
2.0
User Image

From: California
Age: 35-44
Travel: 3-6 trips/year

July 16, 2019
Great for families

This is a nice resort and all the staff are very friendly. Only a few English speaking staff, so that made it difficult. The "adult only" pools/beach areas are not only for adults. They allow children, which is not the worst thing that could happen, but they should follow their own rules. Makitaco, Cereyes, and Los Agaves are excellent!!! The buffets are average at best. Drinks are good and plentiful; I ordered doubles without a problem. The AC in the room isn't very cold, and it's noisy, but we managed\ to get some R&R. The entertainment in the evening is not nightly, so that was somewhat disappointing. Overall, we had a great time enjoying the sunny weather and spending time with each other!!


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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: KY
Age: 45-54
Travel: 3-6 trips/year

July 8, 2019
Good trip

Overall this was a very good relaxing vacation for me and my family. We really enjoyed it. Would go back. Lots of restaurants with different types of food. Some where better than others. Would have liked to hear more about the shows that were being putt on. Did not hear about them until the next day. Highly recommend the Captain Hook Pirate ship for dinner and show. My family and I had a great time on it.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Smyrna, TN
Age: 45-54
Travel: 1-2 trips/year

July 6, 2019
Long lines

Ac service sucked! We asked about it multiple times and nothing was done. Long lines for everything. Food was so so. Very very family friendly. Our last night they decided to do maintenance on the plumbing which made the water look orange and super smelly. It was terrible. We missed our reservations because we couldn't take a shower. Never going back to this hotel.


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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
1.0
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From: Dallas tx
Age: 25-34
Travel: 1-2 trips/year

Room Information

All rooms are equipped with all the amenities a family needs. Family rooms offer two conjoined rooms - one for parents and one for kids.

Room Details

Grand
Hotel/Studio Unit Details

Grand Ocean
Hotel/Studio Unit Details

What's to Love

Perching on a comfy lounge chair on one of Cancun's favorite slices of white sands. Tranquil waves soothe you and are perfect for the kiddos.

The KiddO Zone is a 50,000 sq ft supervised kid's club - splash pools, kid-friendly restaurants, kid's beach club, playground & tons of activities.

Skip the check-in line and head straight to the VIP check-in and welcome lounge!

Getting pampered at the luscious Sensoria Spa. Every treatment is worth it. Spoil yourself!

 

What We'd Change

This family-friendly resort is all about families and kiddos, so if you're looking for a party resort with your friends, check out some of the other Oasis resorts.

 

Why You Should Go

You're a quick 30 minutes from the airport and close to downtown Cancun.

Pirate Adventures aboard the Captain Hook is fun for the entire family - treasure hunts, games & a pirate show.

Booking the Family room gives you adjoining rooms - one for parents and one for kids.

Certified in-room babysitters are available so parents can enjoy date nights like a romantic dinner, beachfront couples massage or hit the nearby clubs.

Available Amenities

  • Bar/Lounge
  • Beach
  • Beach Bar
  • Volleyball
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Fitness/Exercise Room
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Swim-Up Bar(s)
  • Pool Bar
  • Swimming Pool(s)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Poolside Bar
  • Parking
  • Soccer
  • Medical Services ($)
  • Cigar Shop
  • Porter/Bellhop
  • Multilingual Staff
  • Snack Bar
  • Elevators
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Yoga
  • Massage/Spa Treatments ($)
  • Dry Cleaning Services ($)
  • Squash
  • Sauna ($)
  • Steam Room ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Restaurants
  • Sports Bar
  • Travel Agency
  • Tour Desk
  • Beach Towels
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Evening Entertainment
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Fitness Center
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Mayan Ruins
  • Nightlife
  • Shopping
  • Spa(s)/ Wellness Center(s)
  • Tennis Courts
  • Watersports Rentals

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Grand Oasis Palm

Blvd Kukulcan, Km. 4.5 , Hotel Zone

(770) 274-1821

Hotel Description

Grand Oasis Palm in Cancun: The Ultimate Family Resort

Life will be grand here with all of the aahh-some Oasis perks you're expecting: endless epic entertainment, family-friendly activities and restaurants, plus a 43,000 sq ft area dedicated to kids with a fully-supervised kid's club, making this vacay the most fun for the little ones. And this getaway shines the spotlight on Mexican culture with dining, dancing and decor. Most important, the food is delicioso.

Exclusive Complimentary Grand-Plus Perks available for all guests:

  • Access to VIP check-in and welcome lounge with soft drinks & snacks
  • Preferred room assignment with an *even better* ocean view
  • VIP Grand-Plus wristband


DINING

With a flare for celebrating Mexico, your dining here will feature a variety of Mexican-inspired restaurants - gourmet Mexican, Mexican fusion, and Mexican sushi fusion. Plus lots of kid-centric places for the little ones. Beach appetit.

Sisal
Type:
International buffet with kids corner
Hours: Breakfast, lunch and dinner, daily.
Description: Informal restaurant offering excellent buffets for breakfast, lunch and dinner, all with an area designed specifically for kids.

Las Palmas
Type: International buffet with kid's corner
Hours: Breakfast, lunch and dinner, daily.
Description: Variety of cuisines served buffet-style with indoor and outdoor seating.
Dress code: Casual

Careyes (Adults-only)
Type: Gourmet French-Mexican fusion
Hours: Dinner, daily
Description: Rated on TripAdvisor as one of the best restaurants in Cancun in 2018. A la carte restaurant, serving serving gourmet Mexican cuisine. Guests under the age of 16 are not allowed. Reservations are required.
Dress code: Formal

Maki Taco
Type: Mexican-Japanese fusion
Hours: Lunch, Dinner
Description: Consistently rated one of the top restaurants in Cancun on TripAdvisor. Reservation required.

Los Agaves
Type:
Mexican
Hours: Dinner, daily
Description: Serving authentic cuisine that is sure to please, in a casual indoor setting. Dinner reservations are required.
Dress code: Casual

Havana Cigar Restaurante Bar (Adults-only)
Type:
Tapas and delicatessen
Hours: Lunch, daily
Description:Small dishes made for sharing in a cool cigar lounge atmosphere.
Dress code: Casual

Dos Lunas
Type: International buffet
Hours: Breakfast, lunch and dinner, daily
Description: Variety of cuisines with indoor and outdoor seating.

Dos Lunas Pizzeria
Type: Pizzas & pastas
Hours: Lunch, daily
Description: Delicious pizza and pasta dishes served in an outdoor setting.

La Bamba
Type: Fish and seafood
Hours: Lunch and dinner, daily
Description: Enjoy dining on a variety of seafood dishes, with indoor and outdoor seating.

Sushi Bar by Maki Taco
Type: Mexican Sushi Fusion
Hours: Lunch, daily
Description: Sushi and more served in a casual atmosphere on the terrace.
Dress code: Casual

The White Box (Adults-only)
Type: Mediterranean Gastropub
Hours: Lunch and dinner, daily
Description: Award-winning restaurant and consistently rated on TripAdvisor as one of the best restaurants in Cancun. Guests under the age of 18 are not allowed. Indoors.
Dress code: Casual for lunch and formal for dinner.

Los Agaves Terraza
Type: Tacos and tortas
Hours: Lunch, daily
Description: Outdoor, light Mexican fare.

Isla Mujeres
Type: Snacks and sushi at the beach
Hours: Lunch, daily
Description: Serving snacks throughout the day, outdoor next to the pool.
Dress code: Casual

Pirates del Caribe
Type: Kids-only food court
Hours: Lunch, daily
Description: Located in the KiddO Zone, kids can choose from burgers, hot dogs, chicken and more in an outdoor setting.

Restaurant reservations are made at the resort concierge desk. Restaurant hours and availability subject to change without notice.



BARS/NIGHTLIFE

The inventive bar tenders are ready to mix up whatever your heart desires. And, you've got 11 bars to try, including a Tequila Lounge. Salud, beach lovers.

Sports Bar
Open daily

Swim-up Bar
Open daily

Sushi Bar
Open daily

Isla Mujeres Beach Bar
Open daily

El Rincon Del Cafe
Open daily

Tequila Lounge
Open daily

La Cantina
Open daily

Coffee & Me
Open daily

Havana Cigar Restaurant Bar ($)
Open daily

Sian Ka'an Beach Club
Open daily; Bali bed rental ($)

La Bamba Beach Bar
Open daily

Bar hours and availability subject to change without notice.


BEACHES AND POOLS

The lush, beachy shores here are ideal for lounging the day away - the waves are gentle (perfect for the kiddos.) Plus, you can spend your day at the epic freeform pool. Kids can also splash around in the shallow pool located in the KiddO Zone.

SPORTS/ACTIVITIES


Water

  • Kayaks
  • Water aerobics
  • Pool volleyball
  • Swimming

Land

  • Fitness center
  • Multi-use sport court
  • Aerobics
  • Yoga
  • Pilates
  • Zumba
  • Beach volleyball

INTERNET

Grand Oasis Palm offers Internet access for a small fee. Grand Ocean room guests enjoy complimentary WiFi (2 devices per room).

SPA SERVICES

Sensoria Spa offers a collection of exclusive treatments that incorporate ancient and modern techniques with certified organic products. Enjoy a full range of services designed to help you relax and get in touch with nature, surrounded by the incomparable beauty of the Mexican Caribbean.
  • Therapeutic massages
  • Body scrub and wraps
  • Facials
  • Beauty salon
  • Sauna and steam room
  • Temazcal: Mayan sweat lodge purification ritual
  • Couples treatments
  • Kids and teen treatments
Additional fees apply to spa services.


CHILD CARE

The fully supervised kids club (KiddO Zone) features 43,000 square feet of daily indoor & outdoor activities and entertainment, open daily from 9am-10pm for kids 3-12 years old.
  • Pools and splash zone with water slides, climbing iceberg and trampoline
  • Pirate adventures aboard the Captain Hook
  • Kid-friendly restaurants
  • Kids beach club
  • Playground with jungle gyms and bungee trampoline
  • Live entertainment
  • Daily indoor and outdoor activities
  • Arts and crafts room
  • Video game lounge
  • Resting room
  • Mini-whirlpool and splash area with mushroom fountain
  • Kids theater with movies

In-room, certified babysitters are also available for a small fee so parents can enjoy date nights like a romantic dinner, beachfront couples massage or hit up the nearby clubs.



ADDITONAL INFORMATION

Location
Grand Oasis Palm is located 30 min by car from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card (American Express, MasterCard or Visa) may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 11/15 - 12/19
Starting at $649 was $1869
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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4 days, 3 nights
Travel Dates 7/23 - 8/10
Starting at $709 was $1609
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