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Pueblo Bonito Emerald Bay Resort & Spa

Mexico - Mazatlan

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Set on 20 acres of unspoiled beauty and the only Four Diamond resort in Mazatlan, Pueblo Bonito Emerald Bay Resort & Sp ... More

Customer Rating 11 Reviews
Value
 
4.3
Service
 
4.2
Beaches & Pools
 
4.2
Dining Options
 
3.9
Room Comfort
 
4.0
4.1 out of 5
"We took our first family trip to Mexico and stayed at Pueblo Bonito Emerald Bay. Our spring break trip was excellent. When we arrived, the room wasn't ready so we made our way to one of the restaurants..." – IowaFamily2
12 out of 13 (92%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.2
Beaches & Pools
 
4.2
Dining Options
 
3.9
Room Comfort
 
4.0
4.1 out of 5
"We took our first family trip to Mexico and stayed at Pueblo Bonito Emerald Bay. Our spring break trip was excellent. When we arrived, the room wasn't ready so we made our way to one of the restaurants..." – IowaFamily2
12 out of 13 (92%) customers would recommend this product to a friend.
All Customer Reviews
1-4 of 11 reviews. Sort by
February 14, 2019
best all inclusive

We were given a wonderful room top floor with view of the beach and bay! We had a junior suite. Just asked for an ocean view at check in. The view was excellant! We slept with the door open to hear the crashing waves every night. The room could use updating but not a problem. Service on the beach or poolside for lunch and drinks was awesome! The lunch choices from the pool menu were good. No problem finding chairs. The food at the buffet for breakfast and dinnner was really good. No need to go elsewhere. The birds, water falls, ponds, landscaping and flowers are beautiful. The evenings are quiet. No late night revelers waking us up. The majority of guests are over 60. Walking is required to get anywhere. But you get your steps in. The beach is great to walk at low tide. You can walk for miles. The volcanic rocks make it unswimmable at the south end; but the north had no rocks. The resort is isolated. The shuttle to the other Pueblo Bonito makes getting into town easy. The city bus line ends about a mile from the resort. No one hassles you to participate in activities. There are no peddlers on the beach. If you want to find excursions you can ask the concierge.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Omaha NE
Age: 55-64
Travel: 3-6 trips/year

January 8, 2019
Mixed

Good - Pr0perty is beautiful, spacious and great for family. The restaurant personnel were friendly and attentive. Bad - Service was hit or miss. The restaurant service was very good, but I expected more friendly and helpful service from the front desk and pool area. There were many front desk workers standing around, but no one seemed to want to help guests who were standing in line at check in. Towel service didn't open timely at 8:00 AM, even after we asked one of the many pool personnel walking around to help us. One towel person (Ivan was his name) even purposefully offered us a dirty towel from a lounge chair, and was proud to do so. Ugly - We were greeted by a cockroach in the room upon check in. We saw another outside our room during our stay.


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Overall Rating: 2
Value
 
3.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
3.0
Room Comfort
 
1.0
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From: Porltland, OR
Age: 45-54
Travel: 7+ trips/year

October 17, 2018
Very nice place and overall excellent service.

The resort is bigger than what I expected and that was a nice surprise. There are three pools with one being only for adults so we didn't go there as I was there with my kids. The "big" pool was popular so we were there only one day. Our room was closer to the smaller pool and right in front of one of the restaurants so that was the one we used, it was quiet and the pool service was good. Of course, the more people the longer the service takes but that's to be expected. I also planned a deep tissue massage for the last day and it was excellent. There are two restaurants and one bar. One restaurant is buffet style but you can also order from a menu (not part of the package so you'll have to pay out of pocket). The other restaurant had a menu and had excellent options. If you like spicy food then you have to ask for it because if the menu says it is spicy then don't expect it to be since most people that visit these places are from other countries. I had to ask for extra spicy and the cook will make it so. Overall, excellent service and I'm sure we'll go back again to this location. Also, this website offered a really good package and the one time I had to call customer service, the lady that took my call was super friendly and tried her best to give me the options I wanted. Everything worked out as planned.

Very nice place and overall excellent service.
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Texas
Age: 35-44
Travel: 3-6 trips/year

February 26, 2018
WONDERFUL!

I had never booked through this site before and wasn't sure what to expect. What a great resort! The service was outstanding. Staff went above and beyond to serve us. I wish there were more restaurants, however, we were able to visit the sister resort and use their restaurants as well (with the all inclusive plan). Angelo's, at the sister resort, had amazing food. I was so full but couldn't stop eating! The beach is long and walkable, but somewhat rocky by the resort. I rarely saw people swimming in the ocean. The pools are great- get your seat early! I would definitely go here again. Great value and great people!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Cortland, NY
Age: 35-44
Travel: 3-6 trips/year

Room Information

270 suites in sand-colored villas with two-four stories with high ceilings. Villas are designed in the neo-classical/Spanish-colonial style. Decor showcases pale-blue walls, white ceilings with crown molding, white furniture, fabrics in green and gold and pale floor tiles from the same Spanish factory that provided tiles for the historical district's restoration. Aqua seat cushions, contemporary art, Mexican ceramic bathroom accessories, and decorative tiles also contribute bright colors. VCRs and DVD players, along with movies, are available for rent.

These brand new, beautifully decorated suites offer ocean views from every terrace or balcony. Each suite features Feather top beds and a pillow menu, air-conditioning, fully equipped kitchenette with microwave, hair dryer, iron with ironing board, in-room safe, satellite TV, direct dial telephone, daily maid service and evening turndown service.

Room Details

Junior Suite
Hotel/Studio Unit Details

Master Suite
Hotel/Studio Unit Details

What's to Love

Kelly's Bar has fun African hunt club, safari-style decor, really great burgers, fine tequilas and a long list of out-of-this-world martinis.

 

What We'd Change

This resort is kind of secluded, but a 10-minute shuttle ride will have you enjoying the shops, restaurants, museums, aquariums and nightclubs of Mazatlan's Golden Zone.

 

Why You Should Go

Pueblo Bonito Resort at Emerald Bay offers room service, kids' club and full access to sister resort, Pueblo Bonito Los Cabos.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Banquet Facilities
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Golf Course ($)
  • Jacuzzi
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Playground
  • Room Service ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Whirlpool/Hot Tub
  • Shuttle Service
  • 24 Hour All-Inclusive
  • Poolside Bar
  • Parking
  • Safe Deposit Box
  • Spanish Lessons
  • Medical Services ($)
  • Non-Smoking Rooms (on request)
  • 2 Restaurants
  • 4 Bars/Lounges
  • Porter/Bellhop
  • Shopping
  • Multilingual Staff
  • Wheelchair Accessible
  • Snack Bar
  • Canoes
  • Elevators
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Express Check-Out
  • Spa ($)
  • Conference Facilities ($)
  • Yoga
  • Beach Towels
  • Catamarans
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service ($)
  • Business Services ($)
  • Pillow Menu
  • Aqua Aerobics
  • Convenience Store ($)
  • Wireless Internet
  • Purified Drinking Water
  • Beach Towels
  • Pool Towels (complimentary)
  • Loungers at Beach and Pool
  • Free Parking
  • Beauty Salon ($)
  • Beach - non-swimmable
  • Kids Club ($)
  • Jogging Trail
  • Gift Shop ($)
  • Fishing ($)
  • Doctor on call 24 hours
  • Babysitting Services ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Dining
  • Dive Shop(s)
  • Fishing
  • Fitness Center
  • Fitness Center
  • Golf Course(s)
  • Hiking/Biking Trails
  • Historical Site(s)
  • Horseback Riding
  • Hunting
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Medical Facilities
  • Motor Boat Rentals
  • Museum(s)
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Spa(s)/ Wellness Center(s)
  • Surfing/Surfing Lessons
  • Tennis Courts
  • Water-Skiing
  • Watersports Rentals

Map of Local Area

Set at the foot of the Sierra Madre Mountains on a peninsula that extends into the Pacific Ocean, Mazatlan is one of the Mexican Riviera's premier resort areas.

Pueblo Bonito Emerald Bay Resort & Spa

201 Ave Ernesto Coppel Compania S/N

+52 669 989 0525

Hotel Description

Pueblo Bonito Emerald Bay Resort, in Mazatlan: All Suites, All Luxury

Set on 20 acres of unspoiled beauty and the only Four Diamond resort in Mazatlan, Pueblo Bonito Emerald Bay Resort & Spa calls the locale known as New Mazatlan home. Here, in an area brimming with Mexican culture and romance, luxury abounds in magnificent suites with views of the sprawling Pacific Ocean.

Dip your toes in the frothy ocean along the picturesque shoreline of the resort's private beach. If you're looking to spend the day playing in the waves with the kids, hop on one of the resort's complimentary shuttles to a lovely swimmable beach nearby or let the kiddos splash around in the resort's children's pool while you float below 150-year-old mangroves that surround the resort's three infinity pools. Before heading off to dinner, grab a drink from the swim-up bar (there's one in every pool) and slip into the Jacuzzi for a soak to the chatter of native birds.

The culinary delights of Pueblo Bonito Emerald Bay include delicious restaurants, including two delis, the casual open-air Emerald Grill, Kelly's Bar and the buffet, La Cordeliere. For a romantic dinner, try the modern fusion offered at The Bistro, where the view is spectacular from the waterfront terrace and a sommelier is on hand to help with the extensive wine list. Or hop on a shuttle for the quick ride to Pueblo Bonito Mazatlan, where you can dine at the restaurants or grab a drink at the bars. Between Emerald Bay and her sister resort, you'll have 11 restaurants and 6 bars to surround yourself with tasty food and drink.

Let the kids chill out at the kids' club where they can watch movies, play board games and arts-and-crafts the day away while you and your honey visit the full-service Emerald Bay Spa. Pamper yourself with an aromatherapy treatment and massage or get gussied up for a night out at the beauty salon while the guys head off on a fishing expedition or hit the greens at one of Mazatlan's four outstanding golf courses, including the championship 18-hole El Cid Mazatlan. Looking to get in a workout? Head to the lighted tennis courts for an evening family tennis match or stop into the resort's fitness center to work up a sweat before heading back to your suite for some good old R & R.

This hotel is All-Inclusive.
Features include:

  • Breakfast, lunch, dinner and snacks
  • Unlimited alcoholic and non-alcoholic beverages
  • Hourly shuttle between the two hotels
  • Program begins at noon on day of check-in and ends at 11am on day of check-out


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

La Cordeliere
Type: Buffet
Hours: Breakfast - Mon-Sat, 7am-noon; Brunch - Sun, 8am-2pm; Dinner - daily, 6pm-10pm
Description: Air-conditioned restaurant serving full breakfast buffet, Sun brunch and theme-night buffet dinners. Seating on covered terrace and in the dining room.

The Bistro
Type:
Fusion
Hours: Daily, 7am-10pm
Description: Modern a la carte restaurant, serving an innovative fusion of world cuisine in a swanky, modern atmosphere. Seating on waterfront terrace. Extensive wine list, sommelier. Dinner reservations are required.

Emerald Grill
Type: Light fare
Hours: Daily, 10am-6pm
Description: Casual, open-air restaurant serving sandwiches, salads, burgers, burritos, pizza and tropical drinks.

Deli I
Type: Light fare
Hours: Daily, 7am-10pm
Description: Serving coffee, sandwiches, pastries and desserts, this deli also offers produce, groceries, beverages, liquor and sundries.

Deli II
Type:
Light fare
Hours: Daily, 7am-10pm
Description: Air-conditioned indoor seating and outside seating at umbrella tables. Serving espresso, coffee, sandwiches, pastries and desserts, this deli also offers produce, groceries, beverages, liquor and sundries.

Kelly's Bar
Type:
Grill
Hours: Daily, 3pm-1am
Description: Air-conditioned bar with an African hunt club ambiance. Serving light fare, including crab cakes, bruschetta, pizza, burgers and sandwiches.

All hours are subject to change.



BARS/NIGHTLIFE

Kelly's Bar
Air-conditioned bar with an African hunt club ambiance. Serving light fare and an extensive menu of special martinis, fine tequilas and spirits. Daily, 3pm-1am.

Aquabars
Three swim-up bars, located in the pools. Daily, 10am-6pm.


POOLS

The resort has three free-form, infinity-edge pools, one just for adults, a children's pool and a Jacuzzi. Swim-up bars, complimentary towels, umbrellas and loungers are available at the pools.

BEACH

The hotel is located on a secluded, private beach. Swimming is not allowed at this beach. The hotel offers a free shuttle to nearby swimmable beaches.

SPORTS/ACTIVITIES

Water
  • Rowing and canoeing
  • Snorkeling
  • Aqua aerobics

Land

  • Tennis courts
  • Fitness center
  • Yoga classes
  • Nature preserve tours
  • Bartending and cooking classes
  • Spanish classes


INTERNET

Wi-Fi access and computer rental with high-speed Internet access are available Mon-Sat 7am-10pm and Sun 7am-9pm at Deli II for an additional charge.

SPA SERVICES

The Emerald Bay Spa is a full-service holistic spa available to guests for an additional charge. Daily, 8am-7pm.
  • Spa treatments
  • Body rituals
  • Massage therapies
  • Spa rituals
  • Body and hand treatments
  • Aromatherapy
  • Beauty services, including manicures and pedicures, hand massages, hair treatments/styling, and make-up services.


WEDDING SERVICES

The resort offers wedding packages and an on-site wedding planner to organize all the details (fees apply). Please contact the resort directly.

CHILD CARE

Bonito's Kids' Club offers supervised activities for children ages 4-11 for an additional charge. Open Tue-Sun 10am-5pm.
  • Arts and crafts
  • Board games
  • Pool games
  • Movies


ADDITIONAL INFORMATION

Location
Located 17 miles from Mazatlan International Airport (MZT), and 10 minutes north of the Golden Zone.

Check In/Check Out
Check-in: 4pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.
A registered guest must be 21 years of age or older to check-in. Registered guests must have proper ID and are responsible for payments of incidentals.
Please be aware that neither escorted nor unescorted groups of minors under the age of 21 are accepted at this resort.

Minimum Stay
A 3-night minimum stay is required for travel Jan 2, 2018-Mar 22, 2018, Apr 9, 2018-Dec 18, 2018.

A 4-night minimum stay is required for travel Dec 18, 2017-Jan 1, 2018, Mar 23, 2018-Apr 8, 2018, Dec 19, 2018-Jan 1, 2019, Apr 12, 2019-Apr 28, 2019, and Dec 19, 2019-Jan 1, 2020.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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