Grand Palladium Jamaica Resort & Spa

Stayed here before and was somewhat disappointed this time with the service. We actually felt like we were treated badly because we booked through Cheap Caribbean and I don’t know why because our trip wasn’t cheap. We had to beg the front desk for a decent room because they wanted to put us all the way in the back and I am not able to do all that walking. Then we were excited about eating dinner at the Italian restaurant, got our drinks and appetizers but then everything came to a stop. Not sure what happened in the kitchen but we (and others) waited over an hour and still no food so we left and went to the buffet. Again the guest services did nothing to make it up to us. Not sure I would go back. Lastly our transportation Amstar to the airport the bus door wouldn’t close so they tied it with a piece of rope and we worried through the 45 minute ride. Not my idea of a relaxing vacation ☹️

We were absolutely delighted right from the start. The airport transfer to the resort was relatively fast and comfortable. However, the resort was overwhelmingly beautiful. The Grand Palladium in Montego Bay was beyond our wildest imagination, even though we had seen pictures on their website. With a plethora of fine restaurants, and great bars and bartenders, we were treated to some of the best service I have ever experienced in my 40 years of traveling. The staff could not have been more helpful. On the first day, one of the yard workers asked if this was our first day, and proceeded to pick flowers for our room. This was above and beyond our expectation. And this was just the beginning. The beaches and water sports availability were fantastic. Lots of sun and shade as desired. Our sleeping room overlooked the ocean, and we kept the door open at night to hear the surf. Very romantic. We plan to return sometime in the future to Grand Palladium, but we will also explore other options through Cheap Caribbean. Thank you for a wonderful celebration of Mary's birthday.

This is a nice, average resort. There were pros and cons and making the decision to go here is based on what you're willing to deal with. PROs: - The staff! So wonderful and lovely and helpful without even having to ask. - The pool is huge. - The resort is nicely spread out so it never feels crowded. - Lots of entertainment throughout the day. They do a lot to make things fun. We were there for the Super Bowl and they had activities all day culminating in a huge party. - Some of the restaurants are INCREDIBLE. The food at the Italian restaurant and the seafood restaurant were real standouts. We also loved the tacos and fried comfort food at the Sports Bar. - Morning mimosa/juice bar at every buffet. - The Infinity bar has great views and bands and karaoke. Really fun to sit outside with some drinks. -Coconuts and great vibes at the beer hut. - Housekeeping did a nice job of keeping our room tidy. CONS: - The beach is terrible. It's man-made and small and there were never any chairs. People go down and camp out at like 7am. If you need a nice beach, this isn't the place for you. - The resort cannot always control this but people are constantly spilling drinks in the pool and smoking cigarettes and other things in the water. I feel like that's really inappropriate and disgusting and they should do a better job of monitoring and enforcing rules. - While we enjoyed the a la carte restaurants, the buffets were really really bad. We never expect the buffets at places like this to be good but this food was awful. - Finally, the cats. I am an animal lover and I understand when you go to islands like this you see goats and cows and dogs milling about. However, the feral cat issue at this resort should be addressed. I didn't notice it everywhere but at the seafood restaurant, it was horrifying. We were trying to enjoy our meal and 4-5 cats were begging for food and then attacking one another and actively bleeding and having medical emergencies. It was sad and made it difficult to enjoy dinner. Then of course people were feeding them so more and more cats came. Cats would also come to our patio door. And unlike other places I've been, we saw nearly no small wildlife. No birds or little lizards. I assume the cats are killing them all. Overall, would I return to this resort? No. We had fun and it was very relaxing but it's not something we would repeat. However, I wouldn't discourage you from booking here. We met women who were there for their 4th time so it's all about what's right for you.

Had a great time! Reset my stress level to 0.... Pools are great...workers are very friendly. Super chill; don't be in a hurry...that's not what you are there for...just Relax Mon. Food was great, Super bowl party was very cool! I really did not want to leave...and that never happens to me:) Thanks so much for the best vacation in years!