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The Reserve at Paradisus Punta Cana

Dominican Republic - Punta Cana

Our Rating
1-800-880-2177
5 Nights with Air from $1,389 All-Inclusive
Info Customer Reviews Questions & Answers

Your family will feel like rock stars at this all-inclusive boutique resort, a luscious gem in the dreamy Dominican Repu ... More

Customer Rating 36 Reviews
Value
 
4.2
Service
 
4.3
Beaches & Pools
 
4.6
Dining Options
 
4.0
Room Comfort
 
4.4
4.4 out of 5
"We had no idea what this all-inclusive trip would offer us. From the moment we arrived we were greeted in a warm manner by the staff. "WELCOME HOME" is what they say upon your arrival. A fresh tropical..." – Cheryld
37 out of 43 (86%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.3
Beaches & Pools
 
4.6
Dining Options
 
4.0
Room Comfort
 
4.4
4.4 out of 5
"We had no idea what this all-inclusive trip would offer us. From the moment we arrived we were greeted in a warm manner by the staff. "WELCOME HOME" is what they say upon your arrival. A fresh tropical..." – Cheryld
37 out of 43 (86%) customers would recommend this product to a friend.
The beach was gorgeous! Best times Ramon from the Italian restaurant Kids pool The pool near our room in the reserve Reserve Beach The beach Dinner Reserve Beach
All Customer Reviews
1-4 of 36 reviews. Sort by
November 8, 2018
Not What It Used To Be

Let me start off by saying my wife and I got married at this resort a little over a year ago. We chose it because the service was amazing when we previously vacationed here, the grounds were beautiful and immaculate and the room was fantastic. We have only stayed on the Reserve side and have been here 3 times. With that being said, this will be our LAST stay here as we were very dissatisfied with the treatment we received for this stay. Day #1 - we arrive around 1PM and are told our room will be ready shortly. 2PM passes. 3PM passes. We complain to management at about 315PM and they change our room because the room we were assigned was not ready. Shower time... Except the shower barely has any pressure. We notify 2 people and figured they would fix it while we are out to dinner. We finally get settled in and head out to dinner and are told we cannot be seated because the restaurant was booked. I am looking at about 10 empty tables with no sign of more customers coming. We then go to a close by restaurant that seats us (after arguing the same) and have a view of the restaurant we were denied. Not only did those tables never fill but it almost completely emptied out while we were eating. Why were we turned away then?? Day #2 - the lobby calls us to make our dinner reservations for the week at 745AM so we go down to the lobby and give our selections and times. Then they take that list and do nothing with it because as it turns out we find out later that day that NONE of the reservations were made. Here we go.... We now take a shower and also find that nobody fixed our shower. Ridiculous. Now our dinner reservations were made.... But all for 945PM and they know we are here with a child. So now we are fighting with them again to correct our reservations. 2 days into the trip. Keep in mind all of the restaurants we went to had at least 40% empty tables. We also had to call multiple times to have the sofa bed made with sheets for our son. Room had no clothes iron. I would not recommend this resort any longer


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Overall Rating: 2
Value
 
4.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: New Jersey
Age: 35-44
Travel: 1-2 trips/year

August 31, 2018
Great place for families with small children!

My husband and I stayed at this resort for five days and four nights with our two small children who are 5 and 3 years old. It was an amazing first trip for the kids. We paid for a family concierge room and it was amazing. Our family concierge Sandra took very good care of us, including setting up dinner reservations at a different restaurant each night, planning surprises for the kids, and reserving cabanas and beach huts for us. Pros: family concierge definitely worth it, pools were beautiful and kids pool was amazingly fun for the little ones, 24hr room services, rooms were fully stocked (beverages and snacks refilled every 24hrs free of charge), very small children friendly. Cons: resort was huge so needed to take the shuttle buses to most places, food at all the restaurant were average (I expected better for such a popular resort but still appetizing). The steakhouse was the best meal because the steak was amazingly delicious. Our server Ramon, at the Italian restaurant, was wonderful. He took care of us very well and made sure we were satisfied with the food and service. The kids liked him as well! I would definitely recommend to families with children.

Kids pool Ramon from the Italian restaurant
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: New York, NY
Age: 25-34
Travel: 3-6 trips/year

July 29, 2018
Awesome resort! Amazing customer service!

If you are like me, you glean through many reviews before deciding upon a resort and vacation spot. This is an amazing resort, especially for families. It was very clean, and the rooms were spacious in that we had our own separate bedroom area from the children. The resort grounds were beautiful, and not as large as many other resorts we have visited. My husband even made the comment that we are definitely coming back to this resort. I think the key is to stay in the Reserve portion as it is smaller, less crowded and family oriented. Henry was extremely helpful, and was always checking in on us. We also enjoyed Naomi's family yoga class on the beach as well. The food and drinks were much better than most other all-inclusive resorts in which we have stayed over the years. The beach was beautiful, but storms had caused a large seaweed problem. However, crews worked tirelessly to dispose of the seaweed daily. Do not be discouraged by that. The view is amazing, and you never have to fight for chairs, or get up at 5 am to reserve your spot. All in all, an amazing experience, and we can't wait to return!

Awesome resort! Amazing customer service! Awesome resort! Amazing customer service!
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: SC
Age: 35-44
Travel: 3-6 trips/year

July 22, 2018
Great vacation

Spent a week here with my family. Stayed at The Reserve. Great resort, well kept, great room (Master Bedroom Suite). Dining options were somewhat lacking that little bit extra, but as to be expected at such a resort. Pools were great, bar staff great, entertainment and activities non-stop. Staff always friendly and willing to help. Only negative: Seaweed! Mountains of it. Not the resorts fault, they certainly tried to manage it. Could have been done with perhaps a little bit more haste, but there is sometimes only so much one can do when dealing with mother nature. The last day at the beach was fantastic after most of it had cleared. Overall a great vacation, worth a repeat visit.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Atlanta, GA
Age: 45-54
Travel: 1-2 trips/year

Room Information

An all-luxury collection of 132 oversized Paradisus Resort suites, including Luxury Junior Suites, each spacious, beautifully designed, and elegantly appointed. The resort also features 48 signature Paradisus Family Concierge Suites, renowned for their comfort and irresistible array of family-friendly amenities. Each suite is equipped with cable TV, safe deposit box, air conditioning, ceiling fan, private terrace or balcony, 24-hour room service, iron/ironing board, luxury bathroom amenities, separate living room area with sofa bed, coffee/tea maker, mini bar restocked daily, nightly turndown service, and internet access ($).

Room Details

Paradisus Suite (REE)
1 Bedroom Suite Details

The Reserve One Bedroom Master Suite (RME)
1 Bedroom Suite Details

The Reserve Family Concierge One Bedroom Suite (REF)
Hotel/Studio Unit Details

What's to Love

All-inclusive, family-centric with all kinds of delicious luxury packed into this stellar resort.

Lounging on the sugar-white sandy shores. Punta Cana's beaches are stunningly gorgeous.

The chillaxation at the spa is aahh-mazing - glorious massages/facials for you, plus kids have a spa.

Watching the kids on the waterslides at the children's pool. The fun is contagious.

You can tee off at Cocotal Golf Club - greens fees are included and unlimited.

 

What We'd Change

The beach is a 15-minute walk from the suites. Of course, privacy is the name of the game here, and the seclusion is worth the walk.

 

Why You Should Go

You'll be sitting poolside in a flash - it's a short 35 minutes from the airport.

The Family Concierge is waiting to help you with anything/everything to make your stay rock.

The Gabi Club and Casino are epicenters of Fun. You won't want to miss these.

There's oceans of water sports: parasailing, water-skiing, windsurfing, and more.

Helicopter and airplane rides can give you an epic view of the water and landscape.

Available Amenities

  • Tour Assistance
  • Bar/Lounge
  • Beach
  • Fitness/Exercise Room
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Playground
  • Internet Access ($)
  • Swimming Pool(s)
  • Scuba Diving ($)
  • Shuttle Service
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Parking
  • Safe Deposit Box
  • Medical Services ($)
  • Shopping
  • Multilingual Staff
  • Massage/Spa Treatments ($)
  • 12 Bars/Lounges
  • Golf Cart Rental
  • Golf (included)
  • Handicap Room Available
  • Dry Cleaning Services ($)
  • 24 Hour Room Service ($)
  • Honeymoon Packages ($)
  • Wireless Internet Access ($)
  • Breakfast Included
  • Beach Towels
  • Pool Towels (complimentary)
  • Loungers at Beach and Pool
  • Tour and Island Information
  • Swim-Up Bar
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Doctor on call 24 hours
  • Babysitting Services ($)
  • Business Center


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Casino(s)
  • Fishing
  • Fitness Center
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Motor Boat Rentals
  • Nature Park(s)
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing
  • Windsurfing

Map of Local Area

The Dominican Republic continues to grow as a major tourist destination due to its beautiful beaches, rich culture, and abundance of available activities.

The Reserve at Paradisus Punta Cana

Playa Bavaro

+809 687 9923

Hotel Description

The Reserve at Paradisus Punta Cana: All-Inclusive Epicenter of Family Aahh-some.

Your family will feel like rock stars at this all-inclusive boutique resort, a luscious gem in the dreamy Dominican Republic. The stress-smashing spa, the shimmering, free-form pool, the Kids Zone, off-the-charts food and drink, the expansive suites, and of course, the Family Concierge, where your every whim is what they live for. Beach Luxury doesn't get much better than this. You might want to tell your brood to start packing.

At The Reserve at Paradisus, the memories begin when you arrive.



DINING

Get your grub on at the Gabi Club for global fusion. For Mediterranean fare, there's an elegant spot where you can chillax and nosh. Best news: you'll have access to all the restaurants at the Paradisus Punta Cana Resort, but not Royal Service (Paradisus Punta Cana guests are only eligible.) But don't worry. You'll be plenty spoiled here.

Gabi Club
Type: International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-3pm; Dinner - daily, 6:30pm-10pm
Description: International breakfast and lunch. Contemporary fusion for dinner.
Dress code: Resort informal

Vento
Type: Mediterranean
Hours: Daily, 6:30pm-10pm
Description: A la carte restaurant serving contemporary Mediterranean cuisine.
Dress code: Resort elegant

All hours are subject to change.



BARS/NIGHTLIFE

Sophisticated and chic, the Gabi Club Bar is where you'll set up camp, primarily, because it has a sweet swim-up bar. You also have access to the other fab bars at the Paradisus Punta Cana Resort. For another diversion, there's a Casino where Lady Luck is hanging out, twiddling her thumbs. Don't keep her waiting.

Gabi Club Bar
Swim-up bar. Daily, 10am-11pm.

Casino
The resort offers guests an on-site casino. Daily, 7pm-3am.



BEACHES AND POOLS

A spot in the sand (with full concierge service) on the swoon-worthy Bavaro Beach is waiting and has your name written all over it. Should you want a change of scenery, you can dive into the glistening, free-form pool that boasts a swim-up bar, underwater pool beds and a kewl water ritual feature. There's even a pool for your little ones. Go on, make a splash.

SPORTS/ACTIVITIES

Golf
The resort offers a complimentary shuttle service to and from nearby Cocotal Golf and Country Club, an 18-hole, par-72 championship course designed by Jose Pepe Gancedo. Guests enjoy unlimited, complimentary greens fees. Equipment rentals and mandatory cart fees are not included. Reservations are required 24 hours in advance. In association with Silver Sands Golf Academy, located at Cocotal Golf and Country Club, Melia Golf Academy offers individual and group lessons.



INTERNET

Internet connection is available in guest rooms for an additional charge.

SPA SERVICES

The resort offers a range of spa services in poolside spa cabanas by appointment.

WEDDING/HONEYMOON

Honeymoon Bonus
"The Glow" honeymoon package is now complimentary when booking five-nights in any room category. Celebrate romance and indulge in fantasy with a Caribbean honeymoon. Toast to your night and morning alone together at last with sparkling champagne in the evening, mimosas for breakfast, a surprise romantic gift and spa offerings that spark renewal.

The package includes the following:

  • In-room bottle of chilled sparkling wine
  • Luscious tropical fruit display
  • Rose petal turn-down service
  • 10% discount on spa services for the couple

Terms and conditions:
"The Glow" is complimentary when booking any room category. Accommodations are not included. Copy of marriage certificate is needed upon arrival (stay must be within a year of marriage). Reservation must include a note indicating "The Glow" package requirement. Items are not interchangeable for other inclusions.



CHILD CARE

The Kids Zone kids' program offers supervised activities for ages 1-12. Daily, 9am-7pm.
  • Walled gardens
  • Action adventure Jungle Gym
  • Kids' mini water park with slides and water features
  • Overnight camping experience
  • Surround sound cinema featuring kids' movies
  • Game room equipped with PS3, Xbox 360 and Wii
  • Mini buffet
  • Mini shop


ADDITIONAL INFORMATION

Location
Located 35 minutes from Punta Cana Airport and 90 minutes from La Romana Airport. The resort is approximately a five-minute walk from Plaza Bavaro Shopping Center, a 15-minute drive from Manati Park (eco-park with dolphin encounters) and a 60-minute drive from Higuey.

Check-In/Check-Out
Check-in: 3pm. Check-out: noon.
A valid credit card or deposit is required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Sister Property Privileges
Guests at this resort enjoy complimentary access to Paradisus Punta Cana (Royal Service amenities excluded). A complimentary shuttle is available.

TAG Approved
The Reserve at Paradisus Punta Cana is a TAG-approved hotel--certified as gay-friendly. The hotel enforces non-discriminatory policies, provides diversity and sensitivity training for employees and empowers customers and employees to be "watchdogs" of its gay and lesbian business practices.



All hours, fees, amenities, information and services are subject to change without notice.
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