Be Live Collection Punta Cana Adults Only

The room was very nice. And there was a pool right outside our patio. Other than that the rest was not so great. Most of the staff made you feel like you were bothering them. Not very friendly at all. If you tried to call them from your room the line was always busy. In order to make a reservation for dinner you had to do so early morning the day before. I got there about 7:00 am and everything was already booked. People put their towels at the pool and on the beach so early that when you were ready to go to the pool or beach there were no chairs available, but no people in them. Which I didn’t think was very fair. No one came around and the beach to take drink or food orders. If you wanted room service you had to pay for a delivery charge. The food was not good at all. For an all inclusive adults only I thought that you would be a bit pampered. But not the case here. I would not recommend be live to any family or friends. The resort did not make you feel welcome from beginning to end.

The hotel is beautifully maintained and the staff is super friendly. But... you cannot escape the overwhelming amount of cigarette smoke. From the beach to the restaurants, everywhere you go you get a face full of smoke. The pools have no shade around them and all beach chairs are taken by 7am with a towel over them for the whole day with nobody coming to use them. You also have the relentless vendors both on the beach (which was usually ok) as well as in the resort. The ones in the resort were pushy and rude. Walking to dinner was like dodging landmines trying to sell you a bracelet or make you take a picture with a monkey for money. The restraints were also a joke - good food, but if you wanted to eat anywhere other than the dining halls, you had to make a reservation which was always booked up 3 days in advanced. Even when there were 20 empty tables in the restaurant. If you did get a reservation, you had to pay extra for the better food.

Be Live is a gorgeous property, with really nice rooms and clean facilities. However, customer service was not consistent throughout the hotel. Some employees were magnificient (front desk: Isabel, Dionisio, Madelyn/ Spa: Jeremiah/ Beach-Bar: Zacarias and Gabriel and Assistant/Butler: Galier) and others were not helpful (team at Akeru-Japanese Restaurant were overwhelmed and looked angry) or not transparent. The team from the Lifestyle Vacation Clubs (on the premises) constantly approached people saying they were part of a welcome team, only to insist you join/purchase a vacation club membership. On the beach it was hard to rest because vendors are constantly asking you buy a souvenir or excursions. Be Live should not allow this to occur to their clients. Vacation should be restful.

While the resort is beautiful and well laid out, the food was average at best. On the Adults only resort you are considered VIP which means you have a butler who makes your dining reservations every night. The problem is we could not get the time or dining location we wanted any night we were there, because everyone at the regular Be Liv resort (not the Adults only side) had already made their dining reservations days in advance. the butlers are only allowed to get same day reservations- so we were stuck with whatever time slot or restaurant was available. Most nights we had to eat at the buffet because we could not make a 6 pm reservation. Also the restaurants are closed on certain days... why? If I pay to go for a week we should have options for dinners every night during that week. We got stuck with reservations at 6 or 6:45 pm and that doesn't work when the pool closes at 7, the events at the pool go till 5:30 or so, or if you're doing an excursion that doesn't get back till 5:30 - or 6 pm. you have to race to get ready to eat, the experience takes roughly an hour from the time you walk into the restaurant till you walk out and then the nightly entertainment didn't start till 10 pm- by then we were already sleeping. The nightly entertainment was poor compared to resorts in Jamaica and Mexico.. The staff was very friendly and just as frustrated as we were with the reservation policy but they still couldn't help us. The air conditioning unit was so loud in my room, I had to turn it off at night and it was hot while I slept. We had to change rooms because the accommodations we booked were not available when we got there. I would be very cautious before booking this resort... I'm sure there are other resorts in Punta Cana that could offer a better experience.