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Sunscape Puerto Plata (STI)

Dominican Republic - Puerto Plata/Santiago

Our Rating

4 Nights with Air from $599 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.1
Service
 
4.1
Beaches & Pools
 
4.1
Dining Options
 
3.4
Room Comfort
 
3.9
3.8 out of 5
"Great resort and we appreciated the upgrade to Sunclub facilities. (Upgraded room, private pool and lounge). The only downside is the 1.5 hour transfer to the airport (STI). Combined with our flight ti..." – Lambotic
220 out of 307 (72%) customers would recommend this product to a friend.
ziplining Sunset Horseback Riding Shaded area Snorkeling at an excursion Dirty beach Amazing vacation! POOL Shower Main pool beautiful clean beach Beach Beach and catamaran boat Poolside SPA View from my balcony view from castaways Our new friend Marbel! Beach Catamaran for excursions this was the waterfall excursion Beach looking at mountains 4 wheeling excursion Right at the beach I found them everywhere One of many romantic dinners Sunclub Pool Castaways restaurant
All Customer Reviews
1-4 of 274 reviews. Sort by
May 22, 2019
You get what you pay for

Everything was nice enough. We visiting in May and the weather was hot with rain every night. Rooms did have an umbrella but they did not have a good way to dry floors or prevent slipping in the room buildings. The AC did not work for one entire day and we had to call multiple times, finally fixed by around 10pm. Didn’t come to clean our rooms for 2 days but once we called they came immediately and then timely going forward. Everyone was friendly and the resort was clean enough. Restaurants had very long waits due to not taking reservations so buffet tended to be the go to so we didn’t wait an hour. Food was your average all inclusive food. Beach and pools were nice. Umbrella spots by the beach were almost always claimed, but plenty of seating by both beach and pool. don’t get talked into getting the sunscape priority or whatever they call it, from when I could tell it was one additional pool that wasn’t even regulated and some random reserved chairs on the beach that were no better than the others. Overall a great trip, like I said we got this at a great discount and you get what you pay for so I’m pleased overall.

Main pool Beach
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Overall Rating: 3
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: New Hampshire
Age: 35-44
Travel: 1-2 trips/year

May 22, 2019
OK for what you pay

its true what they say..." you get what you pay for". if you're looking for a fun party vacation, this is not the place to go. my friend and I were in our room every night around 10:30 ish because there was just nothing to do. there is a club that is opened until 2am by the pool however, there was anyone there. the food was not that good. not many options and very bland. the first night we got in, the AC stopped working and we had to call about 6 times before someone actually tried to fix it. an hour working on it we had to get moved to another room because there was no fixing. we lost power about 5 times. the beach was BEAUTIFUL but you could not enjoy it as much because every couple of minutes someone was at your head or feet trying to sell you something. the pillows weren't as comfortable as expected. not one time did we get any room service or refill of the mini fridge.one worker that worked for the spa would not let me walk away. he was so adamant about selling me a service that after about 20 min of being held up i had to flat out say.. i am not buying anything and will be walking away now. overall i dont think i will recommend this hotel to anyone because i didnt really enjoy it myself.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: NY
Age: 25-34
Travel: 3-6 trips/year

May 19, 2019
You get what you pay for

We were treated promptly at our arrival by Starling who was very sweet and helpful. I can’t say I was impressed by the condition of the resort overall. But atleast the landscaping was well done. Being part of the SunClub I expected more but this resort is nothing more than a 2-3 star. I’d have to say the other reviews on this site are very misleading or...my expectations are too high. Let’s start with the food, and I have to mention my nationality is Dominican, not born there but still. Everything wS very bland and super basic, nothing was authentic except for the mangu but even then it was lacking. The a la carte restaurants always had a wait and the food was just sub par to say the least. The snack bars had the same food every Single day. Boiled hot dogs In cabbage, soggy buns and French fries beef patties that were undercooked and chili that looked like cooked mush. On 2 occasions while sitting near a prep station at the tamarind I witnessed the “cook” physically use his bare unwashed hands to make someone’s club sandwich that must have been ordered for room service since he covered the whole plate in plastic before handing it over to a staff member. Drinks were super watered down and gave me a stomach ache before I could even get a buzz. No one was genuinely nice or helpful. Instead very standoff ish. My husband although he looks Spanish and he is Puerto Rican does not speak very good Spanish and was always spoken to in Spanish although the apparent struggle was heard. I dont know about anyone else but If I wasn’t a Vacation club presentation I’d ask for one but after the 3rd day of hassling us we finally got suckered In. 90 min turned to 2.5 hours to then be given $100 massage voucher. No thanks, my frustration was not worth it. As I sit here in my lounge chair by the pool on my last full day here I seriously can not wait to be home. This might come off mean and disrespectful but if you visit a touristic place of a third world county you shouldn’t be vacationing with locals. Like I said this might be mean since my family is from the Dominican Republic but it’s the truth. There is nothing exclusive about this place and how it got its reviews it did is beyond me. I’m not one to write reviews I’d rAther read about other people’s experiences. But I felt this was a NEED to warn others. I’ve been to their sister property, NOW Sapphire, in Mexico and that place needed more credit, so much better, especially the food. I realized they only target people who say they are from out of the country to be fake to and try to get to know you when in reality they try to gauge your finances. There’s so much more I could say if I really wanted to tear this “resort” apart piece by piece but that’s more wasted time. I really hope this helps other guests looking into staying here an inside view. Honestly spend an extra 2-300 bucks and stay elsewhere. On a positive note the beach was beautiful and enjoyable!


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Overall Rating: 3
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Charlotte, NC
Age: 25-34
Travel: 1-2 trips/year

May 18, 2019
Relaxing

The resort is very nice and relaxing, but the buffet food was terrible, only two of the restaurants served good food. The Spa was the best of the entire resort, the hospitality there was amazing. They don't show anything that has to do with the Dominican culture, they have a dance show that's Americanized. The room cleaning not that great they would fold the dirty towel and put it back.


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Overall Rating: 2
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: Orlando FL
Age: 45-54
Travel: 1-2 trips/year

Room Information

585 rooms and suites designed to accommodate you and your family. Rooms include spacious balconies and terraces, A/C, ceiling fan, mini-bar, coffee maker, cable TV, iPod Dock and more.

Room Details

Deluxe Garden View
Hotel/Studio Unit Details

Deluxe Pool View
Hotel/Studio Unit Details

Sun Club Superior Room
Hotel/Studio Unit Details

Sun Club Superior Room (Adults Only)
Hotel/Studio Unit Details

Sun Club Junior Suite
Hotel/Studio Unit Details

Sun Club One Bedroom Suite
Hotel/Studio Unit Details

What's to Love

Feeling like royalty during the red carpet check-in while you nosh on frosty welcome treats.

Stress-busting spa with a delicious menu of pampering, you-spoiling treatments.

The golden sands of Playa Dorado that are calling your name.

The indoor theatre that offers up some booty-shaking nighttime entertainment. Woot!

Tons of activities for the kiddos, which means more chillaxin' time for you.

The Teleferico Cable Car - the only funicular in the Caribbean.

 

What We'd Change

A la carte dining can fill up at night, so you might have to wait a bit. Good thing you can grab a cocktail or two while you wait to be served.

 

Why You Should Go

27 Damajagua Cascades are near - 27 natural river pools and waterfalls - and there's may be an extra cost, but it's so worth it.

The Sun Club, a family-centric program that features upgraded everything.

A golf course designed by the famous Robert Trent Jones surrounds the resort. Easy to get to when it's your tee time.

The famous Malecon beach strip is full of restaurants/bars, local vendors and Fort San Felipe to visit.

You can hike and bike through lush, tropical terrain - you might even see an exotic bird or two.

Available Amenities

  • Bar/Lounge
  • Beach
  • Volleyball
  • Conference Facilities ($)
  • Daily Maid Service
  • Golf Course ($)
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Snorkeling
  • Tennis Court(s)
  • Scuba Diving ($)
  • Windsurfing
  • Poolside Bar
  • Basketball
  • Ping Pong
  • 7 Bars/Lounges
  • Theater
  • Yoga
  • Massage/Spa Treatments ($)
  • Catamarans
  • 24 Hour Room Service
  • Aqua Aerobics
  • Restaurants
  • Wireless Internet Access ($)
  • Watersports Center ($)
  • Beach Towels
  • Tour and Island Information
  • Introductory Scuba Lesson
  • Swim-Up Bar


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Eco-Adventure Tour(s)
  • Golf Course(s)
  • Historical Site(s)
  • Nature Park(s)
  • Watersports Rentals

Map of Local Area

The Dominican Republic continues to grow as a major tourist destination due to its beautiful beaches, rich culture, and abundance of available activities.

Sunscape Puerto Plata (STI)

Carretera Luperon, km 5, Playa Dorada Complex

809-320-5084

Hotel Description

Sunscape Puerto Plata: Aahh-some You Deserves This Unlimited-Awesome

Envision this: you've just landed on the glistening sandy shores of Playa Dorado Beach with the fam in tow. The Atlantic Ocean is your backyard for a week, one where you can perch on a lounge chair and melt into sheer sunshine bliss, while you kids are happily making a sand castle. Do you continue your crazy aah-some chill, or rally and take your brood to the 27 Damajagua Cascades - 27 natural river pools and waterfalls?

Whatever you choose, know that this Beach Family Paradise is ready and waiting to spoil you.

At Sunscape Puerto Plata, you and your family are treated like royalty - but in a fun, relaxed, non-stiff-upper-lip way. These smartly organized, home-away-from homes promise a ginormous amount of family-centric activities, and deliver Unlimited-Fun® - for the kid in everyone. Yep, the chances to laugh and smile at Sunscape Puerto Plata are endless. You'll enjoy buckets of good stuff that includes:

  • Dwelling in comfy, spacious suites where you can savor sunshiny views from your private patio or balcony, and if you're in a family suite - the kids will love the bunk beds.
  • Giving kids a resort passport that kicks off a scavenger hunt that involves getting stickers from various resort locales (read: keeps them occupied so you can chill)
  • Noshing any time your stomach hollers with 24-hour food/drink kiosks - healthy and kid-friendly.
  • Releasing your kiddos to the Explorer's Club (3-12) so they can burn off some energy with castle competitions, arts & crafts, and more.
  • Sending your 13-17 year-olds to the Core Zone so they can constructively channel their teen angst.
  • Cutting loose with dozens of land and water activities.
  • All taxes and gratuities are taken care of, too.
  • And so much more that won't fit into this bulleted list.


DINING

You've got several restaurants to try, sample and devour - a la carte and buffet and Gohan is strictly for adults - you know when you want to have a "date night" on your vacation without kids and such? Italian, seafood, grilled bites along with tried and true staples like pizza are all at your beck and call. What's more, gluten-free humans are accommodated. Best part - no reservations required. You arrive and dine like rock stars.

Windows
Type: International
Hours: Continental Breakfast - daily, 6:30am-7am; Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-3:30pm; Dinner - daily, 6:30pm-10:30pm
Description: A variety of cuisines served buffet style.
Dress code: Casual.

Gohan
Type: Asian
Hours: Daily, 6:30pm-10pm
Description: A la carte restaurant specializing in Asian cuisine. Adults-only.
Dress code: Casual elegance.

Da Mario
Type: Italian
Hours: Daily, 6:30pm-10pm
Description: Dine on traditional Italian cuisine.
Dress code: Casual elegance.

Gaucho Grill
Type: Grill
Hours: Daily, 6:30pm-10pm
Description: Variety of cuisine served in a seaside setting.
Dress Code: Casual.

Castaways
Type: Grill
Hours: Daily, 6:30pm-10pm
Description: Served by the beach.

Coco Cafe
Type: Coffee and tea cafe
Hours: Daily, 7:30am-10:30pm
Description: Cafe serving coffee, teas and pastries made fresh daily.

Barefoot Grill
Type: Snacks
Hours: Daily, 11am-5pm
Description: Snacks at the beach.

The Pizza Shop
Type: Pizza and Burgers
Hours: Daily, 6:30pm-10:30pm
Description: Pizza, burgers, tacos and other snacks.



BARS/NIGHTLIFE

With four bars sprinkled throughout the resort, you'll never run out of places to drop in for a drink. An array of international and domestic beverages, as well as fruit juices, soft drinks and bottled water are available all day long. You thirst. They deliver.

Manatees
Swim-up bar. Open daily, 10am-6pm.

Rendezvous
Lobby bar. Open daily, 10am-1am.

Barracuda Bar
Beach bar. Open daily, 11am-6pm.

Veranda
Open daily, 6pm-10pm.



BEACHES AND POOLS

You'll be chilaxin' in style on one of the best beaches in Dominican Republic, where the gentle waves will soothe you right into sheer beach bliss. The resorts expansive pool includes your favorite - a swim up bar. Drink please!

SPORTS/ACTIVITIES

Water

  • Water aerobics
  • Snorkeling
  • Introductory scuba in the pool
  • Windsurfing
  • Water yoga
  • Water Volleyball

Available for an additional charge:

  • Scuba diving
  • Hobie Cats
  • Catamarans

Land

  • Fitness
  • Tennis
  • Ping pong
  • Beach volleyball
  • Basketball
  • Board games
  • Foosball

Golf
Sunscape Puerto Plata is surrounded by a beautiful 18-hole, 72-par golf course, designed by the famous Robert Trent. The challenging Playa Dorada Golf Course, with its exceptional greens and lush Caribbean tropical surroundings, is an excellent choice for sport enthusiasts.



INTERNET

Wireless Internet is available for an additional charge.



SPA SERVICES

A variety of spa services will be available to you at an additional cost.



WEDDING SERVICES

Sunscape Puerto Plata will take care of all your wedding details. Please contact the front desk for more information.



CHILD CARE

The resort's Explorer's Club entertains children ages 3-12. Daily, 9am-9pm.
  • Sandcastle competitions
  • Arts and crafts
  • Theater
  • Playground

The Core Zone caters to tweens and teens ages 13-17. Daily, 10am-10pm.

  • Sports and games for teenagers
  • Backgammon
  • Chess and checkers
  • Foosball
  • Xbox, Playstation, LCD TV
  • Social media events, photography lessons, DJ classes, meet-up mixers

All Explorer's Club staff are certified in CPR for children by the Red Cross.



ADDITIONAL INFORMATION

Location
Sunscape Puerto Plata is located on the Atlantic Beach, and approximately one hour and fifteen minutes from Cibao International Airport (STI).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required for travel April 16-Dec 22, 2017.
A 4-night minimum stay is required every year for arrivals Dec 26-31.



Spring Break Policy
Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type and the Wholesaler hereby acknowledges this policy.


All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 5/26 - 12/22
Starting at $599 was $1109
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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