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The Level at Melia Caribe Tropical

Dominican Republic - Punta Cana

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Luxury on steroids on a white sandy beach. Dangerously good adult beverages. An elite section for adults-only. A more jo ... More

Customer Rating 227 Reviews
Value
 
4.3
Service
 
4.4
Beaches & Pools
 
4.5
Dining Options
 
4.1
Room Comfort
 
4.4
4.3 out of 5
"This is my first review ever but I had to write about how amazing this place is. When we decided to book an all inclusive vacation in the DR i went cross eyed from reading reviews, so let me get right ..." – Aoife
208 out of 256 (81%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.4
Beaches & Pools
 
4.5
Dining Options
 
4.1
Room Comfort
 
4.4
4.3 out of 5
"This is my first review ever but I had to write about how amazing this place is. When we decided to book an all inclusive vacation in the DR i went cross eyed from reading reviews, so let me get right ..." – Aoife
208 out of 256 (81%) customers would recommend this product to a friend.
Moldy, stinky and not clean Saona Island excursion View from the beach buffet. happy hour view of the beach Broken smelled like sewage Relaxing At the Tropical level Chillaxing every day Gabi restaurant night shot Pool Outside Main Building Speedboat ride Adults pool The Level main pool
All Customer Reviews
1-4 of 227 reviews. Sort by
October 24, 2018
Very disappointing

This was my second trip to this resort, we loved it so much the first time, 3 years ago, that we decided to come back. We were very disappointed this time. The resort is under major renovations, and I'm sure it'll be beautiful, but to come back here and see blockades and barriers covering everything up was very unsightly. That wasn't the only problem this time. We upgraded to the adults only section. There were families EVERYWHERE! Camped out by the pool and on the adult section of the beach. No one working there ever did anything about it, and while I never did, I heard many people complaining to employees to no avail. The adults only section also markets itself as having 4 restaurants, only 2 were open each night. The same with the main section of the resort, there were only 3 restaurants open and 1 buffet. When we asked they said they were under construction, To close all the restaurants at once but 3 is just bad management. They should have mentioned somewhere that all these renovations and closings would be going on, we would have chosen to go somewhere else.


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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: NJ
Age: 35-44
Travel: 1-2 trips/year

October 14, 2018
SAVE YOUR MONEY

YOU MAY WANT TO SIT FOR THIS— Pros: The resort was Beautifully designed and half of the staff was very welcoming. We were escorted by-cart anytime, with no problem. I Loveee Salanino (may have misspelled his name)! He was the Activity Director, or something like that, and he was the leader of the Pool party and kept us entertained during the nightly shows. Food was always available and there were some Fun activities taking place near the pool area, everyday. The bar seemed nice (could be biased since I don’t drink). CONS: we have been DISCRIMINATED against and mistreated by At Least HALF of the staff from day 1, ESPECIALLY in the dining restaurants (will get back to that). My mom and I, two BLACK WOMEN with dreadlocks, watched the staff smile in everyone else’s face and converse with them (white guests, Spanish, etc.) and then act Annoyed anytime we asked for Anything or had a question. Obviously, you might have language barriers and need to be able to work around it so there’s no excuse for the rudeness. We only found out about the spa and the gym because we just so happened to stumble upon it. The previous reviews about the food being just edible and unimpressive are True. The nearby mall doesn’t have much of a variety of stores to really shop at. We were lied to and told that we had been invited to eat breakfast at a newly-opened resort there and that we would also receive a free spa voucher after breakfast. When we arrived we were bombarded with paperwork asking for personal information just for “research purposes” (we didn’t fill it all the way in. For what??). We sat and ate with a Time Share/vacation sales rep who was Very Pushy and tried to pressure us into giving him an answer within the hour. We informed him that we weren’t interested and wanted some brochures to look over for the future. He claimed that they don’t have any and that we needed to go with him to look at the info if we wanted the vouchers. We declined them and he offered to still give them to us if we explain to his manager that we need more time to think, so that he doesn’t look bad. We spoke to the manager, to help him out, and the manager declined to give us the vouchers since we didn’t want to decide on the spot. We went to leave and the sales rep apologized and gave us the vouchers. We find a Spa rep to book an appt, he confirms it and leaves. Five minutes later he comes back saying that he moved the appt 30mins. back due to business. Why would you confirm a time and then move it without Asking if that time works for us? Was it because the vouchers were Free? Was it because we’re some of the Few black tourists? When we got there the spa was empty. The employees ended up giving a tour of the facility to some other tourists that had just walked in while they threw us into some waiting room out of the way. Also, watch out for ROACHES. Not native bugs. ROACHES. We saw two big ones and luckily killed them. RESTAURANT MISTREATMENT CONT: we went to the restaurant that is connected to the main lobby “Capri restaurant.” Day 2 there, we tried the French side. People are acting annoyed and we haven’t done Anything wrong. We barely see our waiter so we flag down another one. He comes over and we start to ask him but before we could some other waiter gives us an index finger and pulls him away. The guy Never comes back, and continues servicing Everyone Else. We hold our tongue and finish our dinner. Day 3, we try the Seafood side and the waiter seems nice. Then he comes to take the order and while I’m ordering, my mom briefly glances back at the menu. He looks at her and says “I thought you were ready?” Whatever. He takes the order and goes back to serving others. He brings out wine for a table near us, finishes pouring, walks past us and asked, “want some wine” after we watched him almost skip us. He doesn’t come back to us for another 15-20 minutes. I signal to him to come to our table a few minutes later for a question, to which he gives me an index finger. We literally wait for 10-15 more minutes before I finally ask for the manager. I walk to the manager and he barely makes eye contact, as he continues to talk to some nearby waiters. He says something to them in Spanish and they All just walk away. Forget the fact that I was talking to him. I tell my mother that we are leaving. One of the hostesses outside of the restaurant was actually nice and offered to serve us herself. It isn’t her job nor her fault that we are unhappy and have been disrespected, so we decline. At the front desk, I explain the issue and am told that it is probably due to the seafood side being “closed” for a wedding party. Not my problem because they should NOT have let us sit there to eat if that were the case. I spoke with the guest services employee, Hector Perez, who was very nice and attempted to rectify the situation. He escorted me to the manager who immediately began speaking to him in Spanish. Hector had already informed me that the Julian can speak fluent English And Spanish so I asked Julian to speak English so that I can be involved. He ignores me and continues. When I finally get a chance to speak, he rolls his eyes and huffs and puffs. Finally he puts a fake smile and says, “Sorry.” Hector apologizes again and escorts us to “La Hacienda” where we were treated better and finally got the chance to eat. This whole ordeal was literally an unnecessary headache. There weren’t too many other Black tourists whenever we did most of our activities like eating, using the spa, etc. so I do not know if they were treated the same way but I WILL NEVER STAY AT “THE LEVEL AT MELIA CARIBE TROPICAL” AGAIN. I am a Police Officer and a Soldier and I Do Not Put my life on the line to make my hard-earned money to spend it being treated like this. NEVER AGAIN.


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Overall Rating: 1
Value
 
3.0
Service
 
1.0
Beaches & Pools
 
5.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: US
Age: 25-34
Travel: 7+ trips/year

October 12, 2018
Overall great but not the cleanest

Had quite a few issues with this resort not being very clean.. the first day we got there, we had dirty towels in the room. The second day we found a small worm moving around in our plate after we finished eating. The pool, beach, and resort is very beautiful, unreal!!!


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Overall Rating: 4
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Chicago, IL
Age: 19-24
Travel: 3-6 trips/year

September 24, 2018
Awsome vacation

We spent 5 nights at the level, had a great time. From the point of checking in we were greeted by very friendly staff. Everyone was so friendly and willing to help us in any way. The room was nice, bed was super comfy. This place is MASSIVE, we got lost at times. Make sure to call for a golf cart ride to the front of you are heading that way. We pretty much stayed in the back the whole time as we were in the adults only side. The pool was beautiful and the drinks and service exceeded my expectations. The restaurant next to the adults only pool was the best, we ended up eating there most of the time, lobster and steak every night! My only complaint, although not the hotels fault, the sea weed is awful. We have been to Punta Cana a few times and that was a big disappointment. They tried hard to clean it up every morning but there is only so much you can do. Overall we had a great time and we would definitely come back.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Detroitt, MI
Age: 25-34
Travel: 1-2 trips/year

Room Information

Melia Caribe Tropical features 1,128 guest suites in 44 two-story white bungalows surrounded by tropical gardens and tall palm trees and trams shuttle guests around the resort. The rooms feature a separate sitting area set off by an arch and furnished with a couch and an upholstered chair and stool. They are also equipped with air conditioning, hair dryer, in-room safe ($), internet access ($) available in some rooms and buildings, direct dial telephone, ceiling fan, cable TV, mini bar and balcony or terrace. Rollaway beds are not available.

Room Details

The Level Adults Only Suite (JRT)
Hotel/Studio Unit Details

The Level Adults Only Jacuzzi Suite (JRW)
Hotel/Studio Unit Details

The Level Junior Suite (JRX)
Hotel/Studio Unit Details

The Level Grand Suite (SR1)
Hotel/Studio Unit Details

What's to Love

The legendary, sugar-white sand, private beach and sparkling pools. It's dreamy divine.

The clean, chic designs of the interiors: dark wood, marble & white-and-taupe furnishings.

The VIP Lounge (adults-only) and access to Quatro, a complex with a bunch of delish nosheries.

Energy for Life activities (adults-only) - a class called Body Balance, a mix of yoga and tai chi.

The VIP Lounge for families with continental breakfast & more goodies all day long.

The fab family-centric Gabi Club with private pool, bar & restaurant.

Personalized pillow & scent menu and butler service. Do this. All of it.

YHI Wellness Center (the spa) with hydrotherapy, massages and facials that wipe away every worry.

Flintstone's Land - fun and meals and they can visit the Yabba-Dabb-Doo bazaar, gardens and pools.

 

What We'd Change

With such a large property and so many things to do, you can waste a lot of time on the hunt. Map out your activities before hand to get the most out of every second.
 

Why You Should Go

It's just 20 minutes from the airport - your lush, luxury beach vacay will happen zippadee zip.

Your palate will never get bored - there are 13 restaurants. Grubberies extraordinaire.

Empty that leg because you'll fill it up with all the cocktails at 13 bars and lounges.

Plaza Bavaro (shopping) is a mere 15 minutes away - a great work-out for your plastic.

It's just 20 minutes from Manati Park, an eco-park with dolphin encounters. It's FIN-tastic.

You can get a shuttle to the 27-hole, world-class golf course that is a seashell's throw away.

Did someone say water sports? Dive into kayaking, canoeing, water bikes, sunfish sailing and more.

On land, you can get busy with archery, tennis courts & beach volleyball.

24-hour medical service, should you trip on a coconut or have any other mishap.

Available Amenities

  • Tour Assistance
  • Business Center ($)
  • Casino ($)
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Golf Course ($)
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Nightly Entertainment
  • Playground
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Tennis Court(s)
  • Shuttle Service
  • Windsurfing
  • Sailing
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Parking
  • Archery
  • Medical Services ($)
  • Game Room
  • Arcade
  • Multilingual Staff
  • Massage ($)
  • Canoes
  • Yoga
  • Wedding Services ($)
  • 13 Bars/Lounges
  • 13 Restaurants
  • Beach Volleyball
  • Wireless Internet Access ($)
  • Fitness Center
  • Introductory Scuba Lesson
  • Beauty Salon ($)
  • Freshwater Swimming Pool(s)
  • Banquet Facilities ($)
  • Conference Facilities


Nearby Excursions & Attractions

  • Fishing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

The Dominican Republic continues to grow as a major tourist destination due to its beautiful beaches, rich culture, and abundance of available activities.

The Level at Melia Caribe Tropical

Playa de Bavaro

+809 221 1290

Hotel Description

The Level at Melia Caribe Tropical: All-Inclusive Over-the-Top Beach Eden

Luxury on steroids on a white sandy beach. Dangerously good adult beverages. An elite section for adults-only. A more jovial section for families. Off-the-charts gourmet cuisine. Private beaches, water sports, nightly entertainment and a casino. This list is getting lengthy, but you get the idea: it's an all-inclusive, sparkling world of beach bliss.

At Melia, the memories begin when you arrive.

THE LEVEL Adults Only Services:

  • Exclusive THE LEVEL beach
  • Exclusive THE LEVEL pool
  • Access to the exclusive Quatro restaurant for The Level Adults Only
  • Private check in/check out
  • Guest Host service
  • Room service from 7:00am to 11:00pm
  • Experience menu
  • VIP lounge offering daily continental breakfast; free Internet, newspapers, coffee and tea service, premium beverages, liquors and hors d'oeuvres throughout the day
  • Preferred reservations for a la carte restaurant reservations

THE LEVEL SECTION For Families.:

  • Exclusive THE LEVEL beach
  • Exclusive THE LEVEL pool
  • Access to dining at GABI Club
  • Private check in/check out
  • Guest Host service
  • Room service from 7:00am to 11:00pm
  • Experience menu
  • VIP lounge offering daily continental breakfast. Free Internet, newspapers, coffee and tea service, premium beverages, liquors and hors d'oeuvres throughout the day


DINING

Grubberies galore. 13, in fact. Asian and Italian. Dominican and French. Tex-Mex and Mediterranean. It's a global party in your mouth.

Gabi
Type: International
Hours: Breakfast - daily, 6:30am-11am; lunch - daily, 12:30pm-4pm; dinner - daily, 6pm-11pm.
Description: Includes a buffet offering international favorites and a la carte specialties.

Cuatro
Type: International
Hours: Breakfast - daily, 7am-11am; lunch - daily, 12:30pm-4pm; dinner - daily, 6pm-11:30pm
Description:Breakfast buffet with lunch served a la carte. Dinner buffet with choice of 4 items and a la carte specialties.

La Pagoda
Type: Asian
Hours: Daily, 6pm-11pm
Description: A la carte restaurant specializing in Asian fusion cuisine. Enjoy dishes with Thai, Chinese, Japanese and Vietnamese influences.

La Gondola
Type: Italian
Hours: Daily, 6pm-11pm
Description: A la carte restaurant specializing in Italian cuisine made with the freshest ingredients.

Market Place
Type: International
Hours: Breakfast - daily, 7am-10:30am; lunch - daily, 12pm-3:30pm; dinner - daily, 6pm-10:30pm.
Description: Buffet with show cooking stations, offering salads, fresh vegetables, fish and seasonal meat. Gluten free options are available..

Le Gourmet
Type: International
Hours: Daily, 6pm-11pm
Description:A la carte restaurant offering internationally inspired delicacies.

Hacienda
Type: Tex-Mex
Hours: Daily, 6pm-11pm
Description: Stop by and enjoy some Tex-Mex favorites served a la carte.

American Grill
Type:American
Hours: Daily, 6pm-11pm
Description: Offering a variety of American specialty items and classics.

Guarapo
Type: Dominican
Hours: Daily, 6pm-11pm
Description: A la carte restaurant specializing in Dominican cuisine.

Ma Maison
Type: French
Hours: Daily, 7am-11pm
Description: A la carte restaurant offering French favorites in a relaxed atmosphere.

Capri
Type: Mediterranean
Hours: Daily, 6pm-9pm
Description: Mediterranean specialties served a la carte.

Hokkaido
Type: Asian
Hours: Daily, 7am-11pm
Description:Offering delicious Asian fusion cuisine that mixes Teppanyaki and Sushi.

Grill Agora
Type:International
Hours: Breakfast - daily, 7am-11am; lunch - daily, 12:30pm-3:30pm; snacks - daily, 11:30am-12:30pm & 3:30pm-6pm
Description: Buffet offering international favorites in a tropical setting.

All hours are subject to change.



BARS/NIGHTLIFE

There are 13 of these babies to check out so put on your party pants. Rockin' swim-up bars and one on the beach. There's even a weekly Ibiza party at one hot spot. Get ready to rumble.

Lobby Bars
Two bars are located in the Caribe and Tropical lobbies. The Caribe bar is open daily from 9am-1am, and the Tropical bar is open daily from 9am-5pm.

Pool Bars
Each of the two large pools has a swim-up bar. Daily, 9am-7pm.

Agora Grill Bar
Open daily.

Sports Bar
Adjacent to the casino. Daily, 7pm-2am.

Hall Bar
Open daily.

Square Lounge
Open daily.

Avenue Bar
Hosts a weekly Ibiza party. Daily, 4:30pm-12am.

Cuatro Lounge
Open daily.

Fun Pub
An additional bar in the Tropical lobby. Daily, 8pm-2am.

GABI Club Bar
The exclusive chill-out club, a la carte contemporary Cuisine for Royal Service guests only, features chic but casual elegance where bar, restaurant and pool come together in a unique harmony. Every day and every night people come to mingle, to meet, feel the beat. Have a drink. Catch the groove. And experience new emotions in a fashion-forward ambiance. Additional charge applies. Serves drinks daily from 12:30pm-4pm, and also during the nightly dinner service.
Dress code: Men must wear long pants. No shorts, sandals, or tank tops.

The LEVEL Beach Bar
Open daily.



BEACHES AND POOLS

Hold on to something because you'll likely swoon when you see this legendary, white-sand beach. For more cooling off, you can hit one of ten pools, two of which are free-form with swim-up bars and boast 12-person, cool-water spas. (That's a party.) Your little ones even have two pools of their own. Was that applause we just heard?

SPORTS/ACTIVITIES

Water

  • Kayaking
  • Canoeing
  • Windsurfing
  • Water bikes
  • Snorkeling
  • Sunfish sailing
  • Diving lessons

Land

  • Fitness center
  • Tennis
  • Climbing wall

Golf
A world-class golf course is right across the street. The 27-hole, world-class championship golf course Cocotal Golf & Country Club, is right across the street. Tickets must be requested upon arrival at registration area. A shuttle to the golf course is available.



INTERNET

Melia Caribe features a business center with Internet access and Wi-Fi in the lobby.

SPA SERVICES

YHI wellness center is ready and equipped with a spa to relieve the stresses and a fitness center to keep you in the game.
Treatments include:
  • Whirlpools and other hydrotherapy choices
  • Cleansing saunas and steam baths
  • Invigorating showers
  • Massages
  • Facials


WEDDING SERVICES

The LEVEL at Melia Caribe Tropical offers a variety of wedding, honeymoon and anniversary packages.

CHILD CARE

The hotel's Flintstones Land has daily activities and meals for children. Kid's Clubs are available for age groups ranging from infants and toddlers through kids and tweens from 10am-5pm.

The Flintstones have found the perfect place for their holidays: they are staying with your family. Your kids can explore the Yabba-Dabba-Doo bazaar, gardens and swimming pools just like those Fred, Wilma, Barney and Betty enjoyed.



ADDITIONAL INFORMATION

Location
Melia Caribe is located on the beach 15 minutes from Plaza Bavaro (shopping), 20 minutes from Manati Park (eco-park with dolphin encounters) and 60 minutes from Higuey. The Punta Cana International Airport (PUJ) is approximately a 20-minute drive from the resort.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Water Advisory
The resort purifies water but recommends drinking bottled water provided in a refrigerator.

Resort Update
In Melia Caribe Tropical and The Level; the Agora and Cuatro restaurants located closer to the beach will be closed for the next 45 days as they will be undergoing repairs and maintenance due to the effects of the hurricane Maria; in substitution, all services provided in these restaurants will be available in alternative venues.



All hours, fees, amenities, information and services are subject to change without notice.
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